Tuesday Dec 31, 2013

SFW! Celebrate New Years 2014 with our first ever Oracle WebCenter Spotify playlist!

Happy New Years Everyone!  

All of us here on the Oracle WebCenter team hope you have a prosperous and enjoyable 2014. To celebrate the arrival of 2014, we've put together some choice songs in a Spotify playlist and are sharing them with all of you (OK, well, everyone can access it - but we are only telling you!).  Feel free to crank up this playlist to help get through a busy work day or to rock out after work.  Whatever the case, we hope you enjoy it, share it with your friends and let us know what you think!  If you don't already have a Spotify account, now is your chance to try it out - and the basic service is free.  You will need an account to be able to access the playlist.

Click this link to launch Spotify: 

Oracle WebCenter Happy New Years 2014

We thank the good folks at Spotify for making music accessible and most of all, we thank all of you for being our customers.  Have a great 2014 everyone!

Rock on,

The WebCenter Team 

Friday Dec 20, 2013

Happy Holidays from the WebCenter Team









Tuesday Dec 10, 2013

Document Management can drive you crazy!

It is hard to believe but here we are, approaching 2014, and many companies find themselves as befuddled as ever over basic document management challenges. At least, I think they should be "basic" by this time. After all, document and content management technologies have been around for a long time now. Shouldn't most companies have solved these problems and moved on by now?  Turns out, the answer is a definite NO and arguably, the problem is worse than it has ever been.

In a article published by CIO Insight earlier this year, the results of a Harris Interactive poll showed just how pervasive document management challenges are. With more than 1000 knowledge workers across the U.S. and the U.K. participating in the poll, here are some of the interesting results.

83% of knowledge workers lose or waste time every day on document-collaboration issues

In Search Of ... 
73% meet with challenges in simply looking for files.

Identity Crisis  
57% get confused about whether the documents they're accessing are the "right" ones.

48% admit they've emailed the wrong version to a boss, client or coworker.

Mistaken Situation 
47% say they've worked on the wrong version of a document.

Anger Management
33% will yell at their computers.

It's 5 O'Clock Somewhere ...
21% will head to a bar.

78% feel these situations are more frustrating than locking their keys in the car.

64% say these situations are worse than having to work on a weekend.

Why does this happen? Most organizations already have some sort of document management system. Doesn't that solve basic versioning and search problems? Not necessarily! Sometimes they have too many of them which simply magnifies the "where is that document located" problem.  Now factor in the use of multiple consumer-oriented cloud file sharing systems like Dropbox, SkyDrive and Google Drive and the business challenges simply get worse!

So what is the answer? Here at Oracle, we help customers use WebCenter to simplify their approach to document and content management by consolidating wherever possible so that older systems can be put into maintenance mode and information can be more easily discovered by users or even within key business processes. But it is never that simple when humans are involved and users have to see the benefits of keeping their files in a single location before they will really get in the habit of using a content management system on a daily basis. It takes time but once users experience the joys of being able to find the right files quickly and in the context of their daily work, they tend to see the light pretty quickly.

It's not a problem that can go ignored as the impacts on business are too significant. Check out our latest infographic on the subject to learn more about why storing information in a scatter-shot manner is a very bad idea.

Be sure to check out our new WebCenter Content home page where you can find additional information to make the best decisions for your business when it comes to document and content management.  It will help make sure the knowledge workers in your company do not have to work weekends, they won't feel the need to yell at their computers and you won't drive them to drink.

Thursday Dec 05, 2013

Are You Ready to Manage 50x the Amount of Business Content?

Evernote Export

50 X

The amount of information companies have to manage is expected to grow by 50x in the next decade. Yet already some 90 percent of documents, images, and other unstructured content is un-managed. So it is no surprise that 87 percent of organizations blame performance issues on information growth. 

"Many companies try to homebrew content management. This will work for a while, but at some point you reach critical mass. You can't find content. There is no versioning. You don't know who made changes," says Tom Turchioe, CTO, Critigen. "These are the things that drive you toward an enterprise-class solution such as 
Oracle WebCenter Content."

And as the sheer volume and variety of content proliferates, so do risks. It is estimated that 20 percent of chief information officers in regulated industries will lose their jobs by 2016 for failing to implement the discipline of information governance. Meanwhile, employees are spending an estimated nine hours per week searching for and not finding content—at cost of US$14,000 per worker per year. 

Assess Your Content Management Strategy
Now, a new, easy-to-use self-assessment tool helps companies measure the effectiveness of their current content management system. More than just cost savings, it identifies opportunities to maximize the value of structured and unstructured content. Specifically, the tool measures performance in terms of

  • Information access
  • Content infrastructure
  • Content-enabled business processes
  • Information governance

About Oracle Enterprise Content Management
Besides a unified repository to house unstructured content, Oracle WebCenter Content provides the tools to deliver content to business users in the proper format and within context of familiar applications to fit the way they work. In addition, it

  • Integrates content within critical business applications such as Oracle E-Business Suite, Oracle’s PeopleSoft, and Oracle’s JD Edwards
  • Introduces consistent rules governing content access, location, retention, and disposal
  • Provides secure, controlled mobile access
  • Integrates with a variety of systems via Oracle Fusion Middleware
  • Manages all documents from creation to end-of-life

Get more information about Oracle WebCenter Content.

