By Kellsey Ruppel-Oracle on Nov 24, 2014
Oracle is proud to be a sponsor of the 2014 Gilbane Content and Digital Experience Conference. The Gilbane Conference brings together industry experts, content managers, marketers, marketing technologists, technology and executive strategists to share experiences and explore the most effective technologies and approaches to help enterprises build agile, sustainable digital experiences.
The November edition of Oracle WebCenter Newsletter is out! Top stories in this edition include: Next-Generation Accounts Payable Process Automation, Oracle Fusion Middleware Innovation Award Winners for Oracle Business Process Management and Oracle WebCenter Implementations, and Meet the Oracle WebCenter Team: Mariam Tariq, Senior Director of Product Management.
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Q: So if someone was looking to dive in and begin delivering services across multiple channels, how would they get started and what technologies are available to them?
The Oracle solution for Multi-Channel service delivery is a combination of two Fusion Middleware products – Oracle WebCenter and Oracle Business Process Management. Oracle WebCenter is the next generation user engagement platform that allows for rapid development of responsive user interfaces. WebCenter provides organizations with a toolset to deliver role-based user experiences that are intuitive, social, and allow for easy content management. Oracle Business Process Management – also known as BPM – is the engine that drives self-service capabilities. BPM streamlines and automates existing processes into well-oiled workflows that rely on any combination of human and system-driven events to reach business goals. The integration between these products is seamless, leading implementers to stress-free implementations and faster time-to-production.
WebCenter Content & Imaging for Oracle Application Customers
Thursday, November 13, 2014
11:00 AM - 12:00 PM EST
Join Oracle & Sofbang on November 13th for an informative free webinar on WebCenter Content and Imaging.
WebCenter Content is Oracle’s best-in-breed comprehensive Enterprise Content Management system (ECM). It gives the user everything that they need to create and manage a wide range of content across the enterprise. It also offers an enterprise class solution for centralized imaging and capture.
If there are specific business rules that you can tell us to automate GL coding - say for a particular vendor or for certain descriptions on invoice lines, we can automate GL coding.
In case you missed the webcast, you can view the on demand version here!
Contracts rule B2B relationships. Whether you’re a growing mid-market company or a large-scale global organization, you need an effective system to manage surges in contract volumes and ensure accuracy in reporting. Contract Lifecycle Management (CLM) is the proactive, methodical management of a contract from initiation through award, compliance and renewal. Implementing CLM can lead to significant improvements in cost savings and efficiency. Also, CLM can help companies minimize liability and increase compliance with legal requirements.
TekStream’s CLM software is built on Oracle’s industry leading document management system, WebCenter Content, and is designed to seamlessly integrate with enterprise applications like JD Edwards, PeopleSoft and Oracle’s Enterprise Business Suite (EBS). Combining Oracle’s enterprise level applications with TekStream’s deep understanding of managing essential business information, delivers a contract management tool powerful enough to facilitate even the most complex processes. TekStream’s solution tracks and manages all aspects of your contract work streams from creation and approval to completion and expiration. Companies can rely on TekStream’s CLM to ensure compliance and close deals faster.
HOW TEKSTREAM’S CLM INTEGRATES WITH WEBCENTER
KEY BENEFITS OF TEKSTREAM’S CLM SOLUTION
Contracts rule B2B relationships. Whether you’re a growing mid-market company or a large-scale global organization, you need an effective system to manage surges in contract volumes and ensure accuracy in reporting.
Originally released in 2011, Oracle WebCenter Sites 11g has subsequently had a couple of additional releases which have added lots of new functionality and addressed issues. The latest is 220.127.116.11 (or 11.8 for brevity's sake), and was released in late 2013.
Fatwire 7.6 (the previous version of the product) will be out of Premier Support in early 2016, which means no more Patches, Updates, Fixes, Certification or Tools and no access to other Oracle services for that version of the software.
If you’re using an older 7.x version of the product, and you haven’t already started planning an upgrade to Oracle WebCenter Sites 11g, now’s probably the time to do so.
