Tuesday Mar 12, 2013

WebCenter Customer Spotlight: DDI

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Development Dimensions International, Inc. (DDI) has been helping hundreds of organizations around the world―including half of the Fortune 500 companies―close the gap between where their businesses need to go and the talent they must have to take them there. With associates in 42 offices in 26 countries, the company’s expertise includes designing and implementing employee selection systems and identifying and developing talent, from front-line workers to executive leadership.

As DDI continued to grow, it experienced escalating costs associated with searching, storing, and recreating critical, expense-related documents for its operations around the globe.

They  implemented Oracle Internet Expenses and integrated  a new document-capture solution based on Oracle WebCenter Imaging,  that enabled the company to overcome the limitations of its legacy system with an open, enterprise architecture that facilitates a flexible deployment.

DDI cut administrative costs associated with managing paper-based transactions, as well as operational costs associated with photocopying, faxing, and couriering documents and decreased its physical storage requirements & costs.  DDI estimates that it is saving the equivalent of one full-time staff member in IT management.  In addition, the company gained the ability to track, access, and manage information more efficiently to assist with regulatory compliance related to information protection and privacy.


www.ddiworld.com

Company Overview

Since 1970, Development Dimensions International, Inc. (DDI) has been helping hundreds of organizations around the world―including half of the Fortune 500 companies―close the gap between where their businesses need to go and the talent they must have to take them there. With associates in 42 offices in 26 countries, the company’s expertise includes designing and implementing employee selection systems and identifying and developing talent, from front-line workers to executive leadership.

Business Challenges

The company previously used a third-party system to manage employee expenses, a solution that was extremely complex to maintain, as it was not built on a standards-based architecture.  As DDI continued to grow, it experienced escalating costs associated with searching, storing, and recreating critical, expense-related documents for its operations around the globe. Every year, employees spent thousands of hours and the company expended significant financial resources distributing client-billable expense receipts across several departments globally. This largely manual system delayed employee reimbursement and client billing and prohibited the rollout of shared services centers, designed to elevate efficiency and customer service.

To address these challenges, DDI defined following business objectives:

  • Advance DDI’s global, shared services strategy to help it to reduce costs, improve administrative efficiency, and expand its ability to deliver world-class talent acquisition and development services
  • Enable the company to more efficiently capture and process employee expenses, eliminating manual processes and accelerating reimbursement, as well as customer billing
  • Reduce IT complexity and management costs by eliminating custom integrations between the company’s business-critical applications and systems
Solution Deployed

DDI implemented Oracle Internet Expenses to accelerate expense report submission, approval, processing, and payment, and control expenses with flexible audit tools. The solution automated the approval workflow and accelerated and ensured accurate expense attribution in client invoices.
At the same time, DDI implemented  a new document-capture solution. It deployed Oracle WebCenter Imaging, a solution that enabled the company to overcome the limitations of its legacy system with an open, enterprise architecture that facilitates a flexible deployment. As part of the rollout, it integrated Oracle WebCenter Imaging with Oracle Internet Expenses. Oracle WebCenter Imaging operates as an infrastructure-supporting solution, as opposed to an application unto itself—so the company can leverage it as a shared service that extends wherever imaging is required throughout the enterprise. 

Business Results
DDI cut administrative costs associated with managing paper-based transactions, as well as operational costs associated with photocopying, faxing, and couriering documents. Further, the company decreased its physical storage requirements and costs.  DDI estimates that it is saving the equivalent of one full-time staff member in IT management. The team can now apply time it previously spent managing and maintaining custom interfaces to more strategic initiatives. In addition, the company gained the ability to track, access, and manage information more efficiently to assist with regulatory compliance related to information protection and privacy.

We are very pleased with the way Oracle WebCenter Imaging enabled us to achieve process efficiencies by capturing receipt images up front and making them accessible to managers and other approvers all along the workflow. We also like that we can retrieve images not only from Oracle Internet Expenses, but also from Oracle Payables, as well as within Oracle WebCenter Imaging itself.

Mike Fieldhammer, Corporate Controller, Development Dimensions International


Additional Information

Friday Feb 15, 2013

WebCenter Customer Spotlight: News Limited

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

News Limited is one of Australia's largest media conglomerate companies, employing more than 8,000 staff nationwide and approximately 3,000 journalists.

Their key challenges were to publish news quickly by non-technical authors, innovate new services faster and handle the very high traffic volume & peak loads of their websites.

News Limited implemented a highly scalable Web Content Management Solution (WCM)  based on Oracle WebCenter Sites which is  now running around 60% of Australia's newspapers.

News Limited is now able to basically re-imagine the story telling process of online news that is not only faster in terms of editorial publishing activity (speed-to-screen) but also one that allows to create higher quality stories.

