Oracle Customer Experience Summit @ OpenWorld
By Christie Flanagan on Jul 13, 2012
The Customer Experience Revolution is here. Are you ready?
Organizations operate in a new era of the “empowered consumer” where customers are more in charge of their relationships with brands than ever before. In this new era, customer experience has become the most important and defensible differentiator and driver of business value.
To help you succeed in this new era, Oracle is launching a new conference within a conference: Oracle Customer Experience Summit @ OpenWorld. This event is being held October 3 to 5, 2012 at the Westin St. Francis in San Francisco.
This unique summit will bring together leading brands and experts to share their insights, success stories and lessons learned to help you and your organization succeed in the Experience Revolution. You will learn about Oracle’s vision, strategy and complete solutions for customer experience and have access to interactive workshops and extensive networking opportunities.
The Oracle Customer Experience Summit @ OpenWorld offers more than 40 sessions for you to choose from and combines general sessions, roundtables, working group sessions, and networking opportunities designed to help attendees get maximum value from their participation.
Expert-led sessions cover topics such as:
• Identifying trends and innovations for succeeding with a customer experience–driven business strategy
• Delivering great experiences throughout the customer lifecycle
• Delivering real value through acquisition, retention, and efficiency
• Demonstrating ROI for customer experience investments
• Increasing revenue and referrals and reducing churn through better customer experience
Whether you are looking for ideas on how to identify the most pressing problems to solve, how to align your organization around your experience initiatives, or how to take your customer experience initiative to the next level, this summit is a must for business and IT executives charged with succeeding in the Experience Revolution. Learn more.