Wednesday Apr 30, 2014

The Changing Face of Enterprise Content Management

By Mitchell Palski, Oracle WebCenter Sales Consultant.

When we talk about Enterprise Content Management, we are talking about a content management solution that can be leveraged as part of your organizational infrastructure. What does that mean? That means having a solution that can be used across all business applications, desktop tools, websites, etc. A true ECM solution is a “single source of truth” for all enterprise content.

There are lots of topics to discuss about how using a true ECM solution benefits your organization, but today we’re going to focus on one specific aspect of an ECM solution – a shift from paper content to digital content. In an effort to cut costs on storage, to save time for employees, and to speed up business processes, many organizations are focusing on eliminating as much paper-based content as possible. That means a couple of things:
  • Transforming all of the paper content that they currently own into digital formats
  • Standing up a solution that can capture future paper-based content items
  • Re-engineering processes to integrate with business applications and take advantage of their new digital solution
Last but not least… it means clearing out all of those file cabinets filled with invoices, purchase orders, change requests, resumes, termination letters, etc.

Impacting Capabilities
First of all, the ability for users to do unlimited scanning without any volume restrictions is essential for those with large repositories of paper-based content, as well as those who are expecting to continuously process paper-based content moving forward.

The tools that are provided with content capture are ones that are designed to remove the bottlenecks in business processes. At the lowest-level of automation, a stream-lined interface that is designed for rapid data-entry can drastically improve processing times. Even then, keying in values leaves your organization open to the cost of human error. That’s why WebCenter allows you to link fields to database tables so that when users are entering values they are picking them from a list rather than typing them in manually.

The next step up is to leverage recognition technologies like barcode scanners and Optical Character Recognition. WebCenter uses these technologies to automatically populate document data so that users don’t have to. WebCenter can read data right off of a page to:
  1. Intelligently locate and extract data like vendor names, invoice line items, and others
  2. Match text off of a page to values in a database to improve accuracy
  3. Categorize documents for approval routing
Let’s use that topic to transition to the other capability that many legacy solutions typically overlook – automating processes. In the past, your organization may have standardized a business process by writing it out in a document somewhere and then entrusting employees to refer back to that documentation whenever they needed to complete a task. Rather than rely on that transfer of information, Oracle WebCenter provides the tools to build automated processes that:
  1. Speed time-to-complete for business processes
  2. Reduce errors in process completion
  3. Are fully traceable and auditable so you can hold your employees accountable for their participation in those processes
  4. Seamlessly integrate with your business applications
WebCenter is designed to integrate with other Oracle products, most commonly PeopleSoft and E-Business suite. By using WebCenter in conjunction with these applications, organizations benefit from:
  1. Pre-integrated Content Management solution provides a single interface into business data and associated content
    • Pre-integrated solution automatically populates data fields
    • View documents associated with a task for easy key-from-image, and document annotations, including redaction
  2. Business processes that provide a layer of automated Quality Control before content is ingested into your application.
Getting Started!
The best place to start is always to define your requirements. Figure out:
  • Which content must be archived and kept as paper?
  • How much content can I digitize?
  • What content is mission critical?
  • What are our processes for ingesting new documents?
Your Oracle sales team is trained to ask these types of questions when they come on site for product demonstrations, so opening a dialogue with your sales representative will lead you to these types of discussions.

If you are examining your organization and finding high-costs for paper-based content, WebCenter will not only reduce your storage needs but also give you a reusable solution for the future.

Tuesday Apr 29, 2014

75% Reduction in Support Calls. Check. 25% Reduction in Manual Data Entry. Check. That’s One Successful WebCenter-Based Self-Service Solution!

Author: Jonathan Bank, Chief Marketing Officer, Aurionpro

Google has changed everything. Of course they have. But one aspect of their contribution is a bit subtler than delivering trending videos on YouTube. Search is entrenched in so many aspects of our day-to-day lives that our mentality for approaching and completing tasks has fundamentally changed. Accordingly, software is now often-times designed around the idea that users can (and increasingly want to) complete tasks on their own. And to the benefit of businesses, this approach not only serves their customers more effectively, it often times drives down the costs of doing business fairly dramatically.

Conceptually, self-service transforms a process that is dependent on multiple parties for completion to one that enables an individual to complete some, or all, of that process on his/her own. But there are still many tasks in the world that tend to be gated…certain pieces of information are simply not available without having to ask someone for the answer. One example occurred to me recently as I was trying to figure out if one of my wife’s pregnancy-related tests was covered by my insurance plan. The information available for online lookup was so “thin” that I was forced to call my Health Insurance provider to ask a customer service rep to look up benefit coverage on my behalf. What a waste of time and money for everyone. Thanks to Google, we all believe that things can and should be much simpler. Sometimes they are.

