Wednesday Apr 16, 2014

Choice Hotels Reduces Time to Market with Oracle WebCenter

Choice Hotels is a global hotel franchise with 6000+ franchisees. Choice is in the process of completely re-building their distribution platform for the next generation.  They currently process and distribute over $6B worth of reservation activity to the franchisees of Choice Hotels. To continue to grow and support the strategic business initiatives of the company they needed to address the primary vehicle for delivering business to their customers.  Their current platform was an amalgam of 25 years of development on disparate systems that offered limited inter-operability and scalability.  A strategic decision was made to adopt the Oracle technology stack to build out this new platform.



 They introduced more self-service opportunities to their business to create greater empowerment and flexibility, thus reducing the dependency on IT to introduce new features to their production systems. They are using WebCenter Sites as their Web Experience Management platform deployed for their International Websites. Standardizing on WebCenter Sites has allowed them to consolidate four different Content Management System platforms and created a Content Center of Excellence making it easier for any of their business users to take advantage of the WYSIWYG interface.

Perhaps the biggest win at the enterprise level is standardizing on the Oracle platform. They have seen tremendous benefits by being standardized on a focused set of tools and applications.  Their development, testing, administration, and database engineers now have greater flexibility and mobility throughout their enterprise.  Since they all have the same relative skill set, they can flex on certain projects in order to get them to market quicker.  No more Sys Admins having to learn the ins and outs of a particular system and its idiosyncrasies because everything is now a standard Oracle deployment.


To learn more about delivering the best digital experience today - join us for the Oracle WebCenter Digital Business Thought Leadership Series

This week:

Delivering Moments of Engagement Across the Enterprise
Five Steps for Mobilizing Digital Experiences

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Product Marketing Director, Oracle WebCenter



Tuesday Apr 15, 2014

Delivering the Moments of Engagement Across the Enterprise

Register for upcoming Webcast: Delivering Moments of Engagement Across the Enterprise

A Five Step Roadmap for Mobilizing a Digital business

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Principal Product Marketing Director, Oracle WebCenter

Over the past few years, we have been fascinated by the impact of mobility on business. As employees, partners, and customers, we now carry powerful devices in our pockets and handbags. Our smartphones and tablets are always with us, always on, and always collecting information. We are no longer tethered to fixed work places; we can frequently find essential information with just a few taps and swipes. More and more, this content is keyed to our current context. Moreover, we often are immersed in an array of sensors that track our actions, personalize the results, and assist us in innumerable ways. Our business and social worlds are in transition. This is not the enterprise computing environment of the 1990’s or even the last decade.

Yet while tracking trends with the mobile industry, we have encountered a repeated refrain from many technology and business leaders. Sure, mobile apps are neat, they say. But how do you justify the investments required? What are the business benefits of enterprise mobility? When should companies harness the incredible opportunities of the mobile revolution?

To answer these questions, we think that it is important to recognize the steps along the mobile journey. Certainly companies have been investing in their enterprise infrastructure for many years. In fact, enterprise-wide mobility is just the latest stage in the development of digital business initiatives.

What is at stake is not simply introducing nifty mobile apps as access points to existing enterprise applications. The challenge is weaving innovative digital technologies (including mobile) into the fabric (and daily operations) of an organization. Companies become digital businesses by adapting and transforming essential enterprise activities. As they mobilize key business experiences, they drive digital capabilities deeply into their application infrastructure.

Please join us for a conversation this Thursday (04/17/14 @ 10AM PST) about how Oracle customers are making this mobile journey, our five-step roadmap for delivering the moments of engagement across the enterprise.



Tuesday Apr 08, 2014

How Do You Deliver High-Value Moments of Engagement?

Webcast: Delivering Moments of Engagement Across the Enterprise
Oracle Corporation
Webcast: Delivering Moments of Engagement Across the Enterprise

How Do You Deliver High-Value Moments of Engagement?

The web and mobile have become primary channels for engaging with customers today. To compete effectively, companies need to deliver multiple digital experiences that are contextually relevant to customers and valuable for the business—across various channels and on a global scale. But doing so is a great challenge without the right strategies and architectures in place.

