By Lance Shaw on Jul 18, 2013
Hyundai Motor Company is a well-known, global brand and is part of a very large, multi-faceted worldwide corporation. The automotive division as been seeing some very rapid growth and all you have to do is notice how many Hyundai vehicles on the road these days to see proof positive of that. (Disclosure: I recently joined the ranks of satisfied Hyundai owners - the Santa Fe is quite hard to beat!)
But with rapid growth often comes growing pains, and Hyundai knew they needed to address infrastructure performance and even more importantly, process and team performance. With thorough planning and analysis, they devised a plan to centralize content management, drastically improve infrastructure performance by using the Oracle Exa platform and take advantage of Oracle integration up and down the software stack. But perhaps more importantly, they also took a look at the WAY they do business and how their teams inter-operate and share information.
One big area for improvement turned out to be their reliance on paper-based business processes. Using paper for contracts, invoices, internal forms, documentation, operating procedure documents and many other information types was causing important business processes to be sluggish. Critically, information was becoming harder and harder to find as the volume of paper continued to increase. Something had to be done!
Enter Oracle WebCenter Content and Imaging solutions. By reducing the number of internal information silos in use, information became easier to locate. By utilizing imaging and scanning technologies across their distributed office and showroom network they are realizing some very impressive cost reductions. Impressive as in a savings of around $1 Million U.S. Dollars per year! Below is the quote that Hyundai issued about the savings they are getting:
"We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document centralization system over their competitors as they offer stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved up to US$1.1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry," said Kang Tae-jin, manager, General Affairs Team, Hyundai Motor Company.
Take a look around your office. Do you see people handling large amounts of paper as part of their every day jobs? Is it easy for employees to quickly find the information they need so that fast, proper business decisions can be made? Are workers still copying and printing out paper documents to use as reference materials or to file? And what happens to all that paper over time? Is it stored properly and securely? Or do you have a large annual company bonfire every year?
One thing is for sure - there is room for operational improvements no matter the size of your company. To be more competitive, Hyundai has to be as nimble and responsive as they can be. You know what? It's working. The other metric in all of this is customer satisfaction and I can tell you from personal experience they have been quite impressive. Yes, I still had to fill out a form when signing up for the lease, but I know it is being scanned, classified, recognized and routed efficiently due to Oracle WebCenter Imaging technology. The speed at which the process moved was very fast, there was no confusion or duplicate content, web access to my personal information and car details was immediately available and the sales, finance and service teams were in lockstep.
If you cannot say the same about how your business operates, we think we can help!
If you would like to see a short, introductory video illustrating the value of WebCenter Imaging, click this link to watch it now. If you would like to learn more about our Imaging solutions, how they work and hear more customer success stories and read up on other details, please visit our WebCenter Imaging solutions pages.
We hope to speak with you soon!
The Oracle WebCenter Team