Monday Jan 07, 2013

ECM Resolutions for the New Year you can actually achieve!

Hello everyone and welcome to 2013!  It's the first full work week of the new year and around this time each year, the tech press and blogosphere is full of predictions and prognostications about what will happen in the coming 12 months.  Some of them are, shall we say, more likely than others but usually these lists are entertaining and it is always fun to look back after the year is complete to see which of them were accurate.

What is of even more value however is setting resolutions we can actually achieve.  We all know that around New Years, people set personal resolutions for themselves and if they are not reasonably achievable, those same resolutions will be back on next year's list and maybe the year after that.  When they are overly grandiose, they end up getting scaled back, or in many cases, they simply never get off the launchpad.  We all have likely experienced this in our personal resolutions, but the same can happen in business.  We know there are things we can do and resolutions that we can set to improve the way we do business, but turning them into reality can sometimes be a challenge.  

With that in mind, over the course of this week we are going to focus on achievable resolutions related to Document and Content Management that can help your organization be better organized, more efficient and more successful.

ECM Resolution #1: Begin to deliver better information access.

We've all seen the reports about how information is growing exponentially each year.  While these reports are usually published by companies selling high-end storage, the fact remains that content of all types is being gathered and used within our organizations at an alarming rate.  Couple that with the increasing demand for expanded access to select content via mobile devices and the need to integrate content more completely into important business processes and you have what appears to be quite a challenging resolution but fortunately, it is one that is achievable. When your company takes a more holistic view about how information is being used, accessed, captured and stored, you will almost certainly find opportunities to eliminate redundancy and centralize the management of your content.

For many organizations, the best resolution is to focus on moving towards a single repository for most information.  Now I hear you say... wait a minute! I thought we were focusing on achievable resolutions here!  I understand that this appears challenging given that most organizations already have content scattered across multiple repositories or locations.  And in many cases, migrating all of that information along with its associated metadata and classifications can be anywhere from daunting to impossible.  The trick to success is to zero in on specific applications, often one at a time and take your success in increments, learning along the way.  For example, you may begin by integrating ECM with your HR system and then once that is done, tie in your Accounts Payable process and so on.  Overtime, you have simplified your approach to information and are delivering simplified,easier access to a primary repository.  Your corporate information is more easily managed and controlled within in a single repository while also being made available within a growing variety of business applications and users across the enterprise.

As you might have guessed, Oracle WebCenter is uniquely positioned to help you achieve this resolution. Because it is developed by Oracle as part of the Fusion Middleware platform, it is easily integrated with key business applications like Oracle E-Business Suite, PeopleSoft, JD Edwards, Siebel CRM and more including (gasp!) business applications from other companies.  The WebCenter Content repository is also uniquely designed to take advantage of the unmatched power of the Oracle database, including the SecureFiles functionality offered by the latest releases. Performance and scalability of such a repository is obviously critical and Oracle WebCenter delivers the goods here as well.  Check out the Performance and Scalability Whitepaper on our website for much more detail. 

Moving towards a single repository lets you address your security, compliance and content management requirements while providing seamless workflow and content access within multiple business applications while allowing for a variety of access methods depending on the use case.  If you want to learn more right away, be sure to check out the informational webcast available here.

Hopefully this first resolution is an idea that you can seize on as you focus on the year ahead.  Throughout the rest of this week, we will focus on other content management resolutions that can help you and your business cut costs and be better positioned to manage future growth.

Tuesday Dec 11, 2012

Using Oracle WebCenter Content for Solving Government Content-Centric Business Problems

Organizations are seeing unprecedented amounts of unstructured information such as documents, images, e-mails, and rich media files. Join us December 12th to learn about how Oracle WebCenter Content can help you provide better citizen services by managing the content lifecycle, from creation to disposition, with a single repository.  With Oracle WebCenter Content, organizations can address any content use case, such as accounts payable, HR on-boarding, document management, compliance, records management, digital asset management, or website management. 

