Thursday May 19, 2016

ADVISOR WEBCAST: WebCenter Enterprise Capture General Functionality and Information - Jun 22nd

Reposting from the WebCenter Content Proactive Support blog. This blogpost author was Alan Boucher. 

ADVISOR WEBCAST: WebCenter Enterprise Capture General Functionality and Information

Schedule:

  • Wednesday, June 22, 2016 08:00 AM (US Pacific Time)
  • Wednesday, June 22, 2016 11:00 AM (US Eastern Time)
  • Wednesday, June 22, 2016 05:00 PM (Central European Time)
  • Wednesday, June 22, 2016 08:30 PM (India Standard Time)

Abstract:

This one hour session is recommended for technical and functional users who are using WebCenter Capture and those that may be planning on using it but would like more information.This is a presentation on the base functionality of the Oracle WebCenter Enterprise Capture product.

Topics Include:

    • What is Enterprise Capture and why is it useful?
    • What tools come with Capture / what functionality do those specific tools provide?
      • Client
      • Import Processor
      • Document Conversion Processor
      • Recognition Processor
      • Commit Processor

Duration: 1 hr

Current Schedule and Archived Downloads can be found in Note 740966.1.

WebEx Conference Details

Topic: WebCenter Enterprise Capture General Functionality and Information
Event Number: 596 238 193
Event Passcode: 909090

Register for this Advisor Webcast: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=596238193&t=a

Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

InterCall Audio Instructions

A list of Toll-Free Numbers can be found below.

  • Participant US/Canada Dial-in #: 1866 230 1938    
  • International Toll-Free Numbers
  • Alternate International Dial-In #: +44 (0) 1452 562665
  • Conference ID: 11837830

VOICESTREAMING AVAILABLE

Monday May 16, 2016

Taming the Paper Tiger with Oracle Forms Recognition

Author: Dwayne Parkinson – Solution Architect, TEAM Informatics

tiger512We all like to believe that technology makes everything somehow better, right? Our parents’ watches tell time and maybe the date while mine gives me the weather, tells me when to get up and exercise, tracks calories, integrates with email and sends text messages. Seemingly everything from our refrigerator to our garage door opener to the latest and greatest ERP system is connected to our phones and devices these days. Yet amidst all this technology and integration, lurking somewhere in the bowels of virtually every company and organization is a massive pile of paper.

They say the first step to fixing a problem is to admit that we have one.  So let’s admit what the problem is: paper.  It used to be that paper went back and forth between companies as a record of the various transactions.  If you placed an order, it was on paper.  When you got a shipment, there was more paper.  When you needed to pay, there was a paper invoice.  And up until recently, when you paid, someone somewhere was potentially issued a paper check. With the advent of the Electronic Data Interchange (EDI), electronic transactions thankfully became the standard – or so we’d like to think.  What’s really happened however is that only those transactions between electronically astute organizations have migrated to EDI, while smaller organizations and those facing significant technology challenges have unfortunately remained largely paper-based.

Read the article in it's entirety here.

Thursday Mar 10, 2016

Webcast Q&A: Next-Generation Accounts Payable Automation and Dynamic Discounting

Next-Generation Accounts Payable Automation and Dynamic Discounting

We wanted to capture the great Q&A session that occurred during the Next-Generation Accounts Payable Automation and Dynamic Discounting webcast! If you missed the live webcast, you can view the on demand webcast here.

Q: A lot of your competitors claim they can provide 80% automation. How is your offering different?
A: What we provide is measurable automation - this is what most of our customers are getting, The automation we talk about is end-to-end process automation. Not just for a portion of the process. When our competitor’s talk about 80% automation, they are talking about what you could potentially get with OCR. They provide really poor integration with your ERP system and that is where the real problem is. That is the traditional approach where after OCR, about 82% of invoices end up with exceptions in your ERP system and so your AP personnel have to manually resolve those invoices one-by-one. o Our next generation approach provides you end-to-end automation. Not only do we provide best-in-class OCR, but we have cracked the code on how we integrate real-time with your ERP systems and provide exception-free creation of invoices and 2-way and 3-way matching.

