Thursday Jul 14, 2011

Ten Customer Success Stories: Connecting People, Process and Content

Yesterday we presented the new Oracle WebCenter in our online event "What's Next In User Engagement." But you may be asking yourself, how does Oracle WebCenter work? Our online event next week will not only answer a lot of these questions but also show you some stunning examples of how Oracle WebCenter enables organizations to transform their business processes by connecting people, process and content.

  • Oracle VPs of Product Management Andy MacMillan and Dave Shaffer will present a roundtable session on the problems businesses are facing and how they are addressed through the move to a social enterprise
  • Oracle Sr. Director of Product Marketing  Howard Beader and Director of Product Marketing Maneesh Joshi will each present three customer profiles on enhancing productivity through collaboration and optimizing business processes
  • Michael Matthews of Deloitte will present on how the Canadian Partnership Against Cancer created a world class website and a community for people to share information.
  • We’ll hear Leon Smiers of Capgemini discuss how organizations are increasing their agility and visibility by creating processes that are built to change.
  • Rizwan MK of Infosys will discuss a case study full of best practices in leveraging SOA and Enterprise 2.0.
  • Gopalakrishna Bylahalli of Wipro will present on bridging automation gaps and eliminating redundant steps in the process and minimizing manual intervention in the banking industry.

Join us for this multi-presentation online event to see 10 customer success stories that illustrate transformations in action.

Thursday Jun 30, 2011

Fighting Cancer With Knowledge and Community: Oracle WebCenter at CPAC

There was a great article on CIO Magazine sometime back about how Cancer Treatment Centers of America are improving patient care with technology.

And it is comforting to know you are getting state of the art care for you or your loved one when battling cancer. When patients and families take matters into their own hands, they often don't know where to turn to for information. The Canadian Partnership Against Cancer provides a one-stop shop that brings together the best information available in an easy to use website.

Beyond finding information, CPAC provides an online community that can help extend knowledge, share experiences, and let people know they are not alone.

You can hear more about this implementation from Mike Matthews of Deloitte in our upcoming online event, Transform Your Business by Connecting People, Processes, and Content. Mike is a partner at Deloitte and had first-hand experience in the CPAC implementation of Oracle WebCenter, which provides website publishing, search, and social community tools.

Wednesday Jun 29, 2011

Oracle Partners Delivering Business Transformations With Oracle WebCenter

This week we’ve been discussing a new online event, “Transform Your Business by Connecting People, Processes, and Content.

This event will include a number of Oracle partners presenting on their successes with transforming their customers by connecting people, processes, and content:

  • Deloitte - Collaboration and Web 2.0 Technologies in Supporting Healthcare, delivered by Mike Matthews, the Canadian Healthcare partner and mandate partner on Canadian Partnership Against Cancer at Deloitte
  • Infosys - Leverage Enterprise 2.0 and SOA Paradigms in Building the Next Generation Business Platforms, delivered by Rizwan MK, who heads InfoSys' Oracle technology delivery business unit, defining and delivering strategic business and technology solutions to Infosys clients involving Oracle applications
  • Capgemini - Simplifying the workflow process for work order management in the utility market, delivered by Léon Smiers, a Solution Architect for Capgemini.
  • Wipro - Oracle BPM in Banking and Financial Services - Wipro's Technology and Implementation Expertise, delivered by Gopalakrishna Bylahalli, who is responsible for the Transformation Practice in Wipro which includes Business Process Transformation, Application Transformation and Information connect.

In Mike Matthews’ session, one thing he will explore is how to CPAC has brought together an informational website and a community. CPAC has implemented Oracle WebCenter, and as part of that implementation, is providing a community where people can make connections and share their stories. This community is part of the CPAC website, which provides information of all types on cancer. This make CPAC a one-stop shop for the most up-to-date information in Canada.

Tuesday Jun 28, 2011

Connecting People, Processes, and Content: An Online Event

This morning we announced a new online event, “Transform Your Business by Connecting People, Processes, and Content.”

At this event you will learn how an integrated approach to business process management (BPM), portals, content management, and collaboration can help you make more accurate and timely decisions based on the collective knowledge across your organization.

But more than that, this event will focus on how customers have been successful transforming to a social enterprise. We’ve blogged about a few of the in the past few weeks – Balfour Beatty, New Look, Texas A&M.

