Friday Feb 10, 2017

Software Magazine on Managing the Web Content

This week Software Magazine published a feature on Web Content Management (WCM) and had industry leaders weigh in on the future of Web Content. Oracle executive, David Le Strat was quoted throughout the feature where he made the case for how the onus is on technology vendors to provide flexible, channel-agnostic content management systems so that organizations can easily scale and are able to create content once and publish anywhere, across any channel. With the proliferation of channels, technologies and different content types, you need to be able to drive a content management strategy that allows you to centrally manage content and deliver it consistently across channels.

Have a read at the feature and let us know which camp you are in and if you agree. We would love to hear from you.



Tuesday Feb 07, 2017

CIO Review: The Future of Content is NOW

By this time, we are all bought into the value that a Cloud infrastructure brings. So, if you are in Information Technology (IT), you are looking to best leverage a single, centralized Cloud platform to meet your needs. As you think through your Cloud investments, consider an iterative approach where you start off looking for the biggest bang for your money and an initiative that earns you instant results (and credibility) with the various lines of businesses.

I recently wrote a feature for the CIO Review publication in which I  explored how a Cloud content hub would create value for both IT and the different lines of businesses. In it, I also shared an example of one of our customers, Omni Financiera to discuss how they are choosing to get immediate value from their Cloud investments. Take a read and see if this could be your next step in the Cloud. As always, I would welcome an open dialog and look forward to hearing from you on your thoughts.

Hope you enjoy the feature.


Thursday Jan 26, 2017

Collaborating WITH (and Not IN) Microsoft Outlook

By: Marc-Andre Houle, Principal Manager, Product Management, Oracle Cloud Services

Microsoft (MS) Outlook continues to be one of the most commonly used email and calendaring tools used by enterprise users. People use MS Outlook every day to send emails, schedule meetings, and share tasks. But even though Outlook is marketed as a collaboration tool, it’s not always the most efficient way to collaborate around content. There are reasons why attaching files sometimes makes sense, but collaborating with attachments often leads to confusion and duplication.There are multiple email threads, version control issues and of course, email quota issues. When considering the best means of collaboration, ask yourself this: are multiple people able to collaborate and work on the same content effectively? On their mobile devices even?

To help enterprise users work more efficiently, the Oracle Documents Cloud Service introduced an add-in for MS Outlook, which exposes the rich collaboration and content features of the Oracle Documents Cloud Service from right within the Outlook client. Our add-in for Outlook makes it easy for people to add links to files, folders, and conversations within Outlook. So whether you’re composing an email, creating an event, or  a task, you will see an Oracle Documents Cloud Service ribbon item in the compose window menu that exposes our functionality. If you click the “Add Link” button, you’re offered three choices: "Document", "Folder", or "Conversation".

If you want to send a link to a document, you can configure what type of link to send. For example, you can send a Members Link to people who are already a member of that folder. That link requires people to login and already be a member of the folder. Or you can send a "Public Link" to people who don’t already have access to the folder. Clicking on "Link Options" lets you set options and security on the link that gets sent out. A link will automatically get created for you, but you can choose to use a pre-existing link, if one already exists.

As part of the settings, you can set what permissions are set for each link. Can the people receiving the link download the file or only be allowed to view it? Or do you want to let them contribute and make changes to the file? That can all be set here.

For security reasons, you can also limit who can access the link. The first option is for sharing links with people outside your organization, while the second option limits it to named users within your organization. You can also set an expiry date for the link and set a password.

The link then gets added to the body of the email. The first part of the link is the title of the document and links to the “View” of the document in Oracle Documents Cloud Service. We also add an easy link to the “Download the document” feature. This is a normal text link within MS Outlook that you can change, if you need to.

There are times, however, when it’s not just a single document you want to share, but rather an entire folder. The "Folder" picker is similar to the "File" picker, and offers all the same link options and security settings.

Finally, you can also add a link to a conversation. Unlike files and folders though, we don’t allow conversations to be sent out externally or to people who are not members of the conversation. The options are therefore simpler, but no less powerful. You can send a link to a conversation and draw people back to the collaboration that’s happening in Oracle Documents in the context of your project or content.

Oracle Documents Cloud Service' add-in for MS Outlook is installed automatically with Oracle Documents' Desktop Client, and supports the most common versions of MS Office, including Office 2007, 2010, 2013, and 2016.

If you want to find out more about the Oracle Documents Cloud Service and its Desktop Sync features, come check us out at https://cloud.oracle.com/documents.

Don’t have Oracle Documents Cloud Service yet? Then, I highly recommend getting started with a free trial version available at cloud.oracle.com/documents to see how you can now drive content and social collaboration anytime, anywhere and on any device.

Thursday Nov 17, 2016

Enabling the Mobile Workforce with Cloud Content and Experience - Part 3

Author: Mark Paterson, Director, Oracle Documents Cloud Service Product Management

Continuing my series on quick tips on how to use key features of our apps to drive effective mobile collaboration (part 1 and part 2 of the series noted), I’d like to quickly cover how easy it is to review videos and audio flies. For a quick refresher, Oracle Documents Cloud Service is an enterprise-grade content and social collaboration cloud solution that allows you to work and drive decisions with your content and your ecosystem anytime, anywhere and on any device.