Non technical users can quickly create & publish up to 2,000 stories per day within a guaranteed publish time of maximum 90 seconds.

At peak time they have up to 300 editors on the system and reach up to  80,000 page hits per second.



Company Overview
News Limited is one of Australia's largest media conglomerate companies, employing more than 8,000 staff nationwide and approximately 3,000 journalists. The publicly listed company's interests span newspaper and magazine publishing, Internet, Pay TV, market research, DVD and film distribution, and film and television production trading assets. News Limited owns approximately 146 daily, Sunday, weekly, bi-weekly and tri-weekly newspapers, of which three are free commuter titles and 102 are suburban publications (including 16 of which News Limited has a 50% interest).

Business Challenges
The world of online news is very competitive and News Limited wanted to stay on the cutting edge and lead this category with an engaging online experience. With the previous Content Management Systems they were not able to publish news quickly (speed-to-screen) nor were they able to innovate as quickly as they wanted and operationally it was getting difficult and expensive to maintain.

Solution Deployed
News Limited implemented a highly scalable Web Content Management Solution (WCM)  based on Oracle WebCenter Sites which is  now running around 60% of Australia's newspapers on this shared platform. The system runs on Java based application servers utilizing local and remote (CDN) cache technologies. 

Business Results

  • News Limited is now  able to basically re-imagine the story telling process of online news and implement a solution that is not only faster in terms of editorial publishing activity (speed-to-screen) but also one that allows to create higher quality stories through content “wizards” and proprietary algorithms. 
  • From an editorial perspective it makes it very easy for their non technical users  to create & publish content and maintain the overall web properties.
  • News Limited  now publishes up to 2,000 stories per day within a garantied publish time of maximum 90 seconds.
  • At peak they have up to 300 editors on the system and reach up to  80,000 page hits per second.

In this video Jason Brock of News Limited talks about how Oracle  WebCenter Sites empowers hundreds of non-technical editorial staff to publish over 60% of Australia’s online news in record time, 

Additional Information

Friday Feb 01, 2013

WebCenter Customer Spotlight: University of Louisville

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

At Oracle Openworld 2012 the University of Louisville won the prestigious Oracle WebCenter innovation award for their implementation of the LOUI (Louisville Informatics Institute) Initiative, a Statewide Informatics Network, which will improve public healthcare and lower cost through the use of novel technology and next generation analytics, decision support and innovative outcomes-based payment systems.

Solution Summary
The University of Louisville (UofL)  is a state supported research university located in  Louisville, Kentucky, USA. When founded in 1798, it was the first city-owned public university in the United States.

UofL business objective was to develop tools that improve the acquisition, management, communication, processing, and sharing of healthcare information.

As part of the LOUI (Louisville Informatics Institute) Initiative, they implemented Oracle WebCenter Portal to provide a secure, personalized, and rich user experience and Oracle WebCenter Content  for the management of unstructured content and digital assets (such as streaming video) that  supports the on-going patient education, wellness, and treatment. Using the Oracle WebCenter products, the University of Louisville is now providing the infrastructure for their Facebook for medicine.

This project is anticipated to produce an annualized Return on Investment of 277% based on avoidance of hospitalizations, earlier intervention and improved patient compliance that is matched to an outcomes-based reimbursement model. 

University of Louisville
Company Overview
The University of Louisville (UofL) is a state supported research university located in  Louisville, Kentucky, USA. When founded in 1798, it was the first city-owned public university in the United States.

Business Challenges
Healthcare is in worldwide crisis, costs are rising, quality is inconsistent, and there is a need to integrate the expanding information upon which healthcare depends. Healthcare informatics is widely recognized as an opportunity to dramatically improve public health, service, and cost.  Since informatics spans the interfaces between medicine, science, and technology, it offers an opportunity to develop tools that improve the acquisition, management, communication, processing, and sharing of healthcare information. 

To address these challenges, UofL created the LOUI (Louisville Informatics Institute) Initiative, a Statewide Informatics Network, with the following objectives:

  • Deploying understandable patient specific informatics to underserved patients in order to improve treatment compliance
  • Empower Healthcare Knowledge Workers and Health Coaches with access to near time clinical data and engage the patient in their community 
  • Evaluating the impact of correlated physiologic data to claims data on risk adjusted reimbursement models that improve healthcare delivery and cost
  • Score illness severity in individual patients based on their changing blood chemistry values, and objectively measure treatment outcomes in patients with chronic diseases including kidney disease (CKD), diabetes, congestive heart disease, chronic infections, and hypertension

Solution Deployed

The University of Louisville has implemented Oracle WebCenter Portal to provide a secure, personalised, and rich experience specific for each person using it, regardless of role. To improve proactive management of patient healthcare, Oracle WebCenter Content is used for the management of unstructured content and digital assets (such as streaming video) that  supports the on-going patient education, wellness, and treatment.   This information can be tailored to the individual patient’s needs based on his or her particular treatment or condition.

