WebCenter Customer Spotlight: Organization of America States

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

The Organization of American States (OAS) brings together all 35 independent states of the Americas and is the primary political, judicial, and social government forum in the Western Hemisphere.

OAS' mission focuses on human rights advocacy, which is carried out via the Inter-American Commission on Human Rights (IACHR). The objective of the project was to manage more efficiently large volume of documentation to accelerate the petition process while reducing the security risks associated with routing paper-based petition files for internal reviews.

OAS deployed Oracle WebCenter Content for IACHR to automate and expedite petition and case processing.

OAS gained the ability to efficiently and securely manage 1,500 new human rights petitions each year as well as 8,000 ongoing petitions,improving traceability and visibility, as well as accelerating petition processes.

OAS received international recognition for the implementation, including being named a 2011 Computerworld Honors Program Laureate, and the Association for Information and Image Management (AIIM) 2011 Carl E. Nelson Best Practices Award.

Company Overview
The Organization of American States (OAS) is the world’s oldest regional organization, dating back to the First International Conference of American States, held in Washington, D.C., October 1889 to April 1890. It brings together all 35 independent states of the Americas and is the primary political, judicial, and social government forum in the Western Hemisphere. OAS works to achieve peace and justice among member states, promote their solidarity, strengthen collaboration, and defend state sovereignty, territorial integrity, and independence. Five main pillars––democracy, human rights, security, internal development, and Inter-American cooperation––form the foundation of its work.

Business Challenges
An important part of OAS’ mission focuses on human rights advocacy, which is carried out via the Inter-American Commission on Human Rights (IACHR). The commission receives more than 1,500 petitions every year and handle, at any given time, a docket of more than 8,000 cases. These complex cases often involve boxes of documentation, which IACHR routed manually throughout the organization.

The objective of the project was to manage more efficiently large volume of documentation to accelerate the petition process while reducing the security risks associated with routing paper-based petition files for internal reviews. 

Solution Deployed
OAS deployed Oracle WebCenter Content for IACHR to automate and expedite petition and case processing. Since that time, it has improved processing efficiency, extended visibility into petition status, and increased security around critical documents. After achieving a significant return on investment in the early stages of deployment, OAS began plans to extend the implementation to enable petitioners and other stakeholders to track cases and access critical documentation online.

Business Results

  • Gained the ability to efficiently and securely manage 1,500 new human rights petitions each year as well as 8,000 ongoing petitions―many containing a significant amount of unstructured data
  • Replaced IACHR’s paper-based environment with digitized documents and automated workflows, improving traceability and visibility, as well as accelerating petition processes
  • Accommodated a very complex environment that encompasses more than 17 custom workflows in four languages―Spanish, English, Portuguese, and French―and more than 100 workflow security rules based on geography, stakeholder conflict of interest and more
  • Increased IACHR data storage capacity by 206%, from 30,260 to 62,208 documents, in the first four months of operation, and captured more than 150,000 documents by December 2011
  • Received international recognition for the implementation, including being named a 2011 Computerworld Honors Program Laureate in recognition of the IT project’s potential to support positive social change, and the Association for Information and Image Management (AIIM) 2011 Carl E. Nelson Best Practices Award in the midsize organization category

 “We needed to efficiently capture, secure, and distribute digital and paper-based documents throughout the lifecycle of thousands of human rights cases, and only Oracle WebCenter Content could meet our complex workflow requirements. We’ve turned petition documents into intellectual assets, improved collaboration and security, and achieved an impressive return on investment.”

Juan José Goldschtein, Chief Information Officer, Organization of American States

Additional Information 

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