Q: Can your cloud offering integrate with our on-premise ERP systems? 
A: We have Oracle E-Business Suite and JD Edwards. Yes, our cloud offering can integrate with your on-premise of cloud ERP systems. A lot of our customers have different ERP systems. We can integrate with multiple ERP systems seamlessly and provide real-time integration, and unified Application, Workflow and Analytics across all your multiple ERP systems.

Q: How is this different from Fusion AP? And Fusion Automated Invoice Processing?
A: Fusion AP and Automated Invoice processing uses the traditional approach. 1. There is almost no control on the OCR engine that is provided 2. unvalidated data is passed over to Fusion AP where all exceptions have to be handled manually one by one 3. 2-way matching is only partially automated 4. 3-way matching is not automated at all 5. Workflow capabilities are almost non-existent with very little ability to do re-assignment, routing 6. Work-queues capabilities are almost non-existent

Q: How is your 2-way and 3-way matching different from competition?
A: There are vendors who claim they do automated 2-way and 3-way match. However they handle a small % of the use-cases. E.g. for 2-way matching, invoices that need to be matched against blanket Pos are not properly handled For 3-way matching, cases where receipts happen after invoices come in are not handled These are just a few examples. Inspyrus provides a complete solution - that handles all such use-cases. Tried and tested with customers across a lot of verticals.

Q: We receive invoices via mail, email and EDI. Can your offering provide us a consistent process for all these?
A: Yes. Irrespective of how you receive your invoices, we provide a consistent Application, Workflow and Analytics for all of these.

Q: We have Oracle E-Business Suite and SAP for our ERP systems. Will your solution integrate with both our ERP systems?
A: Yes,our solutions comes pre-integrated with Oracle E-Business Suite and SAP and if you have both ERP systems, a single instance of our application will be integrated with both.

Q: Is the solution set specific to Oracle's eBusiness suite or can this solution bolt on to something like MS Dynamics to replace the AP transactions processing?
A: The solution is available for most major ERP systems including MS Dynamics. Also available for SAP, PeopleSoft & JD Edwards.

Q: 100% of our invoices are coded to a Project/Task/Expenditure Type in E Business Suite. Does this support full coding validation against Project related invoices?
A: Yes, it does.

Q: How does this solution compare to BPM?
A: BPM is a technology. What we are presenting here is a specialized pre-built Solution that is based on (leverages) Oracles BPM technology, along with Imaging, Content Management, OCR/OFR and SOA integration.

Q: What is OCR?
A: OCR - Optical Character Recognition. It allows characters to be extracted from an image. e.g. for an invoice, it allows us to automatically extract header and line-level information.

Q: We have Oracle E-Business Suite and SAP for our ERP systems. Will your solution integrate with both our ERP systems?
A: Yes,our solutions comes pre-integrated with Oracle E-Business Suite and SAP and if you have both ERP systems, a single instance of our application will be integrated with both.

Q: Would this solution work if we have a mix of invoices where some are match to po and some are match to receipt?
A: Yes, that is very common.

Q: How is this different from iSupplier? Can we use this instead of iSupplier?
A: If you are using iSupplier, I wouldn't suggest replacing it. If you are not, this would be a good alternative.

Q: What kind of validations happens when it hits the unified workflow?
A: Whatever is required for the successful creation of the invoice in the ERP system. Basically, validation against every setup, rule, config of the ERP system.

Q: Will this work if I have many suppliers with different invoices formats?
A: Yes - The solution leverages pattern-based recognition rather than relying on invoice templates.

Q: Supplier Enablement - is that integrated with the ERP systems? And is it integrated with your invoice automation?
A: Yes, it is. That is a clear differentiator. Invoice Automation, Supplier Enablement and Dynamic Discounting are part of the same suite of applications.

Q: Do you have the capability of electronic signatures on invoices?
A: Yes.

Q: Would we need to configure our matching rules within the tool?
A: No, we use matching rules that are setup in your ERP system.

Q: How do you automate GL How do you onboard customers for dynamic discounting?
A: We can use specific rules to automate GL coding. e.g. if you want to use specific vendor or invoice line description and use that to always code the invoice to a specific account. Suppliers are onboarded for dynamic discounting using a specialized Dynamic Discounting program. That consists of identifying suppliers that have the highest propensity to provide you discounts and targeting them. The onboarding is done by an outreach program.

