Tuesday May 17, 2011

E2.0 Top 20: Is the workforce expecting to access corporate documents and expertise via mobile?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #7: Is the workforce expecting to access corporate documents and expertise via mobile? How do we address this need?

The advent of Smart phones definitely changed user expectations: people regularly access portal-based services but they never actually launch traditional browsers. End users wishing to access corporate information, documents and applications – also such ERP or CRM - can easily do so from mobile devices using Oracle's technology. Oracle WebCenter Suite provides a multi-channel environment to instantly access critical information easily from any mobile device and allows seamless access to desktop tools like Word, Excel, PowerPoint or Outlook. For example iPhone users can download our WebCenter Spaces iPhone App from the Apple iStore to navigate spaces, perform social interactions, and display personal activities. Users of other devices can access the site very simply using the browser on the device or a component called “Oracle Mobile Application Development Platform” which is designed to provide mobile functionality out of the box to developers. The modern look and feel of WebCenter looks great on these devices and integration with business applications significantly improves productivity and responsiveness. View the following resources to learn more!

Friday May 13, 2011

E2.0 Top 20: Is there a way to connect individuals both inside and outside my company to accelerate products innovation?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #5: Is there a way to connect individuals both inside and outside my company to accelerate products innovation?

Absolutely! Social Networking can strongly support products development and a social portal is a great way to empower knowledge workers to manage the complexity of product design, manufacturing and delivery. A collaborative workspace provides concurrent document editing, micro-blogs, central content repository and unified search across content. Social media doesn't necessarily replace existing communications but can improve cross-organization information management and speed the deployment cycle. Use social networks to explore new ideas. Use social tagging, filtering and recommendations to identify relevant trends and technologies. Improve innovation and responsiveness with direct access to experts. Reduce operational costs and time to market with virtual teams.

Oracle WebCenter makes it significantly easier to manage available resources and expertise, while facilitating teamwork through a complete, open and integrated modern user interface that delivers a personalized view of system-wide information. Want to learn more? Check out the following resources:

Thursday May 12, 2011

E2.0 Top 20: How can I take advantage of a modern customer experience in my sales cycle?

 We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #4:How can I take advantage of a modern customer experience in my sales cycle?

A modern customer experience allows you to engage with new and existing customers online throughout the whole sales cycle. Look at your company portal as the pivotal to engage buyers:

  • Leverage on multimedia content to explain the value of your offering
  • Allow quick and easy product selection and comparison
  • Allow online direct selling through eCommerce capabilities
  • Facilitate services attach rate
  • Allow bi-directional communication with customers (chats, polls, tweets)
  • Address future strategy planning following feedbacks
  • Allow customer and partner to benefit of Peer-to-Peer Support

Gartner Recommendations1:

  • Whatever their features, organizations must regard portals as a means toward business ends, rather than ends in themselves.
  • Organizations should define the role of portal infrastructure relative to investments in converging technologies, such as Web content management, social networking, analytics and enterprise mashups.

What kind of technology is available to help you achieve a modern user experience? Oracle WebCenter Suite enables the addition of social computing capabilities to existing portals, while helping organizations enhance Oracle Applications, leverage Oracle Content Management and easily assemble composite applications through Oracle’s common user experience architecture, as well as a broad set of reusable, standards-based components. For more information, we invite you to view the following resources:

1Gartner Report: Generation 7 Portals - Unifying the User Experience

Wednesday May 11, 2011

E2.0 Top 20: How can E2.0 produce a tangible ROI?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #3:How can E2.0 produce a tangible ROI?

In a McKinsey survey of 3,249 executives in Dec 2010, “Web 2.0 finds its payday”, among  respondents at companies using Web 2.0, a large majority continue to report that they are receiving measurable business benefits. The 1,598 executives that had implemented them for internal purposes reported the following benefits:
  • Increase in speed of access to knowledge - 77%
  • Reduction in communication costs - 60%
  • Reduction in travel costs - 44%
  • Reduction in operational costs - 40%
  • Average reducing time to market for products/services - 29%
  • Average increase in number of successful innovations for new products and services - 28%
  • Average increase in revenue - 18%
Evidences from self-reported performance metrics:
  • Overall, 27% per cent of the companies in the survey reported having both market share gains against their competitors and higher profit margins
  • Market share gains correlated with technology-enabled collaboration with external stakeholders. How? Customers engagement in products development and support
  •  Higher margins than competitors correlated with the ability to make decisions lower in the corporate hierarchy and with the willingness to include in working teams both in-house employees and individuals outside the organization
  • Enterprises that report a widespread use of Web 2.0 - involving employees, customers, and business partners -  were 50 percent more likely to fall in the high-performance group

The following quotes from our customers help to illustrate how E2.0 can produce a tangible ROI.

“Oracle WebCenter Spaces, and its flexibility to allow business users to create collaborative spaces and maintain their content, has helped us control our support costs.” Wayne Roberts, Director of IT, Canadian Partnership Against Cancer

“The technical solutions provided by Oracle have helped us in such a comprehensive fashion that we completely succeeded in our goal of 100% availability.” Borja Letamendia, Director of Services, Panda Security Spain

 To learn more about the ROI benefits of E2.0, we invite you to view the following resources:

Wednesday Apr 20, 2011

Oracle Enterprise 2.0 Newsletter

Did you happen to catch the latest edition of the Enterprise 2.0 Newsletter? This quarterly publication is a great way to stay up to date with everything related to Portals, Content Management and Collaboration at Oracle. Be sure to check out the latest edition to learn more about:
E20Newsletter.png
  • Events
  • Product News
  • Product Releases 
  • Best Practices
  • Partner Profiles
  • Customer Spotlights
Aren't subscribed to receive the quarterly publication? Sign up here!

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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