This event will give you an opportunity to learn about other customers and their successes, as well as an opportunity to:

  • Watch Oracle executives participate in a roundtable discussion on the state of the social enterprise
  • Hear industry experts discuss best practices and case studies of leveraging BPM, portals, and content management to transform and improve business processes
  • Engage the experts by having your questions answered in real time

Register today and learn how Oracle Fusion Middleware provides the most complete, open, integrated, and best-of-breed solution in the industry for transforming your business.

Wednesday May 11, 2011

Three New Videos Show Oracle's Role in The Modern Enterprise

This morning we have posted three new videos. The first video is of Kumar Vora, our SVP of Oracle WebCenter and Content Management products. In this video, Kumar talks about the transformation that Information Technology is undergoing, with the consumerization of applications, the demand for mobile access, the changing methods of collaboration and the role of social media.

The second video is of Carolina Franco of The Organization of American States. The Organization of American States uses Oracle ECM Suite as a case management tool to manage human rights petitions. The OAS enables approvals and electronic signatures from remote devices like iPads.

The third video is of Brian Skapura of The American Institute of Architects. The AIA has consolidated from over 17 content management systems. Using Oracle ECM, the AIA reduced hosting fees from $4.1M to $700K in one year. They are also using Oracle Content Management as a service-based repository, wrapped in their own display engine, showing how open Oracle Content Management is for many different uses.

Tuesday May 10, 2011

E2.0 Top 20:Can Facebook or similar social networks be used to substitute or evolve your company intranet?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #2:Can Facebook or similar social networks be used to substitute or evolve your company intranet? Or does this social craziness only help your employees to waste their time and become less productive?

"If the problem is that everyone is standing around the water cooler, the answer is not to take away the water." -- Andy McMillan, Vice President of Product Management for Enterprise 2.0 at Oracle.

Providing social network tools within an Intranet is a simple way to get additional value. How many times have you had difficulty in finding the right person or up-to-date information within your organization? Using social network tools embedded in your Intranet provides this functionality, and allows you to create pages blending this functionality with other applications and services to provide a rich and complete solution. We are talking about the Next Generation Workplace: more productive, with better knowledge sharing between staff; more profitable, with ability to coordinate working parties and project teams; more cost efficient, with reduction of multi-copy emails and peer-to-peer self-help mechanism for users. AIIM (www.aiim.org) survey “Putting Enterprise 2.0 to Work”:

  • Over 55% consider internal E2.0 to be “important” or “very important” to business success, rising to 80% for the youngest segment of survey respondents.
  • Concurrent document editing, internal micro-blogs, and profile scanning for subject experts are the E2.0 uses set for the strongest growth.
  • Knowledge-sharing is considered to be the biggest benefit by users of internal E2.0, followed by faster response to queries, and fewer multi-addressed emails.
  • Getting participation is the biggest issue for internal E2.0, particularly from senior management. Content creation outside of ECM/RM is the next biggest issue.

Oracle helps organizations move beyond the idea of simply creating yet another Facebook-like destination for its employees, and instead shaping work environments around specific business tasks. Oracle WebCenter makes it easier to share and collaborate, enabling organizations to develop and deploy internal and external portals and websites, composite applications, mashups, and social and collaboration services all tightly integrated with enterprise applications. And that makes people more productive. To learn more, please view the following resources:

Monday May 09, 2011

E2.0 Top 20: Why is there an interest in organizations becoming social?

We're kicking of a "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #1:Why is there an interest in organizations becoming social? What kind of business project could justify to invest  in an Enterprise 2.0 platform?

To kick off this topic, here's a great quote from Andy MacMillan.“This is a real business value conversation; this isn’t a technology field trip. Most organizations believe their people are one of their key assets; they are the ones that resolve escalations or exceptions in the process, they’re the ones that ultimately make improvements, so if I can enable those things to happen more quickly in the context of that existing application, then I’m making that application more valuable.” Andy MacMillan, Vice President of Product Management for Enterprise 2.0 at Oracle. Adoption of social technologies impacts many business areas:
  • Online Customer Self-Service can dramatically reduce costs and improve customer satisfaction
  • Peer Production (co-production with partners, suppliers and even customers) reduces time to market for products and services and enables more rapid scale
  • Crowd-Sourcing significantly helps Research and Development
  • Broadcast Search increases the opportunity to find and test new ideas and to introduce innovative components in your offer
  • Social Commerce enables new and direct  business model towards suppliers, partners and customers
  • Social Marketing increases effectiveness of marketing campaigns reducing communication costs
How is your organization being impacted?

