Tuesday Aug 05, 2014

Oracle WebCenter Imaging: Avoid the Accounts Payable Zombie Apocalypse

Author: Jane Shirley, Senior Business Analyst for Aurionpro

A World without Oracle WebCenter Imaging
The Client’s Situation: Living an AP Nightmare

“I’m going to have nightmares about this for the rest of my life.” That’s what our client said as she described the company’s paper and spreadsheet-based Accounts Payable (AP) process. Her department processed about 10,000 invoices a month and employees were beginning to resemble the cast from a horror movie – complete with zombie-like AP processors shuffling through cubicle aisles in search of active invoices.

The Issues:

1) Zombification does not support ROI goals or process improvement…
Thankfully, the Aurionpro WebCenter team got to her in time!  We met our client during her company’s financial transformation planning process and spent time with her and the team analyzing requirements and prioritizing processing needs, providing insight on additional ROI realization, and identifying areas for process improvement.  While we found some opportunities for modifications, we kept the client’s Oracle WebCenter Imaging implementation timeline to a bare minimum in order to accelerate the transformation process and reduce development time.

“All implementations require at least some level of configuration and modification,” we explained.  “The trick is to identify the areas where customization is truly required that support a faster time to ROI and make the most sense for the client’s business. As for other aspects, while still important, we recommend putting them into a “Phase II Brain Fungus Antidote” that inhibits the zombification of the project and driving processes. This proven approach helps organizations get the biggest bang for their buck. 

2) Zombies have no requirements (and are usually missing a limb or two…)
We’d advised our client that all of us needed to understand the company’s existing AP System before getting started.  The Aurionpro team’s first step is always requirements gathering. This part of the process has three key objectives:
  • Train the Financial Transformation team in the details of WebCenter Imaging both through system demonstration and generic workflow presentations.
  • Understand the client’s business requirements and document those verbally and visually with reconfirmation
  • Confirm our understanding of the client’s goals.  We’ve learned the most important part of requirements gathering is ensuring that we heard our client’s concerns and expressed them accurately.
3) People who live in zombie societies hide at night and barricade themselves in…
Aurionpro understood that team leads like to do things their own way. For our client, she wanted to be left alone to contemplate things and assess whether the plan was going to get the job done on time and on budget.

“I just like taking the documentation home and studying it,” our client said. “The matrix format that Aurionpro provides allowed me to sort and re-sort the individual requirements so I could understand how each one fits with our goals and also our budget. I could even send the functional flows included in the requirements to my change management team so they could start their part of the process.”

4) Zombies can only be killed with proven methods…
All of our clients have given high praise to the matrix format that Aurionpro services teams use to ensure that requirements are clear and that focus is maintained consistently throughout the lifecycle of the project.  Our deployment methodology allows our clients to literally check-off each item on their original requirements list so that they have a visualization of how they’ve come full circle from idea to reality!  Our post-UAT development then covers the team by ensuring that any post-development adjustments are made possible. Lastly, the Aurionpro implementation process for WebCenter Imaging supports companies through the “go-live” period and works to ensure that any zombification of their process are completely resolved.

5) Shufflers have no clear roadmap …
“You made it so much easier to support my progress reports to my senior management,” the client told us after the project was complete.  “The weekly status reports that Aurionpro provided gave a crystal-clear snapshot of our project status against the overall timeline.  I always knew where I stood and what was going to happen next. What was a very scary process for me became quite manageable, or at least less terrifying,” she concluded.

The really good news was that once she had her Oracle WebCenter Imaging solution in place, our client’s nightmare world receded and the zombies morphed back into accessible, productive, and engaged colleagues.

About the Author:
Jane Shirley is a Senior Business Analyst for Aurionpro. She has worked in the Oracle WebCenter space on both the customer and the consulting side for large corporate enterprise-wide implementations. After serving time as a Marketing Manager, she spent several years managing invoice processing for a Fortune 50 company. She can be reached at jane.shirley@aurionpro.com.

