Jagran Prakashan Increases Staff Productivity by 40%
By Michael Snow on May 28, 2014
Jagran Prakashan Increases Staff Productivity by 40%, Launches New IT Projects up to 4x Faster, Enables Mobile Service, and Improves Business Agility
Jagran Prakashan Ltd. (JPL) is one of India's premier
media and communications groups with interests spanning print,
advertising, event management, and mobile services for weather, cricket
scores, and educational activities. It is a major media enterprise, with
300 locations across 15 states. Its impressive stable of print
publications includes Dainik Jagran, the world’s most widely read daily
newspaper––with a readership of over 55 million––the country’s leading
afternoon dailies, and a range of popular local, bilingual, and English
JPL was using multiple systems to manage its business processes. Users were resistant to using multiple passwords for various applications, preferring to continue their less efficient, legacy work practices.
In addition, there was no single repository for sharing documents across the organization, such as company announcements or project documents. The company relied on e-mail to disseminate up-to-date company information, often missing employees. It was also time-consuming and difficult for managers to track the status of ongoing assignments or projects because collaboration and document sharing was inefficient and ineffective.
With diverse businesses and many geographic locations, JPL needed to implement a centralized and user-friendly enterprise portal to improve document sharing and collaboration and increase business agility. The company implemented Oracle WebCenter Portal to create a dynamic, secure, and intuitive self-service enterprise portal to improve the user experience and increase operating efficiency. It improved staff productivity by 40%, accelerated new IT projects by up to 4x, boosted staff morale, and increased business agility.
A word from JPL
"With Oracle WebCenter Portal, we gained a dynamic, secure, and intuitive self-service enterprise portal that provided an exceptional user experience and enabled us to engage employees in a collaborative environment. It increased IT staff productivity by 40%, delivered new projects up to 4x faster, and enabled mobile service to improve our business agility.”
Sarbani Bhatia, Vice President IT,
Jagran Prakashahn Ltd
Oracle WebCenter Portal, JPL created a dynamic, secure, and intuitive
self-service enterprise portal with business activity streams. The
portal allowed users to navigate, discover, and access information, such
as advertising rates, requisition approvals, ad-hoc queries, and
employee surveys from a single entry point with a single password.
Managers can also upload important documents, such as new pricing for
advertisers or newspaper distributors, and share them through the
information and instruction section in the portal. In addition, managers
can now easily track and review timelines for projects online rather
than gathering information from meetings and e-mails. The company gained
the ability to centrally manage information, ensured business
continuity, and improved staff productivity by 40%.
“In the media industry, news has a very short shelf life, so speed is crucial. Information delayed is like information lost,” said Sarbani Bhatia, vice president IT, Jagran Prakashahn Ltd. “Thanks to Oracle WebCenter Portal’s contextual collaboration tools, we can provide and share feedback for new project launches, such as career or education supplements, up to 2x faster through discussion forums or knowledge groups. Tasks that previously required four months, we now complete in one month.”
In addition, the company can broadcast announcements, flash employee birthdays, and promote important events through the message section on the webpage, instead of using the e-mail system. The company can also conduct opinion polls to gauge employee response to organizational issues and improve management decision-making.
“With over 10,000 employees across 300 locations, it is critical for management to hear the voice of employees and develop a cohesive organizational culture. Oracle WebCenter Portal enables employees to engage with business processes and systems in a collaborative environment, providing users with an exceptional experience,” Bhatia said.
Newspaper advertisements generate the majority of JPL’s revenue. With
most sales staff on the move, the company needed to ensure timely
approval of print advertisement discounts for specific clients and meet
tight publication deadlines.
By integrating Oracle WebCenter Portal seamlessly with its enterprise resource planning (ERP) system and other applications, such as the organizational mass mailing system, business intelligence, and management information system, JPL embedded its approval workflow processes into the enterprise portal and provided users with an integrated and intuitive interface. About 30% of JPL’s sales staff members now have tablets and receive advertising discount approval from managers while in the field and no longer need to return to the office, which has significantly improved efficiency and increased business agility.
“Application mobility was critical for sales representatives in the field to meet stringent auditing requirements for online accountability, particularly for our newspaper advertising business. Staff member satisfaction has improved significantly now that the sales team can use tablets to access the portal––a capability we will extend to smart phones in the second stage of the implementation,” Bhatia said.
Using Oracle WebCenter Portal’s out-of-the-box reusable components, such as portal pages and templates, provided JPL’s developers with a comprehensive and flexible user experience platform and increased the speed of application development. In less than five months, JPL developed more than 55 workflows. The IT team accelerated deployment of new applications by up to 4x, as they do not need to install them on individual machines now that they have a web-based environment.
“Previously, we would have spent a whole day deploying a new application for each department or location. With a browser-based environment, we have cut costs by up to 60% by reducing deployment time to zero, because our IT team can roll out a new application from a single point, thanks to Oracle WebCenter Portal,” Bhatia said.
- Provide a dynamic, secure, and intuitive self-service enterprise portal to improve staff productivity and ensure business continuity
- Enable seamless integration with multiple enterprise applications to improve workflow efficiency—including approval of print advertisement discounts—and increase business agility
- Improve engagement with employees and enable collaboration to enhance management decision-making
- Accelerate time-to-market for new services, such as new advertising programs
Oracle Product and Services
- Increased staff productivity by 40% and enhanced user satisfaction by enabling employees to easily navigate, discover, and access information from a single, self-service enterprise portal without IT assistance
- Launched new products, such as career or education supplements, up to 2x faster by enabling peer collaboration and incorporating feedback generated through discussion forums, thanks to Oracle WebCenter Portal’s out-of-the-box collaboration tools
- Accelerated application development up to 4x by enabling developers to optimize reusable components for managing and deploying new applications in a browser-based environment rather than spending one day to install applications for each department, cutting costs by up to 60%
- Ensured business continuity by enabling managers to easily track and review project timelines online rather than storing important documents on individual laptops or relying on the e-mail system
- Increased business agility and operational efficiency by seamlessly integrating with the in-house, ERP system and embedding business processes into a single portal
- Boosted company revenue by enabling sales team members to submit print-advertising discount requests through mobile devices instead of waiting to return to office, ensuring timely approval from managers to meet tight publication deadlines
- Improved management decision-making by enabling employees to easily share and access feedback through opinion polls or forums, boosting staff morale
- Introduced the single sign-on capability and enhanced security by enabling managers to decide access level for staff members based on role or geographical location
- Reduced the need for staff training and minimized user resistance to systems by providing a dynamic and intuitive user experience
JPL did not consider other products because the
company was already using Oracle Database, Enterprise Edition with Real
Application Clusters and had a positive experience with Oracle. JPL
chose Oracle WebCenter Portal to ensure no compatibility issues for
integration with its existing Oracle products and to take advantage of
the experience and support of a reputable vendor to ensure business
“We chose Oracle because we knew we could rely on its support and experience. In addition, Oracle WebCenter Portal’s speed, agility, and mobile access features were a perfect fit for our business requirements,” Bhatia said.
JPL launched the enterprise portal to 500 users in the first phase of the project, and plans to extend this to 2,000 users when the portal is fully launched. Oracle partner PricewaterhouseCoopers used Oracle Application Development Framework for the intial set-up, user training and to develop and design sample workflows. JPL’s internal IT staff then took charge of the implementation, bringing it to completion on budget.