Business Results
This project is anticipated to produce an annualized Return on Investment of 277% based on avoidance of hospitalizations, earlier intervention and improved patient compliance that is matched to an outcomes-based reimbursement model. 

This ROI is achieved by

1) Deploying understandable patient specific informatics to underserved patients in order to improve treatment compliance;

2) Expanding two new healthcare job roles:  Health Knowledge Managers and  “health coaches”

3) Evaluating the impact of correlated physiologic data to claims data on risk adjusted reimbursement models that improve healthcare delivery and cost.

Listen to Priscilla Hancock, CIO and VP  and Russell Bessette, Associated VP for Health Affair University of Louisville on how they use Oracle WebCenter to securely build communities and how they provide their Facebook for medicine.


Additional Information

Wednesday Jan 30, 2013

WebCenter Customer Spotlight: Toyo Engineering Corporation

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Toyo Engineering Corporation (Toyo) was established in 1961 after the company separated from the engineering and maintenance section of Toyo Koatsu (now known as Mitsui Chemicals). Since then, Toyo has worked on thousands of plant engineering projects in more than 50 countries, and it is a globally recognized leader in its field.

 Toyo needed to improve collaboration between global subsidiaries, external companies, and staff in remote locations. It also wanted to enhance communication between project management teams, and engineering, procurement, construction, and other business process units, so each department had timely access to the latest design, engineering, and project information.

Based on Oracle WebCenter Content with a workflow function in a cloud environment, Toyo established a flexible, scalable, and highly durable document management system that allows global project personnel to use it 24 hours a day, 365 days a year.

Toyo expects to significantly reduce e-mail volume, improve  project efficiency,  enhance user and customer satisfaction and to save an anticipated US$2.4 million (200 million yen) per year on printing, copying, and delivery expenses.



Company Overview
Toyo Engineering Corporation (Toyo)
was established in 1961 after the company separated from the engineering and maintenance section of Toyo Koatsu (now known as Mitsui Chemicals). Since then, Toyo has worked on thousands of plant engineering projects in more than 50 countries, and it is a globally recognized leader in its field.

Business Challenges
Toyo needed to improve collaboration between global subsidiaries, external companies, and staff in remote locations. It also wanted to enhance communication between project management teams, and engineering, procurement, construction, and other business process units, so each department had timely access to the latest design, engineering, and project information.

Their main business objectives were:

  • Reduce e-mail volumes from up to 400 per day for each project manager
  • Simplify and enhance communication between globally dispersed project personnel
  • Adopt a shared document management model to prevent duplicated & scattered content and deliver relevant documents in timely manner
  • Change business processes to ensure electronic documents are regarded as valid as hard copies
  • Share and deliver knowledge about productive techniques and ideas from Japan with global subsidiaries and external companies

Solution Deployed
Toyo launched a new project document management system called SHOKA, which means ‘bookshelf’ in Japanese.

Based on Oracle WebCenter Content with a workflow function in a cloud environment, Toyo established a flexible, scalable, and highly durable document management system that allows global project personnel to use it 24 hours a day, 365 days a year.

The strength of SHOKA is that it can be accessed from anywhere through a secure internet connection, whether you are working in Japan or overseas,” said Shuntaro Saito, project IT group, IT management and control unit, Toyo Engineering Corporation. “This enables remote users to continue their project work exactly as if they were at head office.” 

Business Results
  • Expected to save an anticipated US$2.4 million (200 million yen) per year on printing, copying, and delivery expenses
  • Improved project efficiency by establishing a centralized document management system, standardizing project document structures, file naming rules, and document authorization methods
  • Enhanced user and client satisfaction by providing  7x24 secure and online access to relevant content

Electronic document management is an indispensable way to improve project information flow between our global engineering subsidiaries, construction sites, and external companies in remote locations. Oracle WebCenter Content enabled us to establish a dynamic business information management system that can quickly deliver the latest design information to the relevant project execution offices and show a project’s progress, based on the status of various documents.

Toshio Hayashi, Deputy General Manager—IT Management and Control Unit, Toyo Engineering Corporation


Additional Information

Wednesday Jan 23, 2013

WebCenter Customer Spotlight: LocalTapiola Group

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

LocalTapiola Group, formed through the merger of Tapiola Group and Local Insurance, offers insurance, banking, savings, and investment services to businesses and consumers in Finland.

LocalTapiola Group had two customer magazines, published in print format, several online magazines, as well as many different publishing systems and third-party publishing solutions. It wanted to reduce communication and marketing costs, accelerate delivery of important news using the online channel, and adopt an integrated external communications model by using a single, common Web experience management platform. 

