By Kellsey Ruppel-Oracle on Feb 18, 2016
A quick reminder - you are invited for tomorrow's webcast! Don't miss Oracle Cloud executive, David Le Strat on this live webcast as he discusses real world use cases of how Oracle Cloud Content and Process solutions are driving IT innovation, business agility and business user empowerment by extending an organization's capabilities around collaboration and engagement, self-service and business automation. Register today and learn how your organization can drive multiple use cases from the same solution set.
5 Things to Consider When Upgrading Your Legacy Portal & Content Environments to Oracle WebCenter 12c
Thursday, February 25, 2016 | 1 PM EST / 10 AM PST
Our specialized, three-step assessment, called QuickStream, aligns business stakeholders and IT organizations using a proven and practical methodology. By providing answers to critical questions like the ones above before a project begins, QuickStream helps organizations avoid the negative business outcomes of IT project failures due to unmet quality, cost and expectations.
ADVISOR WEBCAST: WebCenter Content 12c, Documents Cloud Service and Hybrid ECM
This one hour session is recommended for technical and functional users who use WebCenter Content. This session will focus on new release information including WebCenter Content 12c, Documents Cloud Service and Hybrid ECM. We will also briefly discuss the future roadmap for WebCenter Content.
Overview of new features of WebCenter Content 12c
Overview of Documents Cloud Service
Overview of Hybrid ECM
Duration: 1 hr
Current Schedule and Archived Downloads can be found in Note 740966.1
WebEx Conference Details
Topic: WebCenter Content 12c, Documents Cloud Service and Hybrid ECM
Event Number: 599 080 471
Event Passcode: 909090
Register for this Advisor Webcast: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=599080471&t=a
A list of Toll-Free Numbers can be found below.
We’ll also explore your needs around self-service and engagement, as well as which tools your organization currently uses for content collaboration, social conversations, websites and self-service.
In partnership with Oracle, we are conducting this survey so we can give you and your peers a picture of how businesses are engaging with customers, employees, partners and citizens. By participating, you will have the option to receive the survey results once they are available, and see how your efforts compare to others in the industry.
Bonus: Survey respondents will have a chance to win one of two free 2-day passes to CMSWire's DX Summit 2016. Winners will be contacted via email.
We appreciate you taking the time to share your experiences and insights. Take the survey now!
|Cloud-based enterprise resource planning (ERP) offers another example of changes to come. In the past, even cloud-friendly CIOs have thought, "ERP's the last thing we'll move to the cloud." Now, as digital business models demand a more nimble operating foundation—think of how the video game industry's payment models have changed as gamers buy online instead of in stores—cloud ERP looks like the answer.
Other predictions revolve around rising demand for cloud-based integration, an upheaval in the tech supplier landscape, and the expected 100 percent shift of dev and test to the cloud. Do you have your own predictions? Let's talk about it on Twitter @murph_cj.
—By Chris Murphy, Oracle Director of Cloud Content
Flexible and Simple Applications with Oracle Cloud
All of these processes have common needs but differ in their requirements – in their process, their data, and their needs for documentation. Some boards will have a high enough volume of cases to justify the need for a full-featured COTS solution. In other cases, budget and IT restrictions will cause certain organizations to either continue to depend on manual paper-based processes or to search for cost-effective alternatives.
Oracle Documents Cloud Service (ODCS) can safely and securely store your electronic documents so that when paper-forms are used for applications or as supplementary documents they can be associated with the applicant’s request. Oracle Process Cloud Service integrates with ODCS to automate document workflow, including review and approval, automated routing, dynamic and manual task assignment, and process performance metrics.
Oracle provides an integrated suite of digital collaboration services that enables business users to collaborate efficiently, automate disparate business processes, coordinate tasks, and interact via mobile and social interfaces—all with complete security and control. Oracle’s cloud collaboration platform ensures faster turnaround of requests and decisions. Users can securely store content in the cloud, tie it to their source of record and collaborate online—anywhere, anytime, and from any device—through shared folders and conversations.
Open government is not a new concept – its modern roots can be traced back to efforts by democratic societies to bring openness to government dealings. In the United States, Freedom of Information Act (FOIA) dates back to the mid 1960’s. Today, most national governments, states, provinces, municipalities and other government jurisdictions have committed to increased transparency. Most recognize that a transparent government is an essential element of a free and democratic society. The White House issued a Memorandum titled “Transparency and Open Government” that states “Openness will strengthen our democracy and promote efficiency and effectiveness in Government.” The memorandum lists three key principles:
Open Government policies are already helping to contribute to the awareness off citizens and public entities, the success of partnering organizations (such as sub-agencies and authorities) and innovation of new government services. With open data and service policies in place, we are faced with the fundamental requirement to apply those policies to our daily operations as easily and cost-effective as possible.
How is information shared and accessed in State and Local government?
