By Brian Dirking on Feb 10, 2012
Thanks to those of you who attended our webcast yesterday, we had some great questions. We wanted to provide links to a couple of things we discussed, and then jump into the Q&A recap. The webcast will be available on-demand at 10 AM PST on 2/10/2012. Also, you can download the slides here.
First, there are two great customer case studies we mentioned. You can learn more about the American Institute of Architects’ webby-winning website in this blog post. And you can learn more about how the Organization of American States uses WebCenter to drive case management with mobile devices in this blog post.
Here is the Q&A session from yesterday’s webinar.Can you speak to the retention & records mgmt capabilities/benefits of consolidation?
Yes - WebCenter supports full electronic records capabilities. It supports DOD 5015.2 Ch 2 and 4. It was the first product certified on parts 1, 2, and 3. By consolidating to WebCenter, an organization gains a single point of administration for organization, retention policies, and placing holds
You may have seen a recent Information Week article that says workers aren't that keen on their employers' social media attempts. Any reaction?
Good question. Obviously it varies from company to company by policy and implementation, but we are starting to see a tipping point - around 50% of companies surveyed are using it. AIIM put out three great papers on this topic: AIIM Social Media Reports. Another great source of information is John Mancini's preso “Social Business to Innovation”.
What is difference between UCM and WebCenter content? Does WebCenter content is a layer on top of UCM?
WebCenter Content is the rebranded name for UCM (also previously known as Stellent Content Server).
What options do we have if we need to integrate this with PS Financials or JD Edwards so users can access content directly from these applications?
WebCenter is integrated with a number of ERP systems and business applications including E-Business Suite, PeopleSoft, JD Edwards, Siebel, and Oracle Fusion Applications. In addition, the WebCenter Adapter Framework enables you to build a light-weight business app plug-in that surfaces our WebCenter Content Managed Attachments solution.
Is this move off campaign for all ECM systems, for e.g. IBM FileNet?
This 100% trade-in program is only for Documentum, but contact us or your Oracle sales rep to discuss further. email@example.com. You can read more about the program here: Moveoff Documentum Gains Momentum
Does Kapow Katalyst seamlessly work/integrate with other business systems that are not on Oracle platform - let's say they are on SQL server?
Kapow Katalyst is not dependent on an Oracle platform. Kapow Katalyst is a migration software solution that companies use to automate migration and consolidation. We presented a case study in the webinar regarding a customer who estimated that migration would cost them $9M to do it manually, but using Kapow Katalyst, they were able to bring it down to $500k. You can learn more about Kapow Katalyst in this blog post.
Can Oracle WebCenter be used for case management?
Yes, you can see an excellent example in this blog post regarding the Organization of American States and their use of Oracle WebCenter for case management. This implementation also uses mobile devices for viewing and approving content, in this case iPads.
Can WebCenter handle large-scale drawings?
Yes, WebCenter can store any file type. For large scale drawings, we integrate with Oracle AutoVue, which enables large scale document viewing and more, including features like image annotation.
Does Oracle WebCenter provide image capture and can it auto-read paper documents and populate my application?
Yes, Oracle WebCenter offers full image capture, as well as forms recognition to capture content on paper documents and automatically enter that content into your enterprise applications. We have seen more than one customer who has been able to reduce their invoice processing by 90% for example. One of these customers was able to reduce from $23 per invoice to less than $2.30 per invoice. And beyond the costs savings, it gives organizations more insight into their cash flow process, and they can make decisions to speed up payments and take discounts when they have a lot of cash, or to slow payments when cash is tight. For more information on Oracle WebCenter for imaging, check out these blog posts:
Could you speak to the support for wikis?
WebCenter provides full wiki capabilities and stores the results in the enterprise repository so it can be presented in different contexts or delivered as a part of search results
Does it integrate with third-party wikis?
We do not have out of the box integrations with third-party wikis but given we are open and standards based they can be easily integrated
Will you be speaking to integration with BPM?
WebCenter Content comes with a restricted use license of BPM that is integrated out of the box. Whether the restricted use license or a full license of BPM would be required depends on specific use cases
Is a full license required for customizing workflows?
It depends on the specific use cases and where workflows originate from (i.e., inside vs outside WebCenter )Can you share the documentation that explains the ways WebCenter Content can integrate using open standards?
Here is a link to documentation on the ways you can integrate Orace WebCenter Content including a Java API, Web Services, and the JCR Adapter.
Appreciate the high level overview, can you demo content integration between store front and product catalog?
Yes, we can set up an online demo for you, just feel free to reach out to firstname.lastname@example.org
How can we use WebCenter for customer-facing content (static and dynamic, ie. generated by custom applications)?
If you are looking at how to integrated content management into your custom application, one place to start is this blog post. WebCenter can offer static and dynamic websites, and is very open in terms of integration. Let’s set you up with our team so we can discuss your specific requirements.Do we have a choice to store content in a database or filesystem. From which WebCenter patch set is storing content in the database available?
Yes, you can store content in the file system or in the database. WebCenter Content 11g uses Oracle Secure Files to provide enhanced support for database storage including de-duplication and compression.Will WebCenter support our Stellent idoc scripts?
Yes, Oracle WebCenter 11g supports iDoc scripts.Here are some other related posts:
Thanks for all of your excellent questions! Feel free to post more in the comments section of this blog post and we will respond.