Oracle WebCenter @ SocialNow
By Kellsey Ruppel on Jul 12, 2012
By Peter Reiser
On June 27th & 28th the SocialNow conference took place in Opporto, Portugal. Social Now is an international event with a interesting format, conceived to help you choose tools and identify approaches for the social organisation, not forgetting the importance of adoption and accompanying processes
Oracle presented following use case based on Oracle WebCenter.
1. Customer is requesting a proposal for a Service Level Agreement
2. A CRM opportunity is automatically created and the Sales Person initiates the project
3. A project collaboration space is automatically created and all related resources (documents, people) are added
4. The Sales team collaborates on the proposal using WebCenter social tools on web and mobile clients
5. The contract and SLA get's approved and moved under Enterprise Records Management
6. The customer receives the contract and electronically signs the document.
The audience was using Twitter for live comments during the presentation.
Oscar Berg @oscarberg
Smart move of @peterreiser to record and show a screencast of his Oracle WebCenter demo and talk to it #socialnow
@peterreiser: At Oracle our strategy is to embed social into business processes #socialnow
Here you can view the presentation including the demo videos .