Out-of-the-Box Integrations with Enterprise Applications - Only with Oracle WebCenter!
By Brian Dirking on Nov 01, 2011
One of the most important things enterprise content
management can bring to an organization is the ability to find information in
the course of a business process. By integrating content management into
business processes, especially processes that are integrated with enterprise
applications, organizations can simultaneously cut costs and raise
productivity. But even further - rather than implementing a point solution for each of these use cases, companies should be able to leverage their content management system to address other content requirements, creating a content infrastructure that can be reused over and over again, and providing a single repository for search and content reuse
In the process of paying an invoice, the accounts payable person may need to look up the original invoice to verify that the amount is correct, or that the tax amount is appropriate for the region where the transaction took place. It used to be that the accounts payable person would walk down the hall, open up a file cabinet, and find the invoice for lookup. This meant that all invoice processing had to take place at a central office where the paper files were kept, or the organization had to keep multiple copies. By imaging invoices, the invoice can be viewed from anywhere, enabling processing to take place from any location. When you integrate that imaging capability with your enterprise applications, you can view those images right in your enterprise application, with the click of a button, saving a tremendous amount of time not walking down the hall to find the paper file.
Oracle WebCenter is integrated out-of-the-box with the major ERP systems like E-Business Suite and PeopleSoft, as well as JD Edwards, and CRM systems like Siebel, making it easy to take advantage of these efficiencies to optimize your processes. Oracle WebCenter also provides character recognition, so the paper invoice contents can be recognized and automatically entered into the ERP system. In the past, organizations would have dozens of people who key the information from each invoice into the system – number of units, unit price, total cost, PO number, tax. With Oracle WebCenter, that content can be recognized by the software and automatically entered into the ERP system. We can also pull out info by line item and match it with the appropriate PO in the ERP system (since at times there will be 1 PO for a large amount and then many invoices that all reference the one PO. Or vice versa, one invoice that references multiple PO numbers. This saves most organizations between 75% and 85% of their invoice processing cost, in some cases as much as 90%. We’ve seen many customers that have gone from over $30 per invoice in processing costs down to below $3.
Documentum can’t bring that information to the glass without lots of custom work. There are no integrations out of the box that enable Documentum to present content right in the interface of E-Business Suite, PeopleSoft, JD Edwards or Siebel. And the WebCenter integration is proven to support upgrades of those systems – the WebCenter integration continues to work as customers upgrade their enterprise apps, so you are not confined to staying on the current version, you can upgrade easily and inexpensively.
A great example of this is Embry Riddle Aeronautical University. They moved to WebCenter because their existing AP point solution would not handle the upgrade. They were able to move from E-Business Suite 11 to EBS 12 without a hitch once they had WebCenter installed. But it didn’t stop there. Once they have WebCenter in place, they were able to look at other content management applications in their organization. They are now using WebCenter for other uses, including an integration to PeopleSoft e-Campus for student on-boarding. Beginning from a single point solution, they were able to recognize that WebCenter provides a content infrastructure, and take advantage of out-of-the-box integrations to expand their usage from a single investment.
Without those integrations, it would be difficult and time consuming to implement Documentum to address one of those use cases. But to take on a second use case would be reinventing the wheel all over again with Documentum, compared to the ability to implement out-of-the-box integrations with WebCenter.
The integration of content management with enterprise applications provides a tremendous opportunity to cut costs and raise productivity. These benefits are magnified when you choose a system like Oracle WebCenter, where the integrations have already been created for you. It makes it cheaper, easier to implement, and easier to maintain through upgrades. But beyond addressing one integration, it provides an infrastructure that customers can use to build out many content applications. From that point on, the savings multiply.