Q: What's involved to get to automated GL coding?
A: If there are specific business rules that you can tell us to automate GL coding - say for a particular vendor or for certain descriptions on invoice lines, we can automate GL coding.

Q: Is the integration to the ERP systems unidirectional or bidirectional?
A: Our integration is real-time with the ERP system. We don't need to store any ERP information in our system. We do bring in information about payments back into our system - thus making it bidirectional.

Q: Is complex approval rules able to be used with this application?
A: Yes, we can handle all kinds of complex approval rules.

Q: Does it work with third party ocr solution?
A: It could work with third party OCR if that ocr is able to send out a structured document (e.g. XML) after the OCR
100% of our invoices are coded to a Project/Task/Expenditure Type in E Business Suite. 

Q: Does this support full coding validation against Project related invoices?
A: Yes, it does.

Q: Can vendors integrate into this solution as well, as in submitting invoices EDI to the cloud offereing (instead of emailing to customer who then turns around and uploaded into AP solution)?
A: Absolutely. Then can send EDI invoices to our cloud.

Q: Will the 3 way match verify the Project number, from the Oracle Projects module?
A: Yes, it can.

Q: Can we self-host?
A: Yes, this can be hosted in your data center.

Q: Why would you pay an invoice prior to approval?
A: The workflow/validation process will ensure that the invoice is approved before it is submitted for payment.

Q: Is Oracle SOA required for downstream integration to other ERP, including SAP, etc?
A: Oracle SOA comes embedded in this solution. That is the integration framework we use to integrate with all the ERP systems.

Q: Do you offer French user interface ? Also, do you host in Canada?
A: Yes, the interface is available in French. Our hosting partner, Rackspace, offers hosting options in Canada.

Q: Do you have the capability for invoices to obe signed off electronically by an authorized signer?
A: Yes, all approvals are electronic.

Q: Is one of the 24 languages covered by OCR Chinese?
A: Simplified Chinese - yes

Q: Do you offer e-payment?
A: Payments are generally done as part of your regular payment process. We do not provide any capability for that.

Q: Do suppliers submit invoices directly to Inspyrus or EBS?
A: They can do that via email or send EDI invoices.

Q: Will it integrate with an ancient PO/RO system that is not Oracle?
A: Yes, we have the ability to integrate with 3rd party PO systems.

Q: Can you briefly explain how this is based on Oracle webcenter? We have WebCenter right now and we want to know how we can utilize it.
A: Yes, it is built on Oracle WebCenter. You can reach out to Inspyrus for more information. www.inspyrus.com

Q: After the OCR data extraction, if there are any errors/mistakes, how are they corrected before pushing into the ERP?
A: Inspyrus provides a unified application where these are corrected - as part of the workflow.

Q: You replied that all your approvals are electronic - can they be visible like a digital signature in pdf?
A: We do not touch the pdf - for compliance reasons. The electronic approvals are available as a separate document tied to the invoice record.

Q: What criteria/invoices should satisfy for Automatic GL coding proper work?
A: If there are specific business rules that you can tell us to automate GL coding - say for a particular vendor or for certain descriptions on invoice lines, we can automate GL coding.

Thursday Feb 25, 2016

Partner Webcast: WebCenter Sites Automation Toolkit

You're Invited to attend Redstone's Live Webcast: 'WebCenter Sites Automation Toolkit'
When: Thursday, March 8th at 3:00 PM CDT

The WebCenter Sites Automation Toolkit is a set of tools and systems that enable WebCenter Sites administrators, developers and users to automate processes such as: asset import, asset creation, bulk updates and mirroring of environments with WebCenter Sites 11g and 12c versions. During this live webcast, Redstone will provide an overview and live demonstration of the WebCenter Sites Automation Toolkit. At the conclusion of the live demonstration, we'll field questions from the audience. 

Special Offer
All registered attendees interested in Redstone's WebCenter Sites Automation Toolkit will receive a limited time offer for discounted Toolkit licensing.  Redstone will also make a special announcement at the end of the Webcast regarding a new product offering coming soon!