Thursday Jun 19, 2014

Transform your Finance and HR Processes with Oracle WebCenter Content and Oracle WebCenter Imaging

THE INSIGHT-DRIVEN ENTERPRISE

Contact John Wilkin:

1.661.644.4272

john.wilkin@oracle.com

to register for this event

Transform your Finance and HR processes with Oracle WebCenter Content and Oracle WebCenter Imaging, and learn how to implement the solution faster with Aurionpro’s accelerator

Join us for a Technology-Focused Introduction to Oracle WebCenter Content and Oracle WebCenter Imaging

Oracle and Aurionpro invite you to join an Oracle WebCenter Content and Oracle WebCenter Imaging Webcast on Friday, June 27th at 10 a.m. PST. Many corporations, universities and government agencies are taking advantage of this one-hour online presentation to learn about industry leading content-enabling their Oracle and other applications to provide targeted functionality and operational visibility while delivering tremendous ROI and reducing risks. With Oracle WebCenter Content & Oracle WebCenter Imaging and Aurionpro’s accelerator, your organization can:


Friday, June 27th 2014
10:00 a.m. Pacific Time / 1:00 p.m. Eastern Time

Please circulate this invitation to any of your team members who might be interested in participating.

To access this Oracle Web Conference – please send an email to john.wilkin@oracle.com with your name, title, & email address, and we’ll send the webcast URL and audio conferencing dial-in #.

Who Should Attend:

This Oracle WebCenter Content and Oracle WebCenter Imaging webcast is designed for Finance (AP, AR), HR, Admissions and IT decision makers who wish to learn more about how Oracle WebCenter can be used to enhance Oracle and other applications for their business processes. This webcast will also provide a high level overview of how Oracle WebCenter fits into the overall Oracle Fusion Middleware (FMW) suite, a fully integrated stack of products.

Oracle Fusion Middleware technology-related topics that will be covered include:

  • Intro to Oracle WebCenter Suite, including Oracle WebCenter Sites, Oracle WebCenter Portal, Oracle WebCenter Content and Oracle WebCenter Imaging

 

To register for the webcast, please send your name, title, institution and email address to: john.wilkin@oracle.com

Upon registration, you will receive in advance the web conferring link and audio conferencing number to access the live webcast.

Aurionpro is an award winning Platinum Oracle Partner specializing in Oracle WebCenter and Security products. www.aurionpro.com

Oracle WebCenter Content & Oracle WebCenter Imaging Webcast

Please contact John Wilkin at john.wilkin@oracle.com with any questions about this disclosure.

Wednesday Apr 30, 2014

The Changing Face of Enterprise Content Management

By Mitchell Palski, Oracle WebCenter Sales Consultant.

When we talk about Enterprise Content Management, we are talking about a content management solution that can be leveraged as part of your organizational infrastructure. What does that mean? That means having a solution that can be used across all business applications, desktop tools, websites, etc. A true ECM solution is a “single source of truth” for all enterprise content.

There are lots of topics to discuss about how using a true ECM solution benefits your organization, but today we’re going to focus on one specific aspect of an ECM solution – a shift from paper content to digital content. In an effort to cut costs on storage, to save time for employees, and to speed up business processes, many organizations are focusing on eliminating as much paper-based content as possible. That means a couple of things:
  • Transforming all of the paper content that they currently own into digital formats
  • Standing up a solution that can capture future paper-based content items
  • Re-engineering processes to integrate with business applications and take advantage of their new digital solution
Last but not least… it means clearing out all of those file cabinets filled with invoices, purchase orders, change requests, resumes, termination letters, etc.

Impacting Capabilities
First of all, the ability for users to do unlimited scanning without any volume restrictions is essential for those with large repositories of paper-based content, as well as those who are expecting to continuously process paper-based content moving forward.

The tools that are provided with content capture are ones that are designed to remove the bottlenecks in business processes. At the lowest-level of automation, a stream-lined interface that is designed for rapid data-entry can drastically improve processing times. Even then, keying in values leaves your organization open to the cost of human error. That’s why WebCenter allows you to link fields to database tables so that when users are entering values they are picking them from a list rather than typing them in manually.

