Monday May 14, 2012

Webcast - Do More with Oracle WebCenter: Expand Beyond Web Experience Management

Oracle Corporation

Engage Customers and Empower Your Business with Oracle

Are you providing your customers with engaging online experiences using Oracle WebCenter? If so, you probably realize that there's more to exceptional customer engagement than just Web experience management. You must also empower your business by engaging and enabling employees and partners to deliver on customers' expectations. Join us for this Webcast and learn how to meet your engagement goals by doing more with Oracle WebCenter. This proven, powerful Oracle solution can help:

  • Drive sales and loyalty with engaging, cross-channel online experiences
  • Enable self-service extranets, intranets, and custom application dashboards
  • Enhance productivity with social collaboration
  • Optimize information access with content management
Register now for this Webcast.

Oracle Fusion Middleware Webcenter

REGISTER NOW

Thursday, May 17, 2012
10 a.m. PT / 1 p.m. ET

Presented by:

Stephen Schleifer
Senior Principal Product Manager, Oracle WebCenter Sites, Oracle
Christie Flanagan
Product Marketing Director, Oracle WebCenter Sites, Oracle

Wednesday Apr 25, 2012

Replay Available: WebCenter Customer Update

WebCenter Customer Update - March 2012
Did you miss the Customer Update webcast we held in March? If you didn't catch it live, you can now watch the replay on-demand! Find out the latest about the WebCenter 11g R1 (11.1.1.6.0) release and learn about Oracle Social Network from the WebCenter Product Management team. We’ll also cover the updated communication channels and online resources we’ve recently launched for all WebCenter pillars (content, portal, sites and social). Register today!

WebCenter Portal -- 11g Patch Set 5 (11.1.1.6) Update
Richard Nessel will discuss what is new in the latest release (11.1.1.6) of WebCenter Portal. He'll cover the key new features and capabilities that have been introduced.

WebCenter Content -- 11g Patch Set 5 (11.1.1.6) Update
Joe Golemba will discuss a number of new capabilities for WebCenter Content in the areas of User Engagement, Content-Enabling Applications, and Infrastructure. 

WebCenter Social – Oracle Social Network
Rachel Hunter will discuss the foundations of Oracle Social Network and its capabilities with Enterprise integration with Fusion CRM. 

Please register here for this on-demand webcast to get an overview of these exciting new capabilities and how they can benefit your organization.

Thursday Mar 29, 2012

Taking AIIM at Social

Christian FinnToday we are pleased to have a guest post from Christian Finn (@cfinn).  Christian is Senior Director of Product Management for Oracle WebCenter and heads up the WebCenter evangelist team.

Last week I had the privilege of speaking at AIIM’s new conference in San Francisco.  AIIM, for those of you not familiar with it, is a global community of information professionals and got its start with ECM and imaging long ago. With 65,000+ members, AIIM has now set about broadening its scope to focus more on the intersection between systems of record (think traditional ECM) and systems of engagement (think social solutions).  So AIIM’s conference is a natural place to be for WebCenter types like me, who have a foot in both of those worlds.

AIIM used to have their name on a very large tradeshow, but have changed direction now to run a small, intimate conference.  The lineup of keynotes was terrific, including David Pogue of The New York Times, Clay Shirky, author of Here Comes Everybody, and Ted Schadler, author of Empowered among many thought-provoking and engaging speakers. (Note: Ted will soon be featured in our Social Business webcast series. Stay tuned.)

John Mancini and his team at AIIM did a fabulous job running the event and the engagement from the 450 attendees was sustained over the two and a half days.  Our proudest moment was having three finalists up for AIIM awards including: San Joaquin County, CA, for a justice case management system using WebCenter Content and Oracle BPM; Medtronic and Fishbowl Solutions for their innovative iPad solutions on WebCenter Content, and the government of Louisville, Kentucky/Jefferson County for their accounts payable solution using WebCenter Content’s Image & Process Management.  The highlight of the awards night was San Joaquin winning the small organization award against some tough competition.

