Oracle WebCenter Leads in the Gartner Magic Quadrant for Enterprise Content Management 2011
By Kellsey Ruppel on Jan 23, 2012
- Oracle is positioned a Leader with WebCenter Content with the highest relative score in Completeness of Vision
- Other Leaders are IBM, Microsoft, OpenText, EMC and Hyland Software
- Gartner evaluated 21 vendors in this year’s Magic Quadrant (22 were evaluated last year)
- The Enterprise Content Management (ECM) market continues to grow, spending grew by 5.1% in 2009 and 7.6% in 2010. Gartner expects a CAGR of 11.4% through 2015. Improving productivity is fueling this growth.
- Asia/Pacific is seeing significant growth, particularly in financial, insurance, and legal markets in Singapore, Australia and China.
- The future of ECM will come from these key areas:
- Cloud: public cloud deployments are inexpensive and suited for basic content needs without customization.
- Mobility: access to content from smart phones and tablets, including process approvals, exceptions handling, photo and bar-code inputs, and case management.
- Analytics: text, rich media, speech and behavior analytics on all kinds of content like documents, blogs, new sites, conversations, social networks.
- Big Content: diversification of content types like audio and video files and increasing size of content repositories.
- Current usage scenarios:
- Transactional Content Management: imaging, workflow/BPM, compliance archives, records management and e-forms. Content tends to be static, processes are long-running and high volume. Examples are invoice automation, case management, customer communications management, load processing, electronic patient files.
- Social Content Management: compound content, collaboration, alerts/calendaring, wikis, blogs, videos, document markup, annotation, version control. Examples are new drug discovery, new hire recruiting, onboarding and training, project management.
- Online channel optimization: WCM, DAM, portals, e-forms, Web and content analytics, social software, XML authoring, rich-media, social and collaboration all through multiple channels contextualized for the user. Examples are online retail optimization, Web channel distributed claims processing, constituency self-service government.
- Content management as infrastructure: content services delivered by infrastructure vendors like Oracle, IBM, Microsoft in their software stacks. Serves as a platform for composite content applications.
Core components of an ECM Suite
- Document management
- Web content management
- Records management
- Image process applications
- Social content
- Extended components: digital asset management, document composition, e-forms, search, content, and Web analytics, email and information archiving, email management, application integration.
“Oracle brings together content management with portal, Web, and collaboration in its new Oracle WebCenter strategy and platform. Oracle WebCenter Content subsumes Oracle Enterprise Content Management Suite 11g, which continues to expand its ECM market footprint. Oracle made a significant move in expanding its Web management capabilities with the acquisition of FatWire in June 2011. This provides Oracle with features and functionality that focuses more on the marketing buyer rather than the IT buyer. Oracle WebCenter Content enables customers to leverage the Oracle product stack, which can reduce the overall cost of deployment. Oracle's sales presence and broad technology stack make it a strong contender in the ECM market.”
The Magic Quadrant is copyrighted by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Oracle.