Monday Feb 23, 2015

Webcast: Strategies for Delivering Next-Gen Digital Experiences

ECONTENT SPONSORED WEBEVENTS | LIVE STREAMING AUDIO
Strategies for Delivering
Next-Gen Digital Experiences


Thursday February 26, 2015
11:00am PT / 2:00pm ET
The world has changed to one that's always on, always-engaged, requiring organizations to rapidly become "digital businesses." In order to thrive and survive in this new economy, having the right digital experience and engagement strategy and speed of execution is crucial. So how do you get started and accelerate this transformation?

Attend this webcast as we outline best practice strategies to seize the full potential of digital experience & engagement - to deliver the next wave of revenue growth, service excellence and business efficiency. You will gain deep insights into how you can engage your customers, partners and employees for maximum results by empowering both marketing and IT with increased business agility and responsiveness.

REGISTER NOW to reserve your seat for this special webinar event.
MODERATOR
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Theresa Cramer
Editor
EContent & Intranets
PRESENTERS
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Chris Preston
Sr. Director Customer Strategies
Oracle
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Kellsey Ruppel
Principal Product Marketing Director
Oracle
Audio is streamed over the Internet, so turn up your computer speakers!

Friday Feb 13, 2015

Video: Oracle Platinum Partner Redstone Content Solutions

John Klein, Principal of Redstone Content Solutions, sits down with Sam Sharp, Senior Director at Oracle, to discuss Redstone’s expertise in integrating WebCenter products, and tying the entire WebCenter Suite together.

Wednesday Feb 11, 2015

Webcast Tomorrow: Delivering Next-Gen Digital Experiences

Becoming a digital business is imperative for all organizations that wish to deliver the next wave of revenue growth, service excellence, and business efficiency. Today’s enterprises need to connect “experiences” to outcomes, encompassing the entire customer engagement lifecycle. Line-of-business (LOB) and IT leaders have come to agree on the key business priorities: to grow revenue, acquire and retain customers, and improve customer satisfaction—all while reducing costs and minimizing risk. It’s widely understood that the digital experience (DX) has become the cornerstone for all brand experiences. It’s crucial that organizations get this right since the stakes for getting it wrong are extremely high. 

Think about all the twists and turns that the average customer takes on his or her journey with your brand—all the touchpoints including traditional advertising, social marketing, mobile apps, and website interactions. Collectively, the experiences on this digital journey should connect customers with your brand, products, and services based on your knowledge and insight into their personas and online behaviors. 

In short, the engagement vision of the organization has to match the reality of what customers experience. That’s why innovative marketers rely on digital experience and engagement technologies to engage their audiences, launch new products, establish comprehensive services, and develop new and compelling business models. Marketers have learned how to empower their audiences—including customers, citizens, employees, suppliers, and partners—as well as how to optimize their business operations based on industry-leading digital experiences.

How do you deliver an experience that is frictionless and reflects your understanding of who your customers and audiences are so you can meet their needs, secure their loyalty, and effectively sell your products and services to them? You do it by eliminating information silos and fragmented customer engagement tools by creating a single digital experience platform that can be leveraged across all marketing functions and used to connect marketing to the rest of the enterprise. Digital experiences that are informed by data unify the customer experience and help you build a base of engaged, loyal advocates. 

We invite you to join us tomorrow for a webcast "Delivering Next-Gen Digital Experiences", where Chris Preston will discuss and provide an in-depth look at technologies that enable IT leaders to connect digital customer experiences to business outcomes. Register today!

Oracle Corporation
Digital Strategies For Customer Engagement Growth

Monday Feb 09, 2015

Webcast: Delivering Next-Gen Digital Experiences - 2/12

Oracle Corporation
Digital Strategies For Customer Engagement Growth
Automating Marketing & Customer Engagement

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and business efficiency. And the stakes are high -- 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast for an in-depth look at technologies that enable IT leaders to connect digital customer experiences to business outcomes. Learn how to:
  • Deliver omni-channel experiences that are seamless, tailored and innovative across Paid, Owned and Earned media
  • Convert unknown audiences to known and involved customers
  • Extend reach and orchestrate engagement across all channels and devices
  • Move Marketing from silo’d technologies to a single Digital Experience Platform that also connects Marketing to the entire organization
Register now for this webcast.