Aurionpro’s Oracle WebCenter Practice recently completed a self-service transformation for a service provider in the entertainment industry. This organization’s challenge was to manage the mountain of paperwork that enables their employees to work on film and television productions. Each employee can work on multiple projects simultaneously, and each project requires both onboarding paperwork as well as regular timecard completion to support payroll processing. Previously, these processes were painfully completed through manual, paper-based submissions. Not only were employees frustrated with the bureaucracy of the whole thing, but manual data entry errors were also common across the process. These errors experienced during manual data entry, along with the inevitable and time-consuming follow-up discussions to resolve them, translated into extraordinarily high costs of servicing the processes.

The combination of escalating employee dissatisfaction and increasing costs prompted this 35+-year-old business to act. Leveraging Oracle WebCenter’s suite of products, the solution was built as a custom Oracle WebCenter Portal application using a combination of out-of-the-box Oracle WebCenter Task Flows and custom-built ADF Task Flows. BPEL workflows were used to define the hierarchy for paperwork and timecard approval and Oracle WebCenter Content was used for collaborative document sharing and for managing the employee’s paperwork. The results were astonishing. The online submission process has reduced data entry time by ~25% by leveraging data stored in each individual’s profile, automatically filling in many fields that had to be manually completed previously. In turn, data entry errors have been reduced dramatically and calls into the service center have decreased 75%. This is an incredible all around win for the business, and a great example of a process that has been transformed by the potential of self-service. 

For more information on this initiative, or on other self-service applications that have been transformed by Oracle WebCenter’s product suite, feel free to contact Steven Sommer, Aurionpro’s Oracle WebCenter Practice Lead, at steven.sommer@aurionpro.com

Monday Apr 28, 2014

Oracle is a Platinum Sponsor of Gartner Portals, Content & Collaboration Summit

Oracle is a Silver Sponsor of Gartner PCC 2014

Deliver Excellent Engagement Through Mobile, Social and Analytics

How well you engage with employees, customers, partners, suppliers and constituents is the most important determinant of business success. But developing that prowess requires the right tools and technologies to be in place. And in today’s world that means embracing Mobile, Social, and Analytics. Attend this powerhouse Summit and see how to deliver excellent user engagement by leveraging these new tools, technologies and trends to the fullest.

Oracle is proud to be a Platinum Sponsor of the Gartner Portals, Content and Collaboration Summit. Oracle's own Andy Kershaw, Senior Director Oracle Social Network & WebCenter Business Development will be presenting on May 6 at 3:45pm for a solution provider session. Please visit the Oracle booth to see live demonstrations, speak with experts and learn more about Oracle WebCenter!

Oracle Solution Provider Session: Delivering on the Digital Experience Promise

Reaching audiences through a robust online experience across multiple channels and devices is critical in today’s ever-changing digital world. You need a digital platform that helps create, manage, simplify and integrate your processes, content, analytics, and social capabilities. Attend this session to learn how Oracle WebCenter provides customers content-enabled processes to improve agility and performance and creates interactions that are personal, contextual, and multichannel, delivering on the digital experience promise to customers, employees and partners. 

  • Andy Kershaw, Senior Director Oracle Social Network & WebCenter Business Development
  • Vidya Iyer, IT Delivery Manager, Panduit
  • Patrick Garcia, IT Solutions Architect, Panduit

Please join Oracle at Booth #305 where we will have industry experts on-hand and live demos!

Join us for this year's event as we cover these topics:

  • Build advanced portals
  • Advance enterprise content management (ECM) strategies
  • Apply social media disciplines to collaboration environments
  • Use content analytics for more effective engagement
  • Migrate to mobile portals and apps
  • View Agenda
  • Download Agenda at a Glance (PDF)

Event Details:
5 - 7 May, 2014

JW Marriott at L.A. LIVE
900 West Olympic Boulevard
Los Angeles, CA 90015
Phone: 1.888.832.9136
A map marking my location
Stay Connected:
Oracle on Facebook Oracle on LinkedIn Oracle on Youtube Oracle on Twitter Google+

Wednesday Apr 23, 2014

The Evolution of Enterprise Content in the Mobile Era

Q&A interview with Mitchell Palski, Oracle WebCenter Sales Consultant.