Need to review or approve a new video on the move? Oracle Documents Cloud Service provides full support for videos right within our mobile app.

  1. Install the Oracle Documents apps on your iPhone, iPad, or Android device, log on to Oracle Documents Cloud Service, and you’re ready to go. Use it anywhere. It’s designed to be familiar, swiping to navigate and tapping to open folders and files. The app guides you through what to do.

  2. Watching a video stored in Oracle Documents is easy. Launch Oracle Documents, browse to the folder where your video is stored and tap on it, and then tap on Play. That’s it, your video will start playing immediately, no need to wait for it to fully download, everything is streamed.

If you need to play an audio file you can follow the same steps, no 3rd party player required.

Check out our latest "how-to" video to see it in action.

You can always find the Oracle Documents mobile apps in the App stores.

Short and sweet this time round, next time we’ll explore changes we’ve made that make it super simple to upload all the great assets you create on your mobile device into Oracle Documents Cloud. In the meantime, if you haven't already, simply get started on your free Oracle Documents Cloud Service trial today at https://cloud.oracle.com/documents.



Monday Oct 24, 2016

Enabling the Mobile Workforce with Cloud Content and Experience - Part 2

Author: Mark Paterson, Director, Oracle Documents Cloud Service Product Management

Hope you are finding this series on quick tips on how to use key features of Oracle Documents Cloud Service mobile app to drive effective mobile collaboration helpful. In my first post, we covered steps to do mobile editing on files. In this post, we are covering the latest updates in Oracle Documents Cloud Service (Oracle Documents) that make it super simple to upload all the great assets you create or have on your mobile devices directly into Oracle Documents.

Need a way to get files, photos, or videos stored within Oracle Documents while on the move? Oracle Documents Cloud Service’s mobile app has been enhanced to further simplify file uploads.

  1. If you haven’t already, start off by installing Oracle Documents mobile app on your iPhone, iPad, or Android device. Log on to Oracle Documents Cloud Service and you’re ready to go - use it anywhere, anytime and from any of your mobile devices. It’s designed to be intuitive, familiar to your mobile habits - swipe to navigate and tap to open folders and files. The app guides you through what to do.

  2. Mobile devices make it super easy to take pictures and record videos so it makes sense to upload them to Oracle Documents directly from your mobile device as well. You can open an app like the Photos app and initiate the upload right from there.

  3. For example, you can share an entire moment with Oracle Documents. Find the moment you need to upload and simply tap on “Share”, and then select “Share this moment”. You can then select “Oracle Documents” from the list of apps. You can pick the account and folder where you wish to store the photos, even update filenames or provide file descriptions, then tap “Upload” and they all get uploaded in one go.


  4. You can initiate a similar flow from within Oracle Documents. Find the folder where you want to store your assets and tap on “+” and choose Upload “Media” or “Files”. From here, you can gather a set of files to upload:
    i.
    Tap on the camera icon to take a picture or to select photos to upload
    ii.
    Tap on the microphone icon to record a voice note
    iii.
    Tap on the file upload icon to select files from other 3rd party applications

  5. Once you have your list of files you can update file names or provide file descriptions as needed and when you are ready tap on “Add” and they all get uploaded into your folder.

  6. If you are an Android user, the same Upload flows are available. You can, for example, initiate photo uploads right from within Google Photos

Check out our latest "How To" video to see it in action:

You can always find the Oracle Documents mobile apps in the App stores.


Now that you know how easy is to store them in Oracle Documents, keep on taking those photos and recording those videos, In my next post I am going move away from more traditional content subjects and talks about sites and a new feature we’ve added to make easier for you as a mobile user to access your sites right from our apps.

Don’t have Oracle Documents Cloud Service yet? You can start a free trial immediately. Visit cloud.oracle.com/documents to get started on your free trial today.

Wednesday Oct 05, 2016

Enabling the Mobile Workforce with Content and Experience - Part 1

Author: Mark Paterson, Director, Oracle Documents Cloud Service Product Management

I think we can all agree that mobile is transforming every facet of modern society. Along with this powerful trend, Cloud is transforming every facet of the IT infrastructure. Companies are finding that with the changing digital landscape, our expectations have changed, not just as a consumer but as an employee too. The pervasiveness of digital technology and the convenience of it has permeated into our work world, making business users more technology savvy, expecting digital convenience in the workplace as well. As such, more and more users are relying on their mobile smartphones and tablets to continue working outside of the office.

So, in a world where work is no longer dictated by location and spans not just geography but our ecosystem – employees, partners, suppliers and customers, as well as channels – web, mobile, social, how can you empower your users to drive effective mobile collaboration?

With our brand new Oracle Documents Cloud Service mobile apps for iOS and Android mobile devices, you can perform pretty much all of the rich content collaboration functions you’d expect and more, right from the mobile apps.

If you are an existing Oracle Documents Cloud Service user, you will find that all our client applications have had a user interface upgrade, where ease of navigation and contextual actions have been given highest priority. New users would find navigation and the intuitive interface refreshing.

The new release is also fully integrated with the Oracle Social Network so we now have conversations and people as first class citizens in the app meaning:

Users can create standalone conversations without associating it with files or folders

Users can browse people’s profiles, follow them and send each other direct messages

Members can flag people on conversations, threads and action items, and turn on notifications

Comprehensive search across people, documents and conversations

So, the new mobile apps allow you to fully interact with your content and ecosystem - driving a full-fledged communication platform.

