Oracle WebCenter Connect and Siebel CRM Service Integration

Social media has changed the game of customer service beyond recognition. We all know about the growing importance of social media and its emergence as another crucial customer contact channel for both sales and service. How organizations incorporate these new channels into their customer experience strategy will determine its success. Are your customers equipped with the right tools that enable them to find knowledge that is not easily searchable or documented? Does your organization have a social media strategy in place that enables you to respond in real-time, have rich agent-agent conversation to drive interactive idea generation and quickly access history of conversations from CRM?


We invite you to view this demonstration as we show how Oracle WebCenter connect Conversations can integrate with Oracle Siebel CRM and together provide exception levels of customer service. Many companies have chosen social media strategies that strive to place the customer at the center of each of their interactions…has yours?

Comments:

Post a Comment:
  • HTML Syntax: NOT allowed
About

Oracle Cloud Content and Process power the next wave of productivity, mobile efficiency, and workgroup innovation. Only Oracle offers an integrated suite of content, process and sites cloud services that enable business users to easily collaborate anywhere, simplify business automation, and communicate more effectively.

Search

Archives
« June 2016
SunMonTueWedThuFriSat
   
1
2
3
4
5
7
8
9
10
11
12
13
14
15
16
17
18
19
20
22
23
24
25
26
28
29
30
  
       
Today