Monday Nov 12, 2012

Is content slowing down your business?

We are living in a digital world, however paper is everywhere and expensive, right? We all agree content is an important part of our organization and contribute to its decision making. However many of us see dealing with this as a challenge and the growth of content is impacting our ability to scale and respond quickly to our customers. Business always has been content intensive.

For JD Edwards customers, this is an important consideration.  After all, the processes being run in JD Edwards are usually very critical to the success of your business and if they are not running as smoothly as they should due to manual process steps involving paper or searching for content, you should look into improving them.  To that end, we hope you will take the time to view this recorded webinar and learn how Oracle and KPIT | SYSTIME have partnered to help a JD Edwards customer content-enable its enterprise with Oracle WebCenter Content and Oracle WebCenter Imaging 11g and integrate them back with JD Edwards to significantly improve processing speed and operational costs.

How valuable are you to your organization?

I don't know about you but I find it easy to get bogged down with the daily list of tasks and deliverables.  We all have lots to do and it all seems to be due tomorrow.  If you are reading this blog, than your to-do list is almost certainly filled with tasks related to the management, processing and publishing of information.  As we get mired in the daily routine of making sure that the content management needs of the organizations are met, we can easily lose sight of the value that we bring.  After all, if information and content is the lifeblood of our organizations, then surely maintaining the healthy flow of that information has real value.  But how can you measure that value and bring it forward on your résumé or your list of achievements in time for your next performance review?

The AIIM organization has spent a lot of time recently researching the value of certification for "information professionals".  When it comes to enterprise content management (ECM) there are many areas of specialization including records management, content archivist, digital asset manager, content librarian and more.  Specialization can clearly drive up your value but it can also lock you into a narrow niche area of focus.  AIIM has found that what companies also need is someone that can apply their knowledge of how information is managed within the operational scope of the business in order to drive real, measurable strategic value.  When you can showcase the value of a broader, business-wide mindset to your management, you have more opportunity to make professional progress and drive real growth where it counts, your paycheck.  

We here on the Oracle WebCenter team partnered with AIIM on the research they performed around the value of an information professional certification program. In a webinar this week, Doug Miles of AIIM and I will be talking about the results of that recent survey and what it is going to mean in the future to be recognized as a "Certified Information Professional" (CIP).  Oracle sponsored this research to help individuals and companies understand the value of enterprise content management and what it means across the entire organization. I hope you will join us.

If any of us were stopped in the street and were asked about it, I bet most of us would think of ourselves as an "Information Professional".  Now we have a way to actually prove it!  There's only one downside that I can see...  you will have to get your business cards updated to include the "CIP" acronym after your name.  I think you will agree that is a price worth paying!

Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

Oracle Corporation
Register Now for this Webcast.
Lowers Customer Service Costs with Oracle WebCenter

Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year. LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction.

Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to:

  • Deliver a state of the art customer self-service portal
  • Reduce traffic on high cost, low satisfaction customer service channels
  • Integrate business workflows and legacy applications

Register Now for this Webcast.

Register now for this exclusive event.

November 14, 2012

10 a.m. PT / 1 p.m. ET
Presented by:
Giovani Dacumos Giovani Dacumos
Director of Systems, Los Angeles Department of Building & Safety
Jing Reyes Jing Reyes
Applications Development Group Manager, Los Angeles Department of Building & Safety
Rajiv Desai Rajiv Desai
CEO, 3Di
Sheetal Paranjpye Sheetal Paranjpye
Project Manager, 3Di
Presented by:
Hardware and Software Engineered to Work Together
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