If you have multiple content silos and need a strategy for consolidating your unstructured content to reduce costs and complexity, please join us to hear from Shahid Rashid, Oracle WebCenter Development, and Oracle Pillar Partner, Fishbowl Solutions, and learn how you can create the foundation for content-centric business solutions. 

•        Solve the problem of multiple content silos (content systems, file systems, workspaces)

•        Fully leverage your content across applications, processes and departments

•        Create a strategy for consolidating your unstructured content to reduce costs and infrastructure complexity

•        Comply with regulations and provide audit trails while remaining agile

•        Provide a complete and integrated solution for managing content directly from Oracle Applications (E-Business Suite, PeopleSoft, Siebel, JD Edwards)

Join us on December 12th at 2pm ET, 11am PT to learn more!

Monday Nov 12, 2012

Is content slowing down your business?

We are living in a digital world, however paper is everywhere and expensive, right? We all agree content is an important part of our organization and contribute to its decision making. However many of us see dealing with this as a challenge and the growth of content is impacting our ability to scale and respond quickly to our customers. Business always has been content intensive.

For JD Edwards customers, this is an important consideration.  After all, the processes being run in JD Edwards are usually very critical to the success of your business and if they are not running as smoothly as they should due to manual process steps involving paper or searching for content, you should look into improving them.  To that end, we hope you will take the time to view this recorded webinar and learn how Oracle and KPIT | SYSTIME have partnered to help a JD Edwards customer content-enable its enterprise with Oracle WebCenter Content and Oracle WebCenter Imaging 11g and integrate them back with JD Edwards to significantly improve processing speed and operational costs.

How valuable are you to your organization?

I don't know about you but I find it easy to get bogged down with the daily list of tasks and deliverables.  We all have lots to do and it all seems to be due tomorrow.  If you are reading this blog, than your to-do list is almost certainly filled with tasks related to the management, processing and publishing of information.  As we get mired in the daily routine of making sure that the content management needs of the organizations are met, we can easily lose sight of the value that we bring.  After all, if information and content is the lifeblood of our organizations, then surely maintaining the healthy flow of that information has real value.  But how can you measure that value and bring it forward on your résumé or your list of achievements in time for your next performance review?

The AIIM organization has spent a lot of time recently researching the value of certification for "information professionals".  When it comes to enterprise content management (ECM) there are many areas of specialization including records management, content archivist, digital asset manager, content librarian and more.  Specialization can clearly drive up your value but it can also lock you into a narrow niche area of focus.  AIIM has found that what companies also need is someone that can apply their knowledge of how information is managed within the operational scope of the business in order to drive real, measurable strategic value.  When you can showcase the value of a broader, business-wide mindset to your management, you have more opportunity to make professional progress and drive real growth where it counts, your paycheck.  

We here on the Oracle WebCenter team partnered with AIIM on the research they performed around the value of an information professional certification program. In a webinar this week, Doug Miles of AIIM and I will be talking about the results of that recent survey and what it is going to mean in the future to be recognized as a "Certified Information Professional" (CIP).  Oracle sponsored this research to help individuals and companies understand the value of enterprise content management and what it means across the entire organization. I hope you will join us.

If any of us were stopped in the street and were asked about it, I bet most of us would think of ourselves as an "Information Professional".  Now we have a way to actually prove it!  There's only one downside that I can see...  you will have to get your business cards updated to include the "CIP" acronym after your name.  I think you will agree that is a price worth paying!

Monday Nov 05, 2012

Webcast Q&A: ResCare Solves Content Lifecycle Challenges with Oracle WebCenter

Last week we had the fourth webcast in our WebCenter in Action webcast series, "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter", where customer Joe Lichtefeld from ResCare and Wayne Boerger & Doug Thompson from Oracle Partner TEAM Informatics shared how Oracle WebCenter is allowing ResCare to solve content lifecycle challenges, reduce compliance and business risks, and increase adoption of intranet as primary business communication tool

In case you missed it, here's a recap of the Q&A.  