In addition to the conversations sparked at the show, AIIM promoted the whitepapers their industry task forces have produced on the impact and opportunities created by systems of engagement and systems of record. The task forces were led by: Geoffrey Moore, the renowned high tech marketing guru and author of Crossing The Chasm; and Andrew McAfee, who coined the term and wrote the book, Enterprise 2.0. (Note: Andy will also be featured soon on the Social Business webcast series.)  These free papers make short, excellent reading and you can download them on the AIIM website: Moore highlights the changes to Enterprise IT that the social revolution will engender, and McAfee covers where and how organizations are finding value in using social techniques to foster innovation, to scale Q&A across the organization, and to connect sales and marketing for greater efficiency and effectiveness. Moore’s whitepaper is here and McAfee’s whitepapers are available here.

For the benefit of those who did not get a chance to attend the AIIM conference, I’ll be posting the topics of my AIIM presentation, “Three Principles for Fixing Your Broken Organization,” here on the WebCenter blog over the rest of this week and next in a series of posts.  

Monday Mar 26, 2012

You're Invited to a TEAM Informatics Webinar

TEAM Infomatics

The following is a guest post by Wayne Boerger, Product Manager at TEAM Informatics, an Oracle partner.

TEAM Informatics is a key Oracle partner in the WebCenter space. For the last 13 years, we have been constantly focused on adding value to your Oracle WebCenter investment and most recently, customers have been asking how they can take advantage of the Web Experience Management capabilities in WebCenter Sites.  TEAM is happy to announce the WebCenter Sites Connector, which allows you to continue to use WebCenter Content as your strategic enterprise repository for unstructured content while also using that content within the WebCenter Sites delivery model.  Taking advantage of both best-of-breed tools will supercharge your web marketing and streamline your workflow for getting you there.

On Tuesday, March 27, TEAM is hosting a webinar to provide more details about why it’s a great time to move forward with WebCenter Sites and TEAM’s WebCenter Sites Connector.  Choose from one of two sessions to fit your schedule.  Hope to see you there!!

Session 1 – March 27, 10 AM CDT/8 AM PDT – Register HERE.
Session 2 – March 27, 5 PM CDT/ 3 PM PDT – Register HERE.

Tuesday Mar 20, 2012

Oracle WebCenter Quiz

Quiz:

How many of the following business necessities
can you accomplish with Oracle WebCenter?

a) Employee On-boarding

b) Policies & Procedures

c) Regulatory Compliance

d) Sales Enablement Dashboards

e) Secure Deal Collaboration

f) Document & IP Management

g) Accounts Payable

h) Records Management

i) Claims Processing

j) Marketing and Brand Management

k) Call Center & HelpDesk

l) Contract Management

m) Collaborative Content Contribution and Sharing Environment

n) Enterprise Application, Desktop and Office integration

o) Share Content Across Intranet And Extranets

p) Combine Content In Composite Applications

q) Subject Matter Expert Location

r) Personalize Recommendations of Spaces, Documents, Wikis, Blogs, and Topics

s) Collaborative Community Websites

t) Marketing Driven Websites

u) Strategic Web Experience Management

v) Online Engagement Optimization

w) Create Targeted Online Experiences

x) Manage Interactive Social Experiences

y) Optimize Multi-Channel Customer Experiences

z) End-User Personalization & Syndication

aa) ALL OF THE ABOVE!!!  (HINT: CHOOSE THIS ONE!!)

bb) NONE OF THE ABOVE

Learn More - Watch the OnDemand Webcast:

Do More with Oracle WebCenter – Expand Beyond Content Management


Monday Mar 19, 2012

Do MORE with WebCenter


WebCenter Team Juggles Time!

We’ve been extremely busy here on the Oracle WebCenter team. We hope that you’ve all be keeping up with the interesting news each week. Last week was jammed full of GartnerPCC and Gartner360 buzz. If you missed any of the highlights – be sure to check out both Kellsey’s post from last week: Gartner PCC: A Shovel & Some Ah-Ha's and Christie’s overview of Loren Weinberg’s PCC presentation: "Here Today, Gone Tomorrow: Engage Your Customers or Lose Them"  .

This week, we’ll be focusing on “Doing More with WebCenter leading up to a great webcast scheduled for Thursday, March 22 (invite and registration link below). This is the 2nd in a series of 3 webcasts dedicated to expanding the understanding of the full capabilities of WebCenter. Yes – that might mean that you are not getting the full benefits of the software you already own or the expansion potential via upgrade to the full WebCenter Suite Plus. Tune in on Thursday 10 a.m. PT / 1 p.m. ET.

