Thursday Sep 27, 2012

Oracle OpenWorld Preview: Get Your Hands Dirty with Oracle WebCenter

Feel like getting your hands dirty with Oracle WebCenter during Oracle OpenWorld next week?  Roll up your sleeves and sharpen you skills sets by mastering Oracle WebCenter technology in one of our Hand-On Labs.  These labs are self-paced, practical learning sessions where you’re guaranteed to discover new ways to derive maximum benefits from Oracle WebCenter.  Experts will be available in person to answer questions and guide you through each lab.

HOL10208 - Add Social Capabilities to Your Enterprise Applications

Monday, Oct 1, 12:15 PM - 1:15 PM - Marriott Marquis - Salon 1/2

Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions.

HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI
Tuesday, Oct 2, 11:45 AM - 12:45 PM - Marriott Marquis - Salon 1/2

Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.

HOL10207 - Build an Intranet Portal with Oracle WebCenter
Tuesday, Oct 2, 1:15 PM - 2:15 PM - Marriott Marquis - Salon 1/2
Wednesday, Oct 3, 3:30 PM - 4:30 PM - Marriott Marquis - Salon 1/2

In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity.

HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience
Wednesday, Oct 3, 5:00 PM - 6:00 PM - Marriott Marquis - Salon 1/2

Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release.

See Your Favorite WebCenter Products in Action

Visit us in the exhibition hall to see demonstrations of WebCenter products.  Demo pod locations are in Moscone South, Right:

  • Oracle Social Network: S-244
  • Oracle WebCenter Content: S-246, S245
  • Oracle WebCenter Sites: S-247
  • Oracle WebCenter Portal: S-249
More Info:

Wednesday Sep 26, 2012

Oracle OpenWorld Preview: Real World Perspectives from Oracle WebCenter Customers

If you frequent the Oracle WebCenter blog you’ve probably read a lot about the customer experience revolution over the last few months.  An important aspect of the customer experience revolution is the increasing role that peers play in influencing how others perceive a product, brand or solution, simply by sharing their own, real-world experiences.  Think about it, who do you trust more -- marketers and sales people pitching polished messages or peers with similar roles and similar challenges to the ones you face in your business every day?

With this spirit in mind, this polished marketer personally invites you to hear directly from Oracle WebCenter customers about their real-life experiences during our customer panel sessions at Oracle OpenWorld next week.  If you’re currently using WebCenter, thinking about it, or just want to find out more about best practices in social business, next-generation portals, enterprise content management or web experience management, be sure to attend these sessions:

CON8899 - Becoming a Social Business: Stories from the Front Lines of Change
Wednesday, Oct 3, 11:45 AM - 12:45 PM - Moscone West - 3000
Priscilla Hancock - Vice President/CIO, University of Louisville
Kellie Christensen - Director of Information Technology, Banner Engineering

What does it really mean to be a social business? How can you change your organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. This session will take a thought-provoking look at becoming a social business from the inside.

CON8900 - Building Next-Generation Portals: An Interactive Customer Panel Discussion
Wednesday, Oct 3, 5:00 PM - 6:00 PM - Moscone West - 3000
Roberts Wayne - Director, IT, Canadian Partnership Against Cancer
Mike Beattie - VP Application Development, Aramark Uniform Services
John Chen - Utilities Services Manager 6, Los Angeles Department of Water & Power
Jörg Modlmayr - Head of Product Managment, Siemens AG

Social and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal.

CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana
Thursday, Oct 4, 12:45 PM - 1:45 PM - Moscone West - 3001
Stephen Madsen - Senior Management Consultant, Alberta Agriculture and Rural Development
Himanshu Parikh - Sr. Director, Enterprise Architecture & Middleware, Ross Stores, Inc.

Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we're not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey.

CON8897 - Using Web Experience Management to Drive Online Marketing Success
Thursday, Oct 4, 2:15 PM - 3:15 PM - Moscone West - 3001
Blane Nelson - Chief Architect,
Mike Remedios - CIO, Arbonne
Caitlin Scanlon - Product Manager,

Every year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from customers on how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences.

