Q&A: Latest Innovations in Oracle Enterprise Content Management Suite 11g

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Michele Huff, Product Management Director for Oracle Enterprise Content Management, discusses the key innovations of the latest launch.

Since the launch of Oracle Enterprise Content Management (ECM) Suite 11g in June, what features have been most exciting to Oracle customers?

It's definitely been a much anticipated release. Probably the top 5 things that I've heard the most excitement about from customers are:  

  1. ECM Suite (Universal Content Management, Imaging and Process Management, Universal Records Management and Information Rights Management) now all runs on their Fusion Middleware architecture.
  2. Imaging and Process Management 11g uses the same unified repository as Universal Content Management and offers a slick new image viewer that works on any browser.
  3. The new Site Studio for External Applications in UCM, which builds on Oracle's Open Web Content Management strategy, enables customers to bring in a rich content contribution experience and other WCM features into existing Web applications.
  4. The new desktop integrations, which adds new menus and ribbons into Microsoft Office and "smart productivity folders" into Windows Explorer (we had many beta customers that couldn't wait for this to release).
  5. Universal Records Management 11g, which people have been waiting to implement since it was fully certified against all parts of the US Department of Defense records management standard - baseline, classified, and Freedom of Information and Privacy Act.  (DoD5015.2 v. 3)

Oracle ECM Suite 11g is built on a unified content repository. How does this benefit customers?

Well, it all boils down to ROI and scalability. Content is created, processed and accessed by everyone enterprise-wide. And organizations are beginning to include ECM technology as a part of their existing shared service model to allocate the cost of content to different departments and divisions.  Instead of having Web sites in one repository, scanned images in another, audio & video files trapped in custom applications, records stored separately, and collaborative documents and workspaces in yet another. Oracle provides you with unified ECM. From an administrator's perspective, this means a single installer for all of ECM, centralized logging and monitoring, and simplified system configurations. From a developer's perspective, this means faster integrations that are easier to maintain. And from the IT organization's perspective, this enables them to better manage and reduce overall costs by reusing customizations and processes as well as concentrating skill-sets.

Studies show that Oracle ECM Suite 11g has achieved the industry's best performance and scalability. How did Oracle do it?

First, we added in a new Fast Check-in feature to the content repository in 11g to support high-volume content ingestion. Next, we brought the ECM technology stack to work on top of Oracle's Application Grid which provides world-record performance for managing applications. Then, we took advantage of the performance testing teams here at Oracle to help test, tune and recommend architectures for performance, scalability, reliability and high-availability. Finally, we paired ECM Suite with Exadata to see if we could eliminate bottlenecks during content ingestion and were able to see results of 179 million documents / day with a simple two-node ECM Suite configuration on generic hardware with Sun Oracle Database Machine Half Rack Hardware.

Why is this performance and scalability so important given today's business and computing demands?

Managing and gaining insight from the explosive growth in information is one of the top business challenges organizations face today. And this content is typically spread out across multiple content silos (content systems, file systems, databases, workspaces, applications) and disconnected from users, processes, and systems. Some organizations are embarking on new initiatives around "master content management" or sometimes called "unstructured content warehouses" or "content infrastructures" - and one of the key requirements in tackling this challenge is a solution that can handle the performance and scalability demands required for this volume of content and number of users.

A lot of work went into integrating Oracle ECM Suite 11g up and down the Oracle technology stock. How does this make life easier for IT?

They are similar to some of the benefits we talked about with the unified content repository. Having ECM run on a common IT infrastructure makes it that much easier to install, maintain, integrate and train staff to implement and use the solution. And one of the highest costs in content management are around integrations within business processes, to desktop and enterprise applications, with business intelligence, and into Web sites and databases. With 11g we tried to take a lot of that work on and provide many of these integrations to our customers out of the box.

Visit our launch resource center to learn more about Oracle ECM 11g .

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