Joe Lichtefeld

Joe Lichtefeld, ResCare 

Q: Did you run into any issues in the deployment of the platform?
A: We experienced very few issues when implementing the content management and search functionalities. There were some challenges in determining the metadata structure. We tried to find a fine balance between having enough fields to provide the functionality needed, but trying to limit the impact to the contributing members. 

Q: What has been the biggest benefit your end users have seen?
A: The biggest benefit to date is two-fold. Content on the intranet can be maintained by the individual contributors more timely than in our old process of all requests being updated by IT. The other big benefit is the ability to find the most current version of a document instead of relying on emails and phone calls to track down the "current" version.

Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?
A: We experienced very little resistance. Most of our community groups were eager to be able to contribute and maintain their information. We had the normal hurdles of training and follow-up training with implementing a new system and process. As our second phase rolled out access to all employees, we have received more positive feedback on the accessibility of information.

Wayne BoergerDoug Thompson

Wayne Boerger & Doug Thompson, TEAM Informatics

Q: Can you integrate multiple repositories with the Google Search Appliance? 
Yes, the Google Search Appliance is designed to index lots of different repositories, from both public and internal sources. There are included connectors to many repositories, such as SharePoint, databases, file systems, LDAP, and with the TEAM GSA Connector and the Oracle Content Server. And the index for these repositories can be configured into different collections depending on the use cases that each customer has, and really, for each need within a customer environment.

Q: How many different filters can you add when the search results are returned? 
A: Presuming this question is about the filtering on the search results. You can add as many filters as you like and it can be done by collection or any number of other criteria. Most importantly, customers now have the ability to limit the returned content by a set metadata value.

Q: With the TEAM Sites Connector, what types of content can you sync? 
A: There’s really no limit; if it can be checked into the content server, then it is eligible for sync into Sites.  So basically, any digital file that has relevance to a Sites implementation can be checked into the WC Content central repository and then the connector can/will manage it.

Q: Using the Connector, are there any limitations around where in Sites that synced content can be used? 
A: There are no limitations about where it can be used. When setting up your environment to use it, you just need to think through the different destinations on the Sites side that might use the content; that way you’ve got the right information to create the rules needed for the connector.

If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action! 

Thursday Oct 18, 2012

Not to miss! Today’s web seminar on content integration with Oracle Apps

Hello everyone.  The first web seminar in a three-part series kicks off later today, focused on the value of delivering and controlling the flow of content in the context of your most critical business applications.  

If you are using Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne or Siebel CRM, we heartily recommend you investigate the value of centralizing the delivery of scanned images, forms, faxes and digital documents within those processes.  The improvements in efficiency and productivity can result in some impressive cost savings.

One customer recently reported that they had realized an impressive ROI of 180% and that the investment in this new technology had paid for itself in a mere 6 months

We hope you can spare some time today to join us at 1pm Eastern Time / 10am Pacific Time / 18:00 GMT. We think you will find it time well spent.  

Click here to attend.  We look forward to seeing you there!

Monday Oct 15, 2012

Content in Context: The right medicine for your business applications

For many of you, your companies have already invested in a number of applications that are critical to the way your business is run. HR, Payroll, Legal, Accounts Payable and others are all there and handling the lifeblood of your business. But are they really running as efficiently as they could be? For many companies, the answer is no.

The problem has to do with the important information caught up within documents and paper. It’s everywhere except where it truly needs to be – readily available right within the context of the application itself. When the right information cannot be easily found, business processes suffer significantly.

The importance of this recently struck me when I recently went to meet my new doctor and get a routine physical. Walking into the office lobby, I couldn't help but notice rows and rows of manila folders in racks from floor to ceiling, filled with documents and sensitive, personal information about various patients like myself.  As I looked at all that paper and all that history, two things immediately popped into my head.  “How do they find anything?” and then the even more alarming, “So much for information security!” It sure looked to me like all those documents could be accessed by anyone with a key to the building.

Now the truth is that the offices of many general practitioners look like this all over the United States and the world.  But it had me thinking, is the same thing going on in just about any company around the world, involving a wide variety of important business processes? Probably so.

