Wednesday May 25, 2011

E2.0 Top 20: Are enterprise content management and business process management converging towards a more adaptive and dynamic approach to knowledge work?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #18: Are enterprise content management and business process management converging towards a more adaptive and dynamic approach to knowledge work?

Yes they are – these two types of applications are complementary:

  • Many business processes require storing unstructured content at some point, and an enterprise content management solution is the obvious place to do so
  • Information inside content management solutions often needs to be processed alongside other enterprise data, and our Business Process Management tool provides rich capability to design, simulate and run the processes to be able to do so.

Oracle Enterprise Content Management provides comprehensive records management in a consistent, cost-effective way, and enables organizations to consolidate ECM repositories and connect ECM to critical business applications. As Oracle Enterprise Content Management and Oracle BPM both belong to the Oracle Fusion Middleware family - the convergence layer for existing and future Fusion applications and services - they can be easily integrated  simply  assembling services together without writing any additional code. Oracle Application Development Framework enables rapid application development through composition instead of coding, lowering the barriers for an enterprise to make changes. Learn more!

Tuesday May 24, 2011

E2.0 Top 20: Is it safe to let everyone in the company freely share information or do we need to impose some form of control?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #17: Is it safe to let everyone in the company freely share information or do we need to impose some form of control?

Some form of control is absolutely necessary!  Within the boundaries of the enterprise there is a definite need to be able to restrict and control the information people are specifying and accessing, to be able to have high availability and redundancy, and to be able to restore backups whenever necessary.  For this reason it is very important to use enterprise software designed for these scenarios, and the assistance from experienced implementers to ensure necessary governance processes are followed. The challenge now is that organizations must redefine how they deal with security and privacy issues and extend how they think about control and governance in order to deal with social technologies that are much more distributed, informal, and ubiquitous than anything that we have known previously.  Looking to learn more?

Monday May 23, 2011

E2.0 Top 20: How can I make my learning and e-learning initiatives more appealing and engaging?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #16: How can I make my learning and e-learning initiatives more appealing and engaging?

A solution such as WebCenter is ideal for providing the platform for making applications such as e-learning available externally.  WebCenter will provide the necessary performance, security, administration and monitoring infrastructure, and allow business users to create page and determine what should be made available and to what populations of users. We invite you to view the following assets to learn more!

Friday May 20, 2011

E2.0 Top 20: Which are the five fundamental suggestions to improve team coordination across different locations and departments?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #9: Which are the five fundamental suggestions to improve team coordination across different locations and departments?

  • Be able to find information when you need it
  • Know your colleagues and peers and their expertise
  • Be kept up to date on people’s activities
  • Avoid having to duplicate information
  • Have a simple to use place you can enter information you want to share

For those looking to deliver quick wins via configurable unified intelligent workspaces, organizations can benefit from Oracle WebCenter Spaces – a ready-to-use application within Oracle WebCenter Suite that delivers dynamic business communities with all the rich Oracle WebCenter Services to empower teams to quickly and efficiently manage their information, applications, projects, and people without requiring IT assistance. It brings together the latest technology around Enterprise 2.0 and social computing, communities, personal productivity, and ad-hoc team interactions without any development effort. Oracle WebCenter Spaces allows users to work more effectively with project teams and work groups, including teams that span multiple geographies, and even include external members. It eliminates or reduces duplication of efforts and content inconsistencies, and it enables the sharing and collaboration on team content, focusing an organization’s valuable resources on solving business problems, tapping into new ideas, and reducing time-to-market.

Oracle WebCenter Suite includes Oracle WebCenter Services – a comprehensive set of standards-based components that enrich existing portals and Web sites with the industry's most complete and open set of Enterprise 2.0 capabilities. These services include wikis, blogs, discussions, online awareness and communications, content collaboration and social networks. Oracle WebCenter Services works with all Oracle portal offerings, enabling organizations to enhance their existing enterprise portals and Web sites, and empowering users with Enterprise 2.0 services that work with their existing information systems. The services are integrated so that business users can also use them together (for example, you can add an Instant Messaging and Presence link to a discussion forum to talk with a product expert directly from a forum topic), manage them effectively, and even model relationships between users and information to find new experts, create richer connections, and discover new ways to improve your organization’s performance.