Your Handy Guide to WebCenter at Oracle OpenWorld

Want a quick and easy guide to all the keynotes, demos, hands-on labs and WebCenter sessions you definitely don't want to miss at Oracle OpenWorld? Download this handy guide, Focus on WebCenter. More helpful links:

* Oracle OpenWorld
* Oracle Customer Experience Summit @ OpenWorld
* Oracle OpenWorld on Facebook
* Oracle OpenWorld on Twitter
* Oracle OpenWorld on LinkedIn
* Oracle OpenWorld Blog

Tuesday Sep 25, 2012

Oracle OpenWorld Preview: Oracle WebCenter Sessions You Won’t Want to Miss

The beginning of Oracle OpenWorld is only a few short days away. This week on the WebCenter blog, we’ll focus in on the sessions you definitely don’t want to miss while you’re in San Francisco next week.  Monday, October 1 will be a day focused on strategy.  Here are the sessions you want to add to your calendar:

CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business

Monday, Oct 1, 10:45 AM - 11:45 AM - Moscone West – 3001

Start things off with Oracle WebCenter’s Christian Finn, Senior Director of Evangelism and Roel Stalman, VP of Product Management to learn more about the Oracle WebCenter strategy, and to understand where Oracle is taking the platform to help companies engage, customers, empower employees, and enable partners. This session will also feature Richard Backx, Business IT Architect/Consultant, for the Dutch telecom, KPN. Richard has played a key role in the roll-out of WebCenter products for KPN’s multibrand portals with a specific focus on creating the best customer journey platform for all the company’s digital channels. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can!

Dig deeper into WebCenter’s strategy for its ECM, portal, web experience management and social collaboration in the following sessions:

CON8270 - Oracle WebCenter Content Strategy and Vision

Monday, Oct 1, 12:15 PM - 1:15 PM - Moscone West – 3001

Oracle WebCenter Content provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free.

CON8269 - Oracle WebCenter Sites Strategy and Vision

Monday, Oct 1, 1:45 PM - 2:45 PM - Moscone West - 3009

Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward.

CON8271 - Oracle WebCenter Portal Strategy and Vision

Monday, Oct 1, 3:15 PM - 4:15 PM - Moscone West - 3001

To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from Oracle WebCenter Portal customers like the Los Angeles Department of Water and Power, extend the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources.

CON8272 - Oracle Social Network Strategy and Vision

Monday, Oct 1, 4:45 PM - 5:45 PM - Moscone West - 3001

One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.

Attention WebCenter Customers: Last Day to RSVP for WebCenter Customer Appreciation Reception

Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream invite Oracle WebCenter customers to a private cocktail reception at one of San Francisco's finest hotels. Please join us and fellow Oracle WebCenter customers for hors d'oeuvres and cocktails at this exclusive reception. Don't miss this opportunity to meet and talk with executives from Oracle WebCenter product management and product marketing, and premier Oracle WebCenter partners. We look forward to seeing you! RSVP today.

    Monday Sep 24, 2012

    Oracle OpenWorld Preview: Oracle WebCenter Customer Appreciation Reception

    Attention Oracle WebCenter Customers!  Don't Miss the Oracle WebCenter Customer Appreciation Reception

    Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream invite you to a private cocktail reception at one of San Francisco's finest hotels. Please join us and other Oracle WebCenter customers for hors d'oeuvres and cocktails at this exclusive reception.

    Don't miss this opportunity to meet and talk with executives from Oracle WebCenter product management and product marketing, and premier Oracle WebCenter partners. We look forward to seeing you!

    If you are an Oracle WebCenter customer, please RSVP to by September 26, 2012. You will receive an e-mail notification from confirming your attendance for this event.

    Sponsored by:

    If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

    Friday May 18, 2012

    Do More with Oracle WebCenter to Create Engaging Online Experiences

    Today’s guest post comes from a member of our WebCenter Evangelist team, Noël Jaffré, a Principal Technologist based in France.