I will be doing a complete blog series so that, together, we can look at some of the key mobile collaboration and engagement features in detail. I will be sharing some quick tips on how to use key features of our apps that help drive effective mobile work. The objective of this series is to allow you to take full advantage of the advanced mobile features of Oracle Documents Cloud Series. In fact, if there are specific features or action where you'd like me to focus, please let me know via comments and I will be sure to add that to the series.Where possible, we have provided brief "How to" videos to offer visual guidance.

The first key feature when you are dealing with content is being able to actually edit content anywhere at any time and on any device. And that is what I will focus the rest of today's post on.

If you are working on your mobile device, editing content is easy since Oracle Documents Cloud Service provides full support for Microsoft Office 365 for mobile. As a result, it is just as easy to edit files from your mobile device as it is from your desktop:

  1. Install both the Microsoft Office 365 apps and Oracle Documents apps on your iPhone, iPad, or Android device, then log on to Office 365 and Oracle Documents Cloud Service, and you’re ready to go. Use it anywhere. The key design feature we focused on here is - familiarity. You will find accessing content on Documents Cloud fairly intuitive and familiar to your mobile habits - swiping to navigate and tapping to open folders and files. The app guides you through what to do.

  2. Editing a file stored in Oracle Documents is easy. Launch a Microsoft Office 365 app such as Word, tap on ‘Open’ and from there you can access multiple locations by tapping on ‘… More’, and then ‘Locations’ and Oracle Document is listed as an available location (if this is the first time, you may need to tap on ‘More’ to enable Oracle Documents as a supported location to store files, from this same screen you can drag Oracle Documents to the top of the list so it appears as the first location).

  3. After tapping on Oracle Documents, you can pick the Oracle Documents account you wish to access and browse through all your folders find the file you wish to edit.


  4. Your file will open in Word and you can begin editing. By default, the Mobile Office 365 apps uses "Auto Save" so all your changes will be saved back to Oracle Documents automatically.

  5. You can also start working on brand new documents in any of the Mobile Office 365 apps and use the "Save As" feature. The same locations accessible through "… More" when you did the Open can also be accessed when you are doing a Save so it is easy to pick a folder in Oracle Documents to store your new creation.

  6. If you are an Android user, both Mobile Office 365 on Android and Oracle Documents Cloud Service support the Android Storage Access Framework which allows for the same type of editing flows.

Check out our latest video for step-by-step visual directions on the steps listed above:

You can always find the Oracle Documents Cloud Service mobile apps in the App stores. For those who don't have Oracle Documents Cloud Service as yet, a free trial is available from cloud.oracle.com/documents  to get you started.

Hope you found this useful, next time I will cover how easy it is to review videos and audio files.

Monday Oct 03, 2016

When Social Meets Content to Drive Meaningful Collaboration

Author: Marc-Andre Houle, Principal Product Director, Content and Experience Product Management, Oracle

You’ll often hear people say that effective collaboration starts with effective communication. Unfortunately, the most common way for enterprise people to communicate is through traditional email, which is far from effective. Email works well for simple communication, but not for lengthy discussions, and certainly not for group collaboration. That’s not to say email is bad or that it’s going away, but it does mean that enterprise workers are looking for a more effective way to collaborate without relying solely on email.

So, within Oracle Documents Cloud Service, we introduced our solution to the collaboration problem. By providing social collaboration features built directly into our powerful content platform, we’re providing the tools for people to collaborate and communicate more effectively without ever leaving the context of their collaboration, both within our application and in the sites and experiences that people build using our tools.

The first time you view a document in our application, whether in our Web client or in our mobile applications, you’ll notice the presence of a conversation icon. That lets you start a new conversation in the context of that document. Everyone who can collaborate on that document can also collaborate in the conversation. You can add annotations, post messages, reply to messages, and like people’s posts. When you want to draw someone’s attention to a specific post, you can flag that person on a message and a notification will get sent to them either by email, mobile notification, or as a desktop pop-up alert.


As people start to collaborate with you in conversations, you’ll want to see where those posts are being made and where people are collaborating with you. From the left-hand navigation pane, you can click on the “Conversations” tab to show you your list of conversations. That will include conversations related to files and folders, as well as stand-alone conversations and one-on-one conversations you may have with another person. There is an icon on each conversation to show the number of unread messages in that conversation, so you can see where you might need to catch up. And it’s possible to expand each row (or all rows, if you want) to show the most recent post that was made to a conversation. Because the list is sorted by recent activity, you can see new posts as they are posted, in real-time.

One common problem that people face is not knowing when there is an important update on one of their conversations when they’re not active in the user interface. You can configure to receive email notifications but, as I mentioned earlier, email isn’t always the best way to collaborate. However, people who have Oracle Documents Cloud Desktop Sync Client installed will receive pop-up alerts on their desktop for important activity taking place in their folders and files in Documents Cloud Service. Each person can configure what types of activity will trigger pop-up alerts. For example, you can get pop-up alerts for all the posts to all your favorite conversations or only get notifications for urgent flags that require a reply.