Q: It seems like the term “mobile” is becoming increasingly popular with the use of mobile devices in our personal and business lives. Can you briefly describe how enterprise content has evolved in this new mobile era?
A: This may seem like an obvious statement, but I think it’s important that we establish that when we talk about the term “mobile” we are talking about mobile access to all enterprise resources. From the top-down, those resources include business intelligence, applications, processes, content and data.

What’s changing (and what will continue to change) is which types of devices our users access content and metadata from. The availability and the popularity of mobile devices can influence how enterprise content is captured, stored, viewed, and retrieved.

The goal for any organization should be to identify how the use of mobile access to its content can add value to their business and help them reach their objectives.

Q: And how can mobile access to enterprise content help an organization reach its goals?
A: There are a couple ways that mobility can help your organization if implemented correctly:
  • Geographical data can be captured and analyzed.
    • Where was a user when they stored content?
    • Where was a user when they viewed content?
  • Deliver content based on geographical location
    • Content delivery engines can leverage geographical data to make determinations on what types of content to display
    • Customized experience for citizens or mobile-employees
  • Improve accuracy of metadata
    • Users can upload, access, and modify content in real-time rather than be forced to go back to their workstation
  • Improve the accessibility of content for users
    • By leveraging an Enterprise Content Management system your users can ensure that they are accessing a “single source of truth”
    • Coupling mobile access with an Enterprise Content Management system allows users to ensure that they are accessing the right content at the right time, and enables access from any location
Q: Who really benefits from a mobile-enabled Enterprise Content Management system?
A: The key to serving citizens is to create an optimized user experience. Citizens don’t just interact in the public sector space; they also visit commercial webpages and use content sharing products that are specifically tailored for their mobile devices. Their age, backgrounds, and technical expertise will range beyond the scope of your employees and are much more difficult to capture. If your organization is primarily serving citizens, you are probably already surfacing your content through a mobile-friendly user interface.

Where cost savings and efficiencies are actually realized are when mobile capabilities are extended to employees:
  • Consultants
  • Case workers
  • Delivery drivers
  • Field service employees
  • Assistants
Rather than addressing the needs of the user, with employees you are addressing wants. Mobile device enabled ECM systems:
  1. Enhance the productivity and readiness of your mobile workforce
  2. Provide your organization with real-time updates to content
  3. Allow for greater and newer types of metrics to be captured
Q: And what would you say are the keys to successfully implementing a mobility-enabled content management system?
A: Emphasize the user experience!
  • Access
    • Browser-based web interface with responsive design
    • Browser-based web interface with device-specific design
    • Mobile application
  • Security
    • Force authentication
    • Local file encryptions
    • Ensure access restrictions are enforced through mobile interface
  • Simplicity of design
    • Less screen space to work with
    • Be conscious of page-load times
  • Metadata
    • Index for searching
    • Categorize for filtering
Thank you, Mitchell for sharing your thoughts on The Evolution of Enterprise Content in the Mobile Era.  For more information on this topic, we invite you to listen to Mitchell provide an overview in this podcast.

Monday Apr 21, 2014

Get ahead of the competition with your greatest asset...Your Data!

Knowing more about your business—and knowing it faster than others—is the best way to power innovation and gain an edge on your competition.

There's hidden value in the data we capture after its initial use, but are your processes and siloed systems making it difficult to find that information? Join us this Wednesday at 2PM (ET) for this FREE webinar to hear AIIM Custom Research Director Bob Larrivee. He'll explain how you can organize content using ECM techniques and technologies, to provide a baseline structure to content, enabling better analytics and improved capability of linking the content to transactional data at the time of capture.

This webinar will also cover how to:

• deliver a more complete view of relevant content;

• maximize the value of your information;

• bring business intelligence to a new dimension.

Webinar: Business Process Opportunities: Increasing the Value of Transactional and Textual Data 
Date: Wednesday - April 23, 2014
Time: 2 PM (ET)
Cost: FREE
Speakers:
• Bob Larrivee, AIIM Director of Custom Research
• Lance Shaw, Oracle Senior Principal Product Marketing Director

Register Here and come prepared with your own questions for live discussion. 


Friday Apr 18, 2014

Watch "Moments of Engagement" Webcast On-Demand Now

Oracle Corporation

Digital Business Thought Leadership Webcast Series

Delivering Moments of Engagement
Across the Enterprise

Five Steps for Mobilizing Digital Experiences

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

How Do You Deliver High-Value Moments of Engagement?