As the kickoff of the new Digital Business Thought Leadership Series, noted industry analyst Geoffrey Bock investigated what some of Oracle’s customers are already doing, and how they are rapidly mobilizing the capabilities of their enterprise ecosystems.

Join us for a conversation about building your digital roadmap for the engaging enterprise. In this webcast you’ll have an opportunity to learn:

  • How leading organizations are extending and mobilizing digital experiences for their customers, partners, and employees
  • The key best practices for powering the high-value moments of engagement that deliver business value
  • Business opportunities and challenges that exist for enterprise wide mobility to fuel multichannel experiences

Register now to attend the webcast.

Register Now

Attend the webcast.

Thurs, April 17, 2014
10 a.m. PT / 1 p.m. ET





Presented by:

Geoffrey Bock

Geoffrey Bock

Principal, Bock & Company


Michael Snow

Michael Snow

Senior Product Marketing Director, Oracle WebCenter




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Thursday Apr 03, 2014

Panduit - Leading the Way for Exceptional Digital Experiences

 When we notice great work being done by our Oracle WebCenter customers, we want to strut our stuff like a Peacock and show them off to the world. Last year, we received a nomination for the Oracle Excellence Awards in Fusion Middleware Innovation for our customer, Panduit. The competition was fierce last year for only 2 Award spots and although they ultimately did not win one of the awards, they certainly deserve recognition for their solution.

Panduit is a world-class developer and provider of leading-edge Data centers, Connected buildings and Industrial automation solutions that help customers optimize the physical infrastructure and mitigate risk through simplification, increased agility and operational efficiency. Independent leader since 1955 with a Global presence and local focus - 112 countries of operations, 4,000+ employees

Like many companies, their previous website and portals no longer met modern user expectations:

• They Needed to Foster, Support, Engage and Enable their Growing Global Partner Ecosystem with Self-Service Applications and Content
• They had 300 System Integrators,  1451 Distributor Partners,  5026 Distribution Locations and 1900 Contractors/Installers to communicate with in a consistent regular manner.
• They needed to Modernize, globalize and re-brand the Panduit.com website and Partner Portals to Prevent loss of business due to partner drop-offs
• They needed to Create an integrated High Availability solution for all customers and partners, with a single address (www.panduit.com) with Mobile and Social Media Channels
• They needed to Develop a catalog of self-service functions that can be assigned based on differentiated role-based services by partner & customer segments and/or tiers

Its always better to hear it directly from the happy customer.

The Solution for Panduit was Oracle WebCenter Digital Experience Platform and Oracle Fusion Middleware AppAdvantage including the following:

  • Oracle WebCenter (Sites, Portal, and Content), Oracle SOA, Oracle BPM, OPSS, Weblogic Suite, and ADF
  • Single Platform – Supports portal, website, database based services, application-to-application service integration, EDI, etc.
  • Integration – Adapters were available out-of-the box to integrate with Panduit’s Oracle E-Business Suite with protected support for future releases
  • Reusability – Component and visual template reuse between applications
  • Social Community – Out-of-the-box social media and collaboration
  • Analytics –  Built in analytical capabilities
  • Mobility – Can be extended to mobile devices

Their new integrated website and self-service partner portal was completed in 12 months, starting from ground zero to launch.

Now they are able to:

  • Support a growing global partner ecosystem with secure, multilingual online experience
  • Provide integrated role-based experiences for all customers and partners within a single address (www.panduit.com).
  • Improve number and quality of sales leads through increased web and mobile customer interactions and registrations
  • Experience the benefits with activity up 57% from previous year with portal site @ 42,632 self-serve transactions per month



Register for upcoming Webcast: Delivering Moments of Engagement Across the Enterprise


Tuesday Apr 01, 2014

PuppyCoin - New currency

I'm firmly convinced today that as far as content goes - Puppies have become the newest currency. Here at Oracle - we received a notice today about a new feature on our benefits plan that rivals other company benefit plans. We just started this year with an option for TeleMedicine, which is great, but NONE of my friends have this PuppyBenefit where they work. So... maybe you should consider working for Oracle - great products, great people,  awesome benefits and PUPPIES!



Introducing PuppyConnect



American Well is delighted to announce a brand new service:PuppyConnect. Although only in beta, PuppyConnect enables you to visit with a puppy 24/7/365 through secure video chat.