With our mobile-first strategy, our social features are completely integrated with our content features on all the platforms we support. That means you can collaborate anywhere and anytime, even when you’re not in the office or not sitting at your desktop. Oracle Documents Cloud Service apps are available off of the Apple App Store and Google Play today.

Of course, what we’re offering is more than just a set of social features; our social capabilities are part of a broader social platform that people can use to build their own custom sites and experiences. Our social features and UI are fully embeddable in sites and applications that people build themselves and the full set of social capabilities are also exposed in our REST APIs. 

Don’t have Oracle Documents Cloud Service yet? Then, I highly recommend getting started with a free trial version available at cloud.oracle.com/documents to see how you can now drive content and social collaboration anytime, anywhere and on any device.

Thursday Sep 15, 2016

Looking inside #OOW16 session: Empower the Mobile Workforce using Oracle Content and Experience Cloud (CON7271)

Mobile is transforming every facet of modern society. As a result, companies are finding that with the changing digital landscape, user’s expectations have changed, not just as a consumers but as employees too. The pervasiveness of digital technology and the convenience of it has permeated into our work world making line of business users more technology savvy, expecting digital convenience in the workplace as well.

Along with this powerful trend Cloud is transforming every facet of the IT infrastructure so in a world where work is no longer dictated by location and spans not just geography but our ecosystem – employees, partners, suppliers and customers, as well as channels – web, mobile, social, how can you empower your users to drive effective mobile collaboration?

At Oracle OpenWorld this year, Oracle executive and the product management lead for Oracle solutions for Digital Experience, David le Strat, would be discussing mobile collaboration in his overarching product strategy session on Monday, September 19 at 11 a.m. in Moscone W 2014. Learn more about his session here.

From there, in this session, we will get into the detail roadmap and strategy on how we are focusing on empowering our millennial, mobile workforce with our content management and experience management solutions.

So, if you are heading to Oracle OpenWorld next week, don’t miss:

Empower the Mobile Workforce using Oracle Content and Experience Cloud [CON7271]

Wednesday, September 21, 3 pm
Moscone West—2018

We’ll discuss how the Oracle Content and Experience Cloud can help companies empower their mobile workforce.

Learn how Oracle Documents Cloud Service and Oracle Sites Cloud Service are providing you with a single platform to drive mobile content collaboration. We’ll be covering how our mobile features allow workers to carry out effective mobile collaboration and design mobile optimized experiences. The session will also cover our longer term roadmap and vison where our focus is on being a best-in-class Mobile App for all things related to Content Collaboration – ease of access, edit & review workflow and messaging.

You will also hear from one of our partners, Jason Stortz, Principal Consultant, from Redstone Content Solution who have been busy further extending the mobile collaborative capabilities of the Oracle Content and Experience Cloud. They will show you how to secure signatures on a contract right from your mobile device and discuss how they can help you build mobile optimized experiences using the Oracle Content and Experience Cloud.

And catch the live demos of the solution and engage with us on solution, roadmap, use cases discussions - this is your opportunity to connect with us and get your questions answered live.

Add to your My Schedule today:

Empower the Mobile Workforce using Oracle Content and Experience Cloud [CON7271]

Wednesday, September 21, 3 pm
Moscone West—2018

For a complete listing of all things Digital Experience don’t miss our recently launched website, https://sites.oracle.com/oowdx/, Btw, the site is built on Oracle Sites Cloud Service with Oracle Documents Cloud Service as its underlying content repository! Works great on mobile devices as well!

And join the conversation on twitter using #OOW16 and #OracleDX. Tweet along and you will see your tweets show up on the site too!

See you at OOW16 then!

Tuesday Sep 13, 2016

#OOW16 - Why You Should Attend: Content Management in the Cloud: Strategy & Roadmap (CON7527)?

In a world where work is no longer dictated by location and spans not just geography but our ecosystem – employees, partners, suppliers and customers, as well as channels – web, mobile, social, how do you drive effective work collaboration and rapid decision making? How do you optimize the complete content management lifecycle – from collaboration around content creation especially on mobile, content upkeep to omni-channel content delivery and drive analytics around content usage and interaction?

If you are heading to Oracle OpenWorld in another 2 weeks, don’t miss the executive DX session that discusses Oracle's Content and Experience Management strategy and vision, as well as:

Content Management in the Cloud: Strategy and Roadmap [CON7257]
Monday, September 19, 12:30 pm
Moscone West—2014

You will hear about Oracle’s strategy, roadmap and vision on how to drive an integrated content management experience in the Cloud. In an always-on world, learn how you can stay connected and collaborate real time, even on mobile devices. Find out how mobile collaboration should go beyond file sync and share and drive social-based engagement. You will hear about a content strategy that doesn’t create content silos but bridges the gap between your existing content management system and your ecosystem.

Previous generations of content management were tightly coupled to a specific channel. For instance, Web Content Management Systems were meant only to support the Web. Learn how Oracle’s flagship cloud solution for content and social collaboration, Oracle Documents Cloud Service is providing you a single platform to drive content across the different channels and in context of your applications. Hear first-hand about the product innovations being delivered to simplify work and decision making processes, drive social and mobile engagement, and deliver application extensions. Organizations using Oracle Marketing Cloud, Oracle Service Cloud, Oracle Sales Cloud or those using on-premises applications like Oracle JD Edwards and Siebel would benefit from learning about the integration use case between the applications and Oracle Documents Cloud Service.

