Wednesday Feb 04, 2015

A Primer on Oracle Documents Cloud Service Administration - Part 2

by Thyaga Vasudevan, Senior Director, Oracle WebCenter Product Management

I kicked off this 3-part series on Oracle Documents Cloud Service Administration yesterday with my post on tips to Add Users. As we discussed, you could do it one user at a time or do bulk import. In my second post today, we will look at Assigning User Quota and Resetting a User's Password.

Tip 2. Setting User Quota

As an administrator, you want to ensure that you have set the right quota limits for your end users so that they can enjoy the benefits of Document Cloud Service in the most effective way. There are 2 ways to set quota:


  • Open your web browser and sign in to Oracle Documents Cloud Service as an administrator.
  • Open your user menu in the top right corner and click Administration.
  • Select System-Wide Settings from the left menu.
  • Here you can set the default quota per user. Note that this quota will be applied to users that are provisioned later; it does not affect the quota of the existing users.


  • Open your web browser and sign in to Oracle Documents Cloud Service as an administrator.
  • Open your user menu in the top right corner and click Administration.
  • Select User-Specific Settings from the left menu.
  • Here you can change the quota for individual users. Begin entering the user name into the Select User field. Choose the required user from the list and change the quota.

Tip 3. Resetting a User’s Password

One of the common tasks that administrators of SAAS services have to perform is to be able to reset a user’s password. Of course, it is totally possible for users to do this themselves using the “Forgot Password” feature available on the your service login page at

If you have to reset an end-users password, follow these quick steps

  • Sign in to the My Services Application.
  • Click the Users tab.
  • Select a user from the list, and then click the Action icon to the right.
  • Select Reset Password.

So, there you have it. In my final post in this series, we will look at Setting a Public Link policy to allow outside firewall but controlled usage, as well as How to Monitor System Usage. Until then...

Tuesday Feb 03, 2015

A Primer on Oracle Documents Cloud Service Administration - Part 1

Author: Thyaga Vasudevan, Senior Director, Oracle WebCenter Product Management

At OpenWorld last year, Oracle announced Oracle Documents Cloud Service - an enterprise-grade, secure, cloud based file sharing and sync solution. The November edition of Oracle Fusion Middleware Newsletter ran a feature on it, giving a general overview of Oracle Documents Cloud Service (DOCS). In addition to strong security features and deeper integration with on-premise content management, one of the best features of DOCS is how quickly you can get it running for use. On this blog, time and again, we would try and get deeper into DOCS use cases and feature/functionality. And if there are topics you would like to see covered, please do let us know by leaving a comment.

As an Oracle Document Cloud Service administrator, you want to be confident your organization is getting the most from the service. In this three-part series, I will walk you through five simple tips to get started and get your users on-boarded to the Oracle Document Cloud Service quickly and easily.

My post today focuses on:

Tip 1: Adding Users to Oracle Documents Cloud Service

There are 2 ways to provision users to the Document Cloud service:

Option1. Adding Single User at a Time

  1. Sign in to the My Services application.
    Please note that you can navigate to My Services by signing in to Oracle Cloud from
    You can also access the dashboard directly by using the My Services URL, which is dependent on the data center for your service, for example:

  1. In the My Services application, click the Users tab in the upper right.
  2. Click Add, and then provide first and last name and an email address for the new user, and assign the “Oracle Documents Cloud Service User” role for each user.

Option 2. Bulk Import Users

You can also add users to the service by importing a set of users from a file. Click the Import button. In the Import Users dialog, select a file from your local system that contains attributes as detailed below.

The user file contains a header line, followed by a line for each user to be created. Each user line contains first name, last name, and email address:

First Name,Last Name,Email



Next, you have to assign the Oracle Documents Cloud Service User role to the imported users using the “Batch Assign Role” option.

Clicking on this option will request you to upload a CSV file.

From the Role drop down, select “Oracle Documents Cloud Service User” and click Assign.

The CSV file contains a header line, followed by a line for each user to be created. Each user line contains only the email address.


And there you have it - it's that simple.

In my next post,we will look at Assigning User Quota and Resetting a User's Password.

Wednesday Jan 28, 2015

University of Melbourne Improves Student Self-Service with Oracle WebCenter

by Richard Maldonado, Principal Product Manager, Oracle WebCenter

Learn how The University of Melbourne with WebCenter streamlined the student services experience  while also improving operational efficiencies by reducing dependencies on IT.

