Thursday Sep 06, 2012

Oracle's Vision for the Social-Enabled Enterprise

Oracle Executive Strategy Update. Oracle’s Vision for the Social-Enabled Enterprise. Oracle Cloud

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Mon., Sept. 10, 2012
10 a.m. PT / 1 p.m. ET

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Mark Hurd

Mark Hurd

President, Oracle

Thomas Kurian

Thomas Kurian

Executive Vice President, Product Development, Oracle

Reggie Bradford

Reggie Bradford

Senior Vice President, Product Development, Oracle

Dear Colleague,

Smart companies are developing social media strategies to engage customers, gain brand insights, and transform employee collaboration and recruitment. Oracle is powering this transformation with the most comprehensive enterprise social platform that lets you:

  • Monitor and engage in social conversations
  • Collect and analyze social data
  • Build and grow brands through social media
  • Integrate enterprisewide social functionality into a single system
  • Create rich social applications

Join Oracle President Mark Hurd and senior Oracle executives to learn more about Oracle’s vision for the social-enabled enterprise.

Register now for this Webcast.

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WebCenter Customer Spotlight: Guizhou Power Grid Company

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Guizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion.

The business objectives were to consolidate information contained in disparate systems into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information.

Guizhou Power Grid Company saved more than US$693,000 in storage costs, reduced  average search times from 180 seconds to 5 seconds and solved 80% to 90% of technology and maintenance issues by searching the Oracle WebCenter Content management system.



Company Overview
A wholly owned subsidiary of China Southern Power Grid Company Limited, Guizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion.

Business Challenges
The business objectives were to consolidate information contained in disparate systems, such as the customer relationship management and power grid management systems, into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information.

Solution Deployed
Guizhou Power Grid Company  implemented Oracle WebCenter Content to build a content management system that enabled the secure, integrated management and storage of information, such as documents, records, images, Web content, and digital assets. The content management solution was integrated with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site.

Business Results

  • Saved more than US$693,000 in storage costs and shortened the material distribution time by integrating the knowledge management solution with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site
  • Enabled staff to search 31,650 documents using catalogs, multidimensional attributes, and knowledge maps, reducing average search times from 180 seconds to 5 seconds and saving approximately 1,539 hours in annual search time
  • Gained comprehensive document management, format transformation, security, and auditing capabilities
  • Enabled users to upload new documents and supervisors to check the accuracy of these documents online, resulting in improved information quality control
  • Solved 80% to 90% of technology and maintenance issues by searching the Oracle content management system for information, ensuring IT staff can respond quickly to users’ technical problems
  • Improved security by using role-based access controls to restrict access to confidential documents and information
  • Supported the efficient classification of corporate knowledge by using Oracle’s metadata functions to collect, tag, and archive documents, images, Web content, and digital assets

“We chose Oracle WebCenter Content, as it is an outstanding integrated content management platform. It has allowed us to establish a system to access, query, share, manage, and store our corporate assets. This has laid a solid foundation for Guizhou Power Grid Company to improve management practices.”

Luo Sixi, Senior Information Consultant, Guizhou Power Grid Company


Additional Information

The Social Business Thought Leaders

Enterprise Gamification, Big Data, Social Support, Total Customer Experience, Pull Organizations, Social Business. Are these purely the latest buzzwords to enter the market or significant trends that companies should keep an eye on?

Oracle recently sponsored and presented at the 5th Social Business Forum, one of the largest European events on the use of social media as a business tool and accelerator. Through the participation of dozens of practitioners, experts and customer success stories, the conference demonstrated how a perfect storm of technology, management and cultural change is pushing peer-to-peer conversations deep into business processes. It is clear that Social Business is serving as a new propellant of agility, efficiency and reactivity.

According to Deloitte and MIT what we have learned to call Social Business is considered important in the next 3 years by 86% of managers (see Social Business: What Are Companies Really Doing?, MIT Sloan Management Review and Deloitte). McKinsey further estimates the value that can be unlocked in terms of knowledge-worker productivity, consumer insights, product co-creation, improved sales, marketing and customer service up to $1300B (See The social economy: Unlocking value and productivity through social technologies, McKinsey Global Institute). This impacts any industry, with the strongest effects seen in Media & Entertainment, Technology, Telcos and Education.

For those not able to attend the Social Business Forum and also for the many friends that joined us in Milan, we decided to keep the conversation going by extracting some golden nuggets from the perspective of five of the most well-known thought-leaders in this space. Starting this week you will have the chance to view:

  • John Hagel (Author of the Power of Pull and Co-Chairman Center for the Edge at Deloitte & Touche)
  • Christian Finn (Senior Director, WebCenter Evangelist at Oracle)
  • Steve Denning (Author of The Radical Management and Independent Management Consulting Professional)
  • Esteban Kolsky (Principal & Founder at ThinkJar)
  • Ray Wang (Principal Analyst & CEO at Constellation Research)
Stay tuned to hear:
  • How pull organizations are addressing some of the deepest challenges impacting the market.
  • How to integrate social into existing infrastructure and processes.
  • How to apply radical management to become more agile and profitable.
  • About the importance of gamification as an engagement lever.
The first interview with John Hagel will be published tomorrow. Don't miss it and the entire series!
About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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