Think about all the various processes going on in your company right now. Invoice payments are being processed through Accounts Payable, contracts are being reviewed by Procurement, and Human Resources is reviewing job candidate submissions and doing background checks. All of these processes and many more like them rely on access to forms and documents, whether they are paper or digital. Now consider that it is estimated that employee’s spend nearly 9 hours a week searching for information and not finding it. That is a lot of very well paid employees, spending more than one day per week not doing their regular job while they search for or re-create what already exists.

Back in the doctor’s office, I saw this trend exemplified as well. First, I had to fill out a new patient form, even though my previous doctor had transferred my records over months previously. After filling out the form, I was later introduced to my new doctor who then interviewed me and asked me the exact same questions that I had answered on the form. I understand that there is value in the interview process and it was great to meet my new doctor, but this simple process could have been so much more efficient if the information already on file could have been brought directly together with the new patient information I had provided. Instead of having a highly paid medical professional re-enter the same information into the records database, the form I filled out could have been immediately scanned into the system, associated with my previous information, discrepancies identified, and the entire process streamlined significantly.

We won’t solve the health records management issues that exist in the United States in this blog post, but this example illustrates how the automation of information capture and classification can eliminate a lot of repetitive and costly human entry and re-creation, even in a simple process like new patient on-boarding. In a similar fashion, by taking a fresh look at the various processes in place today in your organization, you can likely spot points along the way where automating the capture and access to the right information could be significantly improved.

As you evaluate how content-process flows through your organization, take a look at how departments and regions share information between the applications they are using. Business applications are often implemented on an individual department basis to solve specific problems but a holistic approach to overall information management is not taken at the same time. The end result over the years is disparate applications with separate information repositories and in many cases these contain duplicate information, or worse, slightly different versions of the same information.

This is where Oracle WebCenter Content comes into the story. More and more companies are realizing that they can significantly improve their existing application processes by automating the capture of paper, forms and other content. This makes the right information immediately accessible in the context of the business process and making the same information accessible across departmental systems which has helped many organizations realize significant cost savings.

Here on the Oracle WebCenter team, one of our primary goals is to help customers find new ways to be more effective, more cost-efficient and manage information as effectively as possible. We have a series of three webcasts occurring over the next few weeks that are focused on the integration of enterprise content management within the context of business applications. We hope you will join us for one or all three and that you will find them informative. Click here to learn more about these sessions and to register for them.

There are many aspects of information management to consider as you look at integrating content management within your business applications. We've barely scratched the surface here but look for upcoming blog posts where we will discuss more specifics on the value of delivering documents, forms and images directly within applications like Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards Enterprise One, Siebel CRM and many others.

What do you think?  Are your important business processes as healthy as they can be?  Do you have any insights to share on the value of delivering content directly within critical business processes? Please post a comment and let us know the value you have realized, the lessons learned and what specific areas you are interested in.

Friday Aug 31, 2012

WebCenter Customer Spotlight: SICE

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Sociedad Ibérica de Construcciones Eléctricas, S.A. (SICE) is a Spanish company specializes in engineering and technology integration for intelligent transport systems and environmental control systems.

They had a large quantity of engineering and environmental planning documents  which they wanted to manage, classify and integrate with their existing enterprise resource planning (ERP) system.

SICE adapted  Oracle WebCenter Content to classify and manage more than 30 different types, defined a security plan to ensure the integrity and recovery of various document types and integrated the document management solution with SICE’s third-party enterprise resource planning (ERP) system.

SICE  accelerated time to market for all projects, minimized time required to identify and recover documents  and achieved greater efficiency in all operations.

Company Overview
Created in 1921, Sociedad Ibérica de Construcciones Eléctricas, S.A. (SICE) currently specializes in engineering and technology integration for intelligent transport systems and environmental control systems. It has more than 2,500 employees, with operations in Spain and various locations in Latin America, the United States, Africa, and Australia.

Business Challenges

They had a large quantity of engineering and environmental planning documents generated in research and projects which they wanted to manage, classify and integrate with their existing enterprise resource planning (ERP) system.