There's more of this great content in this November's WebCenter Newsletter

Subscribe for more content every other month.

Deliver Superior Business Efficiency with Enterprise Content Management

Wednesday Dec 04, 2013

Oracle WebCenter Best Practices

Evernote Export

Get best practices and deployment advice from Oracle expert John Brunswick in today's post. Passionate about both business and technology, John focuses on maximizing IT's ability to streamline and optimize business

Five Best Practices for Global Content Management

Managing an enterprise content repository is no small task, but if properly set up with a foundation that leverages best practices, the repository can provide significant value that increases over time. It is difficult to justify the investment of time to retrofit these techniques, so incorporating them at the start of your enterprise content management initiative is essential.

  • Inheritance. Mature content management solutions enable content items to inherit characteristics of the parent area they are placed into. This capability is your biggest ally in the battle to maintain quality information in your repository. Using an inheritance scheme lets you benefit from the automatic application of security, workflow, required metadata, categorization, and ownership rules to content.
  • Foundational structure. Create a foundation of areas within the repository on the basis of geography, line of business, or a nested combination of both. There are many good taxonomy guides available online to help in this effort.
  • Contribution privilege control. Require that users requesting to create new areas within the global repository state the business purpose, staffing resources, and effort required. This adds accountability, which helps ensure the longevity of the repository.
  • Creation and management of content. Use the information provided when contribution access was requested to ensure that any necessary security and/or workflow is applied. Use an alias attached to areas in the repository to map ownership. Update the alias when users change business units or leave.
  • Retirement. With an analytic foundation to monitor all content activity, it is possible act on performance thresholds that should be established during the request of contribution privileges. For example, if a content item has not been opened in five years, its inclusion in the repository should be reevaluated. Unused content clutters browsing and search results, drastically reducing usability.

Read more in-depth information about best practices for global content management.

Read more from John Brunswick.

There's more of this great content in this November's WebCenter Newsletter

Subscribe for more content every other month.

Deliver Superior Business Efficiency with Enterprise Content Management

Tuesday Dec 03, 2013

How Well Does Your Organization Do Self-Service?

Assessment Tool Measures
Your Self-Service Portal Strategy

The adoption of self-service portals is accelerating, but too often portals are implemented without a comprehensive strategy that ensures key functionality, such as cohesive user experiences and integration with back-end applications. Now a new assessment tool lets organizations quickly measure the effectiveness of their current self-service portal approach. 

Recent studies indicate that self-service portals are now more of a business imperative than ever. One study shows that 55 percent of consumers prefer automated self-service—twice as many as five years ago. The potential benefits are enormous: self-service reduces costs by US$9.00 per employee per month by eliminating manual, paper-intensive processes. 
View a new infographic to learn about other interesting facets of self-service. 

Are You a Self-Service Leader?
Despite the potential to use portals to reduce costs and increase satisfaction, many organizations install packaged applications that focus only on one aspect of a relationship with a customer, employee, or partner. For example, a customer relationship management system may present sales projection information but fail to integrate with the enterprise resource planning system to provide current account status. 

"Too often, such an approach doesn't address every aspect of taking action," explains Ashish Agrawal, senior director of product management for Oracle WebCenter Portal. 

The Oracle Self-Service Portal User Experience Assessment quickly helps you benchmark your organization's approach, including

  • Portal strategy
  • Portal agility
  • Integration and personalization
  • Social interactivity
  • Cross-channel integration

Why Oracle WebCenter? 
Oracle is the only enterprise software vendor with the complete, open, and integrated approach to support a truly comprehensive self-service portal strategy. With Oracle WebCenter Portal, you can

  • Integrate content, information, and business processes
  • Easily create and manage mobile portal experiences for desktop browsers, smartphones, tablets, and kiosks
  • Build and deploy custom-built components using rich development tools

View the new self-service portal destination page and take the Oracle Self-Service Portal User Experience Assessment

Access in-depth information about Oracle WebCenter Portal

Download a white paper about self-service portals, “Oracle WebCenter Portal: High Value Web Experiences Through Self-Service Portals.”

There's more of this great content in this November's WebCenter Newsletter

Subscribe for more content every other month.


Oracle Cloud Content and Process power the next wave of productivity, mobile efficiency, and workgroup innovation. Only Oracle offers an integrated suite of content, process and sites cloud services that enable business users to easily collaborate anywhere, simplify business automation, and communicate more effectively.


« December 2013 »