Moving Off Documentum to Oracle WebCenter Drives User Engagement
By Brian Dirking on Oct 19, 2011
As the Documentum technology gets older, and product release cycles slip, customers are finding it harder and harder to address their requirements. We’ll go through these in more detail in our webinar on October 26th, Stop Maintaining Documentum and Start Innovating With Oracle WebCenter. But for new here are some examples.
Enterprise Search – Documentum currently uses the Microsoft Fast search engine. But that agreement will expire in 2012, meaning the next release of Documentum will require customers to move to a new search engine. This will have an impact on the upgrade migration in terms of reindexing for sure, but also it will require user training. Each new search engine has different ways of searching, and provides different results. And users will need to adjust to the new system. With Oracle WebCenter, search is included. Furthermore, additional adapters can be purchased to enable Oracle WebCenter to search other systems. Oracle provides out-of-the-box adapters for systems such as Siebel, Exchange, and SharePoint. There is also an adapter to search Documentum, so while you are migrating content, or if you chose to only migrate some of your content, your users can search both Oracle WebCenter and Documentum simultaneously, and have hit results presented together.
Web Experience Management – Documentum formerly used FatWire to deliver content to the web. FatWire is now included in Oracle WebCenter, providing those customers a way to leverage their investment in training and templates they have created in FatWire. With Oracle WebCenter, this functionality will be used to deliver web experience management – the ability for websites to deliver targeted and optimized content and offers to website visitors. This will be a huge asset for marketing departments, enabling them to target customers and prospects with just the information they need. You can read more about Oracle WebCenter and web experience management in this blog post: Engaging Customers Online with WebCenter.
Social Business and Collaboration – As employees continue to be enthralled by new consumer technologies such as mobile devices and social networking, they are demanding the same capabilities to get their work done. Oracle WebCenter provides mobile and social collaboration capabilities to address these need. Users can search, view and approve content from their mobile devices. They can locate experts and initiate activity streams around projects. But WebCenter also enables capabilities externally so your organization can create a customer community. These capabilities are in more and more demand, and they just can’t be addressed by the Documentum platform.
What this means is that organizations are not able to maximize their productivity due to the fact that their information tools cannot address their user needs. Companies are limited in the ways they can maximize their content and deliver it where it is needed in business processes. This ability to maximize the use of content - for internal and external use, from improving productivity and innovation to engaging your customers - is the reason Oracle WebCenter is being recognized as the new front runner in the industry, driving user engagement. Join us on our webinar on October 26th where we will cover the reasons organizations need to make the switch, and how Oracle WebCenter drives user engagement.
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