Webcast Agenda
  1. Automation Toolkit Overview
  2. Solution Demo
  3. Q & A 

Thursday Feb 18, 2016

Webcast: Next-Generation Accounts Payable Automation and Dynamic Discounting

Oracle Corporation
Next-Generation Accounts Payable Automation and Dynamic Discounting
Transform Your Accounts Payable and Supply Chain into a Profit Center

Invoice processing is time-consuming and expensive work. This is especially true if invoicing involves inefficient paper-based processes, manually-conducted approvals and manual data-entry into the financial system. These inefficient methods affect the bottom line by increasing costs, creating liability & accrual blind-spots and causing other cash management, reconciliation & reporting challenges.

Change the game with the Next-Generation of A/P Process Automation and learn how to:
  • Automate up to 90% of invoice processing with automated 2/3-way match and automated invoice creation with all major ERP business applications
  • Streamline operations with best practice workflows, eliminating paper, manual data entry and associated errors
  • Get real-time visibility into your end-to-end process with 360º Analytics, including Compliance, Automation and Efficiency metrics
  • Dynamic Discount Management enables organizations to save an additional 1 to 2% of annual spend
Register Now for this webcast.
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Live Webcast

Calendar February 23, 2016
10:00 AM PT
/ 1:00 PM ET
#OracleWebCenter
#OracleAPProcess
Speakers:

Chris Preston
Chris Preston,
Senior Director Digital Experience, Strategy & Business Development, Oracle

Nilay Banker
Nilay Banker
Founder & CEO
Inspyrus
Integrated Cloud Applications and Platform Services
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Tuesday Feb 09, 2016

Partner Webcast: 5 Things to Consider When Upgrading Your Legacy Portal & Content Environments to Oracle WebCenter 12c

5 Things to Consider When Upgrading Your Legacy Portal & Content Environments to Oracle WebCenter 12c

Thursday, February 25, 2016 | 1 PM EST / 10 AM PST 

Too many companies still rely on legacy systems, or other outdated platforms, that are not capable of supporting the new demands of modern business. By effectively addressing the issues of transitioning from fragmented and disparate applications to a single integrated global system, your system will lower total cost of ownership and avoid end-of-life support and maintenance deadlines.

TekStream brings tribal knowledge of BEA WebLogic Portal, BEA AquaLogic User Interaction (ALUI), WebCenter Interaction (WCI), Plumtree, Stellent, Universal Content Management (UCM), Optika, Imaging and Process Management (IPM), and FatWire into one centrally manageable platform, Oracle WebCenter.

With the recent introduction of the Oracle WebCenter 12c platform, here are 5 things that you should consider when upgrading your legacy environment.
  1. How do I know if I need to upgrade?
  2. How long will an upgrade or WebCenter implementation take?
  3. What's the difference between Oracle WebCenter 12c and what I'm currently using?
  4. How much will my project cost?
  5. What will be delivered with an upgrade?

Our specialized, three-step assessment, called QuickStream, aligns business stakeholders and IT organizations using a proven and practical methodology. By providing answers to critical questions like the ones above before a project begins, QuickStream helps organizations avoid the negative business outcomes of IT project failures due to unmet quality, cost and expectations.

Register Today

Wednesday Jan 20, 2016

CMSWire: Collaboration, Digital Experience and Engagement Survey

We invite you to take CMSWire’s survey on collaboration, digital experience and engagement. During this 10-minute survey, we’ll seek input around how your organization is:
  • driving social collaboration around content;
  • delivering digital experiences across multiple channels; and 
  • providing self-service and business automation 

We’ll also explore your needs around self-service and engagement, as well as which tools your organization currently uses for content collaboration, social conversations, websites and self-service. 

In partnership with Oracle, we are conducting this survey so we can give you and your peers a picture of how businesses are engaging with customers, employees, partners and citizens. By participating, you will have the option to receive the survey results once they are available, and see how your efforts compare to others in the industry.

Bonus: Survey respondents will have a chance to win one of two free 2-day passes to CMSWire's DX Summit 2016. Winners will be contacted via email.  

We appreciate you taking the time to share your experiences and insights. Take the survey now!


Monday Nov 30, 2015

Disrupting Civic Digital Engagement

By Franco Amalfi, Director, Digital Engagement Strategy of Oracle Public Sector North America. Original write up can be found here.