The next step up is to leverage recognition technologies like barcode scanners and Optical Character Recognition. WebCenter uses these technologies to automatically populate document data so that users don’t have to. WebCenter can read data right off of a page to:
  1. Intelligently locate and extract data like vendor names, invoice line items, and others
  2. Match text off of a page to values in a database to improve accuracy
  3. Categorize documents for approval routing
Let’s use that topic to transition to the other capability that many legacy solutions typically overlook – automating processes. In the past, your organization may have standardized a business process by writing it out in a document somewhere and then entrusting employees to refer back to that documentation whenever they needed to complete a task. Rather than rely on that transfer of information, Oracle WebCenter provides the tools to build automated processes that:
  1. Speed time-to-complete for business processes
  2. Reduce errors in process completion
  3. Are fully traceable and auditable so you can hold your employees accountable for their participation in those processes
  4. Seamlessly integrate with your business applications
WebCenter is designed to integrate with other Oracle products, most commonly PeopleSoft and E-Business suite. By using WebCenter in conjunction with these applications, organizations benefit from:
  1. Pre-integrated Content Management solution provides a single interface into business data and associated content
    • Pre-integrated solution automatically populates data fields
    • View documents associated with a task for easy key-from-image, and document annotations, including redaction
  2. Business processes that provide a layer of automated Quality Control before content is ingested into your application.
Getting Started!
The best place to start is always to define your requirements. Figure out:
  • Which content must be archived and kept as paper?
  • How much content can I digitize?
  • What content is mission critical?
  • What are our processes for ingesting new documents?
Your Oracle sales team is trained to ask these types of questions when they come on site for product demonstrations, so opening a dialogue with your sales representative will lead you to these types of discussions.

If you are examining your organization and finding high-costs for paper-based content, WebCenter will not only reduce your storage needs but also give you a reusable solution for the future.

Wednesday Apr 23, 2014

The Evolution of Enterprise Content in the Mobile Era

Q&A interview with Mitchell Palski, Oracle WebCenter Sales Consultant.

Q: It seems like the term “mobile” is becoming increasingly popular with the use of mobile devices in our personal and business lives. Can you briefly describe how enterprise content has evolved in this new mobile era?
A: This may seem like an obvious statement, but I think it’s important that we establish that when we talk about the term “mobile” we are talking about mobile access to all enterprise resources. From the top-down, those resources include business intelligence, applications, processes, content and data.

What’s changing (and what will continue to change) is which types of devices our users access content and metadata from. The availability and the popularity of mobile devices can influence how enterprise content is captured, stored, viewed, and retrieved.

The goal for any organization should be to identify how the use of mobile access to its content can add value to their business and help them reach their objectives.

Q: And how can mobile access to enterprise content help an organization reach its goals?
A: There are a couple ways that mobility can help your organization if implemented correctly:
  • Geographical data can be captured and analyzed.
    • Where was a user when they stored content?
    • Where was a user when they viewed content?
  • Deliver content based on geographical location
    • Content delivery engines can leverage geographical data to make determinations on what types of content to display
    • Customized experience for citizens or mobile-employees
  • Improve accuracy of metadata
    • Users can upload, access, and modify content in real-time rather than be forced to go back to their workstation
  • Improve the accessibility of content for users
    • By leveraging an Enterprise Content Management system your users can ensure that they are accessing a “single source of truth”
    • Coupling mobile access with an Enterprise Content Management system allows users to ensure that they are accessing the right content at the right time, and enables access from any location
Q: Who really benefits from a mobile-enabled Enterprise Content Management system?
A: The key to serving citizens is to create an optimized user experience. Citizens don’t just interact in the public sector space; they also visit commercial webpages and use content sharing products that are specifically tailored for their mobile devices. Their age, backgrounds, and technical expertise will range beyond the scope of your employees and are much more difficult to capture. If your organization is primarily serving citizens, you are probably already surfacing your content through a mobile-friendly user interface.