And, don’t miss the live mobile demos of the solution that showcase real-life use cases to leverage in your organization. Product experts will be at hand to answer your questions and discuss best practices.

And most importantly, join this session to hear from one of your peers, Edi Nilson Piovezani, Director Infrastructure, from Omni Financiera in Brazil who would be sharing his content management journey to the Cloud. Omni uses Oracle Documents Cloud Services to store customer documents used in the credit request process, managed by WebCenter Content. A customized portal allows the 10,000 credit agents easily submit the documents for credit analysis. Existing WebCenter and on-premise content management system stakeholders may particularly find this use case insightful.

Add to your My Schedule today:

Content Management in the Cloud: Strategy and Roadmap [CON7257]

Monday, September 19, 12:30 pm
Moscone West—2014

For a complete listing of all things Digital Experience don’t miss our recently launched website, Content and Experience at Oracle Open World 2016.

Psst: Attend this and the key DX, Mobile sessions and it may be a "rewarding" experience. Check out the details under the "mobile contest" section on our site: https://sites.oracle.com/oowdx

Btw, the site is built on Oracle Sites Cloud Service with Oracle Documents Cloud Service as its underlying content repository!

And join the conversation on twitter using #OOW16 and #OracleDX. You may find your tweet show up on the site too…

See you at OOW16 then!

Monday Feb 29, 2016

Public Cloud – Plain Vanilla or Business Logic Tailored to You

Brent Seaman, Vice President, Cloud Solutions, Mythics, Inc.

When you think Public Cloud, do you think “vanilla”? Many people do.

Many SaaS applications are built to run essentially out-of-the-box and to be configurable without much room for customization. While that works for many organizations, some business problems benefit from a tailored application that maps to unique business processes. In those instances, when a custom process needs modeled or when process automation enhances efficiency, I’ve found that Business Process Management (BPM) tools are the place to turn.

In the fall of 2015, Mythics bought Oracle Process Cloud Service (OraclePCS or PCS) to aid in automating certain business processes in our operations. In the professional services industry, proposals, agreements, and contracts are more routine than getting an oil change or eating dinner. Mythics has processes common to other organizations. The ones of interest were not part of a particular CRM or ERP tool, but do interface with those systems. We chose automating the Statement of Work approval process as our first endeavor with OraclePCS.

Compared to BPM software installed on-premise, Oracle Process Cloud Service eliminates the IT burden for BPM infrastructure. It puts the problem and solution in the hands of the line of business (LoB) where the process expertise exists. OraclePCS also allows progression of processes from a Development or Test environment to UAT and Production either to the Cloud or to on-premises BPM infrastructure. Even though Mythics has expertise to efficiently stand up an on-premise BPM infrastructure, OraclePCS allowed us to eliminate those activities and better manage one of our most precious commodities – time.

With a growing business that is intent on remaining agile in operations, quick and effective innovation is important for Mythics. Process modeling and implementation accelerators came in handy for us on the very first use of Oracle PCS. We modeled the process in Business Process Composer and were able to test the process flow using the Play function - which most closely resembles the debug function of some Integrated Development Environments – allowing us to step through the process in a play-by-play fashion. Once all routes prove out with the Play feature, the process can be promoted to a Test environment or to Production.

A key approach we took with the toolset is to combine Oracle Process Cloud Service with Oracle Documents Cloud Service (OracleDOCS or DOCS). We use DOCS in conjunction with PCS to manage the documents associated with the process. Documents can be used to kick-off a process, for in-work editing, and to release an approved state. Processes use documents – they naturally fit together.

The desktop sync client in DOCS allows us to drop a SOW or other supporting documents into the opportunity folder to feed the approval request process with reference items. This folder example happens to be from Windows. The same function exists for Mac OSX.

Below, is an example of the corresponding folder from a web browser. The desktop sync function allows users to work offline when not connected to the network, and it automatically syncs to the Document Cloud Service when reconnected to the network. We have used several different browsers without issue, including IE, Safari, Chrome, and Firefox.

In addition to browser access, we recently started using mobile apps as part of the approval process for PCS and DOCS. By clicking on our opportunity folder link in the PCS form, the appropriate DOCS folder automatically opens in the Oracle Documents mobile app (available on both Android and iOS). We have approvers using this functionality to review and approve from their mobile devices.

DOCS is a common repository for use across many Cloud services and can be leveraged for a variety of uses. We plan to leverage our investment of this Cloud tool with other projects, which include pulling in share drive content and integrating to our CRM tool for a standard of record.

Similarly, we plan to leverage the Process Cloud Service technology across other processes. Our approach was to start with one business process, support the organizational change to process automation, then to expand to other processes. Some organizations may take a different approach, but this one made natural sense to us. We are currently mapping a process for environment (VM) provisioning process for our Technology Innovation Center. Future implementations will include processes for procurement approval, new employee on-boarding, event planning, and solution development.

I joined a webcast in November with David Le Strat from Oracle Product Management to share our experience. My recorded portion is in the second half of this webcast. A collection of the Q&A from that session can be found here. A brief video summarizing the benefits from our solution strategy can be found here.