The user interface has undergone a total redesign. There are now two distinct interfaces, Contributor and Administrator. Contributor is where editorial folk will do their work. It now has a visual editing capability, including the ability to drag and drop content directly into the page and edit in situ. The interface is now tabbed, allowing for multiple pages to be opened at the same time. It also includes improved search features. Administrator is where your power users and technical folk can work with site design and configuration, publishing, user management, mobile device setup and integrations.
There are new tools for the development, preview and delivery of mobile websites. For editorial users mobile website support provides a series of device specific previews.This gives users an indication of what the site will look like rendered in a range of devices. There’s also product support for providing device specific templates and Site Plans to allow editorial users to create device specific versions of a site. From an Administrative point of view, you can add new devices and device groups, each with their own user agent and screen sizes to allow users to preview for new device types as they’re released.
Vanity URL Support
There is now out of the box support for producing custom URLs, which used to be a custom development task most implementations needed to undertake. The ability to automatically generate friendly and stable URLs provides editorial users with much greater control over the URLs for assets, which is useful for SEO. It also provides stable URLs for things like downloadable documents - meaning the URL to your annual report won’t change every time you publish it.
The personalisation part of Oracle WebCenter Sites has also undergone an interface redesign, making it easier for editorial staff to create and recommend segmented content to users. With past versions editorial users sometimes found the creation and management process challenging - this update addresses those issues.
Modifications to the core product have historically been problematic, particularly during the upgrade process. This new framework provides a means for developers to customise the product in a supportable, easily upgradable way. Given all the new features it’s definitely worth knowing about and even trialling the new version of the software to see what new functionality is available in Oracle WebCenter Sites 11g. It’ll be useful to see how those features align with both your users’ expectations and your digital and technical strategies.
Managing the Upgrade Process
To ensure that any upgrade is a success, from both business and technical perspectives, a number of essential steps and processes should be considered.
2. Familiarise Yourself with the New Features
How many times have you discovered that the new functionality an upgrade promises isn’t quite what it seems or that you can’t use it immediately because of the way your current system is designed or implemented? Make sure you do your homework and understand at the technical level what the impact of new changes in the product will have on your system.
3. Understand your Key Business User Functionality
Make sure you know which functions of your system are used most by your users and which are fundamental to the ongoing functioning of the business.
If you don’t already have it, think about performing an audit of the functionality the system provides. This information can provide the basis of a contract between the business and the developers performing the upgrade.
4. Provide a Safety Net
Once you’ve got a handle on your current functionality and the impact of the new product upgrade it’s time to get your developers some protection. Whether it’s manual or automated you should make sure you have some test coverage of your key business user functionality.
One of the big barriers to upgrading earlier versions of the Fatwire product was how customisations to the product itself behaved. Each change made to the product needed to be assessed against the upgraded version and a choice made about how to fold it back in to the upgraded product. Oracle WebCenter Sites 11g has much better support for customisations that survive upgrades – but if you’re coming from an earlier version of the product you should make sure that all the changes that have been made to the core application are documented and assessed. This is also an area in which having some test coverage is a boon.
About the Author
Curtis Fox is the CTO at Manifesto Digital. He's a solution architect with a wealth of experience who's created publishing solutions for organizations across the globe. His recent projects include launching the National Trust’s website on a new platform and working with Avios on product upgrades. Before helping to found Manifesto Curtis was a Senior Principal Consultant at Oracle for Web Experience Management.
By Mitchell Palski, Oracle WebCenter Sales Consultant
Identifying the Problem
Public Sector organizations often times face painful challenges managing their enterprise content. Too many organizations leverage multiple disparate content management systems that present difficulties in standardizing where and how content is processed and stored. The results are manual business processes that are not only tedious and inefficient, but also lack the functionality to provide adequate content quality-assurance, approval automation, and process traceability. To compound upon those issues, these processes also frequently depend on the involvement of development staff to drive and manage their completion. Content management tasks that are business-driven rely on IT resources, limiting the productivity of the organization to deliver new innovative IT services.