Where cost savings and efficiencies are actually realized are when mobile capabilities are extended to employees:
  • Consultants
  • Case workers
  • Delivery drivers
  • Field service employees
  • Assistants
Rather than addressing the needs of the user, with employees you are addressing wants. Mobile device enabled ECM systems:
  1. Enhance the productivity and readiness of your mobile workforce
  2. Provide your organization with real-time updates to content
  3. Allow for greater and newer types of metrics to be captured
Q: And what would you say are the keys to successfully implementing a mobility-enabled content management system?
A: Emphasize the user experience!
  • Access
    • Browser-based web interface with responsive design
    • Browser-based web interface with device-specific design
    • Mobile application
  • Security
    • Force authentication
    • Local file encryptions
    • Ensure access restrictions are enforced through mobile interface
  • Simplicity of design
    • Less screen space to work with
    • Be conscious of page-load times
  • Metadata
    • Index for searching
    • Categorize for filtering
Thank you, Mitchell for sharing your thoughts on The Evolution of Enterprise Content in the Mobile Era.  For more information on this topic, we invite you to listen to Mitchell provide an overview in this podcast.

Monday Apr 21, 2014

Get ahead of the competition with your greatest asset...Your Data!

Knowing more about your business—and knowing it faster than others—is the best way to power innovation and gain an edge on your competition.

There's hidden value in the data we capture after its initial use, but are your processes and siloed systems making it difficult to find that information? Join us this Wednesday at 2PM (ET) for this FREE webinar to hear AIIM Custom Research Director Bob Larrivee. He'll explain how you can organize content using ECM techniques and technologies, to provide a baseline structure to content, enabling better analytics and improved capability of linking the content to transactional data at the time of capture.

This webinar will also cover how to:

• deliver a more complete view of relevant content;

• maximize the value of your information;

• bring business intelligence to a new dimension.

Webinar: Business Process Opportunities: Increasing the Value of Transactional and Textual Data 
Date: Wednesday - April 23, 2014
Time: 2 PM (ET)
Cost: FREE
Speakers:
• Bob Larrivee, AIIM Director of Custom Research
• Lance Shaw, Oracle Senior Principal Product Marketing Director

Register Here and come prepared with your own questions for live discussion. 


Wednesday Apr 09, 2014

Isn’t all Information Digital Already? Well…Not Quite.

Author: Ryan Sullivan, Sr. Solution Specialist with Aurionpro Sena

In today’s create-and-share mindset, the production of digital content is nothing short of second nature for most of us. Snapping a photo and sharing it through Instagram. Sending a personal update through Twitter. Publishing a restaurant review on Yelp. On the flip side, a large portion of the business world doesn’t work that way yet. “Old school” processes and industry regulations often dictate that much of our business information still needs to exist (at last for part of its lifecycle) in a non-digital format. Material safety data sheets are often printed and placed on manufacturing floors. Invoices are still faxed to clients. Purchase receipts are commonly attached to paper-based expense reports.

Over the last decade, many enterprises have been trying to handle the management and processing of these non-digital pieces of content more effectively. Many have done a great job doing so, but surprisingly, many are not even close yet. So how would a company approach such a challenge? The first phase of this type of initiative focuses on planning out the process for digitizing non-digital content. For many of the world’s largest corporations, these projects start with Oracle’s WebCenter Enterprise Capture 11g.

After implementing WebCenter Enterprise Capture dozens of times, we find ourselves explaining the tool’s most basic components time and time again. Here’s how we typically break it down:

Oracle’s WebCenter Enterprise Capture is a single, thin-client entity with a separation between the admin “console” and the user “client”. The “console” provides access to all of the security, metadata, classification, capture, processing, and commit configurations while the “client” handles the actual scanning and indexing.

Configuring Capture is quite straightforward, once you understand the constructs. Workspaces are the components used to define commit configurations, metadata, security, users, etc. Multiple workspaces can be defined, and each can be cloned and migrated through dev/test/production environments, which help greatly during the implementation process. Within workspaces live different categories of “processors”. The “import processor” usually starts the process by completing an import from email, folders, and list files. Next, the “document conversion processor” exposes the Outside In Technology (OIT), which actually performs the digital transformation, followed by the “recognition processor”, which provides automated bar code recognition, document separation, and indexing for image documents in a Capture workspace. Finally, the “commit processor” completes the processing and converts the output into TIFF, PDF Image-only, or Searchable PDF formats.