 ++++++++++++++

Be a Speaker @ Oracle Open World 2012Want to be a Speaker at Oracle OpenWorld 2012?

Oracle Open World planning has already kicked off. We know that it is only March and next October is far in the distance. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own session for this year's event in San Francisco on September 30th - October 4th, starting thinking now! 

The annual OpenWorld Call for Papers is now open until April 9th! All of the details to submit a paper are available here.

Of course, the WebCenter team here is interested in sessions including case studies, thought-leadership, customer stories around any of the Oracle WebCenter solutions, but the Call for Papers is open to all Oracle topics. When submitting your topic, be sure to describe what you plan to discuss and the value of the presentation to other attendees. Sell your session, because there will be a lot of competition to be selected. 

Bonus News: Speakers for selected sessions receive a complimentary full conference pass! Get your papers in and we'll see you in San Francisco!

~~~~~~~~~~~~~~~~~~~~~~

Webcast Series: Do More with Oracle WebCenter - Expand Beyond Content Management
Oracle Corporation
Webcast. Do More with Oracle WebCenter—Expand Beyond Content Management. Oracle WebCenter. The Center of Engagement.

Enable Employees, Partners, and Customers to Do More with Your Content

Did you know that, in addition to content management, Oracle WebCenter now also includes comprehensive portal, composite application, collaboration, and Web experience management capabilities?

Join us for this Webcast and learn how you can provide a new level of user engagement. Learn how Oracle WebCenter:

  • Drives task-specific application data and content to a single screen for executing specific business processes
  • Enables mixed internal and external environments where content can be securely shared and filtered with employees, partners, and customers, based upon role-based security
  • Offers Web experience management, driving contextually relevant, social, and interactive online experiences across multiple channels
  • Provides social features that enable sharing, activity feeds, collaboration, expertise location, and best-practices communities

Learn how to do more with Oracle WebCenter. Register now for the Webcast.

Oracle Fusion Middleware Webcenter


Join us for the second Webcast in the series "Do More With Oracle WebCenter".

March 22, 2012
10 a.m. PT / 1 p.m. ET

Presented by:

Presenter Michelle Huff
Michelle Huff
Senior Director, WebCenter Product Management, Oracle
Presenter Greg Utecht
Greg Utecht
Project Manager,
IT Operations,
TIES
Hardware and Software Engineered to Work Together
Copyright © 2012, Oracle and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices | Privacy

Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

Wednesday Feb 22, 2012

New Releases of Oracle WebCenter Available

Today Oracle released 11g Release 1 (11.1.1.6) for Oracle WebCenter. This release is mainly targeted at releasing customer bug fixes. However, we have added a few additional product enhancements that demonstrate our continued goal of driving continued innovation for our customers. In spite of the fact that this is simply a patch set release, there are new features that are being developed that can’t wait to see the light of day and are being brought to market. We have a lot of customers who are excited about these features and are looking forward to putting them into play immediately. Over the next couple of weeks we will be sharing information regarding enhancements for both WebCenter Content and WebCenter Portal in greater detail. For today we wanted to offer a high-level list that will notify folks of the new capabilities.

For Oracle WebCenter Content, we have added additional product enhancements in user engagement, content enabling applications, and infrastructure. To get more detail and to follow the ensuing blog posts on these WebCenter Content features, check out the Oracle WebCenter Content blog. You can download the new release on the OTN page for WebCenter Content.

There are also a number of new capabilities and certifications available for Oracle WebCenter Portal as part of this release including dynamic role support, pagelet producer enhancements, and new certifications. To get more detail and to follow the ensuing blog posts on these WebCenter Portal features, watch the Oracle WebCenter Portal blog. You can download the new release on the OTN page for WebCenter Portal.

As always, we look forward to your feedback and input into how we continue to invest in enhancing the market leading user engagement platform. Please share your ideas here in our blog comments.

Friday Feb 10, 2012

Content Consolidation Webcast Recap

Thanks to those of you who attended our webcast yesterday, we had some great questions. We wanted to provide links to a couple of things we discussed, and then jump into the Q&A recap. The webcast will be available on-demand at 10 AM PST on 2/10/2012. Also, you can download the slides here.

First, there are two great customer case studies we mentioned. You can learn more about the American Institute of Architects’ webby-winning website in this blog post. And you can learn more about how the Organization of American States uses WebCenter to drive case management with mobile devices in this blog post.