Digital experiences are now the cornerstone of interactions with government services, driven in part by the rapid spread of web, mobile, and social channels. Citizens are in control. They decide how, when, and where they want to engage with organizations – whether it is in a service center, over the phone, via a mobile app, email, or on the web. No matter which channel they choose, constituents expect government to recognize them, who they are, what processes or interactions are underway, and to do so at every touch point. Given the fluidity of today’s online interactions, citizens are often one click away from broadcasting a bad experience with your city to hundreds of friends, or abandoning an online service for a high cost in-person transaction.

The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences.  Now it’s up to government to meet this new standard. To reach constituents in the digital age, successful cities must cultivate those same instincts. They need to learn how to use technology to deliver their services and messages in a way that appeals to their customers – tech-savvy modern citizens. In doing so, they can build better relationships and interactions with all constituents – any time, any place, any device.

“The innovative use of technology is fundamentally transforming how the American people do business and live their daily lives,” President Barack Obama stated in 2012, as he announced the Federal government’s Digital Government initiative in a memorandum to heads of executive departments and agencies.[1]

Citizens want to feel, in their communications with government agencies, like their voices are being heard. In fact, in a January 2014 survey of 5,000 citizens from 10 countries, 76 percent of the Americans polled wanted more citizen participation and engagement in government, answering “tend to agree” or “strongly agree” to the question “Should people be more involved in shaping how public services are designed or delivered?”[2]

Digital engagement empowers constituents with the ability to learn, share, engage, and let their voices be heard – in real-time. People want to be able to access government services and solutions anytime and anyplace. Digital engagement technologies help government effectively meet those needs.
The initial building blocks for success for cities are to:
  • Establish an expectation of excellence. Public perception of government services is generally low.  Leaders in this space need to define an internal and external expectation of quality, timely service and manage to that expectation.  Digital experience technologies like social media, mobile apps, email, and others make it easy to service new channels, integrate them into existing work teams, and exceed expectations.  These tools help highlight positive events, promote new innovative campaigns and gather feedback on existing initiatives.
  • Enhance customer service. Demand for services from constituents is constantly increasing. By adopting digital technologies, such as web, mobile, and self-service, government agencies can deliver a personalized experience, and balance responsiveness while containing costs, leading to increased customer satisfaction while meeting resource constrictions.
  •  Promote civic participation: Engage citizens in improving processes for your city.  Citizens want to feel that they are making a difference. Providing citizens with a platform to collaborate with city officials through digital technologies will lead to the formation of innovative ideas that will create value for all, and increase the sense of belonging to the community. 
  • Empower employees. Like other citizens, government employees embrace the efficiencies and effectiveness of digital technologies in their personal lives.  Empower them to serve constituents with these same services and channels and help them know that they are providing great service. Engaged employees will deliver better experiences to your citizens, leading to increased customer and employee satisfaction
Citizens of the digital age want easy access to the agencies that serve them. To meet that need, cities must modernize and focus on orchestrating personalized interactions with each and every constituent across channels and devices. They must understand the evolving needs of their constituents and use a constituent-centric approach to engage with their audience, taking advantage of all the tools and channels available to serve customers of all ages and in all demographic groups, at home and across the globe.


[2] All Accenture data and references sourced from “Digital Government: Pathways to Delivering Public Services for the Future,” published January 2014

Also see: http://www.oracle.com/us/industries/public-sector/build-gov-21-century-br-2389343.pdf

Franco Amalfi is Director, Digital Engagement Strategy  of Oracle Public Sector North America. He can be contacted at franco.amalfi@oracle.com

Wednesday Sep 16, 2015

You Are Invited: WebCenter and BPM Cocktail Reception

Oracle WebCenter and Oracle BPM Customer Appreciation Reception

Oracle Corporation
You are invited to the Oracle WebCenter and Oracle BPM Customer Appreciation Reception!
Please Join Us!

Oracle WebCenter & Oracle Business Process Management (BPM) partners Bezzotech, Fishbowl Solutions, Redstone Content Solutions, Sofbang, Tata Consultancy Services, TekStream & VassIT invite you to a private cocktail reception at one of the Bay Area's premier primary destinations for live music & entertainment. Please join us and other Oracle WebCenter & Oracle BPM customers for heavy hors d'oeuvres and cocktails at this exclusive reception.