Connecting with a puppy is just as easy as speaking with a doctor or nutritionist on American Well. The only difference is that with PuppyConnect, your visit is with an adorable puppy rather than a clinician. You simply choose the puppy you would like to see, click connect, and the puppy will appear within moments – groomed and ready to go.

For more information on the PuppyConnect feature or to register for our beta experience, please visit www.americanwell.com/puppy



www.AmWell.com

Here is their promotional video on the new service below. Check out the links above - you can even select your puppy! I'm already signed up!


Monday Mar 31, 2014

Innovation Springs to Life Again - Award Nominations Now Open

2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation

Oracle is pleased to announce the call for nominations for the 2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation.  The Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value.  This year, the awards will recognize customers across nine distinct categories:

Customers may submit separate nominations forms for multiple categories; The 2014 Fusion Middleware categories are as follows; subject to change:

If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2014 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Friday, June 20th, 2014, for a chance to win a FREE registration to Oracle OpenWorld 2014 (September 28-October 2) in San Francisco, California.   Top customers will be showcased at Oracle Open World 2014, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.

NOTE: All nominations are also considered for Oracle OpenWorld Session presentations and speakers. Speakers chosen receive FREE registration to Oracle OpenWorld. 

For additional details, See: Call for Nominations: Oracle Fusion Middleware Innovation

Last year’s winners can be seen here: 2013 FMW Innovation Winners

Wednesday Mar 26, 2014

See you at AIIM 2014!

Everyone,

I hope you have the opportunity to attend the AIIM Conference this year and that we have the opportunity to meet you there. This years event is in Orlando, Florida and promises to be a fast and informative three days of sessions.  

In particular, if you are there, I hope you will join us for a session on Wednesday at Noon entitled "Information into Action - Moving Beyond Information Governance". I'll be speaking about the importance of extracting value from the information you probably already have locked away somewhere in your organization and suggestions on how to make the changes necessary to do so. Every session is about 30 minutes in length so it will be fast and hopefully informative!

Oracle is a platinum level sponsor of this year's event and we will be exhibiting in the solution showcase as well.  Be sure to stop by and speak with us about your business challenges related to information management, process improvement opportunities or even just to stop by and talk about restaurant options for dinner.  We will be there!

We hope to see you there. 

Tuesday Mar 11, 2014

Digital = The Center of your Marketing Universe

The brand website is one of the most important and highly trusted channels for engaging with customers.  However, a static one-size-fits-all web presence will fall short when it comes to meeting your customers’ expectations.  In order to drive sales and loyalty using the web today, organizations must deliver a dynamic digital experience – one that is personalized and relevant, social and interactive, easily optimized for a growing variety of mobile devices, and connected with other customer touch points and channels.

So.... How does your digital customer experience measure up?  Find out by answering a few quick questions about your digital strategy.

Determine Your Digital Marketing Strategy Strengths and Weaknesses

How Does Your Digital Marketing Strategy Measure Up?Today’s customers expect an experience that is relevant and interactive. And they want it across multiple online channels. By using Oracle WebCenter’s complimentary tool, you can determine your business’s strengths and weaknesses when it comes to delivering an engaging customer experience across web, mobile, and social channels.

The assessment tool will help you:
  • Gain a better understanding of your challenges and objectives with respect to the digital customer experience
  • Identify areas in which a web experience management solution could add value
  • Understand the potential benefits of Oracle WebCenter Sites, such as increased conversions and revenue, greater customer satisfaction, and more


Monday Feb 17, 2014

The Digital Experience Age

We now live in an always connected world. Every minute of every day, two million search queries are made on Google, nearly 700,000 pieces of content are shared on Facebook, 571 new websites are created, and consumers spend $272,000 shopping online (source).

People shop, play, connect and conduct business online and the digital channel is often preferred by customers, employees and partners alike. As a result, great digital experience is no longer a nice-to-have; it’s a make-or-break point for your business as we more fully enter the digital age. 

In this increasingly digital world, organizations must deliver an online experience that is personal, contextual, and multichannel. Today’s customers expect an engaging, consistent and connected digital experience. This week we want to bring you stories of how Oracle WebCenter has helped power the digital experience for many customers. We hope you’ll tune in to learn more!