The web and mobile have become primary channels for engaging with customers today. To compete effectively, companies need to deliver multiple digital experiences that are contextually relevant to customers and valuable for the business—across various channels and on a global scale. But doing so is a great challenge without the right strategies and architectures in place.

As the kickoff of the new Digital Business Thought Leadership Series, noted industry analyst Geoffrey Bock investigated what some of Oracle’s customers are already doing, and how they are rapidly mobilizing the capabilities of their enterprise ecosystems.

Join us for a conversation about building your digital roadmap for the engaging enterprise. In this webcast you’ll have an opportunity to learn:

  • How leading organizations are extending and mobilizing digital experiences for their customers, partners, and employees
  • The key best practices for powering the high-value moments of engagement that deliver business value
  • Business opportunities and challenges that exist for enterprise wide mobility to fuel multichannel experiences

Now Available to Watch On-Demand!

Watch Now

Now Available On-Demand!






Presented by:

Geoffrey Bock

Geoffrey Bock

Principal, Bock & Company


Michael Snow

Michael Snow

Senior Product Marketing Director, Oracle WebCenter




Hardware and Software
Copyright © 2014, Oracle and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

Wednesday Apr 16, 2014

Choice Hotels Reduces Time to Market with Oracle WebCenter

Choice Hotels is a global hotel franchise with 6000+ franchisees. Choice is in the process of completely re-building their distribution platform for the next generation.  They currently process and distribute over $6B worth of reservation activity to the franchisees of Choice Hotels. To continue to grow and support the strategic business initiatives of the company they needed to address the primary vehicle for delivering business to their customers.  Their current platform was an amalgam of 25 years of development on disparate systems that offered limited inter-operability and scalability.  A strategic decision was made to adopt the Oracle technology stack to build out this new platform.



 They introduced more self-service opportunities to their business to create greater empowerment and flexibility, thus reducing the dependency on IT to introduce new features to their production systems. They are using WebCenter Sites as their Web Experience Management platform deployed for their International Websites. Standardizing on WebCenter Sites has allowed them to consolidate four different Content Management System platforms and created a Content Center of Excellence making it easier for any of their business users to take advantage of the WYSIWYG interface.

Perhaps the biggest win at the enterprise level is standardizing on the Oracle platform. They have seen tremendous benefits by being standardized on a focused set of tools and applications.  Their development, testing, administration, and database engineers now have greater flexibility and mobility throughout their enterprise.  Since they all have the same relative skill set, they can flex on certain projects in order to get them to market quicker.  No more Sys Admins having to learn the ins and outs of a particular system and its idiosyncrasies because everything is now a standard Oracle deployment.


On Demand Webcast: Delivering Moments of Engagement Across the Enterprise To learn more about delivering the best digital experience today - join us for the Oracle WebCenter Digital Business Thought Leadership Series

This week:

Delivering Moments of Engagement Across the Enterprise
Five Steps for Mobilizing Digital Experiences

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Product Marketing Director, Oracle WebCenter



Tuesday Apr 15, 2014

Delivering the Moments of Engagement Across the Enterprise

On Demand Webcast: Delivering Moments of Engagement Across the Enterprise

A Five Step Roadmap for Mobilizing a Digital business

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Principal Product Marketing Director, Oracle WebCenter

Over the past few years, we have been fascinated by the impact of mobility on business. As employees, partners, and customers, we now carry powerful devices in our pockets and handbags. Our smartphones and tablets are always with us, always on, and always collecting information. We are no longer tethered to fixed work places; we can frequently find essential information with just a few taps and swipes. More and more, this content is keyed to our current context. Moreover, we often are immersed in an array of sensors that track our actions, personalize the results, and assist us in innumerable ways. Our business and social worlds are in transition. This is not the enterprise computing environment of the 1990’s or even the last decade.

Yet while tracking trends with the mobile industry, we have encountered a repeated refrain from many technology and business leaders. Sure, mobile apps are neat, they say. But how do you justify the investments required? What are the business benefits of enterprise mobility? When should companies harness the incredible opportunities of the mobile revolution?

To answer these questions, we think that it is important to recognize the steps along the mobile journey. Certainly companies have been investing in their enterprise infrastructure for many years. In fact, enterprise-wide mobility is just the latest stage in the development of digital business initiatives.

What is at stake is not simply introducing nifty mobile apps as access points to existing enterprise applications. The challenge is weaving innovative digital technologies (including mobile) into the fabric (and daily operations) of an organization. Companies become digital businesses by adapting and transforming essential enterprise activities. As they mobilize key business experiences, they drive digital capabilities deeply into their application infrastructure.