Oracle WebCenter - Complete Enterprise Content Management
Oracle WebCenter is the center of engagement for business. It helps people work together more efficiently through contextual collaboration tools that optimize connections between people, information, and applications and ensures users have access to the right information in the context of the business process in which they are engaged. One of the Oracle WebCenter products is Oracle WebCenter Content – an enterprise-class content management solution that empowers employees and content-enables business processes throughout your organization. Oracle WebCenter Content helps organizations lower costs and reduce risks while improving productivity and agility.
Oracle WebCenter includes best of breed web content management (WCM) capabilities that segregates its user interface into distinct roles that provides a productive and focused user experience. These WCM capabilities provide revolutionary web content management tools that allow business users to access and update web content from their browsers, their desktops, and their business applications. Some of Oracle WebCenter’s content management features include:
Some of Oracle WebCenter’s WCM-specific features include:
As an integrated component of your enterprise solution, Oracle WebCenter Content:
Workflow and Oracle WebCenter Content
Before designing a workflow, organizations must evaluate how their current processes operate. Process flow diagrams are a great way to create visual representations of your existing processes. It’s important to review, analyze, and improve your existing process models before implementing them. Oracle WebCenter has tight out-of-the-box integration with Oracle Business Process Management (BPM) Suite which includes Oracle Process Composer – a web-based tool that enables business users to design and test business processes in a visual representation.
Oracle BPM is the enterprise class process management tool of choice when delivering complex service-based workflows to your organization. No matter which tool(s) your organization uses, it is always important to:
If your workflows are relatively simple, your business analysts can model them using tools like Microsoft Visio. Your organization can then leverage the native workflow engine within Oracle WebCenter Content to deliver those content-based workflows.
The Oracle WebCenter Content native workflow engine provides three types of workflows:
Email is sent to the participating contributors and reviewers involved in workflow steps. Reviewers can review content, reject or approve content, and view information about the content and the workflow. If the content is rejected, reviewer can enter a message to explain the reason for rejection. The message is sent to the reviewers assigned to the last step allowing a contribution. Those reviewers can then check out the content, edit it and check the content back in.
Benefits of Workflow to WCM
Designing a workflow requires you to examine and understand your business processes, helping you find areas for improvement. Setting up workflows for a business process can provide several advantages:
Automated workflows remove human dependencies and reduce risk for your organization.
If your current processes rely heavily on manual human intervention, here are some of the long term and short term risks that your organization faces:
|Short Term||Long Term|
|“Fat fingering” errors||Lack of institutional knowledge for workflows|
|Inconsistent publishing and branding||Decreased IT productivity|
|Lost or forgotten content updates||Inability to analyze and enhance existing processes|
|Frustrated employees and end users||Loss of user-loyalty due to outdated web content|
Implementing workflows to manage the web content of your enterprise is a safe, low-risk investment with a tremendous upside. Aside from the ROI your organization will realize from content-publishing efficiencies, workflow-enabled web content also relieves the burden of making administrative updates from your IT staff. The result of a workflow-driven web content management system is an improved web experience for end users and a more productive, happier workplace for your employees. Consider implementing Oracle WebCenter Content and it’s WCM capabilities to empower your business users and deliver a sustainable solution for your enterprise.
Automate 80% of invoice processing, eliminating paper, manual data entry and associated errors - while optimizing cash management, accruals and financial statement accuracy.
As Oracle OpenWorld 2014 comes to a close, we wanted to reflect on the week and provide some highlights for you all!
We say this every year, but this year's event was one of the best ones yet. We had more than 35 scheduled sessions, plus user group sessions, 10 live product demos, and 7 hands-on labs devoted to Oracle WebCenter and Oracle Business Process Management (Oracle BPM) solutions. This year's Oracle OpenWorld provided broad and deep insight into next-generation solutions that increase business agility, improve performance, