Thursday Sep 20, 2012

WebCenter Customer Spotlight: JD Williams

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

JD Williams & Company Limited, is the UK's leading direct home shopping company, operating over 20 successful catalogue brands, serving  more then 2 million customers and has 4,000 employees.

Their business challenge was to manage and deliver a large amount of content through multiple channels while integrating with their legacy systems and processes.

JD Williams implemented a  Multi-Channel architecture using Oracle WebCenter Sites and Service Oriented Architecture (SOA) approach to integrate with their legacy systems and processes.

With the implemented solution, JD Williams is now managing over 200,000 products with 1,7 millions options, 12 millions offerings and over a million images and can now  focus on the quality of the content which has a significant impact on their ability to deliver good quality to their customers.



Company Overview
JD Williams & Company Limited, is the UK's leading direct home shopping company, operating over 20 successful catalogue brands. The company was founded in 1875 by James David Williams, who in 1882, was the first to make use of the UK's parcel post service to send his company's products direct to his customers. JD Williams is the most successful direct home shopping company in the UK today, with over 2 million customers and 4,000 employees.

Business Challenges
The business challenges were to:

  • Manage and differentiate content of a large number of products and delivery it trough multiple channels 
  • Increase the pace at which data gets onto the Web
  • Create the right processes between Merchandising and e-Business teams to reduce effort of deploying content
  • Integrate with the existing legacy system

Solution Deployed
JD Williams implemented a Multi-Channel architecture using Oracle WebCenter Sites. The architecture is based on a Service Oriented Architecture (SOA) concept of a highly reusable Business Service for Content.

They use a restful Web Services approach for the integration of data. Content data is supplied via RESTful templates for use by the customer facing live shop application. This data is returned as structured data as XML, and is generated using  Oracle WebCenter Sites templates accessing asset data using  Oracle WebCenter Sites tags, plus Java classes.


Business Results
With the implemented solution JD Williams is now managing over 200,000 products with 1,7 millions options, 12 millions offerings and over a million images.

According to Gareth Samuel, Head of IT Architecture, JD Williams has got much more control over the content and can now more focus on the quality of the content which has a significant impact on their ability to deliver good quality to their customers.

Additional Information

Wednesday Sep 19, 2012

WebCenter Customer Spotlight: Azul Brazilian Airlines

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Azul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) is the third-largest airline in Brazil serving  42 destinations with a fleet of 49 aircraft and employs 4,500 crew members.

The company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns.

To this end, Azul implemented Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform.

Azul can now complete the Web site content updating process—which used to take approximately 48 hours—in less than five minutes.



Company Overview
Azul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) has established itself as the third-largest airline in Brazil, based on a business model that combines low prices with a high level of service. Azul serves 42 destinations with a fleet of 49 aircraft. It operates 350 daily flights with a team of 4,500 crew members. Last year, the company transported 15 million passengers, achieving a 10% share of the Brazilian market, according to the Agência Nacional de Aviação Civil (ANAC, or the National Civil Aviation Agency).

Business Challenges
The company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns.
  • Provide customers with an  innovative Web site with a simple process for purchasing flight tickets
  • Bring dynamism to the Web site’s content updating process to provide autonomy to the airline’s strategic departments, such as marketing and product development
  • Facilitate integration among the site’s different application providers, such as ticket availability and payment process, on which ticket sales depend
Solution Deployed
Azul worked with the  Oracle partner TQI to implement Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Previously, at least three servers and corporate information environments had directed data to the portal. The single Oracle-based platform now facilitates site updates, which are daily and constant.

Business Results
  • Gained development freedom in all processes—from implementation to content editing
  • Gathered all of the Web site’s key information onto a single platform, facilitating its daily and constant updating, whereas the information was previously spread among at least three IT environments and had to go through a complex process to be made available online to customers
  • Reduced time needed to update banners and other Web site content from an average of 48 hours to less than five minutes
  • Simplified the flight ticket sales process thanks to tool flexibility that enabled the company to improve Website usability

“Oracle WebCenter Sites provides an easy-to-use platform that enables our marketing department to spend less time updating content and more time on innovative activities. Previously, it would take 48 hours to update content on our Web site; now it takes less than five minutes. We have shown the market that we are innovators, enabling customer convenience through an improved flight ticket purchase process.”

Kleber Linhares, Information Technology and E-Commerce Director, Azul Linhas Aéreas Brasileiras


Additional Information

Thursday Sep 13, 2012

WebCenter Customer Spotlight: Texas Industries, Inc.

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Texas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. TXI is based in Dallas and employs around 2,000 employees.

The customer had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements.

TXI implemented a centralized solution leveraging Oracle WebCenter Imaging, a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and Oracle WebCenter Forms Recognition to send  the invoices through to Oracle Financials for approvals and processing. 

TXI significantly lowered resource needs for payable processing,  increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average.




Company Overview
Texas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. With operating subsidiaries in six states, TXI is the largest producer of cement in Texas and a major producer in California. TXI is a major supplier of stone, sand, gravel, and expanded shale and clay products, and one of the largest producers of bagged cement and concrete  products in the Southwest.

Business Challenges
TXI had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements.

Their business objectives were:

  • Increase the efficiency of core business processes, such as invoice processing, to support the organization’s desire to maintain its role as the Southwest’s leader in delivering high-quality, low-cost products to the construction industry
  • Meet the audit and regulatory requirements for achieving Sarbanes-Oxley (SOX) compliance
  • Streamline entry of 180,000 invoices annually to accelerate processing, reduce errors, cut invoice storage and routing costs, and increase visibility into payables liabilities
Solution Deployed
TXI replaced a resource-intensive, paper-based, decentralized process for invoice entry with a centralized solution leveraging Oracle WebCenter Imaging 11g. They worked with the Oracle Partner Keste LLC to develop a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and then uses Oracle WebCenter Forms Recognition and the Oracle WebCenter Imaging workflow to send the invoices through to Oracle Financials for approvals and processing.

Business Results

  • Significantly lowered resource needs for payable processing through centralization and improved efficiency 
  • Enabled the company to process invoices faster and pay bills earlier, allowing it to take advantage of additional vendor discounts
  • Tracked to increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average
  • Achieved a 25% reduction in paper invoice storage costs now that invoices are captured digitally, and enabled a 50% reduction in shipping costs, as the company no longer has to send paper invoices between headquarters and production facilities for approvals

“Entering and manually processing more than 180,000 vendor invoices annually was time and labor intensive. With Oracle Imaging and Process Management, we have automated and centralized invoice entry and processing at our corporate office, improving productivity by 80% and reducing invoice processing cycle times by 84%—a very important efficiency gain.”

Terry Marshall, Vice President of Information Services, Texas Industries, Inc.


Additional Information

Wednesday Sep 12, 2012

WebCenter Customer Spotlight: Instituto Mexicano de la Propiedad Industrial

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Instituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized  federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico.

IMPI  business objectives were to increase efficiency, improve client service, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals.

IMPI  implemented  Oracle WebCenter Content to develop electronic inquiry service by digitizing and managing documents and a public Web site making patent-related information easily available online.

With the implemented solution IMPI increased the number of monthly inquires from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000.



Company Overview
Instituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI is responsible for registering and publicizing inventions, distinctive signs, trademarks, and patents. In addition to its Mexico City headquarters, IMPI has five regional offices. 

Business Challenges
IMPI  business objectives were to increase efficiency by automating internal operations and patent and trademark-related procedures and services, improve client service by simplifying patent and trademark procedures, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals.

Solution Deployed
IMPI worked with Oracle Consulting to implement Oracle WebCenter Content to develop electronic inquiry service - services that were previously provided in person only - by digitizing and managing documents. They use Oracle Database 11g, Enterprise Edition to manage data for all mission-critical systems, automating patent and trademark transactions, providing consistent, readily available, and accurate data. IMPI developed a Web site to support newly digitized information with simple and flexible interfaces, making patent-related information easily available online to the public.

Business Results
With the implemented solution IMPI increased the number of monthly inquires  from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000.

Oracle WebCenter Content structure is unique. It lets us separately manage communication with other applications and databases, and performs content management itself. It’s a stable tool, at an appropriate cost, that lets us develop and provide reliable electronic services.”

Eugenio Ponce de León, Divisional Director of Systems and Technology, Instituto Mexicano de la Propiedad Industrial

Additional Information

Tuesday Sep 11, 2012

WebCenter Customer Spotlight: Elsevier

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Elsevier is a the world’s leading provider of science and health information and serves more than 30 million scientists, students and health and information professionals worldwide.

Their mission for this project was to support authors, editors and reviewers with the best possible web-based content submission, editorial and peer-review system available in their specific field of expertise. 

Elsevier worked with the Oracle partner Wipro to roll out Oracle WebCenter Content for storing all back-end content, and Oracle Business Process Management (BPM) to implement a flexible, intuitive, intelligent and enterprise scale user-centered workflow solution.

The implemented solution is the foundation for a new editorial platform for all the editing across all printed material sold by Elsevier and  provides a seamless collaborative environment for
7,000 editors, 500,000 reviewer and 600,000 authors that are collectively producing 2,000 books per year.



Company Overview
Elsevier is a the world’s leading provider of science and health information and serves more than 30 million scientists, students and health and information professionals worldwide. Elsevier is a global company headquartered in Amsterdam, employing more than 7,000 people in 24 countries. They develop online information solutions that help professionals achieve better outcomes. Elsevier publish around 2,000 journals and close to 20,000 books and major reference works. 

Business Challenges
Elsevier's mission for this project was to support authors, editors and reviewers with the best possible web-based content submission, editorial and peer-review system available in their specific field of expertise. They were looking for single platform to allow editors, reviewers and authors to collectively produce 2,000 books per year.


Solution Deployed
Elsevier worked with the Oracle partner Wipro to roll out Oracle WebCenter Content for storing all back-end content, and Oracle Business Process Management (BPM) to implement a flexible, intuitive, intelligent and enterprise scale user-centered workflow solution. The modular design allows to easily and quickly add new features and integration points.


Details about the implemented solution can be found here

Business Results
The implemented solution is the foundation for a new editorial platform for all the editing across all printed material sold by Elsevier and  provides a seamless collaborative environment for 7,000 editors, 500,000 reviewer and 600,000 authors that are collectively producing 2,000 books per year.

Additional Information

Thursday Sep 06, 2012

WebCenter Customer Spotlight: Guizhou Power Grid Company

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Guizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion.

The business objectives were to consolidate information contained in disparate systems into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information.

Guizhou Power Grid Company saved more than US$693,000 in storage costs, reduced  average search times from 180 seconds to 5 seconds and solved 80% to 90% of technology and maintenance issues by searching the Oracle WebCenter Content management system.



Company Overview
A wholly owned subsidiary of China Southern Power Grid Company Limited, Guizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion.

Business Challenges
The business objectives were to consolidate information contained in disparate systems, such as the customer relationship management and power grid management systems, into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information.

Solution Deployed
Guizhou Power Grid Company  implemented Oracle WebCenter Content to build a content management system that enabled the secure, integrated management and storage of information, such as documents, records, images, Web content, and digital assets. The content management solution was integrated with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site.

Business Results

  • Saved more than US$693,000 in storage costs and shortened the material distribution time by integrating the knowledge management solution with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site
  • Enabled staff to search 31,650 documents using catalogs, multidimensional attributes, and knowledge maps, reducing average search times from 180 seconds to 5 seconds and saving approximately 1,539 hours in annual search time
  • Gained comprehensive document management, format transformation, security, and auditing capabilities
  • Enabled users to upload new documents and supervisors to check the accuracy of these documents online, resulting in improved information quality control
  • Solved 80% to 90% of technology and maintenance issues by searching the Oracle content management system for information, ensuring IT staff can respond quickly to users’ technical problems
  • Improved security by using role-based access controls to restrict access to confidential documents and information
  • Supported the efficient classification of corporate knowledge by using Oracle’s metadata functions to collect, tag, and archive documents, images, Web content, and digital assets

“We chose Oracle WebCenter Content, as it is an outstanding integrated content management platform. It has allowed us to establish a system to access, query, share, manage, and store our corporate assets. This has laid a solid foundation for Guizhou Power Grid Company to improve management practices.”