In Summary

For anyone looking at stepping into the Cloud, process mapping and automation is a safe way to start. You can define your process as big or small as you like. You can update the process over time. You can determine how many people to involve in the process from the start. Starting at the right size project for you will help with adoption of the application.

Business Process Management is certainly a way to achieve quick time to benefits. Automating processes in this way provides ancillary benefits like traceability, reporting, cycle time reduction, and process improvement.

When considering a process automation project with BPM tools, consider a manageable scope and grow from there and make sure to include a good communication plan from the start. Stakeholders will want to know what is planned and how things turned out. In addition, the broader organization will want to be well informed along the way.

If any part of this blog article was interesting to you, you may also like other Cloud Computing articles by Mythics. One good summary of the Oracle Cloud Platform Services by Shawn Ruff is in this collection.

Consider connecting with us at Oracle CloudWorld in DC on March 24. Oracle is planning several different areas of interest from HR, Marketing, and Customer Services cloud applications to Back Office and industry focused sessions.


Friday Nov 13, 2015

Questions Asked, Answered from Webcast: 3 Ways to Power Collaboration and Mobility

Thanks to everyone who joined us earlier this week on our live webcast “Three Ways to Power Digital Workplace Collaboration and Mobility”. For those who missed it or are interested in catching, the webcast replay, the on demand recording is now available. You will also find a copy of the presentation for download there.

We also thank you for your questions and interest. Due to limited time, we were able to drive real time responses to most, but not all, questions. So, for good measure, I have captured relevant questions and answers from the live webcast here. Please do keep the communication going. Feel free to post your comments and questions here, start your free trial at: cloud.oracle.com/documents and visit us at www.oracle.com/digitalcollaboration for more information on the solutions and potential next steps for you. We are committed to making your cloud journey easier and more meaningful.

Can Documents Cloud be used with Salesforce.com?

Yes. Oracle Documents Cloud comes with REST APIs that allow you to easily integrate with Salesforce.com or any other CRM, ERP, on premises or SaaS applications and other systems.

Do we need to buy Oracle Mobile Cloud Service to enable mobile use of Process Cloud? Same question for Documents Cloud?

Both Oracle Documents Cloud and Oracle Process Cloud come with their native mobile applications that can be easily installed from your mobile store. The great advantage of these Oracle Platform as a Service (PaaS) solutions are that they easily plug and play together. So, if for example, you are looking to build a custom mobile app for sales reps or to serve a specific function, you can easily build the mobile app with Oracle Mobile Cloud Service that will drive content with Documents Cloud and processes using Oracle Process Cloud.

How do you maintain data segregation for security and compliance?

Security is a key tenant for Oracle PaaS solutions. Oracle Documents Cloud support data and user seggregation. For example, you can have a public instance and a separate private instance to support your security and corporate policy compliance. You can even segregate on user types. Plus, you have granular privileges control for folder sharing, link sharing, link expiry and such to enforce data and information security.

What is the benefit of using Process Cloud over Oracle BPM?

Oracle Process Cloud offers you a subscription based business process management service in the Cloud. Designed for business users, it allows for rapid process design and automation by users off any device without IT reliance. One of the major benefits to using Oracle Process Cloud is that Oracle handles the installation and uptime. Other benefits include easy integration with other Oracle Cloud services (including Oracle Documents Cloud, Oracle Mobile Cloud, etc.), other Oracle and third party on-premises or Cloud systems.

Are Documents Cloud and Process Cloud integrated together?

Many of our customers, including Mythics, are indeed using these two solutions together to enhance their process automation and document collaboration activities. This means that processes can be kicked-off during content/document collaboration and in turn, you can attach a document to a process. In addition, both services have great REST APIs which allow users to drive their own integration with existing solutions and applications.

Is Documents Cloud public or private/on premise?

Oracle Documents Cloud is a service available in Oracle public cloud. You can see the related services on cloud.oracle.com. Given Oracle’s pedigree in on-premises content management with Oracle WebCenter Content, we are one of the leading providers to support hybrid, public and on-premises content management and sharing.

What branch of Oracle does the Documents Cloud Service fall under- for example, Customer Experience, Business Intelligence, or Enterprise Resource Planning?

Oracle Documents Cloud Service is part of Oracle Cloud Platform for content and process. Oracle has the distinct advantage of leveraging resources, learnings and R&D from our on-premises Oracle WebCenter and Oracle BPM solutions as foundational elements to provide you the most comprehensive, holistic and proven cloud solutions. For more information, please visit oracle.com/digitalcollaboration.

Mythics – are you doing document sharing as part of the process with external parties too (legal, for example)?

Currently, our process is internal only. However, we often communicate with external parties. Increasingly, we are recommending the Documents Cloud Service to do this. However, this is a shift in thinking. Many people are used to emailing files via email. It will take a while before this changes.

This is for Mythics – who is doing process modeling in the company? Are you involving IT or business analysts?

Mythics is an IT solutions company, so our business analyst functions overlap with IT. To compare with other industries, we are involving both sides of the company in process modeling.

Does Oracle Documents Cloud Services come with a document viewer?

Yes. Oracle Documents Cloud Service does have a document viewer that allows proper rendering of all document types on any device. In addition, Oracle Documents Presenter app allows you to present curated content directly off your tablet. Sales reps find the Presenter app particularly useful for impactful, visually appealing presentations right off their iPads, et al.