    Today’s public websites are no longer purely content driven informational sites and today’s extranets are no longer strictly transactional in nature.  In many cases, your online engagement strategy may require a combination of both informational marketing content as well as online services, to engage your customers and to enable them to do business with you effectively.

    For example, financial institutions require marketing content, say on different investment options, that is designed to help convert prospects into customers, as well as robust and secure capabilities that allow customers to conduct their financial transactions.  In this case, a combination of capabilities including web experience management and portal are required to make this type of online initiative successful with the ultimate goal of creating an experience that is seamless and consistent from the customer’s perspective.

    Deliver Seamless Marketing Sites and Self-Service Extranets with Oracle WebCenter

    Deliver Seamless Marketing Sites and Self-Service Extranets with Oracle WebCenter

    So whether you take content created and managed in your web experience management solution and embed it in a transactional application using portal or native APIs, or whether transactional applications are embedded in the web experience, Oracle WebCenter provides a complete platform to design and build the best online experiences across public marketing sites, self-service extranets and intranets.

    With WebCenter you can:

    • Drive sales and loyalty with engaging cross-channel online experiences
    • Enable self-service extranets, intranets and custom application dashboards
    • Enhance productivity with social collaboration
    • Optimize information access with content management

    Want to learn more about how to do more with Oracle WebCenter, view our recent webcast.

    Watch NowDo More with Oracle WebCenter: Expand Beyond Web Experience Management

    Are you providing your customers with engaging online experiences using Oracle? If so, you probably realize that there's more to exceptional customer engagement than just Web experience management. You must also empower your business by engaging and enabling employees and partners to deliver on customers' expectations. View this on demand webcast and learn how to meet your engagement goals by doing more with Oracle WebCenter.

      View webcast now.

      Monday May 14, 2012

      Webcast - Do More with Oracle WebCenter: Expand Beyond Web Experience Management

      Oracle Corporation

      Engage Customers and Empower Your Business with Oracle

      Are you providing your customers with engaging online experiences using Oracle WebCenter? If so, you probably realize that there's more to exceptional customer engagement than just Web experience management. You must also empower your business by engaging and enabling employees and partners to deliver on customers' expectations. Join us for this Webcast and learn how to meet your engagement goals by doing more with Oracle WebCenter. This proven, powerful Oracle solution can help:

      • Drive sales and loyalty with engaging, cross-channel online experiences
      • Enable self-service extranets, intranets, and custom application dashboards
      • Enhance productivity with social collaboration
      • Optimize information access with content management
      Register now for this Webcast.

      Oracle Fusion Middleware Webcenter


      Thursday, May 17, 2012
      10 a.m. PT / 1 p.m. ET

      Presented by:

      Stephen Schleifer
      Senior Principal Product Manager, Oracle WebCenter Sites, Oracle
      Christie Flanagan
      Product Marketing Director, Oracle WebCenter Sites, Oracle

      Wednesday Apr 25, 2012

      Replay Available: WebCenter Customer Update

      WebCenter Customer Update - March 2012
      Did you miss the Customer Update webcast we held in March? If you didn't catch it live, you can now watch the replay on-demand! Find out the latest about the WebCenter 11g R1 ( release and learn about Oracle Social Network from the WebCenter Product Management team. We’ll also cover the updated communication channels and online resources we’ve recently launched for all WebCenter pillars (content, portal, sites and social). Register today!

      WebCenter Portal -- 11g Patch Set 5 ( Update
      Richard Nessel will discuss what is new in the latest release ( of WebCenter Portal. He'll cover the key new features and capabilities that have been introduced.

      WebCenter Content -- 11g Patch Set 5 ( Update
      Joe Golemba will discuss a number of new capabilities for WebCenter Content in the areas of User Engagement, Content-Enabling Applications, and Infrastructure. 

      WebCenter Social – Oracle Social Network
      Rachel Hunter will discuss the foundations of Oracle Social Network and its capabilities with Enterprise integration with Fusion CRM. 

      Please register here for this on-demand webcast to get an overview of these exciting new capabilities and how they can benefit your organization.