Thursday May 19, 2011

E2.0 Top 20: How can I fund innovation capitalizing on existing applications?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #9: How can I fund innovation capitalizing on existing applications?

As clearly presented in the AIIM (www.aiim.org) Future History whitepaper, the future of Enterprise IT is strongly related with move from Systems of Record – those tools, repositories, and systems upon which organizations have built their business processes for the last several decades – to Systems of Engagement, where digitally facilitated communication and collaboration become the focus. By strategically embedding collaboration and communication tools into specific business contexts, companies significantly increase visibility into changing business conditions—and can respond much more agilely. Systems of Engagement need to operate on top of and be in touch with existing core Systems of Record, spreading across processes and departments. Information, documents and images at the core of System of Records need to flow in the new System of Engagement feeding conversations, interactions and collaborative projects.

Oracle Enterprise Content Management provides comprehensive records management in a consistent, cost-effective way, and enables organizations to consolidate ECM repositories and connect ECM to critical business applications. Thanks to the shared user experience strategy across Oracle Fusion Middleware, Oracle Fusion Applications and many other Oracle Applications, customers can easily create real, customer-specific composite applications using Oracle WebCenter Suite and Oracle Application Development Framework. Oracle Application Development Framework components provide modular user interface components that can build rich, social composite applications. In addition, a broad set of components spanning BPM, SOA, ECM, and beyond can be quickly and easily incorporated into composite applications. Learn more!

Wednesday May 18, 2011

E2.0 Top 20: How can I make informed decisions combining back-office systems with social media?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #8: How can I make informed decisions combining back-office systems with social media?

“Activity streams” is a fundamental key to re-design and get many business processes to be social, including informed decision making. By integrating social activities with business applications, you can deliver rich contextual "activity streams." Activity streams are a new way for enterprise users to get relevant information as quickly as it happens, by navigating to that information in context directly from their portal. It's not about syndicating social activities limited to a single application. Instead, Oracle believes back-office systems will be combined with social media tools to drive how users make informed business decisions in brand new ways. For example, an account manager might log into the company portal and automatically receive notification that colleagues are closing business around a certain product in his market segment. With a single click, he can reach out instantly to these colleagues via social media and learn from their successes to drive new business opportunities in his own area.

Oracle enterprise applications as well Oracle Universal Content management are integrated with Oracle WebCenter, providing a true Enterprise 2.0 infrastructure. Having an infrastructure that enables participation from any business process efficiently using any content is the real magnifying force. Learn more by viewing the resources below!

Tuesday May 17, 2011

E2.0 Top 20: Is the workforce expecting to access corporate documents and expertise via mobile?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #7: Is the workforce expecting to access corporate documents and expertise via mobile? How do we address this need?

The advent of Smart phones definitely changed user expectations: people regularly access portal-based services but they never actually launch traditional browsers. End users wishing to access corporate information, documents and applications – also such ERP or CRM - can easily do so from mobile devices using Oracle's technology. Oracle WebCenter Suite provides a multi-channel environment to instantly access critical information easily from any mobile device and allows seamless access to desktop tools like Word, Excel, PowerPoint or Outlook. For example iPhone users can download our WebCenter Spaces iPhone App from the Apple iStore to navigate spaces, perform social interactions, and display personal activities. Users of other devices can access the site very simply using the browser on the device or a component called “Oracle Mobile Application Development Platform” which is designed to provide mobile functionality out of the box to developers. The modern look and feel of WebCenter looks great on these devices and integration with business applications significantly improves productivity and responsiveness. View the following resources to learn more!

Friday May 13, 2011

E2.0 Top 20: Is there a way to connect individuals both inside and outside my company to accelerate products innovation?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #5: Is there a way to connect individuals both inside and outside my company to accelerate products innovation?

Absolutely! Social Networking can strongly support products development and a social portal is a great way to empower knowledge workers to manage the complexity of product design, manufacturing and delivery. A collaborative workspace provides concurrent document editing, micro-blogs, central content repository and unified search across content. Social media doesn't necessarily replace existing communications but can improve cross-organization information management and speed the deployment cycle. Use social networks to explore new ideas. Use social tagging, filtering and recommendations to identify relevant trends and technologies. Improve innovation and responsiveness with direct access to experts. Reduce operational costs and time to market with virtual teams.

Oracle WebCenter makes it significantly easier to manage available resources and expertise, while facilitating teamwork through a complete, open and integrated modern user interface that delivers a personalized view of system-wide information. Want to learn more? Check out the following resources:

Thursday May 12, 2011

E2.0 Top 20: How can I take advantage of a modern customer experience in my sales cycle?

 We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #4:How can I take advantage of a modern customer experience in my sales cycle?

A modern customer experience allows you to engage with new and existing customers online throughout the whole sales cycle. Look at your company portal as the pivotal to engage buyers:

  • Leverage on multimedia content to explain the value of your offering
  • Allow quick and easy product selection and comparison
  • Allow online direct selling through eCommerce capabilities
  • Facilitate services attach rate
  • Allow bi-directional communication with customers (chats, polls, tweets)
  • Address future strategy planning following feedbacks
  • Allow customer and partner to benefit of Peer-to-Peer Support

Gartner Recommendations1:

  • Whatever their features, organizations must regard portals as a means toward business ends, rather than ends in themselves.
  • Organizations should define the role of portal infrastructure relative to investments in converging technologies, such as Web content management, social networking, analytics and enterprise mashups.

What kind of technology is available to help you achieve a modern user experience? Oracle WebCenter Suite enables the addition of social computing capabilities to existing portals, while helping organizations enhance Oracle Applications, leverage Oracle Content Management and easily assemble composite applications through Oracle’s common user experience architecture, as well as a broad set of reusable, standards-based components. For more information, we invite you to view the following resources:

1Gartner Report: Generation 7 Portals - Unifying the User Experience

Wednesday May 11, 2011

E2.0 Top 20: How can E2.0 produce a tangible ROI?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #3:How can E2.0 produce a tangible ROI?

In a McKinsey survey of 3,249 executives in Dec 2010, “Web 2.0 finds its payday”, among  respondents at companies using Web 2.0, a large majority continue to report that they are receiving measurable business benefits. The 1,598 executives that had implemented them for internal purposes reported the following benefits:
  • Increase in speed of access to knowledge - 77%
  • Reduction in communication costs - 60%
  • Reduction in travel costs - 44%
  • Reduction in operational costs - 40%
  • Average reducing time to market for products/services - 29%
  • Average increase in number of successful innovations for new products and services - 28%
  • Average increase in revenue - 18%
Evidences from self-reported performance metrics:
  • Overall, 27% per cent of the companies in the survey reported having both market share gains against their competitors and higher profit margins
  • Market share gains correlated with technology-enabled collaboration with external stakeholders. How? Customers engagement in products development and support
  •  Higher margins than competitors correlated with the ability to make decisions lower in the corporate hierarchy and with the willingness to include in working teams both in-house employees and individuals outside the organization
  • Enterprises that report a widespread use of Web 2.0 - involving employees, customers, and business partners -  were 50 percent more likely to fall in the high-performance group

The following quotes from our customers help to illustrate how E2.0 can produce a tangible ROI.

“Oracle WebCenter Spaces, and its flexibility to allow business users to create collaborative spaces and maintain their content, has helped us control our support costs.” Wayne Roberts, Director of IT, Canadian Partnership Against Cancer

“The technical solutions provided by Oracle have helped us in such a comprehensive fashion that we completely succeeded in our goal of 100% availability.” Borja Letamendia, Director of Services, Panda Security Spain

 To learn more about the ROI benefits of E2.0, we invite you to view the following resources:

Tuesday Apr 26, 2011

Developer Resources

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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