Here is the Q&A session from yesterday’s webinar.

Can you speak to the retention & records mgmt capabilities/benefits of consolidation?

Yes - WebCenter supports full electronic records capabilities. It supports DOD 5015.2 Ch 2 and 4. It was the first product certified on parts 1, 2, and 3. By consolidating to WebCenter, an organization gains a single point of administration for organization, retention policies, and placing holds

You may have seen a recent Information Week article that says workers aren't that keen on their employers' social media attempts. Any reaction?

Good question. Obviously it varies from company to company by policy and implementation, but we are starting to see a tipping point - around 50% of companies surveyed are using it. AIIM put out three great papers on this topic: AIIM Social Media Reports. Another great source of information is John Mancini's preso “Social Business to Innovation”.

What is difference between UCM and WebCenter content? Does WebCenter content is a layer on top of UCM?

WebCenter Content is the rebranded name for UCM (also previously known as Stellent Content Server).

What options do we have if we need to integrate this with PS Financials or JD Edwards so users can access content directly from these applications?

WebCenter is integrated with a number of ERP systems and business applications including E-Business Suite, PeopleSoft, JD Edwards, Siebel, and Oracle Fusion Applications. In addition, the WebCenter Adapter Framework enables you to build a light-weight business app plug-in that surfaces our WebCenter Content Managed Attachments solution.

Is this move off campaign for all ECM systems, for e.g. IBM FileNet?

This 100% trade-in program is only for Documentum, but contact us or your Oracle sales rep to discuss further. brian.dirking@oracle.com. You can read more about the program here: Moveoff Documentum Gains Momentum

Does Kapow Katalyst seamlessly work/integrate with other business systems that are not on Oracle platform - let's say they are on SQL server?

Yes, Kapow Katalyst is not dependent on an Oracle platform. Kapow Katalyst is a migration software solution that companies use to automate migration and consolidation. We presented a case study in the webinar regarding a customer who estimated that migration would cost them $9M to do it manually, but using Kapow Katalyst, they were able to bring it down to $500k. You can learn more about Kapow Katalyst in this blog post.

Can Oracle WebCenter be used for case management?

Yes, you can see an excellent example in this blog post regarding the Organization of American States and their use of Oracle WebCenter for case management. This implementation also uses mobile devices for viewing and approving content, in this case iPads.

Can WebCenter handle large-scale drawings?

Yes, WebCenter can store any file type. For large scale drawings, we integrate with Oracle AutoVue, which enables large scale document viewing and more, including features like image annotation.

Does Oracle WebCenter provide image capture and can it auto-read paper documents and populate my application?

Yes, Oracle WebCenter offers full image capture, as well as forms recognition to capture content on paper documents and automatically enter that content into your enterprise applications. We have seen more than one customer who has been able to reduce their invoice processing by 90% for example. One of these customers was able to reduce from $23 per invoice to less than $2.30 per invoice. And beyond the costs savings, it gives organizations more insight into their cash flow process, and they can make decisions to speed up payments and take discounts when they have a lot of cash, or to slow payments when cash is tight. For more information on Oracle WebCenter for imaging, check out these blog posts:

Optimize Accounts Payable Through Automated Invoice Processing with WebCenter

Texas Industries, Inc (TXI), Oracle WebCenter, and AP Automation with Keste

Accounts Payable Automation with Oracle WebCenter

ESCO Automates Accounts Payable with Oracle WebCenter & ImageSource

Automating Invoice Processing With Oracle WebCenter - Webcast Recap

Could you speak to the support for wikis?

WebCenter provides full wiki capabilities and stores the results in the enterprise repository so it can be presented in different contexts or delivered as a part of search results

Does it integrate with third-party wikis?

We do not have out of the box integrations with third-party wikis but given we are open and standards based they can be easily integrated

Will you be speaking to integration with BPM?

WebCenter Content comes with a restricted use license of BPM that is integrated out of the box. Whether the restricted use license or a full license of BPM would be required depends on specific use cases

Is a full license required for customizing workflows?

It depends on the specific use cases and where workflows originate from (i.e., inside vs outside WebCenter )

Can you share the documentation that explains the ways WebCenter Content can integrate using open standards?