LocalTapiola Group implemented Oracle WebCenter Sites to manage their online Web experience.

Since deploying the solution, LocalTapiola has expanded its Web presence and improved its ability to engage customers with timely and compelling online content. By discontinuing printing magazines on paper and using only online communication, LocalTapiola achieved considerable savings and reduced its environmental footprint by saving 90 tons of paper, annually.



Company Overview

LocalTapiola Group, formed through the merger of Tapiola Group and Local Insurance, offers insurance, banking, savings, and investment services to businesses and consumers in Finland.

Business Challenges

LocalTapiola Group had two customer magazines, published in print format, several online magazines, as well as many different publishing systems and third-party publishing solutions. It wanted to reduce communication and marketing costs, accelerate delivery of important news using the online channel, and adopt an integrated external communications model by using a single, common Web experience management platform. 

Their main business objectives were:

  • Improve ability to engage customers online and share digital information about the company’s financial-services offerings, as well as banking news with customers and the public
  • Reduce communications and marketing costs and promote sustainable development by discontinuing two, printed, customer magazines, Oma Talous (Your Own Finance) and Sijoitustalous (Investment Finance)
  • Standardize and consolidate the group’s IT environment and internet service applications to cut management costs and ensure a path forward
  • Save costs with one common and device-independent Web experience management platform that LocalTapiola Group can use for publishing through multiple channels
Solution Deployed

LocalTapiola Group chose Oracle WebCenter Sites to manage their online customer experience. They conducted the implementation in two phases.
The first phase delivered a unified publishing model, including common assets and templates, and the first Web site called Sijoitustalous.fi.


In the second phase, they established a second Web site, Omatalous.fi, using the existing publishing model.

This approach enabled the company to reuse almost 70% of its assets, templates, and components in the second phase of the implementation project―a percentage that may grow in the future.

Business Results

Since deploying the solution, LocalTapiola has expanded its Web presence and improved its ability to engage customers with timely and compelling online content. By discontinuing printing magazines on paper and using only online communication, LocalTapiola achieved considerable savings and reduced its environmental footprint by saving 90 tons of paper, annually.

  • Discontinued printing the company’s customer magazines, eliminating printing and mailing costs associated with them, as well as the use of 90 tons of paper annually, in line with the group’s sustainability goals
  • Used the company’s expanded ability to communicate quickly with the customer base to deliver breaking news and publish information about the merger between Tapiola Group and Local Insurance
  • Improved LocalTapiola Group’s Web presence and will later start using WebCenter capabilities to also engage customers with timely and compelling content via social media channels
  • Saved labor costs by discontinuing production of print-magazine-like content for iPads, replacing this with content that can be utilized across various Web channels

The internet is our preferred method of communicating with the general public and our customers. Oracle WebCenter, which our implementation partner Tieto Finland deployed, allows us to use the internet to dynamically communicate with customers and the public while eliminating significant costs and environmental issues associated with print magazines.

Jyrki Antikainen, Communications Director, LocalTapiola Group


Additional Information

Sunday Dec 09, 2012

WebCenter Customer Spotlight: Hyundai Motor Company

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Hyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year.

They  undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository.

Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors. 

Hyundai Motor Company cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported their future growth in the competitive car industry.



Company Overview
Hyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. The company strives to enhance its brand image and market recognition by continuously improving the quality and design of its cars.

Business Challenges
To maximize the company’s growth potential, Hyundai Motor Company undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Specifically, they wanted to:
  • Introduce a smart work environment to improve staff productivity and efficiency, and take advantage of rapid company growth due to new, enhanced car designs
  • Replace a legacy document system managed by individual staff to improve collaboration, the visibility of corporate documents, and sharing of work-related files between employees
  • Improve the security and storage of documents containing corporate intellectual property, and prevent intellectual property loss when staff leaves the company
  • Eliminate delays when downloading files from the central server to a PC
  • Build a large, single document repository to more efficiently manage and share data between 30,000 staff at the company’s headquarters
  • Establish a scalable system that can be extended to Hyundai offices around the world

Solution Deployed
After conducting a large-scale benchmark test, Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors.

Business Results

  • Lowered the overall time spent each day on all document-related work by approximately 85%—from 4.5 hours to around 42 minutes on an average day
  • Saved more than US$1 million per year in printer, paper, and toner costs, and laid the foundation for a completely paperless environment
  • Reduced staff’s time spent requesting and receiving documents about car sales or designs from supervisors by 50%, by storing and managing all documents across the corporation in a single repository
  • Cut the time required to draft new-car manufacturing, sales, and design documents by 20%, by allowing employees to reference high-quality data, such as marketing strategy and product planning documents already in the system
  • Enhanced staff productivity at company headquarters by 9% by reducing the document-related tasks of 30,000 administrative and research and development staff
  • Ensured the system could scale to hold 3 petabytes of car sales, manufacturing, and design data by 2013 and be deployed at branches worldwide

We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document-centralization system over their competitors as Oracle offers stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry.

