How Well Does Your Organization Do Self-Service?
By Michael Snow on Dec 03, 2013
Assessment Tool Measures
Your Self-Service Portal Strategy
The adoption of self-service portals is accelerating, but too often portals are implemented without a comprehensive strategy that ensures key functionality, such as cohesive user experiences and integration with back-end applications. Now a new assessment tool lets organizations quickly measure the effectiveness of their current self-service portal approach.
Recent studies indicate that self-service portals are now more of a business imperative than ever. One study shows that 55 percent of consumers prefer automated self-service—twice as many as five years ago. The potential benefits are enormous: self-service reduces costs by US$9.00 per employee per month by eliminating manual, paper-intensive processes. View a new infographic to learn about other interesting facets of self-service.
Are You a Self-Service Leader?
Despite the potential to use portals to reduce costs and increase satisfaction, many organizations install packaged applications that focus only on one aspect of a relationship with a customer, employee, or partner. For example, a customer relationship management system may present sales projection information but fail to integrate with the enterprise resource planning system to provide current account status.
"Too often, such an approach doesn't address every aspect of taking action," explains Ashish Agrawal, senior director of product management for Oracle WebCenter Portal.
The Oracle Self-Service Portal User Experience Assessment quickly helps you benchmark your organization's approach, including
- Portal strategy
- Portal agility
- Integration and personalization
- Social interactivity
- Cross-channel integration
Why Oracle WebCenter?
Oracle is the only enterprise software vendor with the complete, open, and integrated approach to support a truly comprehensive self-service portal strategy. With Oracle WebCenter Portal, you can
- Integrate content, information, and business processes
- Easily create and manage mobile portal experiences for desktop browsers, smartphones, tablets, and kiosks
- Build and deploy custom-built components using rich development tools
View the new self-service portal destination page and take the Oracle Self-Service Portal User Experience Assessment.
Access in-depth information about Oracle WebCenter Portal.
Download a white paper about self-service portals, “Oracle WebCenter Portal: High Value Web Experiences Through Self-Service Portals.”
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