Thanks to everyone who joined us earlier this week on our
live webcast “Three
Ways to Power Digital Workplace Collaboration and Mobility”. For those who
missed it or are interested in catching, the webcast replay, the on demand
recording is now available.
You will also find a copy of the presentation for download there.
We also thank you for your questions and interest. Due to
limited time, we were able to drive real time responses to most, but not all,
questions. So, for good measure, I have captured relevant questions and answers
from the live webcast here. Please do keep the communication going. Feel free
to post your comments and questions here, start your free trial at:
cloud.oracle.com/documents and visit us at www.oracle.com/digitalcollaboration
for more information on the solutions and potential next steps for you. We are
committed to making your cloud journey easier and more meaningful.
Can Documents Cloud be used with Salesforce.com?
Yes. Oracle Documents Cloud comes with REST APIs that allow
you to easily integrate with Salesforce.com or any other CRM, ERP, on premises
or SaaS applications and other systems.
Do we need to buy Oracle Mobile Cloud Service to enable
mobile use of Process Cloud? Same question for Documents Cloud?
Both Oracle Documents Cloud and Oracle Process Cloud come
with their native mobile applications that can be easily installed from your
mobile store. The great advantage of these Oracle Platform as a Service (PaaS)
solutions are that they easily plug and play together. So, if for example, you
are looking to build a custom mobile app for sales reps or to serve a
specific function, you can easily build the mobile app with Oracle Mobile Cloud
Service that will drive content with Documents Cloud and processes using Oracle
How do you maintain data segregation for security and
Security is a key tenant for Oracle PaaS solutions. Oracle
Documents Cloud support data and user seggregation. For example, you can have a
public instance and a separate private instance to support your security and
corporate policy compliance. You can even segregate on user types. Plus, you
have granular privileges control for folder sharing, link sharing, link expiry and
such to enforce data and information security.
What is the benefit of using Process Cloud over Oracle BPM?
Oracle Process Cloud offers you a subscription based
business process management service in the Cloud. Designed for business users,
it allows for rapid process design and automation by users off any device without IT reliance. One of
the major benefits to using Oracle Process Cloud is that Oracle handles the
installation and uptime. Other benefits include easy integration with other
Oracle Cloud services (including Oracle Documents Cloud, Oracle Mobile Cloud,
etc.), other Oracle and third party on-premises or Cloud systems.
Are Documents Cloud and Process Cloud integrated together?
Many of our customers, including Mythics, are indeed using
these two solutions together to enhance their process automation and document
collaboration activities. This means that processes can be kicked-off during
content/document collaboration and in turn, you can attach a document to a
process. In addition, both services have great REST APIs which allow users to drive
their own integration with existing solutions and applications.
Is Documents Cloud public or private/on premise?
Oracle Documents Cloud is a service available in Oracle
public cloud. You can see the related services on cloud.oracle.com. Given Oracle’s pedigree in on-premises content
management with Oracle WebCenter Content, we are one of the leading providers
to support hybrid, public and on-premises content management and sharing.
What branch of Oracle does the Documents Cloud Service fall
under- for example, Customer Experience, Business Intelligence, or Enterprise
Oracle Documents Cloud Service is part of Oracle Cloud
Platform for content and process. Oracle has the distinct advantage of leveraging
resources, learnings and R&D from our on-premises Oracle WebCenter and
Oracle BPM solutions as foundational elements to provide you the most
comprehensive, holistic and proven cloud solutions. For more information,
please visit oracle.com/digitalcollaboration.
Mythics – are you doing document sharing as part of the
process with external parties too (legal, for example)?
Currently, our process is internal only. However, we often
communicate with external parties. Increasingly, we are recommending the
Documents Cloud Service to do this. However, this is a shift in thinking. Many
people are used to emailing files via email. It will take a while before this changes.
This is for Mythics – who is doing process modeling in the
company? Are you involving IT or business analysts?
Mythics is an IT solutions company, so our business analyst
functions overlap with IT. To compare with other industries, we are involving
both sides of the company in process modeling.
Does Oracle Documents Cloud Services come with a document
Yes. Oracle Documents Cloud Service does have a document
viewer that allows proper rendering of all document types on any device. In
addition, Oracle Documents Presenter app allows you to present curated content
directly off your tablet. Sales reps find the Presenter app particularly useful
for impactful, visually appealing presentations right off their iPads, et al.
Does the document viewer/Documents Presenter support
annotations capabilities for collaborations among users?
Yes. You can make and view annotations from Oracle Documents
Cloud web application.
Will Sites Cloud be integrated with Documents and Process
Quite like Oracle’s other PaaS services including Oracle
Documents Cloud Service and Oracle Process Cloud Service, Oracle Sites Cloud
will support integration with other Oracle PaaS services. In this webcast, for
example, you saw an example of how community sites can benefit from pulling
content, conversations and processes all in one place, all in context. You will
continue to see more of this from Oracle in the coming weeks and months. Take a
look at Mythics blog post on early impressions of oracle Sites Cloud Service,
coming out of OOW: http://www.mythics.com/about/blog/oracles-sites-cloud-service-upcoming-new-and-exciting
Mythics – how do you see public institutions using Process
and Documents cloud given the compliance requirements?
I recently attended Oracle OpenWorld. I noted several Public
Sector organizations interest and adoption of Platform as a Service cloud
tools. Process Cloud and Documents Cloud are industry agnostic tools and can be
used different business areas. Specific to compliance requirements, not all
public sector institutions have the same compliance requirements - some will
require strict FedRAMP controls, where others have specific data security
requirements. Oracle has done tremendous investments for data security across
all solutions and these Cloud Platform services are no different. I also understand
that Oracle is currently working to make all PaaS tools available in their
government cloud data centers.
Can we try Oracle Documents Cloud Service today?
Yes. You can start your free trial of Oracle Documents Cloud
Service today. Simply go to https://cloud.oracle.com/documents
to register for the free trial.