Does the document viewer/Documents Presenter support annotations capabilities for collaborations among users?

Yes. You can make and view annotations from Oracle Documents Cloud web application.

Will Sites Cloud be integrated with Documents and Process Cloud Services?

Quite like Oracle’s other PaaS services including Oracle Documents Cloud Service and Oracle Process Cloud Service, Oracle Sites Cloud will support integration with other Oracle PaaS services. In this webcast, for example, you saw an example of how community sites can benefit from pulling content, conversations and processes all in one place, all in context. You will continue to see more of this from Oracle in the coming weeks and months. Take a look at Mythics blog post on early impressions of oracle Sites Cloud Service, coming out of OOW: http://www.mythics.com/about/blog/oracles-sites-cloud-service-upcoming-new-and-exciting

Mythics – how do you see public institutions using Process and Documents cloud given the compliance requirements?

I recently attended Oracle OpenWorld. I noted several Public Sector organizations interest and adoption of Platform as a Service cloud tools. Process Cloud and Documents Cloud are industry agnostic tools and can be used different business areas. Specific to compliance requirements, not all public sector institutions have the same compliance requirements - some will require strict FedRAMP controls, where others have specific data security requirements. Oracle has done tremendous investments for data security across all solutions and these Cloud Platform services are no different. I also understand that Oracle is currently working to make all PaaS tools available in their government cloud data centers.

Can we try Oracle Documents Cloud Service today?

Yes. You can start your free trial of Oracle Documents Cloud Service today. Simply go to https://cloud.oracle.com/documents to register for the free trial.


Monday Nov 09, 2015

Don't Miss Tomorrow's Webcast on Cloud Services featuring Customer Mythics

Don't miss this great opportunity to not only hear from Oracle executive, David Le Strat on Oracle Cloud Services strategy for self-service, collaboration and engagement but also directly from our customer, Mythics on how leveraging Oracle Process Cloud and Oracle Documents Cloud together is a much stronger value proposition to drive business agility and process innovation.

Register today for the webcast and you will also get an opportunity to ask questions live to our executives and experts at hand.

Live Webcast: 3 Ways to Power Digital Workplace Collaboration and Mobility
Tuesday, November 10, 2015
10 am PT/ 1 pm ET

Note that the same link will host the on demand replay of the webcast within a day or two.

WEBCAST: Three Ways to Power Digital Workplace Collaboration and Mobility

Oracle Corporation
WEBCAST: Three Ways to Power Digital Workplace Collaboration and Mobility
Cloud Engagement beyond Simple File Sharing

A recent study showed that over a year, organizations with enterprise social collaboration saw a 96% improvement in customer response times. 96%! And with the mobile workforce reaching 1.3 billion this year, it is no wonder that organizations are looking differently at user engagement today.

Join this webcast to find out how Oracle is addressing the critical need for social- and mobile-enabled cloud engagement, and hear directly from Mythics on how the company is leveraging Oracle Cloud Services to drive workplace collaboration, streamline contracts management and accelerate business value. Learn how your organization can drive speed to market and improve mobility and productivity for Marketing, Sales, HR, Operations and Customer Experience.

You will learn about:
  • Oracle's strategy, vision and comprehensive solution to address the market need
  • Mythics' business automation and collaboration use cases and cloud strategy
  • A roadmap to driving business innovation, mobility and productivity with cloud engagement

Register Now for this webcast.


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Register Now
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Live Webcast

Calendar November 10, 2015
10:00 AM PT
/ 1:00 PM ET
#OracleDOCS
#OraclePCS
#OracleSCS
SPEAKERS:

Brent Seaman
Brent Seaman,
Vice President Cloud Solutions
Mythics, Inc.

David Le Strat
David Le Strat,
Senior Director Product Management,
WebCenter and Business Process Management
Oracle
Integrated Cloud Applications and Platform Services
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Wednesday Oct 21, 2015

Activity Guide for OOW15 - Keep it Handy!

Heading to OOW15? Hope you have started to fill in My Schedule. We would also recommend downloading the mobile app for OOW15 available. Attendees with Apple iOS or Android devices can access Oracle conference information via the Oracle OpenWorld mobile app (available mid-October). Download the app from the Apple iTunes store or Google Play, and get news and updates, access your schedule and the Oracle OpenWorld Content Catalog, explore interactive maps, find exhibitors and sponsors, and discover social channels.

Second recommendation, bookmark the following Focus On Documents but also add the sessions you are interested in directly in your My Schedule. This allows you to pre-register for those sessions, comes in handy especially if those are filled to capacity.

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

And, find us Monday morning at David Le Strat's executive session to get a printed activity guide for all things Oracle WebCenter, Oracle BPM and Cloud Services, well only if you are into that sort of a thing... Regardless, you should check out our executive session:

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Happy navigating #OOW15. We look forward to a very successful event with you.


Monday Oct 19, 2015

Plan Your Monday at Oracle OpenWorld - Must-Attend Sessions

Yes, it is true! The Oracle OpenWorld 2015 keynotes lineup has been announced. Be sure to check it out and add it to your My Schedule that is live now.