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Register Now
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Live Webcast

Calendar February 12, 2015
10 a.m. PT / 1 p.m. ET
Featured Speaker:

Chris Preston
Chris Preston,
Sr. Director
Customer Strategies
Oracle
Hardware and Software Engineered to Work Together
Copyright © 2015, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices | Privacy

Wednesday Jan 28, 2015

University of Melbourne Improves Student Self-Service with Oracle WebCenter

by Richard Maldonado, Principal Product Manager, Oracle WebCenter

Learn how The University of Melbourne with WebCenter streamlined the student services experience  while also improving operational efficiencies by reducing dependencies on IT.

Established in 1853, the University of Melbourne is a public-spirited institution that makes contributions to society in research, teaching and knowledge transfer. Consistently ranked in the world’s top 50 universities the University of Melbourne is Australia’s leading university. 

Their older Student Portal, which ran on Oracle Portal 10g, required a technology platform replacement and the school desired a modern self-service experience for the students.  Top goals for their new portal included:

  • All student information in one place
  • Richer, more attractive page design
  • Ability to personalize content displayed
  • Administrators can update Portal pages without technical support
  • Handle high load to handle peak registration


Oracle WebCenter forms the basis of the new Student Portal. It surfaces data from multiple applications including learning management, student information systems and delivers a dashboard for students in their busy University life.

To learn more about this WebCenter success, watch this special event featuring experts from University of Melbourne and Oracle Consulting Services.

Thursday Jan 15, 2015

Webcast: Delivering Next-Gen Digital Experiences

Oracle Corporation
Digital Strategies For Customer Engagement Growth
Automating Marketing & Customer Engagement

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and business efficiency. And the stakes are high -- 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast for an in-depth look at technologies that enable IT leaders to connect digital customer experiences to business outcomes. Learn how to:
  • Deliver omni-channel experiences that are seamless, tailored and innovative across Paid, Owned and Earned media
  • Convert unknown audiences to known and involved customers
  • Extend reach and orchestrate engagement across all channels and devices
  • Move Marketing from silo’d technologies to a single Digital Experience Platform that also connects Marketing to the entire organization
Register now for this webcast.

Red Button Top
Register Now
Red Button Bottom
Live Webcast

Calendar February 12, 2015
10 a.m. PT / 1 p.m. ET
Featured Speaker:

Chris Preston
Chris Preston,
Sr. Director
Customer Strategies
Oracle
Hardware and Software Engineered to Work Together
Copyright © 2015, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices | Privacy

Monday Jan 05, 2015

Content Server Administration Training

Redstone Content Solutions wants to help you kick off the New Year right by assisting with your New Year’s Resolution to train all of your Administrators on Oracle WebCenter Content.  


Join Redstone on January 19th for an Open Enrollment Content Server Administration Training Course.   

This comprehensive five (5) day course focuses on implementation tasks and administrative skills within the Oracle Content Server.  Participants will learn to identify administrative responsibilities and security concepts. They will also learn to implement role-based and account-based security models.  Performance tuning tips and tricks are discussed.  
For additional information please see the overview and agenda on Redstone's website HERE

If you would like to register for this class please contact Michael Lawrence of Redstone (mlawrence@redstonecontentsolutions.com)

Tuesday Dec 23, 2014

Season's Greetings!


Season's Greetings
We wish you much success in the year ahead and we sincerely thank you for your continued partnership! We'll be back in 2015 with new assets, programs and education on Oracle WebCenter.
Happy Holidays! - The WebCenter Team

Monday Dec 22, 2014

On Demand: Innovation in Managing the Chaos of Everyday Project Management

Controlled chaos - this phrase sums up most enterprise-wide projects as workers, documents, and materials move from task to task. To effectively manage this chaos, project-centric organizations need to consider a new set of tools to allow for speedy access to all project assets and to ensure accurate and up-to-date information is provided to the entire project team.

Fishbowl Solutions and Oracle would invite you to view an on-demand webinar on an exciting new solution for enterprise project management. This solution transforms how project-based tools like Oracle Primavera, and project assets, such as documents and diagrams, are accessed and shared.

If you missed Fishbowl’s recent webinar on their new Enterprise Information Portal for Project Management, you can now view a recording of it on YouTube or below. You can learn more about this solution and how to contact Fishbowl on their blog.


Wednesday Dec 17, 2014

Process Automation Solutions

By Mitchell Palski, Oracle WebCenter Sales Consultant

This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A as he discusses strategies and best practices for how to Process Automate Business Solutions.

Q: So, what exactly are Process Automation Solutions and why are they important?
Today’s organizations face increasing business pressures due to:

  • Globalization
  • Constantly changing competitors
  • Stricter regulations
  • Faster pace of innovation
  • Customer demand for better customer service
Organizations and companies expect: 
  • Seamless collaboration among all stakeholders
  • Deep insights for making better business decisions
  • An unprecedented level of agility and operational excellence
Business processes are at the heart of satisfying those expectations and are what makes or breaks a business. Business managers need easy-to-use process management tools that enable rapid solution development and allow them to make impactful changes.

Q: How does Process Automation Enable the Digital Business?
A Digital Business extensively uses information technology and the vast amount of business data that it collects in an intelligent fashion. Data intelligence enables an organization to adopt new and innovative business models that: 
  • Reduce cost
  • Increase efficiency
  • Improve customer experience
In order to become a true digital enterprise, organizations need to streamline and optimize their core business processes. A digital enterprise requires a robust Business Process Management (BPM) platform, such as the Oracle BPM platform, to create intelligent, adaptable, multi-channel and insight-driven business processes for operational excellence.

Q: What types of technologies are available to help deliver Process Automation Solutions?
Oracle helps your enterprise excel in process management by delivering a comprehensive, industry-leading BPM suite. 

The Oracle BPM Suite includes:
  • Business user-friendly modeling and optimization tools
  • Tools for system integration
  • Business activity monitoring dashboards
  • Rich task and case management capabilities for end users
Unified BPM software ensures faster time-to-value, business-IT collaboration and a reduced total cost of ownership. Processes from simple to very sophisticated can be easily designed, deployed, and managed all through one interface.

The Oracle Business Process Management Suite (Oracle BPM Suite) enables intelligent and adaptive business processes for both structured, automated flows as well as dynamic, collaborative case management.

Q: If an organization chooses to implement this type of solution, what are some of the benefits they can expect to receive? 
Look at the pain points of your business processes as they stand today. What complaints do you hear? Where do you lose money?

Do you suffer from a lack of process automation that leads to inevitable mistakes and delays to service delivery? Fat finger errors that cost your organization penalties and fees?

Do you struggle with undocumented processes that are difficult to define and refine? What about confusion between your business and IT teams? How does your organization go about modeling and implanting critical processes?

How do you even evaluate the effectiveness of your processes? If they are manual and/or paper-based you probably do it qualitatively. How does that qualitative feedback translate into justifiable business decisions?

Oracle BPM Suite provides your organization with the tools to:
  • Realize faster time-to-value when implementing business processes
  • Real-time information through rich process analytics
  • Business architecture modeling tools for fast process definition
  • Industry proven templates and tools for superior case management solutions
  • Simple work management through business-centric tools
Thank you, Mitchell for sharing your strategies and best practices on how to Process Automate Business Solutions.  If you’d like to listen to a podcast on this topic, you can do so here!

Monday Dec 15, 2014

Redstone Content Solutions Becomes Oracle PartnerNetwork Platinum Level Partner

Davenport, IA - Redstone Content Solutions (Redstone), a premier IT systems integrator and value-added reseller, today announced that it has achieved PlatinumOracle platinum partner redstone content solutions webcenter sites webcenter content webcenter portal partner status in Oracle PartnerNetwork (OPN). By attaining Platinum level membership, Oracle has recognized Redstone for its in-depth expertise and excellence in delivering content, web experience management, portal and customized training solutions and for uniquely addressing the challenges of joint customers.  

“This accomplishment is a true testament to the dedicated and talented professionals responsible for expanding our Oracle practice,” said John Klein, Principal at Redstone  “Oracle WebCenter Suite helps our customer’s businesses by empowering them to securely accumulate and disseminate knowledge.” 

Read the entire press release here

Thursday Dec 11, 2014

Oracle Day Roundtable Recap

Primitive Logic was named one of the keynote speakers at December 4th's Oracle Day, WebCenter Executive Roundtable. Andy Lin, Primitive Logic's VP of Interactive presented on Digital Engagement and the importance of connecting experiences to outcomes.

Customers demand a quality digital experience. 