Kang Tae-jin, Manager, General Affairs Team, Hyundai Motor Company


Additional Information

Thursday Dec 06, 2012

WebCenter Customer Spotlight: Hitachi Data Systems

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

Watch this Webcast to see a live demo on how HDS creates multilingual content for their 35+ regional websites

 Solution Summary

Hitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. HDS is based in Santa Clara, California, and has over 5,300 employees in more then 100 countries and regions.

HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system.

HDS implemented a global web content management system based on Oracle WebCenter Content and integrated the Lingotek translation management system to manage their multilingual content.

The implemented solution provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines


Company Overview
Hitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. and part of the Hitachi Information Systems & Telecommunications Division. The company sells through direct and indirect channels in more than 170 countries and regions. Its customers include of 50 percent of the Fortune 100 companies. HDS is based in Santa Clara California and has over 5,300 employees in more than 100 countries and regions.

Business Challenges
HDS has over 35 global websites and the lack of global web capabilities led to inconsistency of messaging, slower time to market and failed to address local language needs. There was an extensive operational overhead due to manual and redundant processes. Translation efforts where superficial, inconsistent and wasteful and the lack of translation automation tools discouraged localization. 

HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system.

Solution Deployed
HDS implemented a global web content management system based on Oracle WebCenter Content. The solution supports decentralized publishing for their 35+ global sites to address local market needs while ensuring editorial and brand review trough embedded review processes.

They integrated the Lingotek translation management system into Oracle WebCenter Content to manage their multilingual content.


Business Results

  • Provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines
  • Enables end-to-end content lifecycle management across multiple languages
  • Leverage translation memory for reuse and consistency
  • Reduce time to market with central repository of translated content
Additional Information

Monday Nov 26, 2012

WebCenter Customer Spotlight: Textron Inc.

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Textron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies.

Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.  

Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites.

The implementation enables Textron’s subsidiaries to adjust more quickly to customer demands,  reduced Website management cost & time to update content on a Website while allowing to integrate its Website updates more closely with social media and mobile platforms.


Company Overview
Textron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies.

Business Challenges
With numerous subsidiaries and more than 50 public Websites, Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.  

Solution Deployed
Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. Specifically, Textron:

  • Used Oracle WebCenter Sites to integrate Web experience management capabilities for all Textron brands, including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen
  • Developed Website templates to enable marketing and communications professionals to easily make updates to their Websites, without having to work with IT
  • Reduced Website management costs, as it costs more for IT to coordinate Website updates as opposed to marketing and communications
  • Enabled IT to concentrate on other activities to enhance overall operations for Textron, such as project workflows
  • Acquired a platform that enables marketing teams to integrate their Websites with social media and mobile platforms, allowing subsidiaries to make updates and contact customers anytime and everywhere—including through tablets and smartphones
  • Reduced the time it takes to update content on a Website, including press releases, by enabling communications professionals to make updates directly
  • Developed more appealing visual designs for Websites to help enhance customer purchase

Business Results
The implementation enabled Textron’s subsidiaries to adjust more quickly to customer demands and Textron’s IT staff to concentrate on other processes, such as writing code and developing new workflows, enabling them to enhance company processes. In addition, Textron can use Oracle WebCenter Sites to integrate its Website updates more closely with social media and mobile platforms, enabling marketing and communications teams to make updates anytime and everywhere. The initiative has enabled Textron to save money by freeing IT up to work on more important tasks, instituting new e-commerce and mobile initiatives to better engage customers, and by ensuring efficient Website management processes to quickly adjust to customer demands. 

“We considered a number of products, but chose Oracle WebCenter Sites because it provides the best user interface.

We reviewed customer references and analyst reports, and Oracle WebCenter Sites was consistently at the top of the list,”

Brad Hof, Manager, Advanced Business Solutions and Web Communications, Textron Inc.


Additional Information

Friday Nov 02, 2012

WebCenter Customer Spotlight: Alberta Agriculture and Rural Developmen

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Alberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada

The primary business challenge faced by the Alberta Ministry of Agriculture was that of managing the rapid growth of their information.  They needed to incorporate a system that would work across 22 different divisions within the ministry and deliver an improved and more efficient experience for Desktop, Web and Mobile users, while addressing their regulatory compliance needs as part of the Canadian government.

The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content and developed a strong and repeatable information life cycle management methodology across all their 22 divisions and agencies.