Friday Feb 14, 2014

Olympic Mobility - who could imagine it any other way?

Olympic Rings?

As I've been watching the Sochi Olympics every night since last Friday's spectacular opening ceremonies (even with a 4 ring Olympic Rings snafu) - it is hard not to notice the influence that mobility has provided us on our perspective of the games.  The image of each country's athletes entering the stadium with their phones held high is etched on our collective eye. I wonder if anyone is tallying up the iPhone vs Android vs GoPro numbers and what the split might be in Sochi?

While obviously an monumental competitive gathering, the Olympics are an incredible social event as well - bringing together young athletes from all over the world and while I haven't counted - almost all the teams I saw entering had phones or cameras held high to record the event - to prove "I was there" at a life-changing event for so many and to share the experience with their families, friends and fans. 


It is such a social event that there is even a favorite app for the Olympic Village athletes at the games according to some reports. And the funny part is that this seems so totally normal to all of us who have already integrated mobile and social into our daily lives.  What will the next Olympics bring in Rio in 2016 or the next winter Olympics show us? With wearable tech just starting to boom - this will bring a whole other level of connection with the games - perhaps we'll be able to monitor the athletes blood pressure and oxygen levels while they compete? Can you just imagine the commentators... they might be even more annoying than they are now...


The NBC Universal network in the USA paid $4.38 billion for U.S. broadcasting rights through 2020, and controls the official broadcast of all Olympic events from the opening ceremonies to what popular events are broadcast across our cable boxes. The time delay helps sell more targeted advertising of course. Yet there is also a steady stream of Olympic photos and more photos and videos coming from all sources. With its official authority, NBC is streaming more video than any other Olympics. The cable/network relationship has built control of this streamfest via a joint initiative "TV Everywhere"  - a coordinated effort between television companies and their cable distribution partners to offer video online through any device to those who can authenticate through their cable provider tying the cable viewer tightly to their provider relationship. So this doesn't tie the viewer to their television by any means - a recent study quoted in the article: A streaming event of Olympic proportions noted that "nearly three-quarters of TV Everywhere programming was watched on mobile devices, with tablets representing the most at 42 percent."

I just downloaded the NBC Sports Extra App for my iPhone and now have 24x7 access to watch whatever event we'd like. Curling 24x7 for those that want it. :-) 



Perhaps one of the greatest events of the opening ceremonies was the Russian Police performing the cover of "Get Lucky" which they didn't even air on the broadcast but another alternative recording is still available via YouTube. Closing with this love song... Happy Valentines Day!

Russian police — Get lucky cover (Daft Punk)

Credit: U.S. Army IMCOM; http://www.flickr.com/photos/imcom/



Tuesday Feb 11, 2014

Pella Revolutionizes the Digital Experience for Customers, Partners, and Employees

Webcast: Pella Revolutionizes the Digital Experience for Customers, Partners, and Employees
Oracle Corporation
Oracle AppAdvantage IT Leaders Series - Pella Revolutionizes the Digital Experience 
for Customers, Partners, and Employees
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How Does the Digital Experience Fuel Continuous Improvement at Pella?

Organizations today are challenged by the need to continuously innovate while reducing costs and driving business growth. The Oracle AppAdvantage IT Leaders Series showcases leading organizations around the world and their use of technology to fuel business innovation and meet strategic business objectives with Oracle AppAdvantage, a strategic approach to using Oracle Fusion Middleware with Oracle Applications.

Join us to hear firsthand from the IT leaders of renowned window and door manufacturer Pella about how they are leveraging Oracle AppAdvantage to reinvent the way they interact with employees, customers, and business partners. Find out how technology enables continuous improvement throughout the manufacturing and sales cycles at Pella.

Attend this webcast to:

  • Hear IT leaders from Pella discuss their business needs and challenges, and how Oracle AppAdvantage is addressing these issues
  • Walk through Pella’s enterprise architecture model and learn how the company leverages technology to provide a superior digital experience
  • Participate in a live Q&A with Oracle experts regarding Oracle AppAdvantage and plan your strategic roadmap

Register now for this webcast.

Register Now

Attend this webcast.