Many of the processing configurations have a “post-processing” option available for configuration of the next processor, and three levels of customization are provided to enable the development of feature extensions. These customizations are written in JavaScript and can be implemented in the “client”, the “import processor”, and the “recognition processor”.

With a little bit of training, and some guidance from Imaging experts, the first step of transforming manual-intensive paper-based activities to efficient and automated processes can be easily accomplished with Oracle WebCenter Enterprise Capture. For more information on WebCenter Enterprise Capture, or any aspect of a WebCenter project, feel free to contact ryan.sullivan@aurionpro.com.

About the Author:
Ryan Sullivan is a Sr. Solution Specialist with Aurionpro Sena, and an expert across the Oracle WebCenter suite of products. Ryan has focused his entire career on architecting, developing, customizing, and supporting content-centric applications, during which time he has led more than a dozen WebCenter implementations. You can follow Ryan on Sena's WebCenter blog at http://senasystems.blogspot.com and can find him presenting session #261 on the topic of Oracle WebCenter Capture at the upcoming COLLABORATE14 event in Las Vegas on Fri, April 11th at 11am.

Friday Mar 28, 2014

Find Intelligence in your Dark Data to Illuminate Business Process Opportunities


In conjunction with the folks at AIIM, we are developing a new webinar to help everyone better understand the opportunities that can be realized when information is made more accessible within the appropriate business, user and security contexts.

Transactional content comes in many forms, from many places: externally, invoices and loan applications processed from customers; internally, expense reports and purchase orders to process. These are but a few of the many forms of transactional content. Each with specific data you collect for a specific purpose. Each that could be tied to and trigger a backend process. Yet, this information once used for its initial purpose is often overlooked for additional use. Referred to as "dark data", the result is a lost value in the information you have captured.

Bringing this "dark data" to light to connect transactional and textual data improves business intelligence. The result is used to create a more agile organization in decision-making, case management, and operational processes. It helps develop meaningful insight into the available and relevant information. Uniting infrastructures and interfaces that enrich the digital experience, customers and employees gain a clearer, and more complete understanding of the information they are dealing with. In this webinar, join AIIM’s Bob Larrivee as he discusses connecting transactional and textual data so that it can:

  • deliver a more complete view of relevant content
  • maximize the value of your information
  • and bring business intelligence to a new dimension.

The webinar is Wednesday April 23rd, 2014 at 2pm ET, 11am PT, 7pm GMT.  Click this link and register today.  

We think you will find it insightful and helpful as you look to improve the visibility of the right information across various areas of your business.  See you there!

Monday Mar 24, 2014

Why Doctors Still Use Pen and Paper

Earlier this month in the Atlantic magazine, an interview with David Blumenthal was published where he discussed the challenges in getting the American healthcare system modernized.  The article sparked some debate amongst the medical community and provoked some interesting questions for all of us in the information management arena.

Think about your work environment and attempts to modernize processes there.  Sometimes these upgrades go well and the benefits are so obvious that everyone jumps on board and embraces the updated system without looking back.  But in other cases, the new technology or solution is not so readily adopted, whether it be due to economical issues, complexity or a lack of understanding about the benefits.

the healthcare issue in America is a classic example of a technological solution that faces significant business and cultural hurdles. One of the doctors that replied stated, "There is a very American tendency to look for technological fixes for significant problems.  In general, technological fixes only work in the context of appropriate institutional structures."

What institutional structures exist in your environment that keep your business from modernizing?  The next time you visit the doctor and he or she pulls out a clipboard and starts filling out a paper form about your health, consider what your company does that is analogous to this behavior.  Does it make sense to modernize and go digital? If you did, would this change in approach be readily adopted?

In healthcare solutions, as with almost every other technical solution out there, it all comes down to the "Digital Experience" provided to the users.  If they can see the benefits in an obvious fashion and the software is pleasing to use from any device, they will come running. We hope the next technological advancement in your organization is a great success!

Monday Feb 24, 2014

Content-Enabling Your Insurance Business Using Oracle BPM and WebCenter Content

Hello everyone. Today we are featuring a guest blog post from Raoul Miller at TeamInformatics. TeamInformatics is a leading provider of consulting and implementation services for Oracle WebCenter and has recently published an informative whitepaper on the value of integrating WebCenter Content with our BPM technologies to deliver more cost-effective business processes.