      Thursday Mar 29, 2012

      Taking AIIM at Social

      Christian FinnToday we are pleased to have a guest post from Christian Finn (@cfinn).  Christian is Senior Director of Product Management for Oracle WebCenter and heads up the WebCenter evangelist team.

      Last week I had the privilege of speaking at AIIM’s new conference in San Francisco.  AIIM, for those of you not familiar with it, is a global community of information professionals and got its start with ECM and imaging long ago. With 65,000+ members, AIIM has now set about broadening its scope to focus more on the intersection between systems of record (think traditional ECM) and systems of engagement (think social solutions).  So AIIM’s conference is a natural place to be for WebCenter types like me, who have a foot in both of those worlds.

      AIIM used to have their name on a very large tradeshow, but have changed direction now to run a small, intimate conference.  The lineup of keynotes was terrific, including David Pogue of The New York Times, Clay Shirky, author of Here Comes Everybody, and Ted Schadler, author of Empowered among many thought-provoking and engaging speakers. (Note: Ted will soon be featured in our Social Business webcast series. Stay tuned.)

      John Mancini and his team at AIIM did a fabulous job running the event and the engagement from the 450 attendees was sustained over the two and a half days.  Our proudest moment was having three finalists up for AIIM awards including: San Joaquin County, CA, for a justice case management system using WebCenter Content and Oracle BPM; Medtronic and Fishbowl Solutions for their innovative iPad solutions on WebCenter Content, and the government of Louisville, Kentucky/Jefferson County for their accounts payable solution using WebCenter Content’s Image & Process Management.  The highlight of the awards night was San Joaquin winning the small organization award against some tough competition.

      In addition to the conversations sparked at the show, AIIM promoted the whitepapers their industry task forces have produced on the impact and opportunities created by systems of engagement and systems of record. The task forces were led by: Geoffrey Moore, the renowned high tech marketing guru and author of Crossing The Chasm; and Andrew McAfee, who coined the term and wrote the book, Enterprise 2.0. (Note: Andy will also be featured soon on the Social Business webcast series.)  These free papers make short, excellent reading and you can download them on the AIIM website: Moore highlights the changes to Enterprise IT that the social revolution will engender, and McAfee covers where and how organizations are finding value in using social techniques to foster innovation, to scale Q&A across the organization, and to connect sales and marketing for greater efficiency and effectiveness. Moore’s whitepaper is here and McAfee’s whitepapers are available here.

      For the benefit of those who did not get a chance to attend the AIIM conference, I’ll be posting the topics of my AIIM presentation, “Three Principles for Fixing Your Broken Organization,” here on the WebCenter blog over the rest of this week and next in a series of posts.  

      Monday Mar 26, 2012

      You're Invited to a TEAM Informatics Webinar

      TEAM Infomatics

      The following is a guest post by Wayne Boerger, Product Manager at TEAM Informatics, an Oracle partner.

      TEAM Informatics is a key Oracle partner in the WebCenter space. For the last 13 years, we have been constantly focused on adding value to your Oracle WebCenter investment and most recently, customers have been asking how they can take advantage of the Web Experience Management capabilities in WebCenter Sites.  TEAM is happy to announce the WebCenter Sites Connector, which allows you to continue to use WebCenter Content as your strategic enterprise repository for unstructured content while also using that content within the WebCenter Sites delivery model.  Taking advantage of both best-of-breed tools will supercharge your web marketing and streamline your workflow for getting you there.

      On Tuesday, March 27, TEAM is hosting a webinar to provide more details about why it’s a great time to move forward with WebCenter Sites and TEAM’s WebCenter Sites Connector.  Choose from one of two sessions to fit your schedule.  Hope to see you there!!

      Session 1 – March 27, 10 AM CDT/8 AM PDT – Register HERE.
      Session 2 – March 27, 5 PM CDT/ 3 PM PDT – Register HERE.