Solution Deployed

SICE worked with the Oracle Partner ABAST Solutions to evaluate and choose the best document management system, ultimately selecting Oracle WebCenter Content over other options including  Documentum, SharePoint, OpenText, and Alfresco.
They adapted Oracle WebCenter Content to classify and manage more than 30 different types, defined a security plan to ensure the integrity and recovery of various document types and integrated the document management solution  with SICE’s third-party enterprise resource planning (ERP) system to accelerate incorporation with the documentation system and ensure integrity ERP system data.
Business Results

SICE  accelerated time to market for all projects by releasing reports and information that support and validate engineering projects, stored all documents in a single repository with organizationwide accessibility, minimizing time required to identify and recover documents needed for reports to initiate and execute engineering and building projects. Overall they achieved greater efficiency in all operations, including technical and impact report development and construction documentation management.

“The correct and efficient management of information is vital to our environmental management activity. Oracle WebCenter Content  serves as a basis for knowledge management practices, with the objective of adding greater value to everything that we do.”

Manuel Delgado, IT Project Engineering, Sociedad Ibérica de Construcciones Eléctricas, S.A

Thursday Aug 16, 2012

Webinar: WebCenter Imaging and Process Management for Accounts Payable

Oracle WebCenter Webinar Series

E-Business Suite Customers

You're Invited to join Oracle’s WebCenter Product Management Team and Sena Systems in an
Exclusive Webinar for E-Business Suite Customers

WebCenter Imaging and Process Management for
Accounts Payable

Learn how Oracle E-Business Suite customers achieve the following with WebCenter Imaging for Accounts Payable:

  • Eliminate the need for paper processing and storage
  • Speed up Accounts Payable processing
  • Reduce Accounts Payable operational costs

Please join Oracle’s WebCenter Product Management team and partner Sena Systems for an overview of the solution, a review of previous customer success, and a product demonstration.

Thursday, August 30, 2012
2:00 p.m. – 3:00 p.m. PST

Kindly RSVP to this event by contacting Justine Eller via email at or by telephone at: (650) 633-6635.

Webinar details will be distributed upon registration.

Thank you for your support of Oracle solutions!

Thursday Jul 12, 2012

Extending the Power of Oracle WebCenter Content Through CARA

Guest post provided by Oracle Partner, Generis.

The power of Oracle WebCenter Content – extended through CARA

Oracle WebCenter Content just got a great companion product – CARA from Generis, an Oracle Gold Partner. CARA is a web-based interface on top of WebCenter Content and it provides both a high-performance / high functionality end-user experience, as well as a full suite of configuration tools that allow you to build a business use case for Oracle WebCenter without coding. CMSwire recently reviewed CARA and called it “a pretty slick tool”.

Free Webinar from Generis and Oracle

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

About CARA

So what does CARA offer on top of the Oracle WebCenter? There are two main aspects.

1) A fast, efficient user interface. Slow UIs are one of the biggest reasons that Content Management projects fail. The second biggest reason is if the UI is “unfit for purpose” and the CARA UI has evolved over the last few years based on direct studies with user groups. The team from Generis spent time looking at how users work – how they create content, relate it, push it through the lifecycle – and finding ways of reducing clicks, showing more information on a single screen, and doing intelligent automation based on the system predicting what users are going to do next.

2) A full configuration layer. The largest cost involved in any Content Management project is tailoring the platform to meet the specific business requirements. Typically this meant months of coding / customization, with the associated testing and then upgrade headaches and cost. CARA provides a vast range of configuration items – basically covering everything from how the UI looks for each user through to the business rules e.g. properties screens, folder rules, automated security and so on. In fact, CARA has so much configuration, that Generis is offering a zero customization policy - if customers need a new feature, it will be added as a configurable feature available to everyone. The team from Generis has even created “pre-packaged” configuration start points for various use cases such as Quality Documents, Human Resources, Legal, and a range of Life Sciences cases including eTMF, submissions / eCTD, Correspondence and Commitment Tracking, and Change Control.