Established in 1853, the University of Melbourne is a public-spirited institution that makes contributions to society in research, teaching and knowledge transfer. Consistently ranked in the world’s top 50 universities the University of Melbourne is Australia’s leading university. 

Their older Student Portal, which ran on Oracle Portal 10g, required a technology platform replacement and the school desired a modern self-service experience for the students.  Top goals for their new portal included:

  • All student information in one place
  • Richer, more attractive page design
  • Ability to personalize content displayed
  • Administrators can update Portal pages without technical support
  • Handle high load to handle peak registration

Oracle WebCenter forms the basis of the new Student Portal. It surfaces data from multiple applications including learning management, student information systems and delivers a dashboard for students in their busy University life.

To learn more about this WebCenter success, watch this special event featuring experts from University of Melbourne and Oracle Consulting Services.

Monday Jan 26, 2015

Cloud Online Forum

by Eric Jacobsen, Sr. Product Marketing Director, Java Cloud Service

Is your company asking you to rapidly and securely deploy and manage new business applications in the cloud?  Do you need to build a proven, innovative, collaborative, and integrated Platform as a Service?

If so, today is your lucky day!  Oracle is hosting a Cloud Platform Online Forum on Wednesday, January 28 where you can attend live online sessions and hear what IDC Research, innovative clients, and Oracle’s leading experts have to say about Platform as a Service and cloud.  Whether you are a Java or or mobile developer, an Architect, an IT operations manager, or a Business user,  there is a session for you! 

Follow this link to register for this insightful Cloud Platform Online Forum. REGISTER TODAY!

We will kick off the Forum on January 28 at 10AM PST with Robert P. Mahwold, IDC Research Program Vice President as he leads a “Cloud Platform Market Outlook” discussion with Rex Wang, Oracle Vice President.  

They will provide useful tips and solid strategies you can consider as you drive your cloud platform initiatives.  They will discuss how to decide whether public, private or hybrid cloud is best and how your organization might approach moving to the cloud.  You’ll hear IDC and Oracle best practices to developing a roadmap that will get you on your way to cloud computing.  Join us for this inspiring session.

The Middleware General Session begins at 11:15AM PST and we’ll be taking your questions live through the online chat.  7-Eleven's, Greg Haertling, Chief Enterprise Architect and Sr. Director of Software Development will you how 7 Eleven “Accelerated their Digital Transformation with Oracle’s Platform as a Service.”  He will be joined by Oracle’s Siddhartha Agarwal, Vice President, Product Management and Strategy. 

They will discuss how Platform as a Service is driving efficiencies for development, operations and LOB, including highly scalable and cost efficient development & testing in the cloud, delivery of enterprise class cloud & mobile apps, rapid integration of cloud & on-premise investments, and seamless workload portability between on-premises & cloud.

Afterward, you can watch these additional Middleware Sessions in the following tracks:

  • Application Developer Track: Build, Test, Extend Cloud Applications
    • Java App Performance at the Speed of Cloud: Hot Tips for Successful Cloud Development
    • Jazz Up Your SaaS with Oracle PaaS Solutions
    • Mobile Development in the Cloud
  • Middleware IT Operations Track: Integrate, Secure, Manage your Cloud
    • Simplify SaaS and On-premises Integration
    • Extend Your Identity Management Services to the Cloud
    • Top Tips for Managing Your Application PaaS
  • Business User Track: Connect, Collaborate & Analyze in the Cloud
    • Next-Gen Enterprise Content Management in the Cloud
    • Rapid Business Process Automation in the Cloud
    • Unlocking the Power of Business Analytics in Oracle Cloud

You can find the agenda for these sessions here.

There will also be a Database General Session and Database Cloud Platform sessions that you can attend as well.

I hope to see you online for this exciting Oracle Cloud Platform Online Forum.  Don’t forget to REGISTER so you can discover the right strategies for your organization's journey to the cloud!

Thursday Jan 22, 2015

Now Available: On Demand Webcast - Next-Gen ECM in the Cloud

Earlier this week, we shared with you a recently published video showcasing why digital businesses are looking at next-generation Enterprise Content Management (ECM) solutions that bridge the gap between cloud and on-premise, providing a single source of record and yet the flexibility to collaborate and engage both within and outside the firewall, securely and anytime. Details on what a next gen ECM solution is, were also shared on a webcast we did a few weeks back. In case you missed it or would like to catch it again, we now have the webcast available on-demand. Check it out and, well.....engage! 