And as you plan your days ahead, here are the must-attend sessions, in addition to the keynotes, for you to add to your My Schedule for:

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 a.m. | Moscone West—2024

Kick-off Monday by getting a complete overview of Oracle strategy and vision for digital experience and digital collaboration spanning our complete portfolio of Oracle WebCenter, Oracle Business Process Management (BPM) and Oracle Cloud Collaboration Services. This would be a perfect session to give you context and primer for the following sessions in this area, so don’t miss it!

Oracle Documents Cloud Service—Vision, Strategy, and Roadmap [CON9183]
12:15 pm | Moscone West—2024

Get a 360-degree perspective on what makes Oracle Documents Cloud Service (OracleDOCS) much more than just a simple enterprise file sync and share (EFSS) solution. Understand the product strategy, get a sneak peak of the solution and hear first-hand from customers to see how OracleDOCS has become a quintessential solution for today’s digital enterprises.

Oracle Process Cloud Service and the Oracle BPM Suite—Vision, Strategy, and Roadmap [CON9181]
1:30 pm | Moscone West—2024

Want to learn how your business can rapidly automate processes in a fully managed cloud environment that saves you time and money? Then you can’t afford to miss this strategy session where our product experts would outline the vision and product roadmaps for both Oracle Process Cloud Service and Oracle Business Process Management Suite. Walk away with knowledge on successful implementation best practices.

Oracle WebCenter Sites Strategy and Vision [CON9191]
2:45 pm | Moscone West—2024

You would want to be there for the strategy, roadmap and demo discussion of Oracle WebCenter Sites. Oracle WebCenter Sites is a strategic platform for enabling companies to reinvent their business online and deliver the next-generation digital experience. Get first hand information on how you can empower your business users with intuitive, business friendly solution to deploy marketing sites and community engagement sites with minimal IT reliance.

Oracle Cloud Platform and Oracle Fusion Middleware: Accelerating Digital Transformation [GEN10761]

4:00 p.m. | Marriott Marquis—Salon 7/8/9 (Yerba Buena Ballroom)

Don’t miss this General Session with Oracle Executive Vice President, Oracle Fusion Middleware Development Inderjeet Singh where he presents details about new capabilities in Oracle Cloud Platform and Oracle Fusion Middleware for mobile and web experience management, the Internet of Things, application programming interface management, big data enrichment, cloud computing, and on-premises portability.

Hands-On-Labs

Don’t forget to register for the following Hands-On-Labs taking place on Monday. Space is limited so you may want to add these to your schedule now.

Oracle Sites Cloud Service for Marketing Sites and Communities [HOL10788]
2:00 p.m. | Hotel Nikko—Mendocino I/II (2nd Floor)

Digital Experience: Exploring Oracle WebCenter Sites 12.2.1 A/B Testing [HOL10474]
3:30 p.m. | Hotel Nikko—Nikko Ballroom III (3rd Floor)

Networking Event

WebCenter and BPM Customer Appreciation Reception
6:30 PM - 8:30 PM | Register at: http://tinyurl.com/wcappreception2015

An exclusive networking event put together at one of Bay Area’s premier entertainment destinations. RSVP is required though OOW registration is not required.

And don’t miss our product showcases at Oracle Demogrounds in Moscone South every day through the conference.

For a full listing of sessions, happenings, events, etc please bookmark the following:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

See you at #OOW15 next week!

Tuesday Oct 13, 2015

Inside the OOW Session: Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services

Digital has transformed everything, and more than anything, it has changed our expectations. Our expectations as a consumer are that information is available at our fingertips, information about product and services we are looking for, their competition, peer reviews, service levels, and much more. We expect faster sales cycles, quicker turn around, 24 X 7 information availability and exchange and up to date integrated social, mobile and web engagements.

And we take these experiences as a consumer to our workplace. As employees we expect similar experience at our workplace, from our work tools. That our work is no longer a place but an activity – we take it anytime, anywhere on any device; that information is connected and contextual and securely available and that we are able to engage with our ecosystem round the clock, using any channel that we have at our disposal - mobile, web and social. We expect our work to be automated and to be social-, mobile- and cloud-enabled.

So, how is this new digital world reflected in our products and in our roadmaps? Join our executive, David le Strat who heads product management and strategy for Oracle WebCenter, Oracle BPM and Cloud Collaboration solutions, as he discusses Oracle’s roadmap for Digital Experience and Cloud Collaboration.

Get insights into what’s coming in innovations in our products and cloud services solutions and hear first-hand about the latest developments in our Cloud Platform services that include Documents Cloud Service, Process Cloud Service and our newest offering, Sites Cloud Service. Drive your company’s roadmap as we share ours for digital collaboration, and for WebCenter and Business Process Management product offerings designed for digital experience and digital operations excellence.

Join us. Be sure to add this session to My Schedule.

CON9207: Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services
Monday, October 26
11:00 am - 11:45 am | Moscone West—2024

We will see you there!

Learn about this and other Oracle Webcenter, Oracle BPM and Cloud Content and Collaboration sessions at OpenWorld in the following guides.

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

About

Oracle Cloud Content and Process power the next wave of productivity, mobile efficiency, and workgroup innovation. Only Oracle offers an integrated suite of content, process and sites cloud services that enable business users to easily collaborate anywhere, simplify business automation, and communicate more effectively.

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