Monday Feb 29, 2016

Public Cloud – Plain Vanilla or Business Logic Tailored to You

Brent Seaman, Vice President, Cloud Solutions, Mythics, Inc.

When you think Public Cloud, do you think “vanilla”? Many people do.

Many SaaS applications are built to run essentially out-of-the-box and to be configurable without much room for customization. While that works for many organizations, some business problems benefit from a tailored application that maps to unique business processes. In those instances, when a custom process needs modeled or when process automation enhances efficiency, I’ve found that Business Process Management (BPM) tools are the place to turn.

In the fall of 2015, Mythics bought Oracle Process Cloud Service (OraclePCS or PCS) to aid in automating certain business processes in our operations. In the professional services industry, proposals, agreements, and contracts are more routine than getting an oil change or eating dinner. Mythics has processes common to other organizations. The ones of interest were not part of a particular CRM or ERP tool, but do interface with those systems. We chose automating the Statement of Work approval process as our first endeavor with OraclePCS.

Compared to BPM software installed on-premise, Oracle Process Cloud Service eliminates the IT burden for BPM infrastructure. It puts the problem and solution in the hands of the line of business (LoB) where the process expertise exists. OraclePCS also allows progression of processes from a Development or Test environment to UAT and Production either to the Cloud or to on-premises BPM infrastructure. Even though Mythics has expertise to efficiently stand up an on-premise BPM infrastructure, OraclePCS allowed us to eliminate those activities and better manage one of our most precious commodities – time.

With a growing business that is intent on remaining agile in operations, quick and effective innovation is important for Mythics. Process modeling and implementation accelerators came in handy for us on the very first use of Oracle PCS. We modeled the process in Business Process Composer and were able to test the process flow using the Play function - which most closely resembles the debug function of some Integrated Development Environments – allowing us to step through the process in a play-by-play fashion. Once all routes prove out with the Play feature, the process can be promoted to a Test environment or to Production.

A key approach we took with the toolset is to combine Oracle Process Cloud Service with Oracle Documents Cloud Service (OracleDOCS or DOCS). We use DOCS in conjunction with PCS to manage the documents associated with the process. Documents can be used to kick-off a process, for in-work editing, and to release an approved state. Processes use documents – they naturally fit together.

The desktop sync client in DOCS allows us to drop a SOW or other supporting documents into the opportunity folder to feed the approval request process with reference items. This folder example happens to be from Windows. The same function exists for Mac OSX.

Below, is an example of the corresponding folder from a web browser. The desktop sync function allows users to work offline when not connected to the network, and it automatically syncs to the Document Cloud Service when reconnected to the network. We have used several different browsers without issue, including IE, Safari, Chrome, and Firefox.

In addition to browser access, we recently started using mobile apps as part of the approval process for PCS and DOCS. By clicking on our opportunity folder link in the PCS form, the appropriate DOCS folder automatically opens in the Oracle Documents mobile app (available on both Android and iOS). We have approvers using this functionality to review and approve from their mobile devices.

DOCS is a common repository for use across many Cloud services and can be leveraged for a variety of uses. We plan to leverage our investment of this Cloud tool with other projects, which include pulling in share drive content and integrating to our CRM tool for a standard of record.

Similarly, we plan to leverage the Process Cloud Service technology across other processes. Our approach was to start with one business process, support the organizational change to process automation, then to expand to other processes. Some organizations may take a different approach, but this one made natural sense to us. We are currently mapping a process for environment (VM) provisioning process for our Technology Innovation Center. Future implementations will include processes for procurement approval, new employee on-boarding, event planning, and solution development.

I joined a webcast in November with David Le Strat from Oracle Product Management to share our experience. My recorded portion is in the second half of this webcast. A collection of the Q&A from that session can be found here. A brief video summarizing the benefits from our solution strategy can be found here.

In Summary

For anyone looking at stepping into the Cloud, process mapping and automation is a safe way to start. You can define your process as big or small as you like. You can update the process over time. You can determine how many people to involve in the process from the start. Starting at the right size project for you will help with adoption of the application.

Business Process Management is certainly a way to achieve quick time to benefits. Automating processes in this way provides ancillary benefits like traceability, reporting, cycle time reduction, and process improvement.

When considering a process automation project with BPM tools, consider a manageable scope and grow from there and make sure to include a good communication plan from the start. Stakeholders will want to know what is planned and how things turned out. In addition, the broader organization will want to be well informed along the way.

If any part of this blog article was interesting to you, you may also like other Cloud Computing articles by Mythics. One good summary of the Oracle Cloud Platform Services by Shawn Ruff is in this collection.

Consider connecting with us at Oracle CloudWorld in DC on March 24. Oracle is planning several different areas of interest from HR, Marketing, and Customer Services cloud applications to Back Office and industry focused sessions.


Tuesday Feb 23, 2016

Why Oracle Documents Presenter Should be Your New Favorite Mobile App?

Author: Mark Paterson, Director, Oracle Documents Cloud Service Product Management

If you work in marketing and are looking for better ways to mobilize your sales teams and to provide them with the right collateral you should consider Oracle Documents Cloud Service as part of your Sales Enablement solution.

The way in which Oracle Documents Cloud Service allows you to collect, collaborate, and share collateral through folders is a perfect way to work together as a team on the needed collateral, and an easy way to then share that collateral with the entire sales team. What was missing earlier was a tool that you could provide to each sales team member that would give them a way to effectively present the collateral and engage with the customer.

To solve this, we’ve introduced the Oracle Documents Presenter mobile app. It gives your sales reps a way to present content stored in Oracle Documents Cloud Service from their mobile tablet in a rich and visually appealing way and it ensures that they always have the right up to date collateral available to them.

Here’s how it works…

Build an Interactive presentation

Simply create a folder, add your content, and apply your branding.

Perhaps start with a top level folder called ‘Feature Collateral’ and then add sub folders for each of your company’s products and then sub folders for presentations, success stories, and data sheets.

The team responsible for the collateral can all have it synchronized to their desktop making it really easy to edit and collaborate on it until it is done.

The look and feel of how it will look when presented through Oracle Documents Presenter can be customized by the simple addition of background and folder icon images

Then Publish It

Easily share the folder with your team, your organization, your company. Now everyone has the latest collateral.

When changes are made in the future everyone continues to access the latest and greatest collateral.

You can even surface the folder through your company’s CRM system so that anyone using the CRM can view and download the contextual collateral they need.

Take It with You

Your curated content is always available to present and always up to date.

The sales reps get notified and can then choose to take it with them on their tablets by adding it to their Oracle Documents Presenter list of presentations.

Once they’ve downloaded the presentation to their tablet, they’re ready to go. Even if they’re not connected, the files are there, ready to present.

When changes are made in the future, Oracle Documents Presenter informs the user so they can make sure they always have the most up to date content no matter where they are.

Captivate Your Audience

Wow everyone with dynamic, visually stunning, interactive content that can be presented with customizable branding.

It’s that easy!

Oracle Documents Presenter can be your solution for more than just Sales Enablement.

Perhaps you work in in field service and need to empower your technicians ensuring they have up to date access to critical information, specifications, and training material. Oracle Documents Presenter can enable service organizations to automatically deliver to technician’s tablets the content, interactive forms, or knowledge they need to do their job.

For a quick peek at Oracle Documents Presenter, take a look at this brief product video.

Oracle Documents Presenter is currently available for the iPad (coming soon for Android devices).

Friday Feb 19, 2016

Webcast Replay, Q&A: Driving Innovation with Cloud Self Service and Engagement

Thank you to all who joined us last Wednesday on our live webcast: Driving Innovation with Cloud Self-Service and Engagement; we appreciate your interest and the Q&A that followed. For those who missed it or who would like to watch it again, we now have the on-demand replay available for the webcast here.

On the webcast, our Cloud executive, David Le Strat discussed the key market trends that are driving the transformation in IT's responsibilities and line of business users' engagement. He then went on to discuss some common use cases for collaboration, business automation and self service, and community engagement that we are seeing in the market today and how Oracle Cloud Content and Process solutions address these evolving needs. The value proposition becomes incredibly powerful for Oracle Applications and Oracle SaaS customers as Oracle Cloud Content and Process extends these and other applications' collaboration, self-service and sites communications capabilities. Do give the webcast a watch and you may find use cases that hit close to home.

We also wanted to capture some of the most asked questions and our experts' responses here. But please do follow up with us and comment here if you have additional questions or feedback. We always look forward to hearing from you.

Q. Do you see these solutions being used by IT or by business users? I am in marketing and am wondering how "user-friendly" these solutions are.

A. Cloud solutions are specifically designed to be LoB/user friendly with drag and drop interfaces, easy navigation and template based building. The solutions are also mobile-optimized for anytime, anywhere, any device use and consumption. So, all the convenience you see and experience in your consumer world has now been brought to extend your enterprise content and process collaboration and sites building capabilities. Do try out the free trial at cloud.oracle.com/documents  to experience the ease and intuitiveness first hand. Your IT counterparts will be pleased to have an enterprise-grade, standards-based, pluggable, secure and fully auditable solutions in place that minimize IT reliance and you will be pleasantly surprised at the convenience, ease of use and on-boarding.

Q. Does Oracle Documents Cloud work with your WebCenter Content Management?

A. Yes. To avoid information silos, Oracle Documents Cloud Service integrates with your source of record, your existing content management system like Oracle WebCenter Content so that the content you have access to and you share is in sync with your source of record. We recommend you look at IDC paper on Hybrid Content Management that addresses this very point.

Q. To confirm, the idea with Sites Cloud is to build interactive sites?

A. Yes. Oracle Sites Cloud Service enables users to build microsites and community sites that brings together people, content, processes and even conversations. Integration with Oracle Documents Cloud ensures that content is being leveraged from Oracle Documents Cloud content repository. Processes can be kicked-off, tracked, worked on via integration with Oracle Process Cloud from within Sites and conversations can be easily embedded again as part of Oracle Documents Cloud Service. Do check out https://cloud.oracle.com/en_US/cloud-sites  for more information.

Q. Is Documents Presenter available as part of Oracle Documents Cloud Service or is this a separate application to be purchased?

A. The Presenter app is available as part of Oracle Documents Cloud Service. The Presenter app allows you to curate relevant content available in Oracle Documents Cloud Service, and present it in visually appealing format right off your iPad. You can view a short video on Presenter here.

Q. Will Cloud Documents be integrated with Oracle SaaS Apps to facilitate the collaboration in the Cloud?

A. Yes. It is integrated with Oracle SaaS apps like Oracle Sales Cloud, Oracle Marketing Cloud and we will continue to extend such integration capabilities. Oracle SaaS and Application customers will find great synergies and ease in leveraging Oracle Cloud Content and Process with their existing investments.

Q. Can we view some demos of the solution for marketing or sales?

A. Yes, very much so. Please reach out to your Oracle account rep or connect with us via Comments here on this blog and we would be happy to go through each of these use cases with you in detail or any that is more closely related to your specific needs. Thank you for your interest.


Monday Feb 08, 2016

Live Webcast: Driving IT Innovation with Cloud Self Service and Engagement

Oracle Corporation
WEBCAST Driving IT Innovation with Cloud Self-Service and Engagement
Re-defining IT’s role in Line of Business user empowerment

With 90% of IT budget still being spent on “Keeping the Lights On”, over 40% of organizations are now seeing lines of businesses taking on IT projects. Shadow IT projects, however, mean– additional integration, security and maintenance overheads and, service response lag times.

Join this webcast to learn how IT can leverage cloud to empower lines of business users, drive business agility and still maintain security and integrity. You will hear about:
  • Oracle’s holistic approach to collaboration, self-service and engagement
  • Demonstration of real life use of cloud solution for business user empowerment
  • Customer success stories and usage patterns
Register Now for this webcast.
Red Button Top
Register Now
Red Button Bottom
Live Webcast

Calendar February 17, 2016 10:00 AM PT
/ 1:00 PM ET
#OracleDOCS #OraclePCS #OracleSCS

SPEAKER:
David Le Strat
David Le Strat,
Senior Director Product
Management,
Content and Process, Oracle

Tuesday Oct 13, 2015

Inside the OOW Session: Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services

Digital has transformed everything, and more than anything, it has changed our expectations. Our expectations as a consumer are that information is available at our fingertips, information about product and services we are looking for, their competition, peer reviews, service levels, and much more. We expect faster sales cycles, quicker turn around, 24 X 7 information availability and exchange and up to date integrated social, mobile and web engagements.

And we take these experiences as a consumer to our workplace. As employees we expect similar experience at our workplace, from our work tools. That our work is no longer a place but an activity – we take it anytime, anywhere on any device; that information is connected and contextual and securely available and that we are able to engage with our ecosystem round the clock, using any channel that we have at our disposal - mobile, web and social. We expect our work to be automated and to be social-, mobile- and cloud-enabled.

So, how is this new digital world reflected in our products and in our roadmaps? Join our executive, David le Strat who heads product management and strategy for Oracle WebCenter, Oracle BPM and Cloud Collaboration solutions, as he discusses Oracle’s roadmap for Digital Experience and Cloud Collaboration.

Get insights into what’s coming in innovations in our products and cloud services solutions and hear first-hand about the latest developments in our Cloud Platform services that include Documents Cloud Service, Process Cloud Service and our newest offering, Sites Cloud Service. Drive your company’s roadmap as we share ours for digital collaboration, and for WebCenter and Business Process Management product offerings designed for digital experience and digital operations excellence.

Join us. Be sure to add this session to My Schedule.

CON9207: Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services
Monday, October 26
11:00 am - 11:45 am | Moscone West—2024

We will see you there!

Learn about this and other Oracle Webcenter, Oracle BPM and Cloud Content and Collaboration sessions at OpenWorld in the following guides.

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Monday Oct 12, 2015

Oracle Positioned as a Leader in the Gartner Magic Quadrant for Horizontal Portals, 2015

Gartner defines a portal as a personalized point of access to relevant information, business processes and other people. Portals support a wide range of vertical markets and business activities and address various audiences, including employees, customers and partners, and citizens. A horizontal portal offering is a software application or service that can be used to create and manage portals for a wide range of purposes.

Oracle is positioned as a Leader in the Gartner Magic Quadrant for Horizontal Portals for its Oracle WebCenter Portal offering. You can access the full report here.

Magic Quadrant

Figure 1. Magic Quadrant for Horizontal Portals

Figure 1.Magic Quadrant for Horizontal Portals

Source: Gartner (September 2015)


According to the Gartner report, the past five years has witnessed a massive transformation of the market for horizontal portals. The nexus of mobile, social, cloud and information has at once heightened the demand for this "personalized point of access..." and engendered alternative ways to accomplish it. A market that had become staid, standardized and many would argue commoditized by 2010 has been suddenly reinvigorated by a new emphasis on user experience, an apps mentality buttressed by mobile trends, and a new personalization that employs analytics, machine learning and graph algorithms rather than complicated and conflict-prone business rules to achieve context awareness. While the renewed portal market retains many of the principles, practices and value propositions of the old, the modern portal market has been transformed almost beyond recognition.

Oracle WebCenter Portal is a portal and composite applications solution that delivers intuitive user experiences for the enterprise that are seamlessly integrated with enterprise applications. Oracle WebCenter Portal optimizes the connections between people, information and applications, provides business activity streams so users can navigate, discover and access content in context, and offers dynamic personalization of applications, portals and sites so users have a customized experience.

With social, mobile and analytics driving the next wave of digital innovation, businesses require that portals provide intuitive yet personalized user experience with integrated social, collaboration and content management capabilities. Oracle WebCenter Portal is the complete, open and integrated enterprise portal and composite applications solution that enables the development and deployment of internal and external portals and websites, composite applications, self-service portals and mash-ups with integrated social and collaboration services and enterprise content management capabilities.

With Oracle WebCenter Portal, organizations can:

• Improve business productivity by providing employees, customers and partners with a modern user experience to access contextual information in a rich, personalized and collaborative environment.

• Speed development by providing developers with a comprehensive and flexible user experience platform that includes an extensive library of reusable components

• Increase business agility by extending and integrating their existing SaaS and on-premise applications such as Oracle Marketing Cloud, Oracle Sales Cloud, Oracle E-Business Suite; Siebel, PeopleSoft, and JD Edwards; and SAP seamlessly

Oracle is pleased to be named a Leader in the 2015 Gartner Magic Quadrant for Horizontal Portals. You can access the full report here.

To learn more about how Oracle WebCenter Portal can help your organization, visit us here. And, if you are coming to Oracle OpenWorld this year, be sure to visit our demogrounds and join us in our strategy, vision and roadmap session on Oracle WebCenter Portal and related solutions. This year we have a host of sessions on product deep dives, roadmap and strategy, customer successes, solution best practices, and a lot more. For complete information, we recommend you bookmark the following and add these sessions to your My Schedule tool today.

Focus on: Digital Experience, Content and Business Process Management at Oracle OpenWorld 2015.

 

Source: "Gartner Magic Quadrant for Horizontal Portals", Jim Murphy, Gene Phifer, Gavin Tay, Magnus Revang, Sep 15 2015.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Oracle.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Thursday Oct 01, 2015

My Journey from Content Administrator to a Solution Consultant and the Lessons Learned

Guest post by Scott Smith, Redstone Content Solutions

I had the opportunity, about eight years ago, to transition into a role where I was administering Oracle WebCenter Content installations. I learned a lot over the next several years about Oracle, and their partner community.

When I first became our company’s Oracle WebCenter Content Administrator, we had four production servers (clustered into two – two server domains) running WebCenter Content 10g. As of one year ago – there are ten servers (clustered into five – two server domains) running WebCenter Content 11g.

We expanded the number of content items from just over 320,000 to more than 7,000,000 and Oracle WebCenter allowed us to scale easily. Oracle and an Oracle partner helped us through the growth transition.

This growth resulted in some challenges to ensure that the system was always running at its peak capability. As the system expanded to accommodate new functionality and metadata requirements, the need to rebuild the Oracle WebCenter Content index became a daunting task. With regular index rebuilds, the search speeds were acceptable, but not always optimal. We never considered an alternate platform since we knew that we were running the most robust and easily configurable system on the market. We had to learn to manage the expectations for how often we could rebuild the index and what could be expected in terms of search speed from complex searches.

As my career has transitioned and progressed, today I find myself “on the other side” of the fence. I have indeed joined the world of consulting with the very Oracle partner I had come to rely on in my "previous" life.

I now find myself in the position of being envious of those system administrators we serve today. The current release of Distributed Index (DI), from Redstone Content Solutions, has eliminated the need to manage expectations related to index rebuild and search times. Distributed Index integrates with Oracle WebCenter Content (it has been designated by Oracle as an Oracle Validated Integration). DI is an integration that allows an Oracle WebCenter Content Administrator to define and build multiple indexes against their content repository. These indexes can be distributed across hardware that is independent from the current Oracle WebCenter Content architecture. This further reduces search times and index rebuild times.

Some of the features and benefits include:

  • Faceted search
  • Ability to set-up multiple/individual indices based on profiles (See Image)
  • Horizontal and vertical scalability
  • Multi-threaded rebuild
  • Add and search content during a rebuild
  • Create and build an index without restarting the content server
  • Robust administrative page for maintenance of indices
    • Provides real-time feedback on status of an index and ETA on rebuild completion (See Image)
As my career continues to progress, I am excited about the possibilities that exist. I can help companies progress beyond what they thought was possible. They can continue to expand their use of Oracle WebCenter, and the tremendous functionality that it offers. The ability to provide support and solutions that bolster the return on investment for Oracle WebCenter customers is just one of the many reasons why I see a bright future in our partnership with Oracle.

Do not forget to utilize those partners who have experience and can help guide you with proven services and solutions that can smooth out those little bumps on the road to success.

To learn more about Redstone Content Solutions and Distributed Index, please follow the links below, or join us at Oracle OpenWorld 15 where we will be co-hosting this year’s Oracle WebCenter Appreciation Event.

For more details on the event and how to register, please see here.

You can also leverage the following resources to dig deeper into the combined solution:

Emerson Live Webcast Recording

Distributed Index in Action Demo

About the author:

Scott Smith is a WebCenter Consultant with Redstone Content Solutions. Scott has held a number of positions over his 30+ year career. Most recently, before joining Redstone, he spent 10 years with School Specialty Inc., where he was a Project Manager, Business Analyst, ETL Specialist, and Content Engineer.



Tuesday Sep 29, 2015

Focus on Digital Experience, Cloud Collaboration, Content and Business Process Management

Each year at OOW, we drive the best and most innovative sessions for our attendees. This year is no different. With over 30 speaking sessions reflecting strategy and perspectives from our executives, technology experts, customers, partners, user groups and industry thought leaders; 10 live product demos; and 7 hands-on-labs devoted to Oracle WebCenter, Oracle Business Process Management (BPM) and our Cloud Content and Collaboration solutions, we are excited to showcase our product innovations, customer successes and vision at OOW 2015.

This Year’s Highlights:

  • Over 30 sessions featuring customers and partners like Lincoln Financial Group, the Sherwin Williams Company, Nextel, South California Gas Company, TekStream Solutions, Capgemini, Booz Allen Hamilton, Mythics and many more
  • A Meet the Experts session on Tuesday, October 27 from 7:00 p.m. – 8:00 p.m. on “Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services”
  • 7 live product demo stations; 6 hands-on labs sessions, including Cloud labs focusing on Documents Cloud, Process Cloud and offering sneak previews of upcoming cloud services.
  • Innovation Awards ceremony with winners and representation from Digital Experience, BPM, Documents Cloud Service and Process Cloud Service

Must Attend Sessions:

Don’t miss the Strategy and Vision sessions for the overall portfolio and each of the respective solution and cloud technologies. We invite all customers to attend these not-to-be-missed sessions that can help organizations plan their roadmaps. Attendees will also get an opportunity to hear from customer organizations on implementation successes.

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Oracle Documents Cloud Service—Vision, Strategy, and Roadmap [CON9183]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle Process Cloud Service and the Oracle BPM Suite—Vision, Strategy, and Roadmap [CON9181]
1:30 pm - 2:15 pm | Moscone West—2024

Oracle WebCenter Sites Strategy and Vision [CON9191]
2:45 pm - 3:30 pm | Moscone West—2024

Tuesday, October 27, 2015

Oracle WebCenter Portal Strategy and Vision [CON9187]
11:00 am - 11:45 am | Moscone West—2024

Oracle Sites Cloud Service: Rapid Building of Mobile-First Digital Experiences [CON9199]
4:00 pm - 4:45 pm | Moscone West—2024

Oracle WebCenter Content and Other Oracle WebCenter Solutions: Vision and Strategy [CON9182]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services [MTE10051]
7:15 pm - 8:00 pm | Moscone South—301

There are many more sessions highlighting customer successes, partner discussions, persona and/or industry based discussions, Cloud/PaaS lessons, live product demonstrations and Hands-On-Labs (HOL) sessions so do bookmark the following links for a complete listing:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Note that My Schedule is live for Oracle OpenWorld now. Customer and partner attendees can use My Schedule to plan and optimize time during the conferences by building personalized conference schedule beforehand. We recommend adding the sessions mentioned above and the others of interest from the Focus On documents.

WebCenter & BPM Auxiliary Events at OOW:

In addition to regularly scheduled programs of sessions, hands-on labs and demos, we have planned additional events for our customers and partners to actively engage with the Oracle and partner teams, and network with their peers. These auxiliary events include:

· Customer Appreciation Reception – Monday 10/26 – 6:30pm - 8:30pm (Invite and RSVP | OOW Registration NOT Required)

· Innovation Awards Ceremony (CON10374) – Tuesday 10/27– 4:00pm - 5:30pm, YBCA Theater (OOW Registration Required)

· Oracle Appreciation Event at OOW 15 with Elton John, featuring Beck – Wednesday 10/28 – 6:30 pm – 12:00 am (Event Information)

Your Conference on Mobile:

Attendees with Apple iOS or Android devices can access Oracle conference information via the Oracle OpenWorld mobile app (available mid-October). Download the app from the Apple iTunes store or Google Play, and get news and updates, access your schedule and the Oracle OpenWorld Content Catalog, explore interactive maps, find exhibitors and sponsors, and discover social channels.

Social Media Communications:

We will be highlighting our key session on Oracle WebCenter blog periodically. In addition, please use the following hashtags to discuss OOW on your channels and follow along on @OracleWebCenter and @OracleBPM

#OOW15 | #OracleDOCS | #OraclePCS | #OracleSCS | #WebCenter | #OracleBPM | #OraclePaaS

Don’t forget to RSVP for the Customer Appreciation Event and bookmark:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Looking forward to a great #OOW15 together!

Thursday Sep 03, 2015

Collaboration Goes Beyond File Sharing

Yes, Oracle Documents Cloud Service is an enterprise file sync and share (EFSS) solution. Yes, it is in the cloud as you would expect from a modern day EFSS solution. And yes, it is easy and intuitive to use with out-of-the-box mobile accessibility with the added security that you would expect from an Oracle solution. But why do we keep insisting it is more than just an EFSS or file sharing solution? Because beyond just providing cloud storage and 24/7 access and share and sync capabilities and mobile access, Documents Cloud mobilizes your enterprise content. Unlike first-generation EFSS solutions, it doesn't create new information silo's and instead allows you to drive the content connected to your applications, to your business processes or to your source of record (like an enterprise content management system that is on premise) and make it available anywhere, for sharing and for collaboration.

Here's a quick look at how it may make your work life that much easier, more productive, much more efficient and perhaps even, fun?

For more information, visit us at oracle.com/digitalcollaboration.

Tuesday Sep 01, 2015

Oracle CIO's Take on Why Cloud Matters to IT

The benefits of an effective and comprehensive cloud file sharing and collaboration solution are quite obvious - you have access to documents you need to be productive anytime, anywhere and on any device; remote employees and employees on the go are empowered; team collaboration and doing projects either among the employees or with outside contractors and suppliers is vastly simplified; when delivered securely and in context, the solution drive work efficiency, employee satisfaction and even improves time to market, and so on.

But what does it mean for IT? Less governance and information silo's to deal with; more efficient provisioning; automatic updates and almost zero maintenance; more self service and less administrative overhead; streamlined infrastructure and better governance. Here's what Oracle CIO and SVP, Mark Sunday has to say about driving IT transformation with Oracle Documents Cloud Service.

And why Oracle Documents Cloud Service needs to be an ubiquitous solution for any organization.


For more information, visit oracle.com/digitalcollaboration.

Tuesday Aug 18, 2015

If You Were the CIO...

If you were a Chief Information Officer (CIO) of a large company, say like Oracle, what would you want from a collaboration solution? What would be your 3 biggest priorities? Would security trump convenience? How about heterogeneity? And plugability – the ability for the solution to connect with existing systems and infrastructure? What about control? Would you trust the public Cloud?

Find out what Mark Sunday, Senior Vice President and Chief Information Officer has to say about cloud based Enterprise File Sync and Share solution.

Thursday Aug 06, 2015

Oracle Documents Cloud Service R4: Why You Should Seriously Consider It for Your Enterprise.

by: Vikas Saini, Enterprise Architect, Digital Experience and Mobile, Oracle

With the release of the latest features in Oracle Documents Cloud Service last month, Oracle has taken a giant leap forward in the file sync and content collaboration space, especially as it relates to business content sharing use cases.

Since it was first commercially made available in October 2014, Oracle Documents Cloud Service (OracleDOCS) has continued to add new features to its offering and is slowing becoming the industry leader in this space.

Among the many new capabilities, one that stands out most is the integration with Oracle Mobile Security Suite for the advanced security and control features. Now businesses can use this service to boost productivity while still providing the necessary controls that IT requires.

Here are five key reasons why you should seriously look at Oracle Documents Cloud Service for your enterprise file sync and content collaboration needs.

  1. Improved User Experience: The solution has added many new usability features to make it easier for users to review content, especially for the mobile apps. There is now a mobile Presenter that allows users to view many different file format without the need for 3rd party viewer. iPad users can now present curated content for a visually stunning impact. For iOS, the mobile app now supports Touch ID. Furthermore, if the users are using an Android phone, they can use the Android office applications to edit certain file formats stored in OracleDOCS directly.
  2. Advanced Security Capabilities: The new superior security capabilities are probably one of the most important features of the new release, in my opinion. Administrators can now mandate virus scanning for all files that are uploaded. Integration with Oracle Mobile Security Suite allows mobile  users to have OracleDOCS as part of mobile apps with added security features. This ensures that the content files can be made available offline on the mobile app and are fully encrypted. Oracle Mobile Security Suite also supports encryption of information during transit.
  3. Integration with other Cloud and On-Premise solutions: Documents Cloud Service supports REST APIs that can be used for accessing its features. The solution also provides an embeddable file picker for use with other applications. A sample integration between Siebel CRM and OracleDOCS is shown here. As more features become available via the REST API and the product integration capabilities become more mature, it will allow for various applications to integrate with OracleDOCS even more easily than what it is today (which is fairly comprehensive, btw). 
  4. Built on Oracle Infrastructure: The fact that the solution is deployed on Oracle Cloud platform, ensures that not only will it be a reliable service for mission-critical requirements but also provide the security and performance that the users expect from such a solution. 
  5. Betting on Oracle’s Cloud Vision: Lastly, in recent times the cloud platform has become a strategic focus for Oracle and already its services are providing improved productivity for many corporate users. Since, one of the goals for Oracle is to ensure that these services are integrated with each other wherever it makes sense, the customers will get added benefits from not having to spend resources on silo-ed solutions. In addition, Oracle has been a leader with the on-premise Enterprise Content Management Platform solution and can bring the years of experience from that to improve the OracleDOCS solution much quicker than the competitors.

Summary:
A key part of Oracle’s strategy moving forward is its focus on the Oracle Cloud Platform. The big advantage that the company has over its competitors is the holistic solution it can provide across a company's complete IT architecture, given its vast portfolio of products. In a short span, the company has released solutions for software-as-a-service (SaaS), platform-as-a-service (PaaS) and Infrastructure-as-a-service (IaaS). It recently announced the launch of about 24 more services including Oracle Mobile Cloud, Oracle Integration Cloud and Oracle Process Cloud.

In addition, given the tremendous success of Oracle's on-premise Enterprise Content Management Platform over past many years, it is probably safe to assume that the product management understands the space very well and knows the key features that businesses are looking for in a cloud collaboration solution.

For business users, Oracle Documents Cloud is a great service as it provides capabilities for content collaboration and privacy control. I believe that Oracle will continue to make great strides in the space by adding new and innovative features to this service and will soon be a leader of the next generation of Enterprise Content Management (ECM) in the cloud.

Here you will find more information about Oracle Documents Cloud Service.

Related Links:
Document Cloud Service Videos

Oracle Extends World’s Most Comprehensive Enterprise Cloud Portfolio

Wednesday Jul 29, 2015

TekStream Reduces Project Admin Costs by 30% with Oracle Documents Cloud

Read this latest announcement from Oracle to find out more about how TekStream Solutions, a solution services company in North America streamlined project management and administration and improved client project delivery with Oracle Documents Cloud Service, an enterprise-grade cloud collaboration and file sync and share solution. Learn how, within the first month of its use, TekStream was able to cut project administration costs by 30% and reduce complexity to not only drive client results faster but also provide a superior project experience to both its consultants as well as its clients.

And here's a brief video with Judd Robins, executive vice president, Consulting Services of TekStream Solutions as he discusses the specific areas where they were looking to make improvements and how Oracle Documents Cloud enabled easy and yet secure cloud collaboration not only among its consultants who are always on the go, but also with its clients.

To learn more about Oracle Documents Cloud Service and how it can help your enterprise visit us at cloud.oracle.com/documents.

Thursday Jul 23, 2015

Mobilizing Siebel CRM Documents with Documents Cloud Service

As you know, Oracle Documents Cloud Service is not just an Enterprise File Sync and Share (EFSS) solution in the Cloud but more than that, it offers a cloud platform for documents management, storage and collaboration to drive business processes hooked to business applications.

Today we are going to look at how Siebel CRM users can extend their documents, embed attachments and drive collaboration in the Cloud using Oracle Documents Cloud Service.

Integration between Documents Cloud and Siebel CRM allows Siebel users to store file attachments in the cloud dynamically allowing you to share this content with your team, both internally and externally by defining granular permission privileges. Storing it in the Cloud also means the content is available to you anytime, anywhere and on any device - on the web, desktop or even your mobile devices giving mobility to your content like never before. With inherent granular security controls, leveraging Oracle Documents Cloud for document storage, access and sharing also means security assurance with your information protected at rest, in motion and at access points. Your documents are available to you 24 X 7, in context and are always up to date. Once you have setup Documents Cloud Service with Siebel, you can simply access your relevant files seamlessly from within your application like so:


What's more, Documents Cloud gives you the ability to share these documents amongst other Oracle Cloud solutions such as Sales Cloud and in the future Service Cloud and Oracle Social Network, etc. so that you have a seamless work experience through the business process and that contextual documents are available for your use anytime from within your application of choice. Version control ensures there are not multiple versions floating around leading to erroneous decision making.

A simple drag and drop interface make document collaboration easy to use and intuitive. You can store attachments for any Siebel entity using Documents Cloud. With the scalable, trusted Oracle Cloud architecture, you significantly reduce your CapEx as well as maintenance and upgrade costs down the line. The service is available as soon as you "switch it on" giving your documents the mobility you need and even offline access.

Implementing the solution into a Siebel CRM deployment is easy with step by step instructions listed in this whitepaper. Leveraging Oracle Documents Cloud with Oracle Siebel means lower TCO, proven integration model, same foundational architecture and one solution partner.

Here's a brief video explaining it all. Take a look and make your Siebel documents mobile with Documents Cloud Service today.

Have some questions? Our colleagues, John Bedford on the Siebel side along with the Documents Cloud product management team, have compiled this FAQ for you. For additional questions and follow up, please do leave us a comment here or contact your Oracle account manager.

Monday Jul 20, 2015

Get to Know the Latest Feature Updates in Documents Cloud Service

While it is seamless for our Oracle Documents Cloud Service users as the updates are automatically pushed out without the users or customer organizations having to do anything at their ends, we thought you may want to learn about what additional features and capabilities we have pushed out with the latest release of Oracle Documents Cloud Service and why Oracle's cloud collaboration solution is fast becoming an industry benchmark. Our product expert and member of the product management team, Ellen Gravina discusses.

by: Ellen Gravina, Principal Product Manager, Oracle Documents Cloud Service

Oracle Documents Cloud Service was upgraded to include the latest features for our web, mobile, and desktop clients. Features include:

Oracle Documents Presenter

Wow your customers and prospects with beautiful presentations that deliver maximum impact and results!
• Present PPTs, review PDF documents, play videos, and use many more presentation formats.
• All your presentations are stored on your tablet–no need to find a WiFi hot spot.
• Author presentations by organizing material in folders on your desktop. Customize the look to your brand by using folder background and icon images.

Multiple Account Support
• Synchronize content from multiple accounts to your desktop.


• Access content from multiple accounts on your mobile device. 



Enhancements to Public Link Policy

• Administrators can set a maximum role allowed for public links.


• Folder owners can disable public links on a per-folder basis.



Customize Oracle Documents with Your Own Branding

• Change the logo in the header.
• Control where users look for help, share feedback, and get information about client downloads.




iOS Touch ID Support
• Make use of your fingerprint to protect access to your content.
• Available in the native mobile app and Oracle Documents Presenter app.


Access Version History from Your Mobile Device
• View old versions of a document.
• Delete old versions.
• Make an old version the current version.


Enterprise Installation Support for Desktop Client
• Roll out the Desktop Sync Client software to multiple client machines with the help of the EXE and MSI installer packages.
• Deploy the MSI installer through Active Directory’s group policy.
• See the Administrator’s Guide for details.

Learn More
Check out the Oracle Documents Cloud Service Getting Started page to learn more. And visit cloud.oracle.com/documents  for additional solution and market information.

Questions?
Please contact Oracle Support for any support questions.  Feedback is always welcome in our Documents Cloud Service discussion forum.


About

Oracle Cloud Content and Process power the next wave of productivity, mobile efficiency, and workgroup innovation. Only Oracle offers an integrated suite of content, process and sites cloud services that enable business users to easily collaborate anywhere, simplify business automation, and communicate more effectively.

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