Part of the reason CARA is so flexible is that it is a JAVA application built using the Google Web Toolkit (which means it works in any browser). CARA is available also as a mobile solution and in multiple languages including English, French, German, Spanish, Japanese, Chinese, Arabic, Russian, Portuguese and Polish.


When you first see CARA open, it is pretty unusual for a web application – in fact, it looks like you are working on a Windows machine inside your browser. You can have multiple windows open on your screen (so you can efficiently multi-task) and you can do things like drag and drop between windows.

Apart from the usual lists of documents and menus / buttons, there are some other unique things about CARA, which you won’t find in other web UIs. For example, the Widgets Panel shows (not surprisingly) widgets of information about documents that you click on – you can choose from several out of the box widgets, or actually build your own through configuration – including pulling information from third party systems via web services (think JD Edwards, Siebel, databases…). This makes the Widgets incredibly flexible and powerful.

Also – to solve one of the biggest problems in content management (“how do I find my stuff”), CARA has a tool called Dimensions – it’s the ultimate replacement for either fixed-folder navigation or running explicit searches. Basically, choose up to 5 levels of attributes by which you want to browse the repository, and each user has their own virtual folder structure. You can pre-define dimensions for roles or scenarios to make it easier for users to find appropriate groups of documents or filter them by different combinations. This is probably the #1 favorite feature when we talk to users.

In the spirit of Oracle dashboards, CARA also has its own Dashboards where you can access reports as charts or tables, export to Excel, and so on:

All of this is underpinned with the configuration layer which allows you to configure both the user interface (layout, availability of functions per group and so on) as well as the business rules (for example security / folders / audits based on attribute value rules, properties screens, property inheritance / auto-generation). The entire configuration is done through the CARA UI, requiring zero coding – cutting cost and time of implementation dramatically:

 Don't forget to sign up and attend the Free Webinar from Generis and Oracle to learn more about CARA

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

Tuesday Jun 26, 2012

Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

Guest post today provided by Oracle partner, USDM 

Regulated Content in WebCenter
USDM and Oracle offer a new Part 11 compliant solution for Life Sciences
 (White Paper)

Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.

With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting.

Access Reporting
Audit Trail Report



Metadata history

Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.

Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.

USDM provides:

•    Expertise in Life Science ECM Business Processes
•    Prebuilt Life Science Configuration in WebCenter
•    Validation Accelerator Packs for WebCenter

USDM is very proud to support Oracle’s expanding commitment to Life Sciences….

For more information please contact:

Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

DIA 2012

Friday Feb 10, 2012

Content Consolidation Webcast Recap

Thanks to those of you who attended our webcast yesterday, we had some great questions. We wanted to provide links to a couple of things we discussed, and then jump into the Q&A recap. The webcast will be available on-demand at 10 AM PST on 2/10/2012. Also, you can download the slides here.

First, there are two great customer case studies we mentioned. You can learn more about the American Institute of Architects’ webby-winning website in this blog post. And you can learn more about how the Organization of American States uses WebCenter to drive case management with mobile devices in this blog post.

Here is the Q&A session from yesterday’s webinar.

Can you speak to the retention & records mgmt capabilities/benefits of consolidation?

Yes - WebCenter supports full electronic records capabilities. It supports DOD 5015.2 Ch 2 and 4. It was the first product certified on parts 1, 2, and 3. By consolidating to WebCenter, an organization gains a single point of administration for organization, retention policies, and placing holds

You may have seen a recent Information Week article that says workers aren't that keen on their employers' social media attempts. Any reaction?

Good question. Obviously it varies from company to company by policy and implementation, but we are starting to see a tipping point - around 50% of companies surveyed are using it. AIIM put out three great papers on this topic: AIIM Social Media Reports. Another great source of information is John Mancini's preso “Social Business to Innovation”.

What is difference between UCM and WebCenter content? Does WebCenter content is a layer on top of UCM?

WebCenter Content is the rebranded name for UCM (also previously known as Stellent Content Server).