  • Mobile matters. 70% of all mobile searches result in action within 1 hour. 70% of online searches result in action in one month.
  • Getting personal has its rewards. Businesses that personalize their web experience are seeing an average of 19% increase in sales.
  • Don't forget to be social. 40% of consumers factor in social media recommendations when making purchasing decisions.
  • Say the same thing across all channels. 35% of consumers shop multiple channels and expect a consistent sales and marketing experience. 

A good experience leads to engaged customers. (this is not a new concept) Companies such as Zappos and Nordstrom have always understood that experience matters and a happy customer is an engaged customer.  As brick and mortar store fronts migrated to the world wide web, digital became the frontier for the ultimate customer experience. The rise of social media, personalization, video and user generated content has expanded the social aspect of digital. The proliferation of devices has delivered a content-on-demand atmosphere and an always connected society. 

What's Next? 

TIME is the next dimension to deepen Digital Engagement.
  • Capitalizing on those moments in time of “Discovery and Inspiration” creates an experience that deepens Engagement
  • Reducing friction to shorten the cycle time of the buy/transaction
  • Enterprises that have the best time to market with new engagement channels will lead and win

Interested in a Complete Solution Approach? Click here to learn more.

Monday Dec 08, 2014

Next Generation Content Management

By Mitchell Palski, Oracle WebCenter Sales Consultant

This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A around how to deliver Next Generation Content Management.

Q: So, what exactly do you mean by Next Generation Content Management?
In today’s world, your employees need instant access to the content that drives your business. Whether they are at their desk, on the go, or working remotely, the ability to easily and securely access and collaborate on business content is one of the keys to enterprise agility. 

A Next Generation Enterprise Content Management (ECM) solution is one that provides file synchronization and sharing capabilities. Employees need these functions to address the control and security your organization requires.

Oracle’s Document Management tools can provide the hybrid solution of secure cloud-based file sharing and collaboration, as well as on-premise ECM integration that embodies a Next Generation Content Management System.


Q: Why would an organization want to look to this type of solution for their content collaboration needs?
Oracle Documents Cloud Service lets you easily store your business content in the cloud, securely access it from anywhere, and share it with your colleagues and partners in real-time. With a fast, intuitive web interface and easy-to-use desktop and mobile applications, employees can view and collaborate on files even when offline, keeping your organization running efficiently and your employees staying productive from any location. Oracle Documents Cloud Service allows you to:
  • Synchronize your files and folders across your computer and mobile devices for easy access to the most up-to-date content. 
  • Securely share and collaborate on files with coworkers and others outside your organization. For example, you can give your marketing team full edit rights to update content while restricting your sales team and partners to have view-only or view and download access.
Q: I know there is usually some hesitation when it comes to putting things in the Cloud, so can you address security and control? 
Oracle Documents Cloud Service is the perfect replacement for consumer-grade file sharing solutions that may have crept into your organization. Protect your intellectual property from security breaches and retain control over what your employees are sharing in the cloud. 

Oracle Documents Cloud Service runs in the robust and scalable Oracle Cloud, and takes advantage of enterprise-grade security including:
  • Data encryption at rest 
  • Data encryption in transit, 
  • Database schema isolation
Oracle Documents Cloud Service also comes with flexible administrative controls so you can configure the service to meet the needs of your organization. For example, restrictions can be placed on uploading certain file types or sizes as well as what sharing options are available to your users based on specific role-based business requirements.

Q: And what about content-enabling business processes? Can Oracle Documents Cloud Service do that?
Oracle Documents Cloud Service has been designed with a rich set of APIs for integrating and extending business applications and processes with content collaboration. This high-level of integration allows your organization to do things like:
  • Enriching other SaaS solutions with in-context file collaboration capabilities
  • Extending a document review and approval process to outside vendors 
When used in conjunction with Oracle WebCenter, Oracle Documents Cloud Service gives you a cloud-based collaboration solution that ties back to your content management system-of-record to ensure proper content lifecycle management.

Thank you, Mitchell for sharing your strategies and best practices on Next Generation Content Management.  If you’d like to listen to a podcast on this topic, you can do so here! We also have a webcast this week - "Next-Gen Enterprise Content Management in the Cloud" - Thursday, December 11 at 10:00am PT!

Friday Dec 05, 2014

Are All Your Project Managers Certified?

