By Lance Shaw on Jun 21, 2013
Yesterday, I went skydiving with three of my children. It was thrilling, scary, invigorating and exciting. While there is obvious risk involved, the reward and feeling of success was well worth it. You might already be wondering what skydiving would have to with WebCenter, so let me explain.
Implementing a skydiving program and becoming an instructor does not happen overnight. It does not happen with the purchase of the needed technology. Not one of us would go out, buy a parachute, the harnesses, helmet and all the gear and be able to convince anyone that we are now ready to be a skydiving instructor. The fact is that obtaining the technology is merely a small piece of the overall process and so is the case with managing content in your company. You don't just buy the right software (Oracle WebCenter Content) and go to your boss and declare information management success. There is planning, research and effort that goes into deploying software of any kind and especially when it is as mission-critical to the success of your business as Enterprise Content Management.
To become a certified skydiving instructor takes at least 3 years of commitment and often longer. In the United States, candidates must complete over 500 solo jumps of their own over a minimum of 36 months and then must complete additional rigorous training under observation. When you consider the amount of time and effort involved, it's not unlike getting a college degree and anyone that has trusted their lives to one of these instructors will no doubt appreciate their dedication to the curriculum. Implementing an ECM system won't take that long, but it certainly requires commitment, analysis and consideration.
But guess what? Humans are involved and that means that mistakes can happen and that rules change. This struck me while reading an excellent post on darkreading.com by Glenn S. Phillips entitled "Mission Impossible: 4 Reasons Compliance is Impossible". His over-arching point was that with information management and security, environments change and people are involved meaning the work is never done. He stated that you can never claim your compliance efforts are complete because of the following reasons.
- People are involved. And lets face it, some are more trustworthy than others.
- Change is Constant. There is always some new technology coming along that is disruptive. Consumer grade cloud file sharing and sync tools come to mind here.
- Compliance is interpreted, not defined. Laws and the judges that read them are always on the move.
- Technology is a tool, not a complete solution. There is no magic pill.
The skydiving analogy holds true here as well. Ultimately, a single person packs your parachute. For obvious reasons, you prefer that this person be trustworthy but there are no absolute guarantees of a 100% error-free scenario. Weather and wind conditions are never a constant and the best-laid plans for a great day of skydiving are easily disrupted by forces outside of your control. Rules and regulations vary by location and may be updated at any time and as I mentioned early on, even the best technology on its own will only get you started.
The good news is that, like skydiving, with the right technology, the right planning, the right team and a proper understanding of the rules and regulations that govern your industry, your ECM deployment can be a great success. Failure to plan for any of the 4 factors that Glenn outlined in his article will certainly put your deployment and maybe even your company at risk, so consider them carefully.
As a final aside, for those of you who consider skydiving an incredibly dangerous and risky pastime, consider this comparative statistic. In 2012, the U.S. Parachute Association recorded 19 fatal skydiving accidents in the U.S. out of roughly 3.1 million jumps. That’s 0.006 fatalities per 1,000 jumps. By comparison, the U.S. National Highway Traffic Safety Administration reports that there were 34,080 deaths due to car accidents in 2012. Based on the percentages, one could argue that it is safer to jump out of a plane than to drive to the airport where the skydiving will take place.
While the way you manage, secure, classify, control, retain and dispose of company files may not carry as much risk as driving or skydiving, it certainly carries risk for the organization when not planned and deployed appropriately. Consider all the factors involved in your organization as you make your content management plans. For additional areas of consideration, be sure to download our free whitepaper on the topic entitled "The Top 10 Criteria for Choosing an ECM System" which is available for download here.