Please join us for a conversation about how Oracle customers are making this mobile journey, our five-step roadmap for delivering the moments of engagement across the enterprise.

Editors note: This webcast is now available On-Demand


Wednesday Apr 09, 2014

Isn’t all Information Digital Already? Well…Not Quite.

Author: Ryan Sullivan, Sr. Solution Specialist with Aurionpro Sena

In today’s create-and-share mindset, the production of digital content is nothing short of second nature for most of us. Snapping a photo and sharing it through Instagram. Sending a personal update through Twitter. Publishing a restaurant review on Yelp. On the flip side, a large portion of the business world doesn’t work that way yet. “Old school” processes and industry regulations often dictate that much of our business information still needs to exist (at last for part of its lifecycle) in a non-digital format. Material safety data sheets are often printed and placed on manufacturing floors. Invoices are still faxed to clients. Purchase receipts are commonly attached to paper-based expense reports.

Over the last decade, many enterprises have been trying to handle the management and processing of these non-digital pieces of content more effectively. Many have done a great job doing so, but surprisingly, many are not even close yet. So how would a company approach such a challenge? The first phase of this type of initiative focuses on planning out the process for digitizing non-digital content. For many of the world’s largest corporations, these projects start with Oracle’s WebCenter Enterprise Capture 11g.

After implementing WebCenter Enterprise Capture dozens of times, we find ourselves explaining the tool’s most basic components time and time again. Here’s how we typically break it down:

Oracle’s WebCenter Enterprise Capture is a single, thin-client entity with a separation between the admin “console” and the user “client”. The “console” provides access to all of the security, metadata, classification, capture, processing, and commit configurations while the “client” handles the actual scanning and indexing.

Configuring Capture is quite straightforward, once you understand the constructs. Workspaces are the components used to define commit configurations, metadata, security, users, etc. Multiple workspaces can be defined, and each can be cloned and migrated through dev/test/production environments, which help greatly during the implementation process. Within workspaces live different categories of “processors”. The “import processor” usually starts the process by completing an import from email, folders, and list files. Next, the “document conversion processor” exposes the Outside In Technology (OIT), which actually performs the digital transformation, followed by the “recognition processor”, which provides automated bar code recognition, document separation, and indexing for image documents in a Capture workspace. Finally, the “commit processor” completes the processing and converts the output into TIFF, PDF Image-only, or Searchable PDF formats.

Many of the processing configurations have a “post-processing” option available for configuration of the next processor, and three levels of customization are provided to enable the development of feature extensions. These customizations are written in JavaScript and can be implemented in the “client”, the “import processor”, and the “recognition processor”.

With a little bit of training, and some guidance from Imaging experts, the first step of transforming manual-intensive paper-based activities to efficient and automated processes can be easily accomplished with Oracle WebCenter Enterprise Capture. For more information on WebCenter Enterprise Capture, or any aspect of a WebCenter project, feel free to contact ryan.sullivan@aurionpro.com.

About the Author:
Ryan Sullivan is a Sr. Solution Specialist with Aurionpro Sena, and an expert across the Oracle WebCenter suite of products. Ryan has focused his entire career on architecting, developing, customizing, and supporting content-centric applications, during which time he has led more than a dozen WebCenter implementations. You can follow Ryan on Sena's WebCenter blog at http://senasystems.blogspot.com and can find him presenting session #261 on the topic of Oracle WebCenter Capture at the upcoming COLLABORATE14 event in Las Vegas on Fri, April 11th at 11am.

Tuesday Apr 08, 2014

How Do You Deliver High-Value Moments of Engagement?

Webcast: Delivering Moments of Engagement Across the Enterprise
Oracle Corporation
Webcast: Delivering Moments of Engagement Across the Enterprise

How Do You Deliver High-Value Moments of Engagement?

The web and mobile have become primary channels for engaging with customers today. To compete effectively, companies need to deliver multiple digital experiences that are contextually relevant to customers and valuable for the business—across various channels and on a global scale. But doing so is a great challenge without the right strategies and architectures in place.

As the kickoff of the new Digital Business Thought Leadership Series, noted industry analyst Geoffrey Bock investigated what some of Oracle’s customers are already doing, and how they are rapidly mobilizing the capabilities of their enterprise ecosystems.

