Improve Customer Satisfaction with Self-Service Portals

We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. As you know, customer self-service is now the channel of choice for today's customers. They expect a customer self-service portal that provides a convenient way to post service issues, place new orders, or view their order histories.  A customer portal lets you stay open for business 24/7 around the world and delivers a high-quality, high-touch experience for customers while reducing the cost of customer care. 

If you haven’t viewed our screencast already, we invite you to watch to see how a self-service portal will:

  • Empower customers with unprecedented control over their purchase decisions, 
  • Provide real-time access to such data as order status, order status tracking and return authorizations, 
  • Drive more return visits and greater customer loyalty
Comments:

Self service portals not only improve customer satisfaction but also reduce a lot of customer service costs because customers have real time access to order status and tracking.

Posted by Melissa Hartten on June 10, 2013 at 03:45 PM EDT #

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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