Don't miss the opportunity to talk with fellow customers and executives from Oracle WebCenter & Oracle BPM Product Management, Product Marketing, and Oracle's premier Oracle WebCenter & Oracle BPM partners. We look forward to seeing you at this event.

Please RSVP by October 19, 2015.

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Calendar October 26, 2015
6:30 PM - 8:30 PM

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Monday Aug 31, 2015

Redstone Webcast: Saving Money by Saving Time

Wednesday Aug 19, 2015

Oracle Positioned as a Leader in the Gartner Magic Quadrant for Web Content Management, 2015

Executive Summary

Web content management remains a vibrant and growing market, fueled by the aspirations of digital strategists on the demand side and continuous innovation on the supply side. IT application leaders, marketers, digital experience specialists and merchandizers all now view WCM as mission-critical.

Market Definition/Description

Gartner defines Web content management (WCM) as the process of controlling the content to be consumed over multiple digital channels through the use of specific management tools based on a core repository. These may be procured as commercial products, open-source tools or hosted service offerings. Product functions go beyond simply publishing Web content, to include:

  • Content creation functions such as templating, workflow and change management
  • WCM repositories that organize and provide metadata about the content
  • Library services such as check-in/check-out, version control and security
  • Content deployment functions that deliver prepackaged or on-demand content to Web servers
  • A high degree of interoperability with adjacent technologies, such as CRM, marketing resource management, digital asset management (DAM) and Web analytics
  • Real-time adaptation to visitor interaction
  • Good integration with delivery tiers, such as e-commerce, social media and portal software

Figure 1. Magic Quadrant for Web Content Management

Source: Gartner (July 2015)

Oracle was positioned as a Leader in the Gartner Magic Quadrant for Web Content Management for its Oracle WebCenter Sites offering. 

Oracle WebCenter Sites enables organizations to deliver a compelling digital experience to customers by deploying and managing sophisticated and engaging Websites across digital channels. This Web experience management solution automates the entire process of managing the Web—including business-user content authoring, delivery of high-scale dynamic sites, content targeting and optimization, user-generated content, social networking integration, end-user personalization, and mobile Web delivery. As a key component of Oracle’s customer experience ecosystem – including business intelligence, customer relationship management, commerce, enterprise content management, marketing automation, portal, search and social relationship management –Oracle WebCenter Sites uniquely offers organizations the ability to connect the customer experience across all touch points - to build loyalty, drive customer acquisition, and reduce operational costs.

In today’s socially enabled, multichannel online world, individuals increasingly expect their online experiences to be targeted specifically to their interests, and to provide a point of seamless extension and expression of who they are. For Web marketers, this new imperative presents a unique set of challenges when it comes to engaging with their customers online. No longer is it acceptable to simply present flashy product Web pages, or interact with customers via newsletters and mailing lists, nor is it acceptable to publish a stripped-down mobile version of a corporate site. Instead, you have to show the ability to “know” your customer as an individual. Would they rather interact with your company and other customers via Facebook than your corporate site? Do they do most of their browsing and interaction via their iPhone? Do they want to have a personalized view of their relationship with your company, from transaction history to loyalty offers?

Oracle WebCenter Sites meets the new Web experience management (WEM) imperative by connecting the digital experience across channels, to meet the demands of today’s customers. With the WEM solution from Oracle WebCenter Sites, organizations can rapidly create, deploy, and manage multiple Web properties, while empowering business users to manage Websites themselves. Its easy-to-use tools allow organizations to get Web content and campaigns to market faster, and create targeted, interactive, and optimized experiences across Web, mobile, and social channels. Oracle WebCenter Sites offers centralized management of multilingual, multilocale, multisite Web deployments. The solution also integrates seamlessly with customer relationship management (CRM), enterprise content management, commerce, marketing automation and more, to deliver a digital customer experience that will help organizations meet their business goals.

Oracle was pleased to be named a Leader in the 2015 Gartner Magic Quadrant for Web Content Management. You can read the full report here.