Oracle’s strategy focuses on integrating Web 2.0 collaborative technology into enterprise business processes and activities, structured and unstructured, to connect people, processes and content to achieve business objectives. To learn more, we invite you to view the following resources:

Thursday Jan 06, 2011

Major Analyst Report Chooses Oracle As An ECM Leader

Oracle announced that Gartner, Inc. has named Oracle as a Leader in its latest "Magic Quadrant for Enterprise Content Management" in a press release issued this morning.

Gartner's Magic Quadrant reports position vendors within a particular quadrant based on their completeness of vision and ability to execute. According to Gartner, "Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clearly articulated vision. In the context of ECM, they have strong channel partners, presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technology or vertical market. Leaders deliver a suite that addresses market demand for direct delivery of the majority of core components, though these are not necessarily owned by them, tightly integrated, unique or best-of-breed in each area. We place more emphasis this year on demonstrated enterprise deployments; integration with other business applications and content repositories; incorporation of Web 2.0 and XML capabilities; and vertical-process and horizontal-solution focus. Leaders should drive market transformation."

"To extend content governance and best practices across the enterprise, organizations need an enterprise content management solution that delivers a broad set of functionality and is tightly integrated with business processes," said Andy MacMillan, vice president, Product Management, Oracle. "We believe that Oracle's position as a Leader in this report is recognition of the industry-leading performance, integration and scalability delivered in Oracle Enterprise Content Management Suite 11g."

With Oracle Enterprise Content Management Suite 11g, Oracle offers a comprehensive, integrated and high-performance content management solution that helps organizations increase efficiency, reduce costs and improve content security.

In the report, Oracle is grouped among the top three vendors for execution, and is the furthest to the right, placing Oracle as the most visionary vendor. This vision stems from Oracle's integration of content management right into key business processes, delivering content in context as people need it. Using a PeopleSoft Accounts Payable user as an example, as an employee processes an invoice, Oracle ECM Suite brings that invoice up on the screen so the processor can verify the content right in the process, improving speed and accuracy. Oracle integrates content into business processes such as Human Resources, Travel and Expense, and others, in the major enterprise applications such as PeopleSoft, JD Edwards, Siebel, and E-Business Suite. As part of Oracle's Enterprise Application Documents strategy, you can see an example of these integrations in this webinar: Managing Customer Documents and Marketing Assets in Siebel.

You can also get a white paper of the ROI Embry Riddle achieved using Oracle Content Management integrated with enterprise applications. Embry Riddle moved from a point solution for content management on accounts payable to an infrastructure investment - they are now using Oracle Content Management for accounts payable with Oracle E-Business Suite, and for student on-boarding with PeopleSoft e-Campus. They continue to expand their use of Oracle Content Management to address further use cases from a core infrastructure.

Oracle also shows its vision in the ability to deliver content optimized for online channels. Marketers can use Oracle ECM Suite to deliver digital assets and offers as part of an integrated campaign that understands website visitors and ensures that they are given the most pertinent information and offers.

Oracle also provides full lifecycle management through its built-in records management. Companies are able to manage the lifecycle of content (both records and non-records) through built-in retention management. And with the integration of Oracle ECM Suite and Sun Storage Archive Manager, content can be routed to the appropriate storage media based upon content type, usage data or other business rules. This ensures that the most accessed content is instantly available, and archived content is stored on a more appropriate medium like tape. You can learn more in this webinar - Oracle Content Management and Sun Tiered Storage.

If you are interested in reading more about why Oracle was chosen as a Leader, view the Gartner Magic Quadrant for Enterprise Content Management.

 

Monday Oct 18, 2010

Matching Content Lifecycle to Storage

Documents, images, e-mails and other unstructured data comprise 80% of the information in organizations. Yet, this content is scattered across many different repositories, file systems and storage solutions. In many cases, your organization might not be aware of what information you are managing. Without knowing what you are managing, you cannot ensure you are using the right storage for that content. So how can you cut your costs and improve performance by managing this information effectively?