Oracle and Open Government
Author: Mariam Tariq, Senior Director, Product Management,WebCenter and BPM, Oracle
With its latest upgrade,Oracle Documents Cloud Service now includes Oracle Sites Cloud Service.
Oracle Sites Cloud Service
Oracle Sites Cloud Service is a new capability that allows your teams to create engagement microsites for marketing and communities directly from your collaborative content. (Note: This capability is not turned on by default and must be enabled by an administrator.) For more information on Oracle Sites Cloud Service, do take a look at our earlier post.
• Get easy access to Oracle Sites Cloud Service from Oracle Documents Cloud Service and vice versa through the application switcher.
• View and manage all of your microsites is a single console view. Create new sites, edit sites, share sites with other users, publish sites, manage projects (updates to the sites), view online/offline status, and more in a single console
• Create a new site using themes. A theme is a design containing page layouts. This provides a starting point for building a site.
• Use visual tools to assemble the sites from components, content and applications. Drag and drop components and applications to the site
• Access your collaborative Oracle Documents Cloud content via components and consume directly into Oracle Sites Cloud pages
• Manage and create all the files for your themes on your desktop and in the Sites console. Create new corporate-branded custom themes for building microsites to ensure brand consistency.
We are excited to announce Oracle Sites Cloud Service. Oracle Sites Cloud Service drives digital engagement for employees, customers and partners through intuitive assembly of content, applications, and processes to build rich community and marketing sites.
Ready to Learn More on Oracle Sites Cloud Service?
· [White Paper] The Linchpin of Your Digital Engagement Platform (link)
· [Datasheet] Digital Engagement Sites in the Cloud (link)
· [Infographic] Empowering the Business to Deliver Sites and Communities (link)
· [eBook] Rapidly Develop Engagement Sites in the Cloud (link)
· [Video] Introducing Oracle Sites Cloud Service (link)
· [Website] Oracle Sites Cloud Service Website (link)
Oracle Sites Cloud Service is available as an option under Oracle Documents Cloud Service. Limited use is included at no-charge with Oracle Documents Cloud Service. To get started, visit us at cloud.oracle.com/cloud-sites
By Franco Amalfi, Director, Digital Engagement Strategy of Oracle Public Sector North America. Original write up can be found here.
Digital experiences are now the cornerstone of interactions with government services, driven in part by the rapid spread of web, mobile, and social channels. Citizens are in control. They decide how, when, and where they want to engage with organizations – whether it is in a service center, over the phone, via a mobile app, email, or on the web. No matter which channel they choose, constituents expect government to recognize them, who they are, what processes or interactions are underway, and to do so at every touch point. Given the fluidity of today’s online interactions, citizens are often one click away from broadcasting a bad experience with your city to hundreds of friends, or abandoning an online service for a high cost in-person transaction.
The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard. To reach constituents in the digital age, successful cities must cultivate those same instincts. They need to learn how to use technology to deliver their services and messages in a way that appeals to their customers – tech-savvy modern citizens. In doing so, they can build better relationships and interactions with all constituents – any time, any place, any device.
“The innovative use of technology is fundamentally transforming how the American people do business and live their daily lives,” President Barack Obama stated in 2012, as he announced the Federal government’s Digital Government initiative in a memorandum to heads of executive departments and agencies.
Citizens want to feel, in their communications with government agencies, like their voices are being heard. In fact, in a January 2014 survey of 5,000 citizens from 10 countries, 76 percent of the Americans polled wanted more citizen participation and engagement in government, answering “tend to agree” or “strongly agree” to the question “Should people be more involved in shaping how public services are designed or delivered?”
Franco Amalfi is Director, Digital Engagement Strategy of Oracle Public Sector North America. He can be contacted at firstname.lastname@example.org
Thanks to everyone who joined us earlier this week on our live webcast “Three Ways to Power Digital Workplace Collaboration and Mobility”. For those who missed it or are interested in catching, the webcast replay, the on demand recording is now available. You will also find a copy of the presentation for download there.
We also thank you for your questions and interest. Due to limited time, we were able to drive real time responses to most, but not all, questions. So, for good measure, I have captured relevant questions and answers from the live webcast here. Please do keep the communication going. Feel free to post your comments and questions here, start your free trial at: cloud.oracle.com/documents and visit us at www.oracle.com/digitalcollaboration for more information on the solutions and potential next steps for you. We are committed to making your cloud journey easier and more meaningful.
Can Documents Cloud be used with Salesforce.com?
Yes. Oracle Documents Cloud comes with REST APIs that allow you to easily integrate with Salesforce.com or any other CRM, ERP, on premises or SaaS applications and other systems.
Do we need to buy Oracle Mobile Cloud Service to enable mobile use of Process Cloud? Same question for Documents Cloud?
Both Oracle Documents Cloud and Oracle Process Cloud come with their native mobile applications that can be easily installed from your mobile store. The great advantage of these Oracle Platform as a Service (PaaS) solutions are that they easily plug and play together. So, if for example, you are looking to build a custom mobile app for sales reps or to serve a specific function, you can easily build the mobile app with Oracle Mobile Cloud Service that will drive content with Documents Cloud and processes using Oracle Process Cloud.
How do you maintain data segregation for security and compliance?
Security is a key tenant for Oracle PaaS solutions. Oracle Documents Cloud support data and user seggregation. For example, you can have a public instance and a separate private instance to support your security and corporate policy compliance. You can even segregate on user types. Plus, you have granular privileges control for folder sharing, link sharing, link expiry and such to enforce data and information security.
What is the benefit of using Process Cloud over Oracle BPM?
Oracle Process Cloud offers you a subscription based business process management service in the Cloud. Designed for business users, it allows for rapid process design and automation by users off any device without IT reliance. One of the major benefits to using Oracle Process Cloud is that Oracle handles the installation and uptime. Other benefits include easy integration with other Oracle Cloud services (including Oracle Documents Cloud, Oracle Mobile Cloud, etc.), other Oracle and third party on-premises or Cloud systems.
Are Documents Cloud and Process Cloud integrated together?
Many of our customers, including Mythics, are indeed using these two solutions together to enhance their process automation and document collaboration activities. This means that processes can be kicked-off during content/document collaboration and in turn, you can attach a document to a process. In addition, both services have great REST APIs which allow users to drive their own integration with existing solutions and applications.
Is Documents Cloud public or private/on premise?
Oracle Documents Cloud is a service available in Oracle public cloud. You can see the related services on cloud.oracle.com. Given Oracle’s pedigree in on-premises content management with Oracle WebCenter Content, we are one of the leading providers to support hybrid, public and on-premises content management and sharing.
What branch of Oracle does the Documents Cloud Service fall under- for example, Customer Experience, Business Intelligence, or Enterprise Resource Planning?
Oracle Documents Cloud Service is part of Oracle Cloud Platform for content and process. Oracle has the distinct advantage of leveraging resources, learnings and R&D from our on-premises Oracle WebCenter and Oracle BPM solutions as foundational elements to provide you the most comprehensive, holistic and proven cloud solutions. For more information, please visit oracle.com/digitalcollaboration.
Mythics – are you doing document sharing as part of the process with external parties too (legal, for example)?
Currently, our process is internal only. However, we often communicate with external parties. Increasingly, we are recommending the Documents Cloud Service to do this. However, this is a shift in thinking. Many people are used to emailing files via email. It will take a while before this changes.
This is for Mythics – who is doing process modeling in the company? Are you involving IT or business analysts?
Mythics is an IT solutions company, so our business analyst functions overlap with IT. To compare with other industries, we are involving both sides of the company in process modeling.
Does Oracle Documents Cloud Services come with a document viewer?
Yes. Oracle Documents Cloud Service does have a document viewer that allows proper rendering of all document types on any device. In addition, Oracle Documents Presenter app allows you to present curated content directly off your tablet. Sales reps find the Presenter app particularly useful for impactful, visually appealing presentations right off their iPads, et al.
Does the document viewer/Documents Presenter support annotations capabilities for collaborations among users?
Yes. You can make and view annotations from Oracle Documents Cloud web application.
Will Sites Cloud be integrated with Documents and Process Cloud Services?
Quite like Oracle’s other PaaS services including Oracle Documents Cloud Service and Oracle Process Cloud Service, Oracle Sites Cloud will support integration with other Oracle PaaS services. In this webcast, for example, you saw an example of how community sites can benefit from pulling content, conversations and processes all in one place, all in context. You will continue to see more of this from Oracle in the coming weeks and months. Take a look at Mythics blog post on early impressions of oracle Sites Cloud Service, coming out of OOW: http://www.mythics.com/about/blog/oracles-sites-cloud-service-upcoming-new-and-exciting
Mythics – how do you see public institutions using Process and Documents cloud given the compliance requirements?
I recently attended Oracle OpenWorld. I noted several Public Sector organizations interest and adoption of Platform as a Service cloud tools. Process Cloud and Documents Cloud are industry agnostic tools and can be used different business areas. Specific to compliance requirements, not all public sector institutions have the same compliance requirements - some will require strict FedRAMP controls, where others have specific data security requirements. Oracle has done tremendous investments for data security across all solutions and these Cloud Platform services are no different. I also understand that Oracle is currently working to make all PaaS tools available in their government cloud data centers.
Can we try Oracle Documents Cloud Service today?
Yes. You can start your free trial of Oracle Documents Cloud Service today. Simply go to https://cloud.oracle.com/documents to register for the free trial.
Oracle Cloud Content and Process power the next wave of productivity, mobile efficiency, and workgroup innovation. Only Oracle offers an integrated suite of content, process and sites cloud services that enable business users to easily collaborate anywhere, simplify business automation, and communicate more effectively.