Source: "Gartner Magic Quadrant for Web Content Management", Mick MacComascaigh, Jim Murphy, July 29 2015.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Oracle.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

More Information


Thursday Aug 13, 2015

Redstone Live Webcast: Saving Money by Saving Time

You're Invited to attend Redstone's Live Webcast: 'Saving Money by Saving Time'
When: Tuesday, Sept. 1st at 3:00 PM CT

During this live webcast, Redstone will provide an overview of Distributed Index, and we'll show how a satisfied customer is using this game changing technology. Distributed Index is an Oracle Validated Integration that complements and integrates with WebCenter Content 10g and 11g. 

Mark Heindselman, Emerson Process Management's Director, Knowledge Network and Information Services will discuss and demonstrate Emerson's use case. 

At the conclusion of the live demonstration, we'll field questions from the audience. 

Special Offer
All registered attendees will receive a no-cost WebCenter Content system evaluation. This evaluation will predict the potential time savings that can be realized post Distributed Index implementation. 

Featured Speaker
Mark Heindselman, Director, Knowledge Network, Emerson Process Management

Webcast Agenda

  1. Distributed Index Overview
  2. Customer Case Study
  3. Live In-Production Solution Demo
  4. Q & A 

Tuesday Aug 11, 2015

TekTalk Webinar: Breakthrough in Enterprise-Wide Contract Lifecycle Management

TekTalk Webinar: Breakthrough in Enterprise-Wide Contract Lifecycle Management

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Webinar: Breakthrough in Contract 
Lifecycle Management

Thursday, August 20, 2015 at 1 PM EST / 10 AM PST


Contracts rule B2B relationships. Whether you’re a growing mid-market company or a large-scale global organization, you need an effective system to manage surges in contract volumes and ensure accuracy in reporting.

TekStream and Oracle would like to invite you to a webinar on an exciting new solution for Contract Lifecycle Management (CLM).

This solution provides organizations with a consolidated and secure platform to logically ingest and organize contracts and supporting documents. It offers total contact lifecycle management with intuitive workflow processing as well as native integration to many existing ERP systems. With this new solution, contracts and other critical documents will no longer be locked in enterprise systems; the entire enterprise can gain seamless access from one centralized repository.

The webinar is scheduled for Thursday, August 20th at 1 PM EST/10 AM PST.

Solution Summary:

TekStream’s Contract Lifecycle Management (CLM) software is built on Oracle’s industry leading document management system, WebCenter Content, and is designed to seamlessly integrate with enterprise applications like JD Edwards, PeopleSoft and Oracle’s Enterprise Business Suite (EBS). Combining Oracle’s enterprise level applications with TekStream’s deep understanding of managing essential business information, delivers a contract management tool powerful enough to facilitate even the most complex processes. TekStream’s solution tracks and manages all aspects of your contract work streams from creation and approval to completion and expiration. Companies can rely on TekStream’s CLM to ensure compliance and close deals faster.
Join us to understand how our innovative new solution can address the cost and complexity of Contract Lifecycle Management and provide the following benefits:

Solution Benefits:

  1. Centralized repository for all in-process and executed contracts.
  2. Increase efficiency through better control of the contract process.
  3. Support for “Evergreen” contracts help to improve contract renewal rates.
  4. Improve compliance to regulations and standards by providing clear and concise reporting of procedures and controls.

For more information about Oracle Documents Cloud Service, please contact info@tekstream.com or call 844-TEK-STRM.

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Monday Aug 10, 2015

Cross-Channel Marketing for Unified Digital Experiences

By Mitchell Palski, Oracle WebCenter Sales Consultant 

We are happy to have Mitchell Palski joining us on the blog for a Q&A discussing strategies and best practices on Cross-Channel Marketing for Unified Digital Experiences.

Q. Why is Cross-Channel Marketing an Imperative for Today’s Marketers?
Just to be clear, when we discuss cross-channel marketing we are talking about using one user channel to promote another. Our customers are constantly shifting between marketing channels, utilizing a variety of devices to consume content and marketing messages. As a result, users naturally expect timely and coordinated experiences from their favorite brands. 

