Wednesday Sep 05, 2012

WebCenter Customer Spotlight: Global Village Telecom Ltda

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Global Village Telecom Ltda. (GVT)  is a leading Brazilian telecommunications company, developing solutions and providing services for corporate and end users. GVT is located in Curitiba, Brazil, employs 6,000 people and has an annual revenue of around US$1 billion. 

GVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and  enable the company’s leadership to provide information to all departments in real time.

GVT implemented Oracle WebCenter Content to centralize the company's content and they built  a portal to share and find content in real-time.

Oracle WebCenter Content enabled GVT to quickly and efficiently integrate communication among all company employees—ensuring that GVT maintain a competitive edge in the market. Human Resources reduced the time required for issuing internal statements to all staff from three weeks to one day.



Company Overview
Global Village Telecom Ltda. (GVT)  is a leading telecommunications company, developing solutions and providing services for corporate and end users. The company offers diverse innovative products and advanced solutions in conventional fixed telephone communications, data transmission, high speed broadband internet services, and voice over IP (VoIP) services for all market segment. GVT is located in Curitiba, Brazil, employs 6,000 people and have an  annual revenue of around US$1 billion.  

Business Challenges
GVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and enable the company’s leadership to provide information to all departments in real time.

Solution Deployed
GVT worked with the Oracle Partner IT7 to deploy Oracle WebCenter Content to securely centralize the company's content such as growth indicators, spreadsheets, and corporate and descriptive project schedules. The solution enabled real-time information sharing through the development of Click GVT, a portal that currently receives 100,000 monthly impressions from employee searches.

Business Results
GVT gained a competitive edge in the communications market by accelerating internal information flow, streamlining the content standardizing information and enabled real-time information sharing and discovery. Human Resources  reduced the time required for issuing  internal statements to all staff from three weeks to one day.

“The competitive nature of telecommunication industry demands rapid information in the internal flow of the company. Oracle WebCenter Content enabled us to quickly and efficiently integrate communication among all company employees—ensuring that we maintain a competitive edge in the market.”

Marcel Mendes Filho, Systems Manager, Global Village Telecom Ltda.


Additional Information

Oracle OpenWorld Interactive Customer Panels

Oracle OpenWorld attendees regularly report that their interactions with fellow Oracle customers represent the most valuable aspect of the conference. This year, four customer panels will promote these valuable Oracle WebCenter interactions, including: 

Building Next-Generation Portals: An Interactive Customer Panel Discussion 
(Wednesday, October 3, 5:00 p.m., Moscone West 3000, session ID# CON8900)
  • With panelists from Aramark, Canadian Partnership Against Cancer, Los Angeles Department of Building & Safety, Los Angeles Department of Water & Power and Siemens Healthcare
Becoming a Social Business: Stories from the Front Lines of Change
(Thursday, October 4, 11:15 a.m., Moscone West 3001, session ID# CON8899)
  • Featuring University of Louisville
Land Mines, Potholes, and Dirt Roads: Navigating the Way to Enterprise Content Management Nirvana 
    (Thursday, October 4, 12:45 p.m., Moscone West 3001, session ID# 8898)
    • Including panelists from Critigen and Alberta, Canada's Department of Agricultural and Rural Development
    Using Web Experience Management to Drive Online Marketing Success
    (Thursday, October 4, 2:15 p.m., Moscone West 3001, session ID# CON8897) 
    • Featuring panelists from Ancestry.com and Arbonne
    We hope you’ll join us to learn first-hand from Oracle WebCenter customers as they share best practices and lessons learned when implementing Oracle WebCenter. Looking for a guide of all the Oracle WebCenter sessions at Oracle OpenWorld? Be sure to download the Oracle WebCenter Focus OnGuide!
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    Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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