Here is a link to documentation on the ways you can integrate Orace WebCenter Content including a Java API, Web Services, and the JCR Adapter.

Appreciate the high level overview, can you demo content integration between store front and product catalog?

Yes, we can set up an online demo for you, just feel free to reach out to brian.dirking@oracle.com

How can we use WebCenter for customer-facing content (static and dynamic, ie. generated by custom applications)?

If you are looking at how to integrated content management into your custom application, one place to start is this blog post. WebCenter can offer static and dynamic websites, and is very open in terms of integration. Let’s set you up with our team so we can discuss your specific requirements.

Do we have a choice to store content in a database or filesystem. From which WebCenter patch set is storing content in the database available?

Yes, you can store content in the file system or in the database. WebCenter Content 11g uses Oracle Secure Files to provide enhanced support for database storage including de-duplication and compression.

Will WebCenter support our Stellent idoc scripts?

Yes, Oracle WebCenter 11g supports iDoc scripts.

Here are some other related posts:

Top 10 Benefits of Consolidation - Part 1

Top 10 Benefits of Consolidation - Part 2

Oracle WebCenter Leads in the Gartner Magic Quadrant for Enterprise Content Management 2011

Thanks for all of your excellent questions! Feel free to post more in the comments section of this blog post and we will respond.

Wednesday Feb 08, 2012

The Top 10 Benefits of Content Consolidation - Part 2

Continuing our top ten list, here are five more ways you can consolidate and save with Oracle WebCenter. You can see the first post in this series here. (Be sure to see all 10 reasons and more in our webcast tomorrow: Consolidate Your Content And Save With Oracle WebCenter)

5. Ensuring a single source of truth for content updates

With a single repository you can take advantage of features like deduplication. And by having a single instance of any content, you can be assured that when you make updates, they will be made to the latest version of the document, ensuring you will take advantage of all prior updates. Consolidation enables content reuse. Companies often have a set of information rendered all over the place – repositories, websites, mobile apps. This makes it very difficult to make updates. Customers are striving for a single source of content, where they can update it once, and then have the system take care of reformatting and delivering the content to multiple users/devices/audiences.

4. Storing content where it belongs

With a single repository you can track content access and usage, and automatically assign storage precedence. So highly accessed content can be readily available. Less used content can be moved to tape. So you can save further by optimizing your storage. Oracle WebCenter is integrated with Oracle Storage Archive Manager, which automatically manages these storage locations.

3. Security

Along with the a single point of administration, a consolidated content management infrastructure makes it easier to set and enforce security. Oracle WebCenter is integrated with the Single Sign-On capabilities of Oracle Identity Management, making it easy to ensure your content is secure.

2. Compliance

Content consolidation can make your organization more compliant. By having one place to affect policies, perform discovery, and place holds, you’ll be way ahead of where you were with multiple repositories.

1. Fostering innovation

With a consolidated content management solution, you can find information you have access to with a single search. Not only does this enable you to find the information you need, it also enables you to find content you didn’t expect. These connections can often lead to new ideas and innovations.

You can learn about these 10 benefits, hear customer examples and more by watching the webcast: Consolidate Your Content And Save With Oracle WebCenter

Monday Feb 06, 2012

The Top 10 Benefits of Content Consolidation

Register now for this webinar: Consolidate Your Content And Save With Oracle WebCenter

There are many benefits to consolidating your content. Many people think of consolidation as a cost savings tactic. And it is, in a big way, but there are many other advantages. So, with apologies to David Letterman, this week we will run through the Top Ten list of the benefits of using Oracle WebCenter for Content Consolidation.

10. Find the content you need, when you need it

In a world where people commonly run searches and get 25,000 hits, it is important to limit the amount of content that you are storing so only the most important documents are indexed. Having multiple versions of a document, stored on various servers, at various stages of completion, can be a real detriment to your organization. Oracle WebCenter provides content de-duplication, so multiple copies of a document that then diverge into multiple versions can be stopped, reducing clutter and misinformation.

9. Presenting content in the context of enterprise applications

