Oracle Social Network: How it Works
By Kellsey Ruppel-Oracle on May 09, 2012
As we are talking this week about social collaboration and how to better engage with your constituents, many tools that are available today are very much siloed. Many can relate to starting a Conversation or an interaction in a collaborative session within IM, and then have to evolve it into email, then point to a document that is in a different system. Then the challenge is while the tools maybe relatively flexible allowing you to move between them, it is very difficult to understand the context in which are you are trying to work and to understand the decision or the problem you are trying to solve across the various tools. If you asked someone to get involved over email when you started that Conversation in Instant Messaging then pointing to them at a document in a different system, then it is going to be difficult over time to come back and understand how that decision was made or even share that complete decision making process with anybody.
Oracle Social Network solves the “siloed collaboration” problem by providing a tool that evolves the collaboration mechanism, who is involved in the collaboration, when they should be involved, and bringing in the right people at the right time -- not spamming people with unnecessary noise.
It’s important to be able to understand the context. When someone new comes into a Conversation, they need to understand how the decision made up at the point has evolved or why they are brought in to make a decision. Rather than brining in someone into a subset of information, Oracle Social Network allows them to have all the information and all the information needed to make a decision available.
Want to see how it works? Check out the videos below.
Learn how to use Oracle Social Network through Microsoft Outlook and mobile devices such as the iPad and iPhone to access CRM application data and Conversations.
Easily work with files using Oracle Social Network to share information with your sales team, groups, or everyone in your company; mark collaborative documents together in real-time; view the latest version; and access them anytime.
See how sales interactions with Oracle Social Network are easy, effective and efficient to use across a virtual CRM team, allowing participants to update CRM opportunities, start Conversations, find experts, and keep their social network up to date.