With the implemented solution, Alberta Agriculture and Rural Development  centrally manages over 20 million documents for 22 divisions and agencies and they have improved time required to find recordsreliability of information, improved speed and accuracy of reporting and data security.



Company Overview
Alberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada. 

Business Challenges
The business users were overwhelmed by growth in documents (over 20 million files across 22 divisions and agencies) and it was difficult to find and manage documents and versions.

There was a strong need for a personalized easy-to-use, secure and dependable method of managing and consuming content via desktop, Web, and mobile, while improving efficiency and maintaining regulatory compliance by removing the risk of non-uniform approaches to retention and disposition.

Solution Deployed
As a first step Alberta Agriculture and Rural Development developed a business case with clear defined business drivers:

  • Reduce time required to find records
  • Locate “lost” records
  • Capture knowledge lost through attrition
  • Increase the ease of retrieval
  • Reduce personal copies
  • Increase reliability of information
  • Improve speed and accuracy of reporting
  • Improve data security

The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content.


They used an incremental implementation approach aligned with their divisional and agency structure which allowed continuous process improvement. This led to a very strong and repeatable information life cycle management methodology across all their 22 divisions and agencies.

Business Results
Alberta Agriculture and Rural Development achieved impressive business results:

  • Centrally managing over 20 million files for 22 divisions and agencies
  • Federated model to manage documents in SharePoint and other applications
  • Doing records management for both paper and electronic records
  • Reduced time required to find records
  • Increased the ease of retrieval
  • Increased reliability of information
  • Improved speed and accuracy of reporting
  • Improved data security
Additional Information

Thursday Oct 25, 2012

WebCenter Customer Spotlight: Los Angeles Department of Water and Power

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California.

The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers.

LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure.

The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution.



Company Overview
Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles. 

Business Challenges
The goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of

  • Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management)
  • Financial Assistance Programs
  • Customer Rebate Programs
  • Turn Off/Turn On/Transfer of Services
  • Outage Reporting
  • eNotification (SMS, email)
Solution Deployed
LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including
  • Oracle Siebel CRM
  • IBM Mainframe based CIS
  • FILENET for document management
  • EBP Eletronic Bill Payment System
  • HP Imprint System for BillXML data
  • Other systems including outage reporting systems, SMS service, etc.


The new portal’s features include:

  • Complete Graphical redesign based on best practices in UI Design for high usability
  • Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management)
  • Financial Assistance Programs (CRM, WebCenter)
  • Customer Rebate Programs (CRM, WebCenter)
  • Turn On/Off/Transfer of services (Commercial & Residential)
  • Outage Reporting
  • eNotification (SMS, email)
  • Multilingual (English & Spanish) – using WebCenter multi-language support
  • Section 508 (ADA) Compliant
  • Search – Using WebCenter SES (Secured Enterprise Search)
  • Distributed Authorship in WebCenter Content
  • Mobile Access (any Mobile Browser)


Business Results
The new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution.


Additional Information

Thursday Oct 11, 2012

WebCenter Customer Spotlight: Ancestry.com

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Ancestry.com Inc is the largest for-profit genealogy company in the world and it operates a network of genealogical and historical record websites focused on the U.S. and nine foreign countries, develops and markets genealogical software, and offers a wide array of genealogical related services. As of June 2012, the company provided access to more than 10 billion records, 38 million family trees, and 2 million paying subscribers.

Their main business challenges were to improve time to market and agility to respond quickly to fast changing Internet waves while integrating with their existing content (4 PetaByte) and legacy systems.

Ancestry.com implemented Oracle WebCenter Sites as their Web Experience Management System for their landing pages and marketing micro sites, added dynamic sections to their existing websites and integrated the existing content and legacy systems through web services.

The Ancestry.com landing pages and marketing sites are now managed by the business team without any involvement of engineering resources. Managed content can quickly be added to existing pages without having to refactor the whole page and existing content (4 PetaBytes)  is now served trough Oracle WebCenter Sites without having to migrate from existing systems.


Company Overview
Ancestry.com Inc is a publicly traded Internet company (NASDAQ: ACOM) based in Provo, Utah, USA. The largest for-profit genealogy company in the world, it operates a network of genealogical and historical record websites focused on the U.S. and nine foreign countries, develops and markets genealogical software, and offers a wide array of genealogical related services. As of June 2012, the company provided access to more than 10 billion records, 38 million family trees, and 2 million paying subscribers.

Business Challenges
Ancestry main business challenge was to respond quickly to fast changing Internet waves.  Product marketing could not change Web site content without going through development. They needed dedicated developers just to support their marketing efforts.

Technical Requirements

  • Support current systems and environments - ASP.NET, MVC.NET, Java, JSP, PHP
  • Scalable and manageable for a world wide network

Marketing Requirements

  • Easy to enter content – Without having a degree in HTML
  • Scheduling of content – When is content visible to users

Product Requirements

  • Easy to manage content – See when content is out-of-date
  • Rotation of content – Producing new content as old content expires
Solution Deployed
Ancestry implemented  Oracle WebCenter Sites as their Web Experience Management System to manage their landing pages and marketing micro sites. This sites are fully managed by their business team without involvement of any engineering resources.


The integration with their existing Web sites is done through Spot Management which allows the ability to add dynamic content to certain sections of a web page. The dynamic content is managed by  Oracle WebCenter Sites.

The integration with the existing content (4 PetaBytes!) is done trough  a custom content provider interface which allows to mix existing content with content from  Oracle WebCenter Sites.


Business Results
Ancestry.com has achieved following impressive business results:

  • Landing pages and marketing sites are now managed by the business team without any involvement of engineering resources
  • Managed content can quickly be added to existing pages without having to refactor the whole page
  • Provide access to existing content (4 PetaBytes)  without having to migrate from existing systems

Additional Information

Wednesday Sep 26, 2012

WebCenter Customer Spotlight: Regency Centers Corporation

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Regency Centers Corporation, based in Jacksonville, FL, is a leading national owner, operator, and developer of grocery-anchored and community shopping centers.

Regency grew rapidly over much of the last decade. To keep up with the monthly and yearly administrative processes required to manage thousands of tenants, including reconciling yearly pass-through expenses, the customer upgraded to Oracle’s JD Edwards EnterpriseOne Version 9.0 and deployed Oracle WebCenter Imaging, Process Management and Oracle BI Publisher, to streamline invoice processing and reporting.

Using Oracle WebCenter Imaging - Regency accelerated and improved vendor invoice accuracy  which increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents.



Company Overview
Regency Centers Corporation, based in Jacksonville, FL,  is a leading national owner, operator, and developer of grocery-anchored and community shopping centers. The company owns 367 centers, totaling nearly 50 million square feet, located in top markets throughout the United States. Founded in 1963 and operating as a fully integrated real estate company, Regency is a qualified real estate investment trust that is self-administered and self-managed, operating from 17 regional offices around the country. 

Business Challenges

  • Ensure continued support of vital business applications that drive the real estate developer’s key business processes, including property management and tenant payment processing
  • Streamline year-end expense recognition and calculation, enabling faster tenant billing
  • Move to a Web-based platform to deliver greater mobility and convenience to employees
  • Minimize system customizations to reduce IT management costs and burden moving forward
Solution Deployed
Recency Centers Corporation worked with the  Oracle Partner ICS to upgrade to Oracle’s JD Edwards EnterpriseOne Version 9.0, migrating to a more user-friendly, Web-based platform and realizing numerous new efficiencies in property management and tenant payment processing. They accelerated and improved vendor invoice accuracy with Oracle WebCenter Imaging, which increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents.

Business Results

  • Enabled faster and more accurate tenant billing for year-end expenses, accelerating collections of millions of dollars in revenue
  • Gained full audit and drill-down capabilities that facilitate understanding various aspects of calculations for expense participation generation
  • Increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents
  • Helped to ensure on-time payments to hundreds of vendors, including contractors and utilities

"We have realized numerous efficiencies with Oracle’s JD Edwards EnterpriseOne 9.0, particularly around tenant billings. It accelerates our year-end expense reconciliation process and enables us to create and process billings more quickly.”

James Chiang, Vice President of Real Estate Accounting Regency Centers Corporation


Additional Information

Tuesday Sep 25, 2012

WebCenter Customer Spotlight: College of American Pathologists

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

College of American Pathologists Goes Live with OracleWebCenter - Imaging, AP Invoice Automation, and EBS Managed Attachment with Support for Imaging Content

The College of American Pathologists (CAP), the leading organization of board-certified pathologists serving more then 18,000 physician members, 7,000 laboratories are accredited by the CAP, and approximately 22,000 laboratories are enrolled in the College’s proficiency testing programs.

The business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application.

The solution improves customer services turnaround time, provides better compliance and improves maintenance and management of the technology infrastructure.



Company Overview
The College of American Pathologists (CAP), celebrating 50 years as the gold standard in laboratory accreditation, is a medical society serving more than 17,000 physician members and the global laboratory community. It is the world’s largest association composed exclusively of board certified pathologists and is the worldwide leader in laboratory quality assurance. The College advocates accountable, high-quality, and cost-effective patient care. The more than 17,000 pathologist members of the College of American Pathologists represent board-certified pathologists and pathologists in training worldwide. More than 7,000 laboratories are accredited by the CAP, and approximately 23,000 laboratories are enrolled in the College’s proficiency testing programs. 

Business Challenges
The CAP business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application. 