Luo Sixi, Senior Information Consultant, Guizhou Power Grid Company


Additional Information

Wednesday Sep 05, 2012

WebCenter Customer Spotlight: Global Village Telecom Ltda

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Global Village Telecom Ltda. (GVT)  is a leading Brazilian telecommunications company, developing solutions and providing services for corporate and end users. GVT is located in Curitiba, Brazil, employs 6,000 people and has an annual revenue of around US$1 billion. 

GVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and  enable the company’s leadership to provide information to all departments in real time.

GVT implemented Oracle WebCenter Content to centralize the company's content and they built  a portal to share and find content in real-time.

Oracle WebCenter Content enabled GVT to quickly and efficiently integrate communication among all company employees—ensuring that GVT maintain a competitive edge in the market. Human Resources reduced the time required for issuing internal statements to all staff from three weeks to one day.



Company Overview
Global Village Telecom Ltda. (GVT)  is a leading telecommunications company, developing solutions and providing services for corporate and end users. The company offers diverse innovative products and advanced solutions in conventional fixed telephone communications, data transmission, high speed broadband internet services, and voice over IP (VoIP) services for all market segment. GVT is located in Curitiba, Brazil, employs 6,000 people and have an  annual revenue of around US$1 billion.  

Business Challenges
GVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and enable the company’s leadership to provide information to all departments in real time.

Solution Deployed
GVT worked with the Oracle Partner IT7 to deploy Oracle WebCenter Content to securely centralize the company's content such as growth indicators, spreadsheets, and corporate and descriptive project schedules. The solution enabled real-time information sharing through the development of Click GVT, a portal that currently receives 100,000 monthly impressions from employee searches.

Business Results
GVT gained a competitive edge in the communications market by accelerating internal information flow, streamlining the content standardizing information and enabled real-time information sharing and discovery. Human Resources  reduced the time required for issuing  internal statements to all staff from three weeks to one day.

“The competitive nature of telecommunication industry demands rapid information in the internal flow of the company. Oracle WebCenter Content enabled us to quickly and efficiently integrate communication among all company employees—ensuring that we maintain a competitive edge in the market.”

Marcel Mendes Filho, Systems Manager, Global Village Telecom Ltda.


Additional Information

Tuesday Sep 04, 2012

WebCenter Customer Spotlight: Ferrous Resources do Brasil S.A.

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Ferrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore.

They wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil.

Ferrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content.

The single repository hold almost 220,000 files with an expected to growth to 8 million files in the next two years.  The solution has reduced  financial audit reporting from two weeks to only four days.



Company Overview
Founded in 2007, Ferrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore. Ferrous intends to become one of the five largest iron ore mining companies in the world within the next few years. 

Business Challenges
Ferrous wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil.

Solution Deployed
Ferrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content. They consolidated all company documents into a single repository to hold almost 220,000 files, including iron-ore project layout and pictures for a repository that is expected to grow to 8 million files in the next two years.

Business Results

  • Gained access to reports on individual files of pictures, project layouts, text files, spreadsheets, and slides–enabling the company to find out who opened and altered each  file and when, as well as to access previous versions
  • Enabled investors and board of directors abroad to access all company documents via a Web portal, something that was previously achieved only through e-mails or CD file transfers
  • Enabled the company to consolidate all files, which were mostly disseminated in pen drives and desktops, so that they are now available to more than 500 system users, including investors, lawyers, partners, and 320 in-company users
  • Reduced time to search specific documents, saving several days in financial audit reporting, an activity that previously took two weeks and now requires only four days 

“With Oracle WebCenter Content, we managed to organize, control, and protect the company’s files since the beginning of operations and, as a consequence, can offer rapid and transparent access to all company documents.”


Frederico Samartini, Business Performance Manager, Ferrous Resources do Brasil S.A.


Additional Information

Friday Aug 31, 2012

WebCenter Customer Spotlight: SICE

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Sociedad Ibérica de Construcciones Eléctricas, S.A. (SICE) is a Spanish company specializes in engineering and technology integration for intelligent transport systems and environmental control systems.