      Tuesday Mar 20, 2012

      Oracle WebCenter Quiz


      How many of the following business necessities
      can you accomplish with Oracle WebCenter?

      a) Employee On-boarding

      b) Policies & Procedures

      c) Regulatory Compliance

      d) Sales Enablement Dashboards

      e) Secure Deal Collaboration

      f) Document & IP Management

      g) Accounts Payable

      h) Records Management

      i) Claims Processing

      j) Marketing and Brand Management

      k) Call Center & HelpDesk

      l) Contract Management

      m) Collaborative Content Contribution and Sharing Environment

      n) Enterprise Application, Desktop and Office integration

      o) Share Content Across Intranet And Extranets

      p) Combine Content In Composite Applications

      q) Subject Matter Expert Location

      r) Personalize Recommendations of Spaces, Documents, Wikis, Blogs, and Topics

      s) Collaborative Community Websites

      t) Marketing Driven Websites

      u) Strategic Web Experience Management

      v) Online Engagement Optimization

      w) Create Targeted Online Experiences

      x) Manage Interactive Social Experiences

      y) Optimize Multi-Channel Customer Experiences

      z) End-User Personalization & Syndication



      Learn More - Watch the OnDemand Webcast:

      Do More with Oracle WebCenter – Expand Beyond Content Management

      Monday Mar 19, 2012

      Do MORE with WebCenter

      WebCenter Team Juggles Time!

      We’ve been extremely busy here on the Oracle WebCenter team. We hope that you’ve all be keeping up with the interesting news each week. Last week was jammed full of GartnerPCC and Gartner360 buzz. If you missed any of the highlights – be sure to check out both Kellsey’s post from last week: Gartner PCC: A Shovel & Some Ah-Ha's and Christie’s overview of Loren Weinberg’s PCC presentation: "Here Today, Gone Tomorrow: Engage Your Customers or Lose Them"  .

      This week, we’ll be focusing on “Doing More with WebCenter leading up to a great webcast scheduled for Thursday, March 22 (invite and registration link below). This is the 2nd in a series of 3 webcasts dedicated to expanding the understanding of the full capabilities of WebCenter. Yes – that might mean that you are not getting the full benefits of the software you already own or the expansion potential via upgrade to the full WebCenter Suite Plus. Tune in on Thursday 10 a.m. PT / 1 p.m. ET.


      Be a Speaker @ Oracle Open World 2012Want to be a Speaker at Oracle OpenWorld 2012?

      Oracle Open World planning has already kicked off. We know that it is only March and next October is far in the distance. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own session for this year's event in San Francisco on September 30th - October 4th, starting thinking now! 

      The annual OpenWorld Call for Papers is now open until April 9th! All of the details to submit a paper are available here.

      Of course, the WebCenter team here is interested in sessions including case studies, thought-leadership, customer stories around any of the Oracle WebCenter solutions, but the Call for Papers is open to all Oracle topics. When submitting your topic, be sure to describe what you plan to discuss and the value of the presentation to other attendees. Sell your session, because there will be a lot of competition to be selected. 

      Bonus News: Speakers for selected sessions receive a complimentary full conference pass! Get your papers in and we'll see you in San Francisco!


      Webcast Series: Do More with Oracle WebCenter - Expand Beyond Content Management
      Oracle Corporation
      Webcast. Do More with Oracle WebCenter—Expand Beyond Content Management. Oracle WebCenter. The Center of Engagement.

      Enable Employees, Partners, and Customers to Do More with Your Content

      Did you know that, in addition to content management, Oracle WebCenter now also includes comprehensive portal, composite application, collaboration, and Web experience management capabilities?

      Join us for this Webcast and learn how you can provide a new level of user engagement. Learn how Oracle WebCenter:

      • Drives task-specific application data and content to a single screen for executing specific business processes
      • Enables mixed internal and external environments where content can be securely shared and filtered with employees, partners, and customers, based upon role-based security
      • Offers Web experience management, driving contextually relevant, social, and interactive online experiences across multiple channels
      • Provides social features that enable sharing, activity feeds, collaboration, expertise location, and best-practices communities

      Learn how to do more with Oracle WebCenter. Register now for the Webcast.

      Oracle Fusion Middleware Webcenter

      Join us for the second Webcast in the series "Do More With Oracle WebCenter".