Some interesting facts about content:


  • Content tends to get created and stored randomly in most organizations

  • It has a tendency to rot - in the short term, it might not get updated, it might not get accessed. In the long term it might get stored on a medium that stops working, in formats that we can't read.

  • As it lives in repositories or file shares, we often don't know what we are managing on these systems.

  • We can't find the content that is useful, and sometimes we find the content that is detrimental.

  • We spend thousands of dollars recreating content that is useful (See Monica Crocker, Corporate Records Manager at Land O' Lakes discuss how as a consultant she was often brought in to create content, only to find it had been created already but no one could find it).

  • Sometimes we find content that is detrimental because it is old and out of date, and we act on it, which can also be costly.

  • We often have no usage statistics on content. And without comprehensive usage information, it's hard to judge the relative value of content that is not usage tracked.

  • Content is often stored on the wrong medium - archived content is stored on magnetic media where it is costly every day to store. Magnetic media is also not a stable medium over the long term.

  • Key content cannot be replenished without a lifecycle plan.

 

Without knowing what we are managing, we can't know the value of any of the content we are storing. Part of this story is knowing usage statistics for content as it is stored and managed, and part of it is setting a lifecycle policy for content when it is created.

One of my favorite parts of Oracle Universal Content Management is Content Tracker. Tracker not only tells me what documents are being visited, it can tell me by who, by which department, and how often. I may find that a document I have written is constantly referred to. I may decide to make it more visible - put it on a page on the intranet. I may decide to add more to it, or I may decide to update it more often. Without it I am shooting in the dark about the content I create and how it is being used.

So we have all this content. The difficulty is in sifting through all the content to find the important stuff. In many cases you can base that upon metadata - the document type, the author - these can be key indicators of important content. But often you have to have other methods. A content use tracking system can be a good way to determine important content - less used content is less important. Some content is important only in the short term. A sales proposal might be important for 30 days. A marketing plan might be important for a year. Then there is some content that is not important on a day to day basis, but is important in the long term. You might not refer to your insurance policy for 40 years, but when you need it, it might be the most important document in the company.

One of my favorite stories about old documents in litigation comes from Simplot. Simplot is one of the largest private companies in the world. They make and sell food products (Sara Lee, McDonald's French fries) as well as fertilizers and pesticides. When the Fresno County water district found traces of a Simplot pesticide in the ground water that appeared to have been introduced in the 1950s, a lawsuit was ensued. Simplot's director of records management, Dave McDermott (former President of ARMA, and an Oracle Records Management customer) pulled all of Simplot's insurance policies. And upon reading them, he found a common clause that stated that "this policy covers this period of time in perpetuity" meaning that any claim against the company for that period of time was still covered. Dave served 52 insurance companies, and in a pre-trial hearing, in front of their attorneys, the judge grilled him on his records management program. The insurance firms challenged the veracity of his documents. At the end of the day, the judge conceded that it was probably the best records management program he had ever seen, and that he saw no reason to stop the suit. The following Monday, 50 of the insurance companies settled, and eventually the other two did as well, resulting in a $23 million payout to Simplot.

One reason I love this story is it depicts records management as a revenue generator. The other reason is because it illustrates how documents can be of no value day to day for decades, and then suddenly hugely important one day. Having a way to ensure you can get to them that day is a key part of our job. And that is where being able to set a lifecycle policy for content is important.

The ability for a content management system to apply its knowledge of the content to storage choices is very powerful. The content management system knows usage statistics, it also knows lifecycle metadata and retention schedules. By applying this knowledge to the storage system it can save valuable resources. If a web page is accessed frequently, it can go on flash storage. An old insurance policy can go on tape, but is still there, searchable, and can be brought back for reference in litigation. No reason to spend the electricity of keeping magnetic hard drives spinning for content that won't be accessed for 40 years.

And because these systems can automate moving content from tape to tape every decade or so, you can avoid the information rot that comes with magnetic storage. So the document will be accessible 40 years later.

To find out more about this topic, check out this week's web seminar Know Where Your Information Lives.

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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