Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

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Lowers Customer Service Costs with Oracle WebCenter

Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year. LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction.

Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to:

  • Deliver a state of the art customer self-service portal
  • Reduce traffic on high cost, low satisfaction customer service channels
  • Integrate business workflows and legacy applications

Register Now for this Webcast.


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Wednesday,
November 14, 2012

10 a.m. PT / 1 p.m. ET
Presented by:
Giovani Dacumos Giovani Dacumos
Director of Systems, Los Angeles Department of Building & Safety
Jing Reyes Jing Reyes
Applications Development Group Manager, Los Angeles Department of Building & Safety
Rajiv Desai Rajiv Desai
CEO, 3Di
Sheetal Paranjpye Sheetal Paranjpye
Project Manager, 3Di
Presented by:
3DI LADBS
Hardware and Software Engineered to Work Together
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