Guest post: Raoul Miller, TeamInformatics

TEAM has worked with a number of insurance industry companies over the years and the advantages of content-enabling these enterprises are numerous.  Many insurance organizations have grown through acquisition, with the end result that they have parallel legacy systems in place with increasingly evolving complexity in meeting the challenges of integrating them. This makes the insurance industry ideal for deployment of SOA/BPM as an integration methodology and adding content and records management to this is a no-brainer (as the insurance industry is so document and record-driven).

Last year Oracle published a white paper (link) on how best to use their BPM (business process management) tools in an insurance industry setting. I won’t restate all their reasons as to why the Oracle solution is a good fit – but suffice to say that the Oracle Insurance business unit has a lot of experience in the area and solutions to meet all your needs. However, what was missing from the white paper was the value and flexibility gained by adding WebCenter Content, Records, and Imaging to the mix.

We are currently working with a number of customers on exactly these integrations – allowing for secure upload of files from agents’ offices, scanning and uploading of paper forms and documents (using capture and distributed capture), migrating legacy images from mainframe systems to modern Oracle WebCenter Content systems, and allowing users (for the first time) to truly search and retrieve content based on metadata and full text searches. TEAM’s Enterprise Architect, Raoul Miller, has produced a whitepaper that contains two case studies where SOA/BPM and WebCenter content enable businesses with these processes.

To learn more about these implementations, download the whitepaper here.

Tuesday Jan 28, 2014

Secure content makes the world go ‘round

This post is a guest post from Korey Berg, Marketing Coordinator at TeamInformatics

Secure content makes the world go ‘round. Research documents, schematics, patent drawings, business plans, human resource documents, etc. are constantly being passed between contributors and owners. This sensitive information could fall into the wrong hands if mishandled or transferred insecurely, compromising employees and employers. To protect these types of content, Oracle offered the application Information Rights Management. 

Information Rights Management (IRM) was an Oracle Fusion Middleware application that controlled access to important, private documents and emails through encryption allowing rights access across an organization. Though it served its purpose admirably, the IRM offering was really just a secure application through which material was viewed on the client end - it didn’t handle any distribution from the repository to the client. Now, with Oracle’s sun-setting of IRM, there is a gap to be filled for the secure distribution of content.

With Secure Content Publisher for WebCenter Content, TEAM is providing a solution integrated with an ECM repository for secure content distribution and a multi-platform interface through which to view it. We’ve partnered with Qumu (formerly Rimage), a leader in secure content distribution, and developed a synthesis between the distribution stream and the WebCenter Content repository.

The Secure Content Publisher offering is composed of 3 pieces: content management, rights management and secure distribution. The pieces integrate as follows: 






















  • Items are managed in WebCenter Content
    • Establish contributor security, digital asset management processes and content workflows for approval.
  • Once released in WebCenter Content, material can be published to the distribution portal
    • Content is encrypted before it is transferred to the portal by the publisher application.
  • Once in the portal, access is provided, configured, and revoked on a user-by-user basis
    • Access policies can be configured based on date ranges, number of views, viewing periods or prerequisites.
  • Based on access rights and invitations, users download the secure content viewing software for Mac, Windows, iOS or Android, which provides access to the content “channels” set up for various streams of information.

Watch this video to learn more and to view a demonstration. http://youtu.be/NUO6-R_JO3Q

You can also learn more at teaminformatics.com

Sunday Jan 26, 2014

Collaborative document review and co-authoring is here for WebCenter Content!

A Guest Blog Post by David Cornwell, PleaseTech Ltd.

Resulting from the partnership between Oracle and PleaseTech Ltd, collaborative document review and co-authoring is now available within Oracle’s WebCenter Content ECM platform, via the integration with PleaseTech's flagship product, PleaseReview™.

