Paper-free Customer Engagement
By Michael Snow on Oct 26, 2012
Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.
My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries
Well, today is the third World Paper Free Day. I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper.
When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons. I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement. And the bottom line. And process responsiveness. Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper.
Our World Paper Free Handbook (do not, do not, do not print it!) looks at
how less paper in the workplace delivers significant benefits. Key findings
show eliminating paper from processes can improve the responsiveness of
customer service by 300 percent. Removing paper from business processes and
moving content to PCs and tablets has the added advantage of helping companies
adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data
To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.
Get your copy today and send the link around to your peers and colleagues. Here's the link; please share it!
And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:
October 30, 2012: ResCare Solves Content Lifecycle Challenges with Oracle WebCenter
November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications
Available On-Demand: Using Oracle WebCenter to Content-Enable Your Business Applications