Join us for a conversation about building your digital roadmap for the engaging enterprise. In this webcast you’ll have an opportunity to learn:

  • How leading organizations are extending and mobilizing digital experiences for their customers, partners, and employees
  • The key best practices for powering the high-value moments of engagement that deliver business value
  • Business opportunities and challenges that exist for enterprise wide mobility to fuel multichannel experiences

Register now to attend the webcast.

Register Now

Attend the webcast.

Thurs, April 17, 2014
10 a.m. PT / 1 p.m. ET





Presented by:

Geoffrey Bock

Geoffrey Bock

Principal, Bock & Company


Michael Snow

Michael Snow

Senior Product Marketing Director, Oracle WebCenter




Hardware and Software
Copyright © 2014, Oracle and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

Thursday Apr 03, 2014

Panduit - Leading the Way for Exceptional Digital Experiences

 When we notice great work being done by our Oracle WebCenter customers, we want to strut our stuff like a Peacock and show them off to the world. Last year, we received a nomination for the Oracle Excellence Awards in Fusion Middleware Innovation for our customer, Panduit. The competition was fierce last year for only 2 Award spots and although they ultimately did not win one of the awards, they certainly deserve recognition for their solution.

Panduit is a world-class developer and provider of leading-edge Data centers, Connected buildings and Industrial automation solutions that help customers optimize the physical infrastructure and mitigate risk through simplification, increased agility and operational efficiency. Independent leader since 1955 with a Global presence and local focus - 112 countries of operations, 4,000+ employees

Like many companies, their previous website and portals no longer met modern user expectations:

• They Needed to Foster, Support, Engage and Enable their Growing Global Partner Ecosystem with Self-Service Applications and Content
• They had 300 System Integrators,  1451 Distributor Partners,  5026 Distribution Locations and 1900 Contractors/Installers to communicate with in a consistent regular manner.
• They needed to Modernize, globalize and re-brand the Panduit.com website and Partner Portals to Prevent loss of business due to partner drop-offs
• They needed to Create an integrated High Availability solution for all customers and partners, with a single address (www.panduit.com) with Mobile and Social Media Channels
• They needed to Develop a catalog of self-service functions that can be assigned based on differentiated role-based services by partner & customer segments and/or tiers

Its always better to hear it directly from the happy customer.

The Solution for Panduit was Oracle WebCenter Digital Experience Platform and Oracle Fusion Middleware AppAdvantage including the following:

  • Oracle WebCenter (Sites, Portal, and Content), Oracle SOA, Oracle BPM, OPSS, Weblogic Suite, and ADF
  • Single Platform – Supports portal, website, database based services, application-to-application service integration, EDI, etc.
  • Integration – Adapters were available out-of-the box to integrate with Panduit’s Oracle E-Business Suite with protected support for future releases
  • Reusability – Component and visual template reuse between applications
  • Social Community – Out-of-the-box social media and collaboration
  • Analytics –  Built in analytical capabilities
  • Mobility – Can be extended to mobile devices

Their new integrated website and self-service partner portal was completed in 12 months, starting from ground zero to launch.

Now they are able to:

  • Support a growing global partner ecosystem with secure, multilingual online experience
  • Provide integrated role-based experiences for all customers and partners within a single address (www.panduit.com).
  • Improve number and quality of sales leads through increased web and mobile customer interactions and registrations
  • Experience the benefits with activity up 57% from previous year with portal site @ 42,632 self-serve transactions per month



Watch On-Demand: Delivering Moments of Engagement Across the Enterprise


Tuesday Apr 01, 2014

PuppyCoin - New currency

I'm firmly convinced today that as far as content goes - Puppies have become the newest currency. Here at Oracle - we received a notice today about a new feature on our benefits plan that rivals other company benefit plans. We just started this year with an option for TeleMedicine, which is great, but NONE of my friends have this PuppyBenefit where they work. So... maybe you should consider working for Oracle - great products, great people,  awesome benefits and PUPPIES!



Introducing PuppyConnect



American Well is delighted to announce a brand new service:PuppyConnect. Although only in beta, PuppyConnect enables you to visit with a puppy 24/7/365 through secure video chat.

Connecting with a puppy is just as easy as speaking with a doctor or nutritionist on American Well. The only difference is that with PuppyConnect, your visit is with an adorable puppy rather than a clinician. You simply choose the puppy you would like to see, click connect, and the puppy will appear within moments – groomed and ready to go.

For more information on the PuppyConnect feature or to register for our beta experience, please visit www.americanwell.com/puppy



www.AmWell.com

Here is their promotional video on the new service below. Check out the links above - you can even select your puppy! I'm already signed up!


About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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