PleaseTech is an Oracle Partner Network Gold Level Partner specializing in collaborative document review and co-authoring. With over 100 enterprise customers and thousands of users of their flagship product, PleaseReview, they have seen strong success in the Life Science sector where the creation of large, often complex documents to strict corporate compliance and regulatory standards is of particular importance. A natural fit with Oracle WebCenter Content, PleaseReview is already extensively used across other document and content intensive business sectors, such as Defense, Utilities, Government, and IT. This success is due to PleaseReview being a unique solution to a common problem. Document review is a critical business process which is frequently the road block in the document production process. PleaseReview reduces the number of review cycles and manual processes to save valuable time and deliver an excellent ROI.

You probably already have some form of reviewing and editing your documents (for example, emailing out attachments, PDF annotation, review meetings), but anything more than short content shared with a couple of others and it becomes a nightmare of manual rework and other frustrations. This integration means that it is now possible (and easy) to really collaborate on a document- not just by sharing it, but by working on it in a controlled, collaborative environment. Some of these benefits include:

  • Review the same copy of the document at the same time with multiple other participants (on and offline).
  • Maintain control over the document and what others can (or cannot) do - so no one can overwrite another’s changes.
  • Easily and quickly adjudicate and consolidate all comments and proposed changes into the master document.
  • Access the document directly from the WebCenter Content repository – no more email attachments or other workarounds!
  • Keep track of all activity on the review through in depth reporting capabilities. This is of particular use for auditing purposes - and for making those review meetings shorter too.

The aim has been to develop a seamless solution which would allow all the controlled collaboration benefits of PleaseReview to be available from within WebCenter Content without the user even knowing it is a separate system. From adding a custom (and configurable) component to the WebCenter Content user interface to building system connectors to handle the various communication requirements between the two, the end result has been exactly as anticipated. To learn more about some of the technical details that went into the integration, please read this recent blog post - http://blog.pleasetech.com/post/Integrating-PleaseReview-with-Oracle-WebCenter-Content

To get a taste of what to expect from this integration and understand some of the benefits you would experience, we are co-hosting a short webinar this Thursday to explain in a little more detail.

Please join us on Thursday January 30th, 2014 at 9am Pacific, 12 noon, Eastern, 5pm GMT.


You can s
imply register for the webinar here: http://pleasetech.com/webinar_oracle_integration_jan14.aspx

Friday Jan 24, 2014

Learning from EBS customers - How to optimize and automate key processes to realize huge cost savings


Companies are always looking to optimize E-Business Suite business process in order to gain efficiencies and gain a leg up on their competition. But with IT budgets coming under more scrutiny than ever before, CIOs are looking towards their existing infrastructures to find cost-saving solutions.

View this webcast to gain a firsthand look at how organizations are using Oracle WebCenter Imaging to augment their EBS-based processes and automate complex business processes—ultimately saving them time and money. Click on the link below to view this webcast and learn how you can benefit as well. 

Click here to watch the webcast now.

Thursday Jan 23, 2014

How easy is it to get a team to review and co-edit documents?

Does this look familiar? Does anything like this ever happen in your department or organization?  Sadly, this is a common occurrence.  Trying to incorporate valuable feedback from colleagues using "Track Changes", comments, e-mails and group meetings can be problematic at best and often just a waste of time.

We've partnered up with PleaseTech to showcase their latest technology, PleaseReview that eliminates these common problems. Simply stated, PleaseReview is designed to be used as either a standalone or as an integrated review solution and supports Microsoft® Word®, Microsoft Excel®, PDF, Microsoft PowerPoint®, source code, text and images. It provides review management and control, change consolidation, comment reconciliation, comment threads and audit trails. PleaseReview is available to users in a simple point and click browser-based environment, and enables simultaneous, parallel and offline review by multiple participants, wherever they are. Everyone working on the same single document ensures it is an efficient and transparent process which significantly reduces the costs associated with document review.

If you have to deal with group editing and review of complex documents, you certainly want to learn more about the PleaseReview solution and how it integrates with Oracle WebCenter Content. We are pleased to invite you to a complimentary 30 minute webcast on Thursday January 30th, 2014 at 12 noon, EST / 9am PST / 5pm GMT.

We think it will be well worth your time. Spending 30 minutes now to learn about this exciting technology could save you many hours in the future!

To register, please visit the PleaseTech site here: 

http://pleasetech.com/webinar_oracle_integration_jan14.aspx 

See you there!