They had a large quantity of engineering and environmental planning documents  which they wanted to manage, classify and integrate with their existing enterprise resource planning (ERP) system.

SICE adapted  Oracle WebCenter Content to classify and manage more than 30 different types, defined a security plan to ensure the integrity and recovery of various document types and integrated the document management solution with SICE’s third-party enterprise resource planning (ERP) system.

SICE  accelerated time to market for all projects, minimized time required to identify and recover documents  and achieved greater efficiency in all operations.


Company Overview
Created in 1921, Sociedad Ibérica de Construcciones Eléctricas, S.A. (SICE) currently specializes in engineering and technology integration for intelligent transport systems and environmental control systems. It has more than 2,500 employees, with operations in Spain and various locations in Latin America, the United States, Africa, and Australia.

Business Challenges

They had a large quantity of engineering and environmental planning documents generated in research and projects which they wanted to manage, classify and integrate with their existing enterprise resource planning (ERP) system.

Solution Deployed

SICE worked with the Oracle Partner ABAST Solutions to evaluate and choose the best document management system, ultimately selecting Oracle WebCenter Content over other options including  Documentum, SharePoint, OpenText, and Alfresco.
They adapted Oracle WebCenter Content to classify and manage more than 30 different types, defined a security plan to ensure the integrity and recovery of various document types and integrated the document management solution  with SICE’s third-party enterprise resource planning (ERP) system to accelerate incorporation with the documentation system and ensure integrity ERP system data.
Business Results

SICE  accelerated time to market for all projects by releasing reports and information that support and validate engineering projects, stored all documents in a single repository with organizationwide accessibility, minimizing time required to identify and recover documents needed for reports to initiate and execute engineering and building projects. Overall they achieved greater efficiency in all operations, including technical and impact report development and construction documentation management.

“The correct and efficient management of information is vital to our environmental management activity. Oracle WebCenter Content  serves as a basis for knowledge management practices, with the objective of adding greater value to everything that we do.”

Manuel Delgado, IT Project Engineering, Sociedad Ibérica de Construcciones Eléctricas, S.A


Thursday Aug 30, 2012

WebCenter Customer Spotlight: Indecopi

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Indecopi Optimizes Patent Approval Management and Accelerates Customer Service Times by 40%

Indecopi is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks.

The business challenge was to unify the agency’s technology infrastructure to create a business process management strategy, consolidate the organization’s Web platform and improve and automate information services for citizens and businesses, and streamline patent procedures by digitizing documentation.

Indecopi optimized patent information services , organized information, provided around-the-clock online access to users, and developed a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface.

Indecopi achieved impressive business result by reducing use of paper files by 50%, accelerating transaction approvals,  reduce nonvalue-added activities by 85% and  accelerated customer service times by 40%.

Company Overview
Peru’s Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (Indecopi), the National Institute for the Defense of Competition and Protection of Intellectual Property, is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks.

Business Challenges
Indecopi's challenge was to unify the agency’s technology infrastructure to create a business process management strategy, starting with the Directorate of Inventions and New Technologies (DIN), consolidate the organization’s Web platform to meet new demands for software and process development, such as for patent applications, and improve and automate information services for citizens and businesses and streamline patent procedures by digitizing documentation.

Solution Deployed
Indecopi optimized patent information services with Oracle Business Process Management, automating processes to deliver expedient searches, and to create new services, such as alerts to users. They organized information and provided around-the-clock online access to users with Oracle WebCenter Content. In addition they used Oracle WebLogic Server to develop a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface.

Business Results

Indecopi achieved impressive business results
  • Reduced use of paper files by 50%
  • Accelerated transaction approvals  reduce nonvalue-added activities, such as manual document copying to obtain patents, by 85%
  • Accelerated customer service times by 40% by optimizing procedures, such as searches and online information related to granting patents

“Oracle Business Process Manager has been a paradigm shift in process management. By digitalizing and automating our patents information services, we can now manage everything in the simplest way possible, expanding our options for the creation of new services.”

Sergio Rodríguez, Assistant Director, Inventions and New Technologies Directorate, Instituto Nacional de Defensa de la Competencia y la Propiedad Intelectual


Additional Information
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