Tuesday Oct 02, 2012

The latest Oracle Social Network News from Open World

Highlights

Oracle and Partners showcase the latest development around  Oracle Social Network  (OSN)

  • Integration of OSN Social Fabric into Business Applications like Finance, HCM and Customer Experience
  • Partners like Cisco WebEx, Avaya, Weemo, Lingotek and HarQen showcase OSN integration
  • Oracle shares details around internal OSN deployment

Please visit us at 2413 Moscone South  Exhibition Hall  and  experience a live OSN demo


Social Fabric 

Oracle Social Network socializes your Applications, Process and Content within your Enterprise.

Here are some examples what is shown at Oracle Open World.

Socialize the Finance department

  • Enable Finance departments to collaborate instantly during quarter close with real-time information access
  • Enable finance professionals in the back office to easily interact with the rest of the company
  • Provide privacy when discussing sensitive financial results within Conversations 


Socialize Human Capital Management (HCM)

  • Promotes attainable performance goals that achieve the business objectives of the enterprise
  • Capture expertise across the network
  • Continuous feedback loop provided that results in productivity and innovation improvement tied to higher employee engagement

OSN and Customer Experience

  • Find the person with the best skills to assist with the issue
  • Real-time collaboration in  context of the issue
  • Track an Agent’s collaboration contributions
  • Identify and contribute relevant knowledge back to the system

Cisco/Webex integration

The Web Conferencing tool of your choice can be integrated with OSN. In the example below you can see the integration of the Cisco WebEx solution into OSN.

and sure - this works on mobile devices as well  :-)

OSN @ Oracle

Oracle has deployed OSN as part of the internal Fusion CRM application rollout. After just 4 month we can see impressive usage patterns.


WebCenter Innovation Award Winners

Of course, here on our WebCenter blog – we’d like to highlight and brag about our great WebCenter winners.

The 2012 WebCenter Innovation Award Winners

University of Louisville

University of Louisville

  • Location: Louisville, KY, USA
  • Industry: Higher Education
  • Fusion Middleware Products: WebCenter Portal, WebCenter Content, JDeveloper, WebLogic, Oracle BI, Oracle IdM

University of Louisville is a state supported research university

Statewide Informatics Network to improve public health

The University of Louisville has implemented WebCenter as part of the LOUI (Louisville Informatics Institute) Initiative, a Statewide Informatics Network, which will improve public healthcare and lower cost through the use of novel technology and next generation analytics, decision support and innovative outcomes-based payment systems.

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News Limited


News Limited

  • Country/Region: Australia
  • Industry: News/Media
  • FMW Products: WebCenter Sites
  • Single platform running websites for 50% of Australia's newspapers

News Corp is running half of Australia's newspaper websites on this shared platform powered by Oracle WebCenter Sites and have overtaken their nearest competitors and are now leading in terms of monthly page impressions. At peak they have over 250 editors on the system publishing in real-time.
Sites include: www.newsspace.com.au, www.news.com.au, www.theaustralian.com.au and many others

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Life Technologies

Life Technologies Corp.

Country/Region: Carlsbad, CA, USA
Industry: Life Sciences
FMW Products: WebCenter Portal, SOA Suite

Life Technologies Corp. is a global biotechnology tools company dedicated to improving the human condition with innovative life science products. They were awarded an innovation award for their solution utilizing WebCenter Portal for remotely monitoring & repairing biotech instruments.

They deployed WebCenter as a portal that accesses Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired.  The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers.  The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs.

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China Mobile

China Mobile Jiangsu

China Mobile Jiangsu is one of the biggest subsidiaries of China Mobile. It has over 25,000 employees and 40 million mobile subscribers.

  • Country/Region: Jiangsu, China
  • Industry: Telecommunications
  • FMW Products: WebCenter Portal, WebCenter Content, JDeveloper, SOA Suite, IdM

They were awarded an Innovation Award for their new employee platform powered by WebCenter Portal is designed to serve their 25,000+ employees and help them drive collaboration & productivity.

JSMCC (Chian Mobile Jiangsu) Employee Enterprise Portal and Collaboration Platform. It is one of the China Mobile’s most important IT innovation projects. The new platform is designed to serve for JSMCC’s 25000+ employees and to help them improve the working efficiency, changing their traditional working mode to social ways, encouraging employees on business collaboration and innovation. The solution is built on top of Oracle WebCenter Portal Framework and WebCenter Spaces while also leveraging Weblogic Server, UCM, OID, OAM, SES, IRM and Oracle Database 11g. By providing rich collaboration services, knowledge management services, sensitive document protection services, unified user identity management services, unified information search services and personalized information integration capabilities, the working efficiency of JSMCC employees has been greatly improved.

Main Functionality : Information portal, office automation integration, personal space, group space, team collaboration with web2.0 services, unified search engine for multiple data sources, document management and protection. SSO for multiple platforms.

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LADWP – Los Angeles Department for Water and Power

Los Angeles Department of Water and Power (LADWP) is the largest public utility company in United States with over 1.6 Million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another city department.

  • Country/Region: US – Los Angeles, CA
  • Industry: Public Utility
  • FMW Products: WebCenter Portal, WebCenter Content, JDeveloper, SOA Suite, IdM

The new infrastructure consists of:

  • Oracle WebCenter Portal including mobile portal
  • Oracle WebCenter Content for Content Management and Digital Asset Management (DAM)
  • Oracle OAM (IDM, OVD, OAM) integrated with AD for enterprise identity management
  • Oracle Siebel for CRM
  • Oracle DB
  • Oracle SOA Suite for integration of various subsystems and back end systems

 The new portal's features include:

  • Complete Graphical redesign based on best practices in UI Design for high usability
  • Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management)
  • Financial Assistance Programs (CRM, WebCenter)
  • Customer Rebate Programs (CRM, WebCenter)
  • Turn On/Off/Transfer of services (Commercial & Residential)
  • Outage Reporting
  • eNotification (SMS, email)
  • Multilingual (English & Spanish) – using WebCenter multi-language support
  • Section 508 (ADA) Compliant
  • Search – Using WebCenter SES (Secured Enterprise Search)
  • Distributed Authorship in WebCenter Content
  • Mobile Access (any Mobile Browser)




Meet This Year's Most Impressive WebCenter Customer Projects

Innovation Award Winners!

Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects

Oracle OpenWorld Session – Tuesday Oct. 2, 2012: Moscone West, Room 3001 at 11:45AM

This year – the Oracle Excellence awards had an amazing number of nominations. Each group at Oracle had a challenge to select the most innovative and game-changing nominations for their winners. The Fusion Middleware Innovation Awards, jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, honor organizations using Oracle Fusion Middleware to deliver unique business value.  This year, the awards will recognize customers across eight distinct categories:

  • Oracle Exalogic
  • Cloud Application Foundation
  • Service Integration (SOA) and BPM
  • WebCenter
  • Identity Management
  • Data Integration
  • Application Development Framework and Fusion Development
  • Business Analytics (BI, EPM and Exalytics)

 The nominations included the pioneers in our customer base using these solutions in innovative ways to achieve significant business value. Tune in this afternoon for a listing of the WebCenter winners.

About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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