What options do we have if we need to integrate this with PS Financials or JD Edwards so users can access content directly from these applications?

WebCenter is integrated with a number of ERP systems and business applications including E-Business Suite, PeopleSoft, JD Edwards, Siebel, and Oracle Fusion Applications. In addition, the WebCenter Adapter Framework enables you to build a light-weight business app plug-in that surfaces our WebCenter Content Managed Attachments solution.

Is this move off campaign for all ECM systems, for e.g. IBM FileNet?

This 100% trade-in program is only for Documentum, but contact us or your Oracle sales rep to discuss further. You can read more about the program here: Moveoff Documentum Gains Momentum

Does Kapow Katalyst seamlessly work/integrate with other business systems that are not on Oracle platform - let's say they are on SQL server?

Yes, Kapow Katalyst is not dependent on an Oracle platform. Kapow Katalyst is a migration software solution that companies use to automate migration and consolidation. We presented a case study in the webinar regarding a customer who estimated that migration would cost them $9M to do it manually, but using Kapow Katalyst, they were able to bring it down to $500k. You can learn more about Kapow Katalyst in this blog post.

Can Oracle WebCenter be used for case management?

Yes, you can see an excellent example in this blog post regarding the Organization of American States and their use of Oracle WebCenter for case management. This implementation also uses mobile devices for viewing and approving content, in this case iPads.

Can WebCenter handle large-scale drawings?

Yes, WebCenter can store any file type. For large scale drawings, we integrate with Oracle AutoVue, which enables large scale document viewing and more, including features like image annotation.

Does Oracle WebCenter provide image capture and can it auto-read paper documents and populate my application?

Yes, Oracle WebCenter offers full image capture, as well as forms recognition to capture content on paper documents and automatically enter that content into your enterprise applications. We have seen more than one customer who has been able to reduce their invoice processing by 90% for example. One of these customers was able to reduce from $23 per invoice to less than $2.30 per invoice. And beyond the costs savings, it gives organizations more insight into their cash flow process, and they can make decisions to speed up payments and take discounts when they have a lot of cash, or to slow payments when cash is tight. For more information on Oracle WebCenter for imaging, check out these blog posts:

Optimize Accounts Payable Through Automated Invoice Processing with WebCenter

Texas Industries, Inc (TXI), Oracle WebCenter, and AP Automation with Keste

Accounts Payable Automation with Oracle WebCenter

ESCO Automates Accounts Payable with Oracle WebCenter & ImageSource

Automating Invoice Processing With Oracle WebCenter - Webcast Recap

Could you speak to the support for wikis?

WebCenter provides full wiki capabilities and stores the results in the enterprise repository so it can be presented in different contexts or delivered as a part of search results

Does it integrate with third-party wikis?

We do not have out of the box integrations with third-party wikis but given we are open and standards based they can be easily integrated

Will you be speaking to integration with BPM?

WebCenter Content comes with a restricted use license of BPM that is integrated out of the box. Whether the restricted use license or a full license of BPM would be required depends on specific use cases

Is a full license required for customizing workflows?

It depends on the specific use cases and where workflows originate from (i.e., inside vs outside WebCenter )

Can you share the documentation that explains the ways WebCenter Content can integrate using open standards?

Here is a link to documentation on the ways you can integrate Orace WebCenter Content including a Java API, Web Services, and the JCR Adapter.

Appreciate the high level overview, can you demo content integration between store front and product catalog?

Yes, we can set up an online demo for you, just feel free to reach out to

How can we use WebCenter for customer-facing content (static and dynamic, ie. generated by custom applications)?

If you are looking at how to integrated content management into your custom application, one place to start is this blog post. WebCenter can offer static and dynamic websites, and is very open in terms of integration. Let’s set you up with our team so we can discuss your specific requirements.

Do we have a choice to store content in a database or filesystem. From which WebCenter patch set is storing content in the database available?

Yes, you can store content in the file system or in the database. WebCenter Content 11g uses Oracle Secure Files to provide enhanced support for database storage including de-duplication and compression.