      March 22, 2012
      10 a.m. PT / 1 p.m. ET

      Presented by:

      Presenter Michelle Huff
      Michelle Huff
      Senior Director, WebCenter Product Management, Oracle
      Presenter Greg Utecht
      Greg Utecht
      Project Manager,
      IT Operations,
      Hardware and Software Engineered to Work Together
      Copyright © 2012, Oracle and/or its affiliates.
      All rights reserved.
      Contact Us | Legal Notices | Privacy

      Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

      Wednesday Feb 22, 2012

      New Releases of Oracle WebCenter Available

      Today Oracle released 11g Release 1 ( for Oracle WebCenter. This release is mainly targeted at releasing customer bug fixes. However, we have added a few additional product enhancements that demonstrate our continued goal of driving continued innovation for our customers. In spite of the fact that this is simply a patch set release, there are new features that are being developed that can’t wait to see the light of day and are being brought to market. We have a lot of customers who are excited about these features and are looking forward to putting them into play immediately. Over the next couple of weeks we will be sharing information regarding enhancements for both WebCenter Content and WebCenter Portal in greater detail. For today we wanted to offer a high-level list that will notify folks of the new capabilities.

      For Oracle WebCenter Content, we have added additional product enhancements in user engagement, content enabling applications, and infrastructure. To get more detail and to follow the ensuing blog posts on these WebCenter Content features, check out the Oracle WebCenter Content blog. You can download the new release on the OTN page for WebCenter Content.

      There are also a number of new capabilities and certifications available for Oracle WebCenter Portal as part of this release including dynamic role support, pagelet producer enhancements, and new certifications. To get more detail and to follow the ensuing blog posts on these WebCenter Portal features, watch the Oracle WebCenter Portal blog. You can download the new release on the OTN page for WebCenter Portal.

      As always, we look forward to your feedback and input into how we continue to invest in enhancing the market leading user engagement platform. Please share your ideas here in our blog comments.

      Friday Feb 10, 2012

      Content Consolidation Webcast Recap

      Thanks to those of you who attended our webcast yesterday, we had some great questions. We wanted to provide links to a couple of things we discussed, and then jump into the Q&A recap. The webcast will be available on-demand at 10 AM PST on 2/10/2012. Also, you can download the slides here.

      First, there are two great customer case studies we mentioned. You can learn more about the American Institute of Architects’ webby-winning website in this blog post. And you can learn more about how the Organization of American States uses WebCenter to drive case management with mobile devices in this blog post.

      Here is the Q&A session from yesterday’s webinar.

      Can you speak to the retention & records mgmt capabilities/benefits of consolidation?

      Yes - WebCenter supports full electronic records capabilities. It supports DOD 5015.2 Ch 2 and 4. It was the first product certified on parts 1, 2, and 3. By consolidating to WebCenter, an organization gains a single point of administration for organization, retention policies, and placing holds

      You may have seen a recent Information Week article that says workers aren't that keen on their employers' social media attempts. Any reaction?

      Good question. Obviously it varies from company to company by policy and implementation, but we are starting to see a tipping point - around 50% of companies surveyed are using it. AIIM put out three great papers on this topic: AIIM Social Media Reports. Another great source of information is John Mancini's preso “Social Business to Innovation”.

      What is difference between UCM and WebCenter content? Does WebCenter content is a layer on top of UCM?

      WebCenter Content is the rebranded name for UCM (also previously known as Stellent Content Server).

      What options do we have if we need to integrate this with PS Financials or JD Edwards so users can access content directly from these applications?

      WebCenter is integrated with a number of ERP systems and business applications including E-Business Suite, PeopleSoft, JD Edwards, Siebel, and Oracle Fusion Applications. In addition, the WebCenter Adapter Framework enables you to build a light-weight business app plug-in that surfaces our WebCenter Content Managed Attachments solution.

      Is this move off campaign for all ECM systems, for e.g. IBM FileNet?

      This 100% trade-in program is only for Documentum, but contact us or your Oracle sales rep to discuss further. You can read more about the program here: Moveoff Documentum Gains Momentum

      Does Kapow Katalyst seamlessly work/integrate with other business systems that are not on Oracle platform - let's say they are on SQL server?

      Yes, Kapow Katalyst is not dependent on an Oracle platform. Kapow Katalyst is a migration software solution that companies use to automate migration and consolidation. We presented a case study in the webinar regarding a customer who estimated that migration would cost them $9M to do it manually, but using Kapow Katalyst, they were able to bring it down to $500k. You can learn more about Kapow Katalyst in this blog post.

      Can Oracle WebCenter be used for case management?

      Yes, you can see an excellent example in this blog post regarding the Organization of American States and their use of Oracle WebCenter for case management. This implementation also uses mobile devices for viewing and approving content, in this case iPads.

      Can WebCenter handle large-scale drawings?

      Yes, WebCenter can store any file type. For large scale drawings, we integrate with Oracle AutoVue, which enables large scale document viewing and more, including features like image annotation.

      Does Oracle WebCenter provide image capture and can it auto-read paper documents and populate my application?

      Yes, Oracle WebCenter offers full image capture, as well as forms recognition to capture content on paper documents and automatically enter that content into your enterprise applications. We have seen more than one customer who has been able to reduce their invoice processing by 90% for example. One of these customers was able to reduce from $23 per invoice to less than $2.30 per invoice. And beyond the costs savings, it gives organizations more insight into their cash flow process, and they can make decisions to speed up payments and take discounts when they have a lot of cash, or to slow payments when cash is tight. For more information on Oracle WebCenter for imaging, check out these blog posts:

      Optimize Accounts Payable Through Automated Invoice Processing with WebCenter

      Texas Industries, Inc (TXI), Oracle WebCenter, and AP Automation with Keste

      Accounts Payable Automation with Oracle WebCenter

      ESCO Automates Accounts Payable with Oracle WebCenter & ImageSource

      Automating Invoice Processing With Oracle WebCenter - Webcast Recap

      Could you speak to the support for wikis?

      WebCenter provides full wiki capabilities and stores the results in the enterprise repository so it can be presented in different contexts or delivered as a part of search results

      Does it integrate with third-party wikis?

      We do not have out of the box integrations with third-party wikis but given we are open and standards based they can be easily integrated

      Will you be speaking to integration with BPM?

      WebCenter Content comes with a restricted use license of BPM that is integrated out of the box. Whether the restricted use license or a full license of BPM would be required depends on specific use cases

      Is a full license required for customizing workflows?

      It depends on the specific use cases and where workflows originate from (i.e., inside vs outside WebCenter )

      Can you share the documentation that explains the ways WebCenter Content can integrate using open standards?

      Here is a link to documentation on the ways you can integrate Orace WebCenter Content including a Java API, Web Services, and the JCR Adapter.

      Appreciate the high level overview, can you demo content integration between store front and product catalog?

      Yes, we can set up an online demo for you, just feel free to reach out to

      How can we use WebCenter for customer-facing content (static and dynamic, ie. generated by custom applications)?

      If you are looking at how to integrated content management into your custom application, one place to start is this blog post. WebCenter can offer static and dynamic websites, and is very open in terms of integration. Let’s set you up with our team so we can discuss your specific requirements.

      Do we have a choice to store content in a database or filesystem. From which WebCenter patch set is storing content in the database available?

      Yes, you can store content in the file system or in the database. WebCenter Content 11g uses Oracle Secure Files to provide enhanced support for database storage including de-duplication and compression.

      Will WebCenter support our Stellent idoc scripts?

      Yes, Oracle WebCenter 11g supports iDoc scripts.

      Here are some other related posts:

      Top 10 Benefits of Consolidation - Part 1

      Top 10 Benefits of Consolidation - Part 2

      Oracle WebCenter Leads in the Gartner Magic Quadrant for Enterprise Content Management 2011

      Thanks for all of your excellent questions! Feel free to post more in the comments section of this blog post and we will respond.