Originally posted on the Redstone Content Solutions blog
____________________________________________________________________________________________________________________________________

"We place a high value on the manner and effectiveness in which we manage our client’s projects."

Many companies over the years have made this or similar statements to their customers. Which begs the question, “What, if anything, have they done to assure their customers that they mean what they say and that it is truly a top priority to them.?"

Okay, we admit it.  We have made statements similar to the one above here at Redstone Content Solutions, but to us it not merely a statement used to close deals or woo a customers into doing business with us. We truly believe that process and knowledge are key in delivering our customers the most effective and efficient Oracle WebCenter Project experience as possible. One of the ways we accomplish this is by investing in our project managers on a continuous basis - In fact, all of Redstone’s project managers are Trained and Certified Project Management Professionals (PMP). 

Read the entire article here

Tuesday Dec 02, 2014

Engaging Digital Experiences

By Mitchell Palski, Oracle WebCenter Sales Consultant

This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A around how you can Deliver Engaging Digital Experiences to your end users.

Q: So before we dive into the topic, it might be helpful for our readers if you could define what the terms Digital Business and Digital Experience mean?
First let’s describe how we are defining those terms – Digital Business and Digital Experience. 

Digital business is the use of any technology to promote, sell and enable innovative products, services and experiences. Digital Business isn't about digitizing everything in sight, it’s about leveraging digital technologies. A Digital Business is an enterprise that embraces technological advances in a way that:
  • Empowers their customers, citizens, employees, suppliers, and partners
  • Optimizes their business operations
  • Fuels innovation and increases business
In order to ensure you are meeting and anticipating customer expectations, your Digital Business needs to deliver a consistent and engaging Digital Experience to customers, citizens, employees and partners. 

To be successful in this area, you must deliver engaging digital experiences that are:
  1. Consistent across all channels to drive user loyalty
  2. Delivering relevant content (including links, documents, promotions, and documents) to the right users and at the right time

Q: It seems that today, everyone is trying to deliver these engaging digital experiences. Can you touch on the importance and why organizations should take action now if they aren’t already doing this?
Today’s consumers are “plugged in” 24/7. They demand instant access to information and transactional capabilities whenever they want them. They are savvy when it comes to making decisions and unafraid to make a change if a company no longer meets their expectations.  

It’s enough for your organization to just have an attractive look-and-feel; it’s more important to deliver a positive customer experience and provide responsive customer service. Organizations have to differentiate themselves across all channels and interactions to not only engage customers but to also retain them in loyal, long-term relationships.  

Q:What types of technologies are out there if an organization was looking to deliver digital experiences to their end users?
Oracle WebCenter can be used in a variety of ways to deliver engaging Digital Experiences:

  • Oracle WebCenter Sites is a Web Experience Management (WEM) tool that enables business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.
  • Oracle WebCenter Portal is an enterprise Portal platform that can deliver role-based user experiences for use cases such as:
    • Employee intranets (e.g. HR portal, Finance portal)
    • Citizen self-service
    • Partner collaboration
    • Marketing website

Oracle Business Process Management (BPM) is a rules and workflow engine that delivers transactional engagement to a web interface. Oracle WebCenter can provide contextual user experiences while BPM drives efficient and convenient user interaction. For example, Oracle WebCenter would provide a citizen that has a bad driving record with links to pay fines to the Department of Transportation. Oracle BPM would provide that citizen with the actual tools to initiate the payment process, route a payment to the correct DOT employees, and keep all parties aware of the payments status in workflow.

Q: Before we close, do you have any examples of organizations that are already doing this and successfully delivering engaging digital experiences?
Panduit is a world-class developer and provider of leading-edge Data centers, Connected buildings and Industrial automation solutions.
Using Oracle WebCenter and Business Process Management, Panduit is now able to: 
  • Support a growing global partner ecosystem with secure, multilingual online experience
  • Provide integrated role-based experiences for all customers and partners within a single portal (www.panduit.com).
  • Improve number and quality of sales leads through increased web and mobile customer interactions and registrations
  • Experience the benefits with activity up 57% from previous year with portal site @ 42,632 self-serve transactions per month
Thank you, Mitchell for sharing your insight into how to Deliver Engaging Digital Experiences.  If you’d like to listen to a podcast on this topic, you can do so here! We are also doing an Oracle Day with Primitive Logic on Digital Disruption & Experience in Orange County on December 4 -- we hope you will join us!
About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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