It’s one thing to be able to search for content. It’s another thing when the content you need is presented to you in context. Users love the fact that when they are in business processes, looking at a customer or vendor record, that all the associated content is right there listed for access. Show me the PO, the invoice, the delivery receipt for this purchase. Show me the presentation, the sales proposal, the service contract for this customer. With Oracle WebCenter, this kind of integration is available out-of-the-box.

8. Lowering storage costs

By consolidating we can lower storage costs. One way this happens, is that when you consolidate, you often find you are keeping content that is no longer useful and you can get rid of it. And that is a one-time gain. But when you consolidate to Oracle WebCenter, you get built-in de-duplication. So every time content is checked in it is compared to existing content. So you can minimize your storage costs by reducing the amount of content you are storing.

7. Lowering administration costs

By using a single content management infrastructure, organizations can save money by reducing the specialized skill sets necessary to administer multiple systems. Instead of having specialists in 3 or 5 or more content management systems, you can have one team that is specialized in your single ECM product.

6. Lowering retraining costs

By using a single infrastructure, as users move from system to system, task to task, even job to job, they encounter the same content management interface. This enables them to use the system without having to be retrained and reoriented on multiple systems.

See the rest of the list on Wednesday, and for more details, make sure to attend the webinar on Thursday!

Wednesday Jan 25, 2012

Content Consolidation with Oracle WebCenter

If you’ve ever had to search for something in multiple repositories, or if your organization is paying too much to store duplicate content, or if you have ever had to perform a records hold or discovery search, this is the webinar for you. Learn why companies are consolidating their content to lower costs, improve productivity, and foster innovation.

Register now and see examples of how companies have consolidated their content and the tremendous benefits they have realized – saving as much as 75%!

Friday Jan 13, 2012

Capitalizing on Content

Today's posting is Christian Finn of Oracle discussing Oracle's Moveoff Documentum program.

We’ve gotten a lot of attention and interest lately on for our Moveoff Documentum campaign. If you haven’t heard about it, it is a dramatic offer: up to $1 million trade in on Documentum licenses to switch to Oracle WebCenter, with partners lined up to provide the migration software and services necessary to be successful.

Is it good marketing to make a dramatic and compelling offer? Surely. But some have asked if that’s all it is: pure marketing.

And the answer is, not at all; there is much more to it. Our view is that the campaign highlights a difference in philosophy and perspective between Oracle and EMC. At Oracle, we want to enable customers to capitalize on their content, throughout the content lifecycle and deeply integrated with the use cases for content in today’s social, mobile, and cloud world. It isn’t just about swapping out one repository for another. We are focused on helping customers do more with their content and get more value from it. As such, we are not only investing in WebCenter Content, but also in our Portal product, by the acquisition of Fatwire (now WebCenter Sites) for class-leading web experience management capabilities, and with the forthcoming release of Oracle Social Network, an in-house developed product for social collaboration around the business processes that run the modern enterprise.

This is a very different perspective than EMC seems to take. Although even EMC admits that Documentum’s revenue is falling—down 5% compared with a year ago-- they remain the enterprise content management share leader for now. Unfortunately, they seem more interested in exploiting their share as a collection agency (perhaps to fix the revenue decline) than in innovating and creating more value. As Joe Golemba, our VP for WebCenter Content, remarked here the other day, EMC is busy auditing customers to drive revenue.

Let’s contrast the results of the Documentum acquisition by EMC and the Stellent acquisition by Oracle. Oracle spent the first year after the acquisition integrating Stellent (now WebCenter Content) into the Oracle middleware stack, and with the Oracle applications. The result is WebCenter Content has grown substantially (over 20% last year, the fastest growing ECM system) and now is integrated out-of-the-box with key enterprise applications like E-Business Suite, PeopleSoft, JD Edwards and Siebel. It is also part of the foundation of Fusion Apps (Oracle’s next generation of enterprise applications), as the strategic repository at Oracle. And WebCenter Content plays a critical role in WebCenter, which includes significant investments in Portal, Social, and Web Experience Management.

EMC’s track record for investment and innovation around Documentum has not been strong. Let’s examine at a few common and critical scenarios that relate to content management in the enterprise and see how EMC’s bets around Documentum have paid off.