      Wednesday Feb 08, 2012

      The Top 10 Benefits of Content Consolidation - Part 2

      Continuing our top ten list, here are five more ways you can consolidate and save with Oracle WebCenter. You can see the first post in this series here. (Be sure to see all 10 reasons and more in our webcast tomorrow: Consolidate Your Content And Save With Oracle WebCenter)

      5. Ensuring a single source of truth for content updates

      With a single repository you can take advantage of features like deduplication. And by having a single instance of any content, you can be assured that when you make updates, they will be made to the latest version of the document, ensuring you will take advantage of all prior updates. Consolidation enables content reuse. Companies often have a set of information rendered all over the place – repositories, websites, mobile apps. This makes it very difficult to make updates. Customers are striving for a single source of content, where they can update it once, and then have the system take care of reformatting and delivering the content to multiple users/devices/audiences.

      4. Storing content where it belongs

      With a single repository you can track content access and usage, and automatically assign storage precedence. So highly accessed content can be readily available. Less used content can be moved to tape. So you can save further by optimizing your storage. Oracle WebCenter is integrated with Oracle Storage Archive Manager, which automatically manages these storage locations.

      3. Security

      Along with the a single point of administration, a consolidated content management infrastructure makes it easier to set and enforce security. Oracle WebCenter is integrated with the Single Sign-On capabilities of Oracle Identity Management, making it easy to ensure your content is secure.

      2. Compliance

      Content consolidation can make your organization more compliant. By having one place to affect policies, perform discovery, and place holds, you’ll be way ahead of where you were with multiple repositories.

      1. Fostering innovation

      With a consolidated content management solution, you can find information you have access to with a single search. Not only does this enable you to find the information you need, it also enables you to find content you didn’t expect. These connections can often lead to new ideas and innovations.

      You can learn about these 10 benefits, hear customer examples and more by watching the webcast: Consolidate Your Content And Save With Oracle WebCenter

      Monday Feb 06, 2012

      The Top 10 Benefits of Content Consolidation

      Register now for this webinar: Consolidate Your Content And Save With Oracle WebCenter

      There are many benefits to consolidating your content. Many people think of consolidation as a cost savings tactic. And it is, in a big way, but there are many other advantages. So, with apologies to David Letterman, this week we will run through the Top Ten list of the benefits of using Oracle WebCenter for Content Consolidation.

      10. Find the content you need, when you need it

      In a world where people commonly run searches and get 25,000 hits, it is important to limit the amount of content that you are storing so only the most important documents are indexed. Having multiple versions of a document, stored on various servers, at various stages of completion, can be a real detriment to your organization. Oracle WebCenter provides content de-duplication, so multiple copies of a document that then diverge into multiple versions can be stopped, reducing clutter and misinformation.

      9. Presenting content in the context of enterprise applications

      It’s one thing to be able to search for content. It’s another thing when the content you need is presented to you in context. Users love the fact that when they are in business processes, looking at a customer or vendor record, that all the associated content is right there listed for access. Show me the PO, the invoice, the delivery receipt for this purchase. Show me the presentation, the sales proposal, the service contract for this customer. With Oracle WebCenter, this kind of integration is available out-of-the-box.

      8. Lowering storage costs

      By consolidating we can lower storage costs. One way this happens, is that when you consolidate, you often find you are keeping content that is no longer useful and you can get rid of it. And that is a one-time gain. But when you consolidate to Oracle WebCenter, you get built-in de-duplication. So every time content is checked in it is compared to existing content. So you can minimize your storage costs by reducing the amount of content you are storing.

      7. Lowering administration costs

      By using a single content management infrastructure, organizations can save money by reducing the specialized skill sets necessary to administer multiple systems. Instead of having specialists in 3 or 5 or more content management systems, you can have one team that is specialized in your single ECM product.

      6. Lowering retraining costs

      By using a single infrastructure, as users move from system to system, task to task, even job to job, they encounter the same content management interface. This enables them to use the system without having to be retrained and reoriented on multiple systems.

      See the rest of the list on Wednesday, and for more details, make sure to attend the webinar on Thursday!


      Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


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