Tuesday Mar 05, 2013

Quarterly Customer Update Webcasts

Quarterly Customer Update Webcasts

Oracle offers a series of live Webcasts for all Oracle WebCenter customers (content, portal, sites and social) to get the latest info from product management about their WebCenter products.

Next WebCenter Customer Webcast – March 14th / 15th
Join the Oracle WebCenter team as we provide insights into hot new products and roadmaps that you would want to consider for your WebCenter deployment. With Social Computing and Mobility being 2 of the hottest topics in the industry, we would like to present WebCenter's offerings in these areas. This next Oracle WebCenter Quarterly Customer Update Webcast is scheduled to air on March 14th (March 15th in Asia Pacific). We will also be sharing the latest product updates and key support announcements that all WebCenter professionals and solution owners need to know.

Don’t miss out on getting the latest information.   There will be two live sessions with Q&A at the end of each session.

Register for Session 1 -  March 14th 9am San Francisco, 12nn New York, 4pm London 
Register for Session 2 – March 15th  9am Singapore, 12nn Sydney, (14h) 6pm San Francisco

Stay informed: The Oracle WebCenter Alerts blog keeps you up to date on the latest product information - such as new releases, samples, events, integrations and certification updates.Subscribe via RSS or Email.

Register for Session 1
Mar 14th  9am San Francisco

12pm New York

4pm London

Register for Session 2
Mar 14th 6pm San Francisco

Mar 15th 9am Singapore

Monday Mar 04, 2013

The Online Customer Experience Challenge

Web, mobile and social channels have ushered in what Altimeter analyst, Brian Solis, referred to in a recent Oracle WebCenter Social Business Thought Leaders webcast as connected consumers. These connected consumers have more choices, influence and access to online information than ever before. Engaging these customers and earning their sales and loyalty can be a great challenge.

Customers decide how, when, and where they want to engage with your brand--whether it's in the store, over the phone or on the web. They expect you to know who they are and what they need, and to seamlessly recognize them at every touch-point.

Newer channels like social and mobile have significant implications on how customers engage with organizations online and what businesses need to do manage the online channel more efficiently and effectively. Social networking has amplified the customer's voice and peers now have greater influence over buying decisions than traditional marketing. The pervasiveness of cell phones and tablets has also turned the online customer experience into an increasingly mobile experience, bringing with it new challenges for engaging always connected customers who are accessing the online channel with an ever increasing variety of mobile devices. As a result the power has shifted from brands to customers, and the delivery of an engaging online customer experience has become a great challenge for businesses today.

We invite you to learn how you can start engaging these connected customers through exceptional online experiences by viewing this screencast from the New Business Imperative: Social, Mobile, Cloud Series.

Friday Mar 01, 2013

Improve Customer Satisfaction with Self-Service Portals

We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. As you know, customer self-service is now the channel of choice for today's customers. They expect a customer self-service portal that provides a convenient way to post service issues, place new orders, or view their order histories.  A customer portal lets you stay open for business 24/7 around the world and delivers a high-quality, high-touch experience for customers while reducing the cost of customer care. 

If you haven’t viewed our screencast already, we invite you to watch to see how a self-service portal will:

  • Empower customers with unprecedented control over their purchase decisions, 
  • Provide real-time access to such data as order status, order status tracking and return authorizations, 
  • Drive more return visits and greater customer loyalty

Oracle Cloud Content and Process power the next wave of productivity, mobile efficiency, and workgroup innovation. Only Oracle offers an integrated suite of content, process and sites cloud services that enable business users to easily collaborate anywhere, simplify business automation, and communicate more effectively.


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