Thursday Oct 01, 2015

My Journey from Content Administrator to a Solution Consultant and the Lessons Learned

Guest post by Scott Smith, Redstone Content Solutions

I had the opportunity, about eight years ago, to transition into a role where I was administering Oracle WebCenter Content installations. I learned a lot over the next several years about Oracle, and their partner community.

When I first became our company’s Oracle WebCenter Content Administrator, we had four production servers (clustered into two – two server domains) running WebCenter Content 10g. As of one year ago – there are ten servers (clustered into five – two server domains) running WebCenter Content 11g.

We expanded the number of content items from just over 320,000 to more than 7,000,000 and Oracle WebCenter allowed us to scale easily. Oracle and an Oracle partner helped us through the growth transition.

This growth resulted in some challenges to ensure that the system was always running at its peak capability. As the system expanded to accommodate new functionality and metadata requirements, the need to rebuild the Oracle WebCenter Content index became a daunting task. With regular index rebuilds, the search speeds were acceptable, but not always optimal. We never considered an alternate platform since we knew that we were running the most robust and easily configurable system on the market. We had to learn to manage the expectations for how often we could rebuild the index and what could be expected in terms of search speed from complex searches.

As my career has transitioned and progressed, today I find myself “on the other side” of the fence. I have indeed joined the world of consulting with the very Oracle partner I had come to rely on in my "previous" life.

I now find myself in the position of being envious of those system administrators we serve today. The current release of Distributed Index (DI), from Redstone Content Solutions, has eliminated the need to manage expectations related to index rebuild and search times. Distributed Index integrates with Oracle WebCenter Content (it has been designated by Oracle as an Oracle Validated Integration). DI is an integration that allows an Oracle WebCenter Content Administrator to define and build multiple indexes against their content repository. These indexes can be distributed across hardware that is independent from the current Oracle WebCenter Content architecture. This further reduces search times and index rebuild times.

Some of the features and benefits include:

  • Faceted search
  • Ability to set-up multiple/individual indices based on profiles (See Image)
  • Horizontal and vertical scalability
  • Multi-threaded rebuild
  • Add and search content during a rebuild
  • Create and build an index without restarting the content server
  • Robust administrative page for maintenance of indices
    • Provides real-time feedback on status of an index and ETA on rebuild completion (See Image)
As my career continues to progress, I am excited about the possibilities that exist. I can help companies progress beyond what they thought was possible. They can continue to expand their use of Oracle WebCenter, and the tremendous functionality that it offers. The ability to provide support and solutions that bolster the return on investment for Oracle WebCenter customers is just one of the many reasons why I see a bright future in our partnership with Oracle.

Do not forget to utilize those partners who have experience and can help guide you with proven services and solutions that can smooth out those little bumps on the road to success.

To learn more about Redstone Content Solutions and Distributed Index, please follow the links below, or join us at Oracle OpenWorld 15 where we will be co-hosting this year’s Oracle WebCenter Appreciation Event.

For more details on the event and how to register, please see here.

You can also leverage the following resources to dig deeper into the combined solution:

Emerson Live Webcast Recording

Distributed Index in Action Demo

About the author:

Scott Smith is a WebCenter Consultant with Redstone Content Solutions. Scott has held a number of positions over his 30+ year career. Most recently, before joining Redstone, he spent 10 years with School Specialty Inc., where he was a Project Manager, Business Analyst, ETL Specialist, and Content Engineer.

Tuesday Sep 29, 2015

Focus on Digital Experience, Cloud Collaboration, Content and Business Process Management

Each year at OOW, we drive the best and most innovative sessions for our attendees. This year is no different. With over 30 speaking sessions reflecting strategy and perspectives from our executives, technology experts, customers, partners, user groups and industry thought leaders; 10 live product demos; and 7 hands-on-labs devoted to Oracle WebCenter, Oracle Business Process Management (BPM) and our Cloud Content and Collaboration solutions, we are excited to showcase our product innovations, customer successes and vision at OOW 2015.

This Year’s Highlights:

  • Over 30 sessions featuring customers and partners like Lincoln Financial Group, the Sherwin Williams Company, Nextel, South California Gas Company, TekStream Solutions, Capgemini, Booz Allen Hamilton, Mythics and many more
  • A Meet the Experts session on Tuesday, October 27 from 7:00 p.m. – 8:00 p.m. on “Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services”
  • 7 live product demo stations; 6 hands-on labs sessions, including Cloud labs focusing on Documents Cloud, Process Cloud and offering sneak previews of upcoming cloud services.
  • Innovation Awards ceremony with winners and representation from Digital Experience, BPM, Documents Cloud Service and Process Cloud Service

Must Attend Sessions:

Don’t miss the Strategy and Vision sessions for the overall portfolio and each of the respective solution and cloud technologies. We invite all customers to attend these not-to-be-missed sessions that can help organizations plan their roadmaps. Attendees will also get an opportunity to hear from customer organizations on implementation successes.

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Oracle Documents Cloud Service—Vision, Strategy, and Roadmap [CON9183]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle Process Cloud Service and the Oracle BPM Suite—Vision, Strategy, and Roadmap [CON9181]
1:30 pm - 2:15 pm | Moscone West—2024

Oracle WebCenter Sites Strategy and Vision [CON9191]
2:45 pm - 3:30 pm | Moscone West—2024

Tuesday, October 27, 2015

Oracle WebCenter Portal Strategy and Vision [CON9187]
11:00 am - 11:45 am | Moscone West—2024

Oracle Sites Cloud Service: Rapid Building of Mobile-First Digital Experiences [CON9199]
4:00 pm - 4:45 pm | Moscone West—2024

Oracle WebCenter Content and Other Oracle WebCenter Solutions: Vision and Strategy [CON9182]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services [MTE10051]
7:15 pm - 8:00 pm | Moscone South—301

There are many more sessions highlighting customer successes, partner discussions, persona and/or industry based discussions, Cloud/PaaS lessons, live product demonstrations and Hands-On-Labs (HOL) sessions so do bookmark the following links for a complete listing:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Note that My Schedule is live for Oracle OpenWorld now. Customer and partner attendees can use My Schedule to plan and optimize time during the conferences by building personalized conference schedule beforehand. We recommend adding the sessions mentioned above and the others of interest from the Focus On documents.

WebCenter & BPM Auxiliary Events at OOW:

In addition to regularly scheduled programs of sessions, hands-on labs and demos, we have planned additional events for our customers and partners to actively engage with the Oracle and partner teams, and network with their peers. These auxiliary events include:

· Customer Appreciation Reception – Monday 10/26 – 6:30pm - 8:30pm (Invite and RSVP | OOW Registration NOT Required)

· Innovation Awards Ceremony (CON10374) – Tuesday 10/27– 4:00pm - 5:30pm, YBCA Theater (OOW Registration Required)

· Oracle Appreciation Event at OOW 15 with Elton John, featuring Beck – Wednesday 10/28 – 6:30 pm – 12:00 am (Event Information)

Your Conference on Mobile:

Attendees with Apple iOS or Android devices can access Oracle conference information via the Oracle OpenWorld mobile app (available mid-October). Download the app from the Apple iTunes store or Google Play, and get news and updates, access your schedule and the Oracle OpenWorld Content Catalog, explore interactive maps, find exhibitors and sponsors, and discover social channels.

Social Media Communications:

We will be highlighting our key session on Oracle WebCenter blog periodically. In addition, please use the following hashtags to discuss OOW on your channels and follow along on @OracleWebCenter and @OracleBPM

#OOW15 | #OracleDOCS | #OraclePCS | #OracleSCS | #WebCenter | #OracleBPM | #OraclePaaS

Don’t forget to RSVP for the Customer Appreciation Event and bookmark:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Looking forward to a great #OOW15 together!

Thursday Sep 03, 2015

Collaboration Goes Beyond File Sharing

Yes, Oracle Documents Cloud Service is an enterprise file sync and share (EFSS) solution. Yes, it is in the cloud as you would expect from a modern day EFSS solution. And yes, it is easy and intuitive to use with out-of-the-box mobile accessibility with the added security that you would expect from an Oracle solution. But why do we keep insisting it is more than just an EFSS or file sharing solution? Because beyond just providing cloud storage and 24/7 access and share and sync capabilities and mobile access, Documents Cloud mobilizes your enterprise content. Unlike first-generation EFSS solutions, it doesn't create new information silo's and instead allows you to drive the content connected to your applications, to your business processes or to your source of record (like an enterprise content management system that is on premise) and make it available anywhere, for sharing and for collaboration.

Here's a quick look at how it may make your work life that much easier, more productive, much more efficient and perhaps even, fun?

For more information, visit us at

Tuesday Sep 01, 2015

Oracle CIO's Take on Why Cloud Matters to IT

The benefits of an effective and comprehensive cloud file sharing and collaboration solution are quite obvious - you have access to documents you need to be productive anytime, anywhere and on any device; remote employees and employees on the go are empowered; team collaboration and doing projects either among the employees or with outside contractors and suppliers is vastly simplified; when delivered securely and in context, the solution drive work efficiency, employee satisfaction and even improves time to market, and so on.

But what does it mean for IT? Less governance and information silo's to deal with; more efficient provisioning; automatic updates and almost zero maintenance; more self service and less administrative overhead; streamlined infrastructure and better governance. Here's what Oracle CIO and SVP, Mark Sunday has to say about driving IT transformation with Oracle Documents Cloud Service.

And why Oracle Documents Cloud Service needs to be an ubiquitous solution for any organization.

For more information, visit

Tuesday Aug 18, 2015

If You Were the CIO...

If you were a Chief Information Officer (CIO) of a large company, say like Oracle, what would you want from a collaboration solution? What would be your 3 biggest priorities? Would security trump convenience? How about heterogeneity? And plugability – the ability for the solution to connect with existing systems and infrastructure? What about control? Would you trust the public Cloud?

Find out what Mark Sunday, Senior Vice President and Chief Information Officer has to say about cloud based Enterprise File Sync and Share solution.

Thursday Aug 06, 2015

Oracle Documents Cloud Service R4: Why You Should Seriously Consider It for Your Enterprise.

by: Vikas Saini, Enterprise Architect, Digital Experience and Mobile, Oracle

With the release of the latest features in Oracle Documents Cloud Service last month, Oracle has taken a giant leap forward in the file sync and content collaboration space, especially as it relates to business content sharing use cases.

Since it was first commercially made available in October 2014, Oracle Documents Cloud Service (OracleDOCS) has continued to add new features to its offering and is slowing becoming the industry leader in this space.

Among the many new capabilities, one that stands out most is the integration with Oracle Mobile Security Suite for the advanced security and control features. Now businesses can use this service to boost productivity while still providing the necessary controls that IT requires.

Here are five key reasons why you should seriously look at Oracle Documents Cloud Service for your enterprise file sync and content collaboration needs.

  1. Improved User Experience: The solution has added many new usability features to make it easier for users to review content, especially for the mobile apps. There is now a mobile Presenter that allows users to view many different file format without the need for 3rd party viewer. iPad users can now present curated content for a visually stunning impact. For iOS, the mobile app now supports Touch ID. Furthermore, if the users are using an Android phone, they can use the Android office applications to edit certain file formats stored in OracleDOCS directly.
  2. Advanced Security Capabilities: The new superior security capabilities are probably one of the most important features of the new release, in my opinion. Administrators can now mandate virus scanning for all files that are uploaded. Integration with Oracle Mobile Security Suite allows mobile  users to have OracleDOCS as part of mobile apps with added security features. This ensures that the content files can be made available offline on the mobile app and are fully encrypted. Oracle Mobile Security Suite also supports encryption of information during transit.
  3. Integration with other Cloud and On-Premise solutions: Documents Cloud Service supports REST APIs that can be used for accessing its features. The solution also provides an embeddable file picker for use with other applications. A sample integration between Siebel CRM and OracleDOCS is shown here. As more features become available via the REST API and the product integration capabilities become more mature, it will allow for various applications to integrate with OracleDOCS even more easily than what it is today (which is fairly comprehensive, btw). 
  4. Built on Oracle Infrastructure: The fact that the solution is deployed on Oracle Cloud platform, ensures that not only will it be a reliable service for mission-critical requirements but also provide the security and performance that the users expect from such a solution. 
  5. Betting on Oracle’s Cloud Vision: Lastly, in recent times the cloud platform has become a strategic focus for Oracle and already its services are providing improved productivity for many corporate users. Since, one of the goals for Oracle is to ensure that these services are integrated with each other wherever it makes sense, the customers will get added benefits from not having to spend resources on silo-ed solutions. In addition, Oracle has been a leader with the on-premise Enterprise Content Management Platform solution and can bring the years of experience from that to improve the OracleDOCS solution much quicker than the competitors.

A key part of Oracle’s strategy moving forward is its focus on the Oracle Cloud Platform. The big advantage that the company has over its competitors is the holistic solution it can provide across a company's complete IT architecture, given its vast portfolio of products. In a short span, the company has released solutions for software-as-a-service (SaaS), platform-as-a-service (PaaS) and Infrastructure-as-a-service (IaaS). It recently announced the launch of about 24 more services including Oracle Mobile Cloud, Oracle Integration Cloud and Oracle Process Cloud.

In addition, given the tremendous success of Oracle's on-premise Enterprise Content Management Platform over past many years, it is probably safe to assume that the product management understands the space very well and knows the key features that businesses are looking for in a cloud collaboration solution.

For business users, Oracle Documents Cloud is a great service as it provides capabilities for content collaboration and privacy control. I believe that Oracle will continue to make great strides in the space by adding new and innovative features to this service and will soon be a leader of the next generation of Enterprise Content Management (ECM) in the cloud.

Here you will find more information about Oracle Documents Cloud Service.

Related Links:
Document Cloud Service Videos

Oracle Extends World’s Most Comprehensive Enterprise Cloud Portfolio

Wednesday Jul 29, 2015

TekStream Reduces Project Admin Costs by 30% with Oracle Documents Cloud

Read this latest announcement from Oracle to find out more about how TekStream Solutions, a solution services company in North America streamlined project management and administration and improved client project delivery with Oracle Documents Cloud Service, an enterprise-grade cloud collaboration and file sync and share solution. Learn how, within the first month of its use, TekStream was able to cut project administration costs by 30% and reduce complexity to not only drive client results faster but also provide a superior project experience to both its consultants as well as its clients.

And here's a brief video with Judd Robins, executive vice president, Consulting Services of TekStream Solutions as he discusses the specific areas where they were looking to make improvements and how Oracle Documents Cloud enabled easy and yet secure cloud collaboration not only among its consultants who are always on the go, but also with its clients.

To learn more about Oracle Documents Cloud Service and how it can help your enterprise visit us at

Thursday Jul 23, 2015

Mobilizing Siebel CRM Documents with Documents Cloud Service

As you know, Oracle Documents Cloud Service is not just an Enterprise File Sync and Share (EFSS) solution in the Cloud but more than that, it offers a cloud platform for documents management, storage and collaboration to drive business processes hooked to business applications.

Today we are going to look at how Siebel CRM users can extend their documents, embed attachments and drive collaboration in the Cloud using Oracle Documents Cloud Service.

Integration between Documents Cloud and Siebel CRM allows Siebel users to store file attachments in the cloud dynamically allowing you to share this content with your team, both internally and externally by defining granular permission privileges. Storing it in the Cloud also means the content is available to you anytime, anywhere and on any device - on the web, desktop or even your mobile devices giving mobility to your content like never before. With inherent granular security controls, leveraging Oracle Documents Cloud for document storage, access and sharing also means security assurance with your information protected at rest, in motion and at access points. Your documents are available to you 24 X 7, in context and are always up to date. Once you have setup Documents Cloud Service with Siebel, you can simply access your relevant files seamlessly from within your application like so:

What's more, Documents Cloud gives you the ability to share these documents amongst other Oracle Cloud solutions such as Sales Cloud and in the future Service Cloud and Oracle Social Network, etc. so that you have a seamless work experience through the business process and that contextual documents are available for your use anytime from within your application of choice. Version control ensures there are not multiple versions floating around leading to erroneous decision making.

A simple drag and drop interface make document collaboration easy to use and intuitive. You can store attachments for any Siebel entity using Documents Cloud. With the scalable, trusted Oracle Cloud architecture, you significantly reduce your CapEx as well as maintenance and upgrade costs down the line. The service is available as soon as you "switch it on" giving your documents the mobility you need and even offline access.

Implementing the solution into a Siebel CRM deployment is easy with step by step instructions listed in this whitepaper. Leveraging Oracle Documents Cloud with Oracle Siebel means lower TCO, proven integration model, same foundational architecture and one solution partner.

Here's a brief video explaining it all. Take a look and make your Siebel documents mobile with Documents Cloud Service today.

Have some questions? Our colleagues, John Bedford on the Siebel side along with the Documents Cloud product management team, have compiled this FAQ for you. For additional questions and follow up, please do leave us a comment here or contact your Oracle account manager.

Monday Jul 20, 2015

Get to Know the Latest Feature Updates in Documents Cloud Service

While it is seamless for our Oracle Documents Cloud Service users as the updates are automatically pushed out without the users or customer organizations having to do anything at their ends, we thought you may want to learn about what additional features and capabilities we have pushed out with the latest release of Oracle Documents Cloud Service and why Oracle's cloud collaboration solution is fast becoming an industry benchmark. Our product expert and member of the product management team, Ellen Gravina discusses.

by: Ellen Gravina, Principal Product Manager, Oracle Documents Cloud Service

Oracle Documents Cloud Service was upgraded to include the latest features for our web, mobile, and desktop clients. Features include:

Oracle Documents Presenter

Wow your customers and prospects with beautiful presentations that deliver maximum impact and results!
• Present PPTs, review PDF documents, play videos, and use many more presentation formats.
• All your presentations are stored on your tablet–no need to find a WiFi hot spot.
• Author presentations by organizing material in folders on your desktop. Customize the look to your brand by using folder background and icon images.

Multiple Account Support
• Synchronize content from multiple accounts to your desktop.

• Access content from multiple accounts on your mobile device. 

Enhancements to Public Link Policy

• Administrators can set a maximum role allowed for public links.

• Folder owners can disable public links on a per-folder basis.

Customize Oracle Documents with Your Own Branding

• Change the logo in the header.
• Control where users look for help, share feedback, and get information about client downloads.

iOS Touch ID Support
• Make use of your fingerprint to protect access to your content.
• Available in the native mobile app and Oracle Documents Presenter app.

Access Version History from Your Mobile Device
• View old versions of a document.
• Delete old versions.
• Make an old version the current version.

Enterprise Installation Support for Desktop Client
• Roll out the Desktop Sync Client software to multiple client machines with the help of the EXE and MSI installer packages.
• Deploy the MSI installer through Active Directory’s group policy.
• See the Administrator’s Guide for details.

Learn More
Check out the Oracle Documents Cloud Service Getting Started page to learn more. And visit  for additional solution and market information.

Please contact Oracle Support for any support questions.  Feedback is always welcome in our Documents Cloud Service discussion forum.

Tuesday May 12, 2015

Is EFSS an IT or a LoB Concern?

Cloud enterprise file sync and share solutions serve a critical business need. A digital enterprise is an anytime, anyplace workplace requiring not just employees but the authorized ecosystem access to the right information at any time from any where on any device. This enables true collaboration in a 24 X 7 world and empowers the mobile workforce driving user productivity.

As a result, most organizations have moved away from large email file attachments, FTP server management and on-site content sharing tools and have started to instead leverage cloud file sync and share solutions. We use them in our personal lives to share pictures and videos so why not in our workplace? Trouble is enterprise-grade solutions require a bit more due diligence and consideration since one wrong upload or an unauthorized access to a critical file can have catastrophic implications for the company. And, it is not just about security either. When you think about, enterprises do have different needs from file sync and share solutions than you and I do in our personal lives. Enterprises require such solutions in place to drive work collaboration and improve mobile productivity. So, you are not looking at file sync and share solution in isolation, as a one off to send files or videos or images from point A to point B. Rather you are looking to spend a significant portion of your work day working on materials that are shared, collaborate with your colleagues and drive output by completing some tasks. Enterprise file sync and share is, thus, an integral part of not just the way you work but your work itself. So, rather than a one off solution, it needs to be a strategic cloud investment.

But if we are looking for a company to standardize on a corporate grade cloud file sync and share, that makes it an IT solution, right? Well, in my opinion, yes and no. Yes, because IT will need to do its diligence on the solution and make sure the solution meets the corporate IT security and governance requirements. But no, because the solution is made to empower Lines of Businesses, even the IT team really. So, right out of the box, it needs to have the features and functionality for it to be a desirable solution in the first place. If it is not meeting the basic criteria of easy to use, intuitive with complete mobile support and with no maintenance headaches, you have failed the litmus test.

What's your take? Where does the decision for enterprise file sync and share reside? Should an LoB or a set of them with immediate need for a solution initiate the search or should the decision rest with IT? Can both business and IT align to find a long term, strategic solution that is fast becoming an ubiquitous need? We would love to hear from you and as would our executives.

Join our live webcast tomorrow on "Introducing Oracle Documents Cloud Service" scheduled for 10 am PT/1 pm ET and be a part of this important conversation. We think it is a strategic enough conversation to have Oracle CIO, Mark Sunday be involved in addition to our senior product and LoB and customer executives. And to make sure we don't have colored lenses on, we will do a sanity check with IDC's Program Vice President, Content and Digital Media Technologies, Melissa Webster as well. This is your opportunity to ask the questions of these executives and industry experts. And we encourage you to follow the conversation on twitter with #OracleDOCS. Don't forget to register for tomorrow's live webcast. the conversation has only just begun...

Tuesday Sep 02, 2014

John Lewis Partnership Transforms Personnel Services for 85,000 Employees by Using a Self-Service Portal

Oracle Customer: John Lewis Partnership
  • Location: London, United Kingdom
  • Industry: Retail
  • Employees: 85,000
  • Annual Revenue: Over $5 Billion

John Lewis Partnership, one of the United Kingdom’s leading retailers, owns and operates 30 John Lewis department stores, 10 John Lewis at-home stores and 302 Waitrose supermarkets. The organization also runs a substantial online business through and, in addition to business-to-business contracts in the UK and abroad.

John Lewis Partnership is the UK’s largest example of worker co-ownership where all 85,000 employees are partners in the business. Partners are dedicated to delivering excellent customer service and share in the benefits and profits of the business. John Lewis was named “Retailer of the Year 2013” at the Oracle Retail Week Awards 2013.


 A word from John Lewis Partnership

"With Oracle WebCenter Portal, our partners have secure, straightforward, and instant access to a wide range of human resources services from any location. We also laid a strong foundation for future developments and growth within the organization.”

– Stephen Oliphant, Technical Application Architect, Oracle Business Service Center, John Lewis Partnership

  • Centralize personnel services by forming a new shared-service center to streamline services, improve efficiency, and offer all employees self-service functionality from the office, home, or geographically dispersed retail stores
  • Save time and costs by replacing manual, time-intensive human resources processes with an easy-to-use, self-service platform that enables employees to be more self-sufficient in managing their human-resources queries
  • Enable the John Lewis Partnership to better manage growth in the quickly changing, customer-centric retail industry by building a strong and flexible infrastructure to improve management of core back-office processes, including personnel management


  • Centralized and transformed personnel services by implementing user-friendly Oracle WebCenter Portal and offering 85,000 employees self-service access to human resources information, such as payroll, holiday and maternity entitlements, and performance review details
  • Eliminated inefficient manual processes to request holidays, administer leave requests, and check payroll details by encouraging employees to use self-service for 60% of all transactions—reducing the time and costs associated with requesting information by telephone, e-mail, or in person
  • Enabled employees to access the portal, 24/7, while at work in the head office or branch offices, via terminals in all retail stores, or at home using secure identity management, providing the most convenient way to review personnel information, ask questions, and make requests
  • Improved efficiency of leave-request reviews and approvals by providing employees and line managers with all relevant information up-front, such as who else is on holiday at a particular time, by integrating the online portal with Oracle Business Intelligence Enterprise Edition
  • Delivered graphical representation of managers’ hierarchy through the portal to help managers navigate the system in a user-friendly way
  • Built manager pages within Oracle Business Intelligence Enterprise Edition to highlight upcoming activities, helping managers plan their schedules in relation to personnel administration duties
  • Established an Oracle WebCenter platform to deliver the flexibility required for additional functionality; further integrations with multiple applications, including Oracle Learning Management; and to deliver additional services throughout John Lewis Partnership in the future

Why Oracle

“Oracle is our strategic partner of choice, and by working with a single vendor, we benefit from consistency across technology, service, and support,” said Stephen Oliphant, technical application architect, Oracle business service center, John Lewis Partnership.

“The scalability of the Oracle solution is very important. One of the key drivers for this transformation project was to support the rate of change and growth within John Lewis Partnership. By partnering with Oracle, we can deploy the right technology to provide a good service to the business and to scale as our organization grows,” said Oliphant.


Hitachi ConsultingOracle Partner
Hitachi Consulting

John Lewis Partnership chose Oracle Diamond Partner Hitachi Consulting as the  lead systems integrator to provide expertise and resources for its organization-wide HR transformation program. Hitachi led a team of partners and worked with John Lewis Partnership from the requirements-gathering phase, through initial design workshops and conference-room pilot sessions, to the final build and testing. Hitachi deployed a large, onsite team and was responsible for functional, technical, and project management, testing, as well as governance.

As part of this extensive program, Hitachi upgraded John Lewis Partnership’s Oracle E-Business Suite implementation to Release 12 before designing and implementing the Oracle WebCenter solution. It was important that the look and feel of Oracle E-Business Suite was familiar to users, so Hitachi designed the Oracle WebCenter interface to resemble the John Lewis Partnership intranet.

“Hitachi provided excellent resources throughout this project. The team was more than willing to spend time with us transferring knowledge, helping to ensure that we get the best value from our Oracle implementations into the future,” said Stephen Oliphant, technical application architect, Oracle Business Service Center, John Lewis Partnership.


John Lewis Partnership Helps 6,500 Suppliers Cut Trading Costs with Free, Self-Service Portal for Managing Accounts and Tracking Invoices and Payments

More Reference Assets About Retail

More WebCenter

Tuesday Apr 01, 2014

PuppyCoin - New currency

I'm firmly convinced today that as far as content goes - Puppies have become the newest currency. Here at Oracle - we received a notice today about a new feature on our benefits plan that rivals other company benefit plans. We just started this year with an option for TeleMedicine, which is great, but NONE of my friends have this PuppyBenefit where they work. So... maybe you should consider working for Oracle - great products, great people,  awesome benefits and PUPPIES!

Introducing PuppyConnect

American Well is delighted to announce a brand new service:PuppyConnect. Although only in beta, PuppyConnect enables you to visit with a puppy 24/7/365 through secure video chat.

Connecting with a puppy is just as easy as speaking with a doctor or nutritionist on American Well. The only difference is that with PuppyConnect, your visit is with an adorable puppy rather than a clinician. You simply choose the puppy you would like to see, click connect, and the puppy will appear within moments – groomed and ready to go.

For more information on the PuppyConnect feature or to register for our beta experience, please visit

Here is their promotional video on the new service below. Check out the links above - you can even select your puppy! I'm already signed up!

Friday Sep 27, 2013

Oracle OpenWorld 2013 – It’s a Wrap

As we come to the end of Oracle OpenWorld 2013, I thought I’d reflect on some of my favorite aspects of this truly dynamic event: 

Oracle WebCenter Customer Appreciation Reception

This year’s Oracle WebCenter Customer Appreciation Reception was one of our best and definitely a highlight of my trip.  The reception moved to a great new venue in 2013, San Francisco’s Old Mint, a National Historic Landmark where the Oracle WebCenter community had the chance to mingle and make new connections. Many thanks to our partners aurionPro SENA, Bluenog, Fishbowl Solutions, Fujitsu, Keste, Redstone Content Solutions and Tekstream for sponsoring! 

San Francisco's Old Mint Lit Up in Oracle Red

Oracle WebCenter Customer Success Stories

This year’s lineup of customers participating in Oracle WebCenter sessions was truly impressive. Our various WebCenter customer panel and conference sessions gave everyone the chance to hear real world experiences with various WebCenter products whether Content, Portal, or Sites.  Standouts for me (coming from the WebCenter Sites side of the house), were the travel and hospitality brand, Choice Hotels, electrical and network infrastructure solutions provider, Panduit, world renowned football club, Real Madrid, and financial services provider, TIAA-CREF. A special thanks to all our WebCenter customers who put their time and effort into sharing their stories with the broader WebCenter community. 

The Oracle WebCenter Community

And that brings me to my final and favorite aspect of Oracle OpenWorld 2013 – the Oracle WebCenter community itself. Oracle OpenWorld is unmatched in providing you with opportunities to interact and engage with other WebCenter customers and WebCenter experts from among our partner and employee communities. It was great to see everyone and I look forward to seeing you all again next year. 

Wednesday Aug 21, 2013

Digital Signatures and Oracle WebCenter: The Future Is Now

Today's blog post showcases the Digital Signature solution for Oracle WebCenter Content provided by one of our many business partners, ARX. 

Affordably automate your signature dependent processes with the proper standards, controls, and integrity using CoSign® by ARX

As more and more organizations adopt paper-free processes and automate their document-based workflows, the “wet ink” signature requirement stands out as something of an evolutionary laggard. CoSign digital signatures are already in widespread use. They leverage open standards to allow paperless processes that are fast, secure compliant, and reliable.

The CoSign Connector for Oracle WebCenter Content (WCC) allows users to access CoSign features directly within the WCC interface and leverages repository features including workflow, revision control, and content security. Documents can be digitally signed, verified, and reviewed from WCC browser screens. No software installation is needed on the user’s PC. The ability to quickly view digital signature metadata indicating who signed, when they signed, and why not only increases your business process velocity but also its reliability because CoSign-signed documents have effect wherever they travel. The digital signature can be examined for trust and integrity without re-connecting to CoSign or WCC. Compliant digital signature features are accessible from WCC action menus and the connector provides a user friendly signing ceremony page for ad hoc and/or high volume signing.

Additionally, CoSign by ARX can be deployed as a single signing solution for all your Oracle® systems and managed content. By being compatible with your major content authoring applications, such as, PDF, Word, and Excel, the CoSign digital signature travels with the document for the remainder of its lifecycle because the native application can inspect the digital signature for proof of document integrity, signer identity, and signer intent without proprietary verification software. CoSign also meets the needs of organizations in the most tightly regulated industries by providing digital signatures that are legally enforceable and that allow compliance with industry and worldwide regulations including ESIGN, UETA, EU directives and HIPAA, FDA Title 21 CFR Part 11, SOX, & PIPEDA.

To learn more about the CoSign Connector for WebCenter, please view the CoSign Connector for Oracle WCC demo visit, or contact the ARX team directly at to schedule a consultation. 

Wednesday Aug 14, 2013

Oracle Unveils New Release of Oracle WebCenter

There’s exciting news in the world of Oracle WebCenter today with the unveiling of our latest product release. We realize that in today’s economy, organizations are increasingly looking for ways to lower their costs, improve operational efficiencies and increase revenue. To address these challenges, we’ve made updates across our complete portfolio of portal, enterprise content management, Web experience management, and collaboration technologies. By providing enhanced multi-channel user experience capabilities and delivering a comprehensive set of tools that reduces the traditional business line reliance on IT, the new release helps businesses lower their costs, improve operational efficiency, and increase their bottom line revenue.

Webcast: The New Oracle WebCenter - Register Now

The new Oracle WebCenter release introduces a new Java-based cross-platform Enterprise Capture product to expand our imaging and enterprise content management solutions and a new Mobile Option to provide richer, optimized multi-channel user experiences out of the box. The new release also includes updates across the entire Oracle WebCenter portfolio to empower the mobile workforce with new mobile apps, Bring Your Own Device (BYOD) support, and enhanced development tools for rapid deployment of mobile portals and websites. Also included are a range of tools designed to empower business users and remove the traditional line of business dependency on IT to shorten the time to market and reduce costs. Here’s a closer look at some of the enhancements to each product:

Oracle WebCenter Portal

The new release of Oracle WebCenter Portal makes it easier and faster for business users to create intuitive portals with integrated application content by:

  • Streamlining development with an integrated set of tools for web & mobile
  • Providing out of the box templates for common use cases
  • Expediting the portal creation experience with a WYSIWYG editing experience

Oracle WebCenter Content

The new release of Oracle WebCenter Content makes it easier to share information efficiently by:

  • Enabling users to access business documents “on the go” using their device of choice
  • Putting content to work in process-centric business application environments
  • Simplifying the management of the entire content lifecycle in the most scalable and comprehensive enterprise content management system

Oracle WebCenter Sites

In addition, by enhancing Oracle WebCenter Sites, the latest release helps marketers engage, guide, and convert customers online by:

  • Managing mobile sites with ease and marketing to mobile customers more effectively
  • Creating a media rich online customer experience using video and other digital marketing content from within the enterprise or from the cloud
  • Providing more relevant search results to guide and influence customers on their websites

"To make the best possible decisions for your business, it is important that everyone in an organization has access to the right information, in the right context, and within the right business process, no matter where they are," said Balaji Yelamanchili, senior vice president, Oracle Product Development. "The latest release of Oracle WebCenter supports this level of engagement at your desk, or on the road, by delivering enhancements across portal, Web experience management, content, and collaboration technologies. By intuitively connecting people, process and information across any device, the new release of Oracle WebCenter helps organizations improve decision making and enhance engagement with customers, partners and employees across every channel."

Stay tuned to the Oracle WebCenter blog over the next few days as we take a closer look at some of the new features in Oracle WebCenter’s new release and register for our in-depth webcast on the new Oracle WebCenter taking place on September 12.


Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


« October 2015