  • Bring more flexibility to systems and programs in order to adapt quickly
  • Get a 360 degree view of the customer
  • Reduce cost of running the business
Solution Deployed
With the help of Oracle Consulting, the customer implemented Oracle WebCenter Content as the centralized E-Business Suite Document Repository.  The solution enables to capture, present and manage all unstructured content (PDFs,word processing documents, scanned images, etc.) related to Oracle E-Business Suite transactions and exposing the related content using the familiar EBS User Interface.

Business Results
The CAP achieved following benefits from the implemented solution:

Managed Attachment Solution

  • Align with strategic Oracle Fusion Middleware platform
  • Integrate with the CAP existing data capture capabilities
  • Single user interface provided by the Managed Attachment solution for all content
  • Better compliance and improved collaboration

 Account Payables Invoice Processing Imaging Solution

  • Automated invoice management eliminating dependency on paper materials and improving compliance, collaboration and accuracy
  • A single repository to house and secure scanned invoices and all supplemental documents
  • Greater management visibility of invoice entry process
Additional Information

Monday Sep 24, 2012

WebCenter Customer Spotlight: Marvel

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Marvel Entertainment, LLC (Marvel) is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years.

The customer wanted to optimize their brand licensing process, so Marvel worked with Oracle WebCenter partner Fishbowl Solutions and implemented a centralized Content Hub based on Oracle WebCenter Content. The 100% web based secure Intranet/Partner Extranet solution is now managing the entire life cycle of the brand licensing process.

Marvel and their brand licensees have  now complete visibility of brand license operations including the history of approval request and related content. 



Company Overview
Marvel Entertainment, LLC (Marvel) a wholly-owned subsidiary of The Walt Disney Company, is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years.  Marvel utilizes its character franchises in entertainment, licensing and publishing.

  Sample  characters:

    - Spider-Man
    - Iron Man
    - Captain America
    - X-MEN
    - Thor
    - Avengers
    - And a host of others 

Business Challenges
Marvel wanted to optimize their brand licensing process for their characters and had following business requirements :

  • Facilitating content worldwide
  • Scalable and flexible infrastructure to manage multiple content types and huge file sizes
  • Optimize the licensing process workflow trough automatic notifications, tracking reviews, issuing approvals, etc.
Solution Deployed
Marvel worked with Oracle WebCenter partner Fishbowl Solutions and implemented a centralized Content Hub based on Oracle WebCenter Content. The 100% web based secure Intranet/Partner Extranet solution is now managing the entire life cycle of the brand licensing process.


The internal users can now manage all digital assets related to a character trough proper categorization of all items, workflow based review and approval of branding styles and a powerful search and retrieval service. The licensees of Marvel brands can now online develop and submit  concepts and prototypes which are reviewed and approved using a collaborative process.


Business Result
Marvel and their brand licensees have now complete visibility of brand license operations including the history of approval request and related content.

The character brand related content is now in the right place, at the right time at the user's fingertips with highly improved quality.

Additional Information

Friday Sep 21, 2012

WebCenter Customer Spotlight: Fundação Petrobras de Seguridade Social

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

Solution Summary

Fundação Petrobras de Seguridade Social (PetroS) is a Brazilian nonprofit organization pension fund serving 152 private companies with more then 145,000 plan participants and  managing a portfolio of  US$35.9 billion in equity.

PetroS business objective was to implement a robust and flexible online solution to enable the foundation to successfully compete in the pension marketplace.

PetroS implemented a robust, flexible and highly available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite.

 The solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily.



Company Profile
Fundação Petrobras de Seguridade Social (Petrobras Social Security Foundation)—better known as PetroS—is a pension fund founded in the 1970s to pay supplementary retirement benefits to Petrobras employees. Later, the foundation expanded its market to include 152 private companies, including Sanasa, Repsol YPF and Alesat. The Foundation, a nonprofit organization, has more than 145,000 plan participants, US$35.9 billion in equity, and a loan portfolio of US$730 million.

Business Challenges
PetroS business objectives were to implement a robust and flexible solution to enable the foundation to successfully compete in the pension marketplace without affecting its monthly payments to 60,000 beneficiaries and to extend service delivery through the Web to better serve the fund’s more than 145,000 participants.

Solution Deployed
PetroS worked with Oracle Consulting to implement a robust, flexible and high available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite, enabling PetroS to deliver more flexible services to pension plan participants.

Business Results
The solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily.

“The combination of Oracle Database 11g and Oracle WebCenter Suite has helped us deliver faster and better service for over 130,000 clients who participate in the 96 supplementary pension plans we currently offer. It has certainly helped to fuel our growth.”

Newton Carneiro da Cunha, Diretor Administrativo, Fundação Petrobrás de Seguridade Social          

Additional Information

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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