However, in the past disparate marketing platforms have forced brands to interact with customers from within individual channels. Often times that can lead to organizations delivering disjointed and uncoordinated messages. This disconnect is not only confusing and frustrating to customers, it’s expensive and cumbersome for brands.

Q. How do you bridge that gap to deliver a true cross-channel marketing solution?
The best way to delivery seamless user experiences is to identify the user demographic overlaps that exist across your marketing channels. For example, if you have broken your user groups out into segments by cities within a state, it might be helpful to identify what news articles the users in those cities are viewing through your web application. By identifying the articles (or article categories) that overlap in interest between cities, you can then make meaningful connections to other content that those user groups might be interested in.

The process of identifying those overlaps and applying meaningful changes to which content is being surfaced to end-users can be very cumbersome. I recommend leveraging a Web Experience Management tool such as WebCenter Sites to manage contextually relevant content and optimize your customer engagement strategies. Leveraging WebCenter’s easy-to-use targeting tools empowers marketers to create and manage rules-based marketing campaigns. Automating these processes not only ensures that content connections are being made for end-users, but it also allows your organization the ability to capture information on HOW and WHY those connections are being made. This type of forward-thinking will help your leadership anticipate market trends and stay one step ahead of your marketplace.

Q. How are marketing departments leveraging Oracle WebCenter Sites and Oracle Marketing Cloud throughout their ecosystems to achieve true cross-channel marketing?
Marketing departments want to provide a unified customer experience. The challenges they have are that:
  1. Quantifiable data is needed to define their users’ content access patterns
  2. The data and the content that they need to do so often ends up in silos
  3. The tools to utilize that data and content don’t interoperate
Having disparate content management systems can make it very difficult to get a 360 degree view of the customer, or to provide customers with an experience that is delivering relevant, personalized and timely information.

The combination of WebCenter Sites, Oracle Marketing Cloud and Oracle Documents Cloud Service (DOCS) provides marketing teams with a connected platform of cross channel marketing tools that allows marketers to easily share and utilize the same content, data, analytics, and information across their ecosystem. That means that internal marketing teams can share content, as well as expose that content externally with agencies or partners in meaningful ways.

For example, this platform can allow marketing teams to create campaigns that:
  • Leverage the same content developed internally or by another agency 
  • Automate and secure review and approval workflows
  • Share the same customer profiles across channels to facilitate consistent and appropriate personalization 
  • Utilize first, second and third-party data to enhance personalization across channels
  • Review content-analytics to deliver more effective campaign planning and development

All of these benefits can be realized using intuitive, easy to use tools that require little or no IT skills. Oracle enables marketers to be more efficient and effective in day-to-day tasks for cross channel marketing.

Q. If an organization chooses to implement this type of solution, what are some of the benefits they can expect to receive? 
Aside from having an easier day-to-day life when managing marketing campaigns, organizations can expect:
  • Data-qualified business leads
  • Better interactions with prospects and customers
  • Increased marketing efficiency and resource utilization 
  • Efficient and secure review and approval workflows
  • Faster time to market with cross-channel marketing campaigns 

Find out more here.

Thank you, Mitchell for sharing your strategies and best practices on Cross-Channel Marketing for Unified Digital Experiences. You can listen to a podcast on the topic here, or visit the Oracle WebCenter Best Practices Podcast Series for more information!

Tuesday Jul 14, 2015

Automate Order Receipt & Processing with Oracle WebCenter


Have paper-based methods brought aspects of your business to a grinding halt?  Are manual processes leading to slip-ups, mix-ups and missteps? Not too long ago, my company was in the same jam. In our pursuit of becoming the leading provider of education products to schools across the country, we ran into an issue: Our ability to process such a growing number of orders had created a bottleneck. We were actually printing orders captured electronically and routing them manually for fulfillment. Inefficient to say the least, this led to orders being lost or delayed. View this video created by Oracle partner Redstone Content Solutions (originally posted on their blog) to see how you can Automate Order Receipt & Processing with Oracle WebCenter. 

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Oracle Cloud Content and Process power the next wave of productivity, mobile efficiency, and workgroup innovation. Only Oracle offers an integrated suite of content, process and sites cloud services that enable business users to easily collaborate anywhere, simplify business automation, and communicate more effectively.

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