Improve Customer Satisfaction with Self-Service Portals
By Kellsey Ruppel-Oracle on Mar 01, 2013
We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. As you know, customer self-service is now the channel of choice for today's customers. They expect a customer self-service portal that provides a convenient way to post service issues, place new orders, or view their order histories. A customer portal lets you stay open for business 24/7 around the world and delivers a high-quality, high-touch experience for customers while reducing the cost of customer care.
If you haven’t viewed our screencast already, we invite you to watch to see how a self-service portal will:
- Empower customers with unprecedented control over their purchase decisions,
- Provide real-time access to such data as order status, order status tracking and return authorizations,
- Drive more return visits and greater customer loyalty