Tuesday Jan 21, 2014

This place is a mess!! Where should I start? Getting focused on specific business challenges

Let's face it. Focusing in on specific business challenges can be daunting, especially in today's hectic work environment.  It can be downright overwhelming sometimes - what do you address and when? How do I deal with shifting management objectives? What should our top priorities be?  Where can the most impact be made?

If we are honest, most of us know where the problems lie in our businesses when it comes to process operating efficiency. Depending on where we work and what our responsibilities are, you cannot help but see areas where the use of automation technologies would make a significant improvement.

One of the interesting trends we see with customers using Oracle WebCenter Imaging solutions is that once they have identified and resolved particular process bottlenecks with our technology, they then find themselves in the welcome position of being able to address other process challenges using the same technology. For example, one customer initially bought WebCenter Imaging to eliminate the reliance on paper in their Accounts Payable invoicing process with E-Business Suite. But then they realized they could use the same automation, recognition and routing technologies to optimize Accounts Receivable and General Ledger processes. Then the HR department saw that they could use the same technology to improve employee on-boarding and personnel document routing.

It's an unwritten law that business priorities will change. The new boss will see things differently. Mandates from the executive team will drive new business projects. But as we have seen from other customers, there is comfort in knowing that the technology you purchase to drive down costs and improve business efficiency in one area can be used to help out with new businesses priorities when they inevitably arise.

Which leads us to our plug for the day. WebCenter Imaging is designed to help you focus in on business process challenges in a way that is flexible and can adjust to meet your particular priorities - even when they change. We encourage you to learn more and we are here to help you understand how our technology can be of value to you and your business.  Find your first business challenge, address it and then be ready to move on to the next one.

To get started, or to simply learn more, be sure to visit our new web page dedicated to Imaging solutions.

We think you will find it valuable!

Monday Jan 06, 2014

Process Inbox Zero: A resolution your company can actually keep

This time of year, your e-mail is flooded with prognostications and ideas on how to lose weight, how to be healthier, how to be a better employee, a manager and generally be more effective.  I personally have seen several articles about getting my e-mail Inbox to zero.  In fact, January 2nd was unofficially known as Email Overload Day, though ironically enough, you might not have known about it if your email is overflowing.  :)


This got me thinking about the other "Inbox" that exists in every corporation.  It's the old school tray of papers, stacked up in the "Inbox" on the desks of those that are handling business transactions using paper forms, faxes, scanned images and other files.  For most business process professionals, this stack of papers is a key first step in a longer transaction that ultimately results in payment to a customer or vendor, receipt of funds from a customer or partner, or any other of many possible business processes.

The same principles that apply to your personal e-mail and the ideal of an empty Inbox should apply to how inbound documents are handled.  In fact, given the financial impact on the business when these are not processed optimally, getting these processes running smoothly is MUCH more important.  If you agree with the premise that paper-based processes need to be running as fast as possible, WebCenter can help you achieve the needed improvements.

The key to all this is automation.  Automation of the "ingestion" process - how files are captured, scanned, received and then recognized.  Form and character recognition has matured significantly over the past few years and today, with Oracle Forms Recognition technology as an example, inbound forms can be recognized as contracts, invoices or many other form types and then have the line item details automatically identified and associated with the right vendor, customer ID, PO number or other value.  Instead of having a pile of paper on an employees desk, waiting to be re-keyed into an ERP or related system, now it happens automatically and only the unrecognizable exceptions will require human intervention.

As you can imagine, the cost savings in  automating repetitive transactional processes are significant.  Most imaging automation deployments see a return on the investment in 18 months or less.  Human error is also greatly reduced, to say nothing of the additional archiving and compliance benefits.

To help companies understand the benefits of automating business processes, we've put together a number of assets in a single location that showcase how Oracle WebCenter Imaging can help your business... and how we have already helped others.

Getting your "Process Inbox" to zero is an achievable goal. The onslaught of incoming documents may never stop, but at least you will have a vastly superior way of managing the flow of information going forward and be saving significant sums in the (pardon the pun) process.

Check out our new WebCenter Imaging information page to learn more. 

Have a great 2014!

About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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