Will WebCenter support our Stellent idoc scripts?

Yes, Oracle WebCenter 11g supports iDoc scripts.

Here are some other related posts:

Top 10 Benefits of Consolidation - Part 1

Top 10 Benefits of Consolidation - Part 2

Oracle WebCenter Leads in the Gartner Magic Quadrant for Enterprise Content Management 2011

Thanks for all of your excellent questions! Feel free to post more in the comments section of this blog post and we will respond.

Wednesday Jan 25, 2012

Content Consolidation with Oracle WebCenter

If you’ve ever had to search for something in multiple repositories, or if your organization is paying too much to store duplicate content, or if you have ever had to perform a records hold or discovery search, this is the webinar for you. Learn why companies are consolidating their content to lower costs, improve productivity, and foster innovation.

Register now and see examples of how companies have consolidated their content and the tremendous benefits they have realized – saving as much as 75%!

Wednesday Jan 04, 2012

Oracle WebCenter Named a Leader in Enterprise Content Management by Independent Research Firm

Oracle has been named a Leader in the November 2011 report, “The Forrester Wave™: Enterprise Content Management, Q4 2011.” Based on Forrester’s assessment, Oracle WebCenter received high marks due to its broad set of capabilities for managing foundational, business, transactional and persuasive content types. According to the report, “Oracle ranks as Leader in all content technology segments due to its broad set of capabilities.”

The report continued, “Oracle WebCenter, which includes Oracle’s new portal platform, weaves ECM into the fabric of the portal application. By integrating ECM into the Oracle WebCenter portfolio, Oracle’s ECM functionality provides the foundation for many content-centric business solutions, such as contract management or team collaboration. The Oracle WebCenter portfolio is made available to all of the core Oracle products, thus providing ECM functionality to other Oracle products, such as Siebel or PeopleSoft. Oracle’s ability to surface ECM functionality in Oracle WebCenter provides organizations with the ability to implement an enterprise portal with extensive ECM capabilities.”

“Many organizations are faced with a difficult balancing act as they try to address increasingly complex content management issues while meeting the demands from information workers for simple and easy to use content management tools,” said Andy MacMillan, vice president, Product Management, Oracle. “We believe that Forrester Research’s recognition of Oracle as a Leader highlights our commitment to delivering a complete and unified portfolio of tools that help our customers address these challenges by seamlessly connecting people and information.”

For more information, read the Oracle press release.

Monday Dec 19, 2011

ESCO Automates Accounts Payable with Oracle WebCenter & ImageSource

See how ESCO automates accounts payable in this video and case study by our partners ImageSource. This post is a follow-up to our week of accounts payable postings last week and our webinar Optimize Accounts Payable Through Automated Invoice Processing.This post is guest blog from Debbie Horton of ImageSource.

ESCO is a leading independent, global developer and manufacturer of highly engineered wear and replacement products used in resource mining, infrastructure, power generation, aerospace and industrial applications that are essential to the productivity of its customers' machines. ESCO has optimized their Accounts Payable department and automated much of the invoice processing tasks they need to perform on a daily basis by using Oracle WebCenter. Leveraging WebCenter's invoice processing solution, ESCO was able to increase the number of invoices they process annually, while reducing resources to do so, adding to the overall ROI they are benefiting from by using Oracle WebCenter. A majority of ESCO's invoices now go through their AP process with no manual intervention. Oracle WebCenter extracts the necessary information from their invoices and automates the data entry into their Oracle E-Business Suite Financial application.

ESCO Corporation Augments ERP Platform wth Oracle ECM 11g for Seamless Automation from ImageSource on Vimeo.

Implemented by ImageSource, a certified WebCenter partner, ESCO has benefited from ImageSource's extensive experience in implementing imaging solutions with WebCenter. Watch the video testimonial about their success with WebCenter implemented by ImageSource. You can read more about ESCO in this case study. To learn more about automating the accounts payable process with Oracle WebCenter, view the on-demand webcast Optimize Accounts Payable Through Automated Invoice Processing.

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


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