Oracle Corporation
Next-Gen ECM in the Cloud: Key to Digital Business Transformation
Getting Content Management Right
in the Cloud

Digital business is the catalyst for the next wave of revenue growth, business efficiency and service excellence. Business success depends on collaboration both inside and outside of the organization – with customers, partners, suppliers, remote employees – at anytime, anywhere, on any device.

At the forefront are organizations that are going beyond 1st generation Content Cloud solutions and adopting the Next-Gen of ECM in the Cloud to:
  • Speed decisions by quickly and easily liberating enterprise content and “mobilizing” information in the cloud
  • Deliver best-in-class customer experiences that are frictionless, innovative and secure
  • Avoid unnecessary security risks and proliferation of new information silos associated with first-gen content cloud offerings
Watch our on demand webcast to discover the unique benefits
Oracle Hybrid Enterprise Content Management provides for today’s
digital business.

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Hardware and Software Engineered to Work Together
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Tuesday Jan 20, 2015

Driving Next-Gen ECM Solution For Your Digital Business

Author: John Klinke, Product Management, Oracle WebCenter

Are you delivering the best experience for your customers and partners? Are you empowering your employees with anytime, anywhere access to the information they need to excel?  The WebCenter team here at Oracle is focused on solutions that drive your digital business. One of these is a next-generation content management solution that provides frictionless information sharing in the cloud. Check out this video to learn more.

For more information, visit

Thursday Jan 15, 2015

Webcast: Delivering Next-Gen Digital Experiences

Oracle Corporation
Digital Strategies For Customer Engagement Growth
Automating Marketing & Customer Engagement

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and business efficiency. And the stakes are high -- 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast for an in-depth look at technologies that enable IT leaders to connect digital customer experiences to business outcomes. Learn how to:
  • Deliver omni-channel experiences that are seamless, tailored and innovative across Paid, Owned and Earned media
  • Convert unknown audiences to known and involved customers
  • Extend reach and orchestrate engagement across all channels and devices
  • Move Marketing from silo’d technologies to a single Digital Experience Platform that also connects Marketing to the entire organization
Register now for this webcast.

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Live Webcast

Calendar February 12, 2015
10 a.m. PT / 1 p.m. ET
Featured Speaker:

Chris Preston
Chris Preston,
Sr. Director
Customer Strategies
Hardware and Software Engineered to Work Together
Copyright © 2015, Oracle Corporation and/or its affiliates.
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Tuesday Jan 13, 2015

The RedstoneXperience

Redstone Content Solutions Guest Blog Post

At Redstone Content Solutions, our #1 priority is enabling your business with WebCenter.   

We continually strive to earn your trust and believe WebCenter initiatives are most successful when a strong working relationship exists.

Redstone has developed a hybrid project methodology that incorporates Agile principles, years of WebCenter experience, and client feedback relating to their own best practices, governance guidelines and mandates. 
We call this the RedstoneXperience.

Understanding that no two engagements are identical, Agile & Scrum aspects of the RedstoneXperience enable our team to proactively identify changing requirements and analyze remaining tasks. 

Our team utilizes Scrum, a Pathway centered on the Empirical Process Control Model to provide and exercise control through frequent inspection and adaptation. 

RedstoneXperience provides working solutions and visible progress on a frequent basis so that stakeholders are better equipped to make informed decisions.   

We are committed to your success, and have found that employing the RedstoneXperience improves project outcome, accelerates solution understanding, and shortens the learning curve to self-sufficiency.

To learn more about the RedstoneXperience, please follow the links below. 
Redstone Content Solutions…We Deliver

Thursday Jan 08, 2015

Oracle Documents Cloud Service R2 – Now Available!

By: John Klinke, Oracle WebCenter Product Management

Business success depends on effective collaboration both inside and outside of your organization – with customers, partners, suppliers, remote employees – anytime, anywhere, on any device.

The latest release of Oracle Documents Cloud Service came out this week, and it delivers on this promise. With its fast, intuitive web interface and easy-to-use desktop and mobile applications, people can view and collaborate on files even when offline, keeping your organization running efficiently and your employees staying productive from any location.

Improved User Experience
Getting employees started on Oracle Documents Cloud Service has never been easier. New users now have access to welcome tours to educate them on how to use each client. Overlay help is also available to point out features. Welcome emails have been updated to provide new users extra guidance in getting started and the online help provides quick answers to frequently asked questions.

Enhanced Productivity
Improving productivity when it comes to content collaboration is one of the key objectives of Oracle Documents Cloud Service. Productivity improvements in this release can be seen across all the end-user applications – web , desktop, and mobile.  For quickly navigating to the most important files, you can now mark content as a favorite from the web UI and access all your favorite files with one click.  Another new capability is the ability to reserve content for editing so others are notified that you are working on it.  For mobile users, this release includes updated mobile apps with improvements around managing and sharing documents and folders from your smartphone and tablet. 

Increased Security

This release of Oracle Documents Cloud Service includes additional security around the use of public links for content sharing. Public links now have optional expirations dates for you to control how long links are active. You can have added security around your public links by setting up access codes, an 8-character or longer password that must be entered for anyone to access your link.

Seamless Integration
The Oracle Documents Cloud Service Developer Platform also saw numerous improvements in this release. Both the REST APIs and the embedded UI capabilities were enhanced to make it easier for customers and partners to integrate document-centric collaboration into existing applications and business processes. Developer platform enhancements include additional APIs for securely managing folders and fetching user information. For embedding Oracle Documents Cloud Service into other applications, enhancements include support for previewing documents and videos in an embedded iFrame as well as role-based embedded links.

Oracle Documents Cloud Service is Oracle’s next-generation content collaboration solution. Combined with Oracle WebCenter, you get a unified hybrid ECM solution for secure cloud-based content collaboration tied back to your ECM system of record, minimizing the costs, risks and complexity of managing your enterprise content.

Next-Gen ECM 
Oracle Documents Cloud Service delivers next-generation ECM  -- providing file synchronization and sharing capabilities. Employees need these functions to address the control and security your organization requires. Oracle Documents Cloud Service has to tools to provide the hybrid solution of secure cloud-based file sharing and collaboration, as well as on-premise ECM integration that embodies a Next Generation Content Management System. 

For more information about Oracle Documents Cloud Service and Oracle’s hybrid ECM solution, please visit:

To make a purchase, you can do so here

Monday Jan 05, 2015

Content Server Administration Training

Redstone Content Solutions wants to help you kick off the New Year right by assisting with your New Year’s Resolution to train all of your Administrators on Oracle WebCenter Content.  

Join Redstone on January 19th for an Open Enrollment Content Server Administration Training Course.   

This comprehensive five (5) day course focuses on implementation tasks and administrative skills within the Oracle Content Server.  Participants will learn to identify administrative responsibilities and security concepts. They will also learn to implement role-based and account-based security models.  Performance tuning tips and tricks are discussed.  
For additional information please see the overview and agenda on Redstone's website HERE

If you would like to register for this class please contact Michael Lawrence of Redstone (

Tuesday Dec 23, 2014

Season's Greetings!

Season's Greetings
We wish you much success in the year ahead and we sincerely thank you for your continued partnership! We'll be back in 2015 with new assets, programs and education on Oracle WebCenter.
Happy Holidays! - The WebCenter Team

Monday Dec 22, 2014

On Demand: Innovation in Managing the Chaos of Everyday Project Management

Controlled chaos - this phrase sums up most enterprise-wide projects as workers, documents, and materials move from task to task. To effectively manage this chaos, project-centric organizations need to consider a new set of tools to allow for speedy access to all project assets and to ensure accurate and up-to-date information is provided to the entire project team.

Fishbowl Solutions and Oracle would invite you to view an on-demand webinar on an exciting new solution for enterprise project management. This solution transforms how project-based tools like Oracle Primavera, and project assets, such as documents and diagrams, are accessed and shared.

If you missed Fishbowl’s recent webinar on their new Enterprise Information Portal for Project Management, you can now view a recording of it on YouTube or below. You can learn more about this solution and how to contact Fishbowl on their blog.

Wednesday Dec 17, 2014

Process Automation Solutions

By Mitchell Palski, Oracle WebCenter Sales Consultant

This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A as he discusses strategies and best practices for how to Process Automate Business Solutions.

Q: So, what exactly are Process Automation Solutions and why are they important?
Today’s organizations face increasing business pressures due to:

  • Globalization
  • Constantly changing competitors
  • Stricter regulations
  • Faster pace of innovation
  • Customer demand for better customer service
Organizations and companies expect: 
  • Seamless collaboration among all stakeholders
  • Deep insights for making better business decisions
  • An unprecedented level of agility and operational excellence
Business processes are at the heart of satisfying those expectations and are what makes or breaks a business. Business managers need easy-to-use process management tools that enable rapid solution development and allow them to make impactful changes.

Q: How does Process Automation Enable the Digital Business?
A Digital Business extensively uses information technology and the vast amount of business data that it collects in an intelligent fashion. Data intelligence enables an organization to adopt new and innovative business models that: 
  • Reduce cost
  • Increase efficiency
  • Improve customer experience
In order to become a true digital enterprise, organizations need to streamline and optimize their core business processes. A digital enterprise requires a robust Business Process Management (BPM) platform, such as the Oracle BPM platform, to create intelligent, adaptable, multi-channel and insight-driven business processes for operational excellence.

Q: What types of technologies are available to help deliver Process Automation Solutions?
Oracle helps your enterprise excel in process management by delivering a comprehensive, industry-leading BPM suite. 

The Oracle BPM Suite includes:
  • Business user-friendly modeling and optimization tools
  • Tools for system integration
  • Business activity monitoring dashboards
  • Rich task and case management capabilities for end users
Unified BPM software ensures faster time-to-value, business-IT collaboration and a reduced total cost of ownership. Processes from simple to very sophisticated can be easily designed, deployed, and managed all through one interface.

The Oracle Business Process Management Suite (Oracle BPM Suite) enables intelligent and adaptive business processes for both structured, automated flows as well as dynamic, collaborative case management.

Q: If an organization chooses to implement this type of solution, what are some of the benefits they can expect to receive? 
Look at the pain points of your business processes as they stand today. What complaints do you hear? Where do you lose money?

Do you suffer from a lack of process automation that leads to inevitable mistakes and delays to service delivery? Fat finger errors that cost your organization penalties and fees?

Do you struggle with undocumented processes that are difficult to define and refine? What about confusion between your business and IT teams? How does your organization go about modeling and implanting critical processes?

How do you even evaluate the effectiveness of your processes? If they are manual and/or paper-based you probably do it qualitatively. How does that qualitative feedback translate into justifiable business decisions?

Oracle BPM Suite provides your organization with the tools to:
  • Realize faster time-to-value when implementing business processes
  • Real-time information through rich process analytics
  • Business architecture modeling tools for fast process definition
  • Industry proven templates and tools for superior case management solutions
  • Simple work management through business-centric tools
Thank you, Mitchell for sharing your strategies and best practices on how to Process Automate Business Solutions.  If you’d like to listen to a podcast on this topic, you can do so here!

Monday Dec 15, 2014

Redstone Content Solutions Becomes Oracle PartnerNetwork Platinum Level Partner

Davenport, IA - Redstone Content Solutions (Redstone), a premier IT systems integrator and value-added reseller, today announced that it has achieved PlatinumOracle platinum partner redstone content solutions webcenter sites webcenter content webcenter portal partner status in Oracle PartnerNetwork (OPN). By attaining Platinum level membership, Oracle has recognized Redstone for its in-depth expertise and excellence in delivering content, web experience management, portal and customized training solutions and for uniquely addressing the challenges of joint customers.  

“This accomplishment is a true testament to the dedicated and talented professionals responsible for expanding our Oracle practice,” said John Klein, Principal at Redstone  “Oracle WebCenter Suite helps our customer’s businesses by empowering them to securely accumulate and disseminate knowledge.” 

Read the entire press release here

Thursday Dec 11, 2014

Oracle Day Roundtable Recap

Primitive Logic was named one of the keynote speakers at December 4th's Oracle Day, WebCenter Executive Roundtable. Andy Lin, Primitive Logic's VP of Interactive presented on Digital Engagement and the importance of connecting experiences to outcomes.

Customers demand a quality digital experience. 

  • Mobile matters. 70% of all mobile searches result in action within 1 hour. 70% of online searches result in action in one month.
  • Getting personal has its rewards. Businesses that personalize their web experience are seeing an average of 19% increase in sales.
  • Don't forget to be social. 40% of consumers factor in social media recommendations when making purchasing decisions.
  • Say the same thing across all channels. 35% of consumers shop multiple channels and expect a consistent sales and marketing experience. 

A good experience leads to engaged customers. (this is not a new concept) Companies such as Zappos and Nordstrom have always understood that experience matters and a happy customer is an engaged customer.  As brick and mortar store fronts migrated to the world wide web, digital became the frontier for the ultimate customer experience. The rise of social media, personalization, video and user generated content has expanded the social aspect of digital. The proliferation of devices has delivered a content-on-demand atmosphere and an always connected society. 

What's Next? 

TIME is the next dimension to deepen Digital Engagement.
  • Capitalizing on those moments in time of “Discovery and Inspiration” creates an experience that deepens Engagement
  • Reducing friction to shorten the cycle time of the buy/transaction
  • Enterprises that have the best time to market with new engagement channels will lead and win

Interested in a Complete Solution Approach? Click here to learn more.


Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


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