Wednesday, February 12, 2014
10 a.m. PT / 1 p.m. ET

Presented by:

Presenter FPO

Rick Beers

Senior Director, Product Management, Oracle


Presenter FPO

Rick Hassman

Director of Corporate Applications, Pella


Presenter FPO

Eric Carlson

Manager of Interactive Marketing, Pella


Presenter FPO

Al Viall Jr.

Oracle Enterprise Architect, Oracle

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Wednesday Feb 05, 2014

Oracle AppAdvantage for Digital Experience: Delivering Consistent Multichannel Experiences using WebCenter

The way that your organization delivers information has become an increasingly important aspect of how you engage with customers, partners and employees. It also reflects significantly on your corporate brand and how you are viewed in the marketplace. Oracle AppAdvantage is Oracle's approach to maximizing the value of Oracle Applications with Oracle Fusion Middleware as it helps you leverage your existing investments while standardizing on core enterprise applications. Naturally, most organizations rely on multiple business systems to process, track, coordinate and deliver vital information to customers, partners and employees. Each user expects a personal experience, but those experiences will vary according to their roles and personas.

The method and style by which information is delivered is commonly called the Digital Experience. To keep your customers engaged and satisfied, the Digital Experience must be consistent across web and mobile delivery channels, with content presented appropriately within each context.

We have all seen when a company fails at delivering a quality web experience. Information delivered to a customer or employee varies depending whether it is accessed from a tablet device or a browser. Visual branding and the “look and feel” vary widely or sometimes the information is just wrong as it is not being delivered from a central system.Customers, business partner and employees all expect a better experience.

In order to provide this type of consistent and integrated online experience, organizations using Oracle Applications must be able to integrate web content management systems with enterprise systems of record and securely deliver this information in a contextual and self-service fashion. A complete Digital Experience can’t be disconnected from these critical enterprise applications.

Oracle AppAdvantage is a program powered by Oracle Fusion Middleware technologies that helps customers strengthen their investments in Oracle Applications and integrate new technology without adding to the applications’ development lifecycles. Customers that use Oracle E-Business Suite or Oracle’s PeopleSoft, JD Edwards, or Siebel solutions—as well as any of Oracle’s industry solutions or other Oracle Applications—can fulfill customer expectations with Oracle AppAdvantage solutions for Digital Experience.

Ultimately, the success of the Digital Experience depends upon the quality and quantity of information available from enterprise applications and the ease with which it can be accessed and utilized. The middleware solutions in the Oracle AppAdvantage program enable Oracle Applications customers to deliver a seamless Digital Experience that maintains the corporate “look and feel” of your brand while targeting individuals based on their current context and preferences.

To learn more about the power of Oracle AppAdvantage for Digital Experience, watch the upcoming webcast where a leading doors and windows manufacturer, Pella discusses how they are leveraging Oracle AppAdvantage for Digital Experience to empower their customers, dealers as well as their sales network and are fueling continuous improvement, in turn.

Oracle AppAdvantage IT Leader Series: Pella Revolutionizes Digital Experience for Customers, Partners and Employees

Wednesday, February 12 at 10 am Pacific/1 pm Eastern.

Register Today.

Friday Jan 31, 2014

Information InDepth: Oracle WebCenter January 2014 Newsletter

Hot off the press! The January 2014 Edition of the WebCenter Newsletter has hit newsstands worldwide! Read this issue to learn how a successful Digital Experience (DX) strategy can be critical for business success. We also cover the latest in Oracle WebCenter Enterprise Capture and find out what Lance Shaw's favorite outdoor activities are! This issue is jam packed with customer and partner highlights, resources and more. Pick up your copy today!

 

Friday Jan 17, 2014

Looking Back at our Thought Leaders


Good thought leadership usually stands the test of time and our past series of big thinkers are still relevant today. As you watch and listen to these conversations - it will be certainly be interesting to note the changes to technology and culture that have taken place over the past years following many of the trends spoken about during these conversations. How much have you changed the way you work over the past couple of years? Are you more social, mobile and cloud-focused now?

Top 10 Technology Trends Driving Business InnovationOrganic Business Networks: Doing Business in a Hyper-Connected WorldSocial Business and Innovation

Race Against the MachineMobile is the New Face of EngagementManaging Social Relationships for the Enterprise

5 Critical Descisions Made by Beloved CompaniesEmployee Engagement Benchmark Study


About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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