First, let’s look at document collaboration by teams—not the heavyweight process and repository-driven ECM, just the simple document sharing and revision that knowledge workers do every day as a core part of their jobs. Documentum acquired eRoom for this back in 2003, even before EMC acquired Documentum. If you look at the growth of SharePoint and more recently of firms like Dropbox and Box, you’d have to agree that facilitating team collaboration on content is both a major use case and a good business. And eRoom in its day in the 90s was a decent offering.

Where does eRoom stand today? Well it does seem that EMC offers it, but their front page case study is about their own internal use and how they reduced their costs to operate it by using another of their acquisitions, VMWare. The only customer one that’s front and center dates from March, 2007. That can’t make a buyer very confident that EMC believes in team collaboration.

But wait-- there is CenterStage. EMC announced CenterStage with great fanfare back in 2009, as “the new standard for extended enterprise collaboration” a.k.a. a new collaboration client for Documentum and the “evolution of eRoom.” CenterStage promises a Web 2.0 feature set, such as blogs, wikis, and tagging for user-generated content, as well as collaborative workspaces and so on. Yet far from evolving eRoom, it turns out you actually have to migrate from eRoom to CenterStage, and it doesn’t appear that too many customers have. EMC has only one customer case study cited on the CenterStage page of their website, and the top links in Google not from EMC all date from…you guessed it…2009. Last but not least, EMC is well known in Enterprise 2.0 circles as an enthusiastic adopter not of CenterStage, but of Jive. We’ll see how VMWare’s foray into social collaboration plays out, but EMC today is much more of a repository vendor than a collaboration vendor.

That brings us to the web content management/web experience management frontier. This of course is an absolutely vital use case for any enterprise or public sector organization, as the web has become a (and often the) primary channel for engagement with customers, prospects, and constituents. And here EMC and Oracle agree: Fatwire, now Oracle WebCenter Sites, is the web experience management solution that “offers best-in-class technologies for web content management, content targeting and analytics, content integration, user-generated content, and more…” If you are a Documentum customer and you want to bring your content to the web, even EMC would recommend that you look elsewhere. Documentum simply doesn’t extend to the web experience use case. It’s stuck firmly in the 90s. At Oracle, when you combine Sites with ATG, Endeca and Siebel, organizations have the one stop solution they need to gather and capitalize on customer information and actions to provide the most compelling user experience possible.

And at heart this is why we believe there’s been so much customer interest in our campaign. Customers want to do more than just manage the content they have—they want to capitalize on it, generating and using it in new ways to drive business forward, not just operate a glorified filing system. With our vision and investments in making WebCenter a collaboration, content, and experience management system for the future, customers can be assured they won’t get stuck in the past.

View the Moveoff Documentum webcast on the Moveoff Documentum web page.

Thursday Jan 12, 2012

Do More with Oracle WebCenter: Expand Beyond Portals

Oracle has just announced a new web seminar: Do More with Oracle WebCenter: Expand Beyond Portals. This event will take place on Thursday, January 19, 2012 at 10:00 AM PST (register here). You can hear Christian Finn of Oracle discuss how Oracle WebCenter includes comprehensive content, Web experience management, and social computing capabilities.

You will find you can do more with Oracle WebCenter by creating advanced customer-facing Web solutions to enhance customer loyalty and sales. And you can manage the entire content lifecycle of not just the content in your portals but also across your entire enterprise. Join us for this Webcast and learn how Oracle WebCenter:

  • Enables social business by coordinating collaboration inside and outside the enterprise
  • Improves the online experience by delivering targeted multichannel customer experiences
  • Manages the complete content lifecycle across all Websites, applications, and social tools on a strategic enterprise content management platform
Be sure to join us on the 19th!

Wednesday Jan 04, 2012

Oracle WebCenter Named a Leader in Enterprise Content Management by Independent Research Firm

Oracle has been named a Leader in the November 2011 report, “The Forrester Wave™: Enterprise Content Management, Q4 2011.” Based on Forrester’s assessment, Oracle WebCenter received high marks due to its broad set of capabilities for managing foundational, business, transactional and persuasive content types. According to the report, “Oracle ranks as Leader in all content technology segments due to its broad set of capabilities.”

The report continued, “Oracle WebCenter, which includes Oracle’s new portal platform, weaves ECM into the fabric of the portal application. By integrating ECM into the Oracle WebCenter portfolio, Oracle’s ECM functionality provides the foundation for many content-centric business solutions, such as contract management or team collaboration. The Oracle WebCenter portfolio is made available to all of the core Oracle products, thus providing ECM functionality to other Oracle products, such as Siebel or PeopleSoft. Oracle’s ability to surface ECM functionality in Oracle WebCenter provides organizations with the ability to implement an enterprise portal with extensive ECM capabilities.”

“Many organizations are faced with a difficult balancing act as they try to address increasingly complex content management issues while meeting the demands from information workers for simple and easy to use content management tools,” said Andy MacMillan, vice president, Product Management, Oracle. “We believe that Forrester Research’s recognition of Oracle as a Leader highlights our commitment to delivering a complete and unified portfolio of tools that help our customers address these challenges by seamlessly connecting people and information.”

For more information, read the Oracle press release.

Wednesday Dec 07, 2011

Q&A: Andy MacMillan on Oracle WebCenter Strategy and Roadmap

As vice president of product management for Oracle WebCenter, industry veteran Andy MacMillan recently spearheaded the move from the former Oracle Enterprise 2.0 to Oracle WebCenter. Now that the dust has settled, we asked MacMillan to shed light on the future strategy and product roadmap for Oracle WebCenter.

How are user expectations driving Oracle WebCenter strategy?
In the age of Amazon and Facebook, there has been a major shift in people's expectations as they interact with Web and mobile media. Both our customers and our customer's customers are expecting rich engagement, including personalization, ubiquitous mobile access, ease-of-use, real-time information, and more.

In short, our goal is to build all these things into the DNA of our products. And that means not just for our customer's customers, but also for their employees, partners, and suppliers as well.

Can you explain Oracle's overall approach to the next-generation customer experience platform?
It all comes down to what we are calling the "connected experience." As a user of a Website, I want the site to know who I am, and I want it to use that information to personalize my experience—as if I were having a one-to-one relationship.

For this to work, you have to have a strong content management solution in place, like Oracle WebCenter Content. But you also have to go to the next

 step, which we have done with our acquisition of FatWire. Oracle WebCenter Sites (formerly FatWire), together with Oracle Business Intelligence tools, ensures that the best, most effective content is being delivered.

Finally, we are working to leverage CRM, retail, and commerce systems to provide real-time information and transactions to drive the richest experience possible.

What challenges do organizations face when implementing point solutions on one hand, and one-size-fits-all solutions on the other hand?
A true customer experience platform involves bringing together an awful lot of moving parts—content management, portal technologies, back-end systems, social media, and much more. In short, it requires solutions that are broad and deep and integrated.

A point solution can provide depth of function, but what is the value if it takes Herculean efforts to make it integrate with all the other pieces? At the same time, a one-size-fits-all solution leaves too many potential gaps. Customers don't expect you to remember some of their interactions with you—they want you to remember every single one.

How does Oracle WebCenter help customers avoid these pitfalls?
Our recent acquisitions, including FatWire, make us deep but also wide—no one else on the market can deliver on both dimensions like we can. Thanks to Oracle WebCenter Content, we are leaders in content management. Thanks to Oracle WebCenter Portal, we are leaders in portals, composite applications, and mashups. Thanks to Oracle WebCenter Social and Oracle Social Network, which is part of the WebCenter family, we are leaders in enterprise social software. And now, in the wake of our acquisitions, Oracle WebCenter Sites is a leader in Web experience management.

In short, we don't just have best-of-breed products, but also a vision for how all of these things come together into a single platform.

Can you explain some of the key strategies and initiatives Oracle expects to pursue going forward?
We have an amazing opportunity to leverage Oracle enterprise applications and data sources—all the stuff organizations use to run their business—and bring that into the context of a true social enterprise. This means richer experiences for employees and partners. But perhaps most exciting of all is the opportunity to bring all that rich information in our CRM and retail applications to drive richer, real-time online experiences.

Find out more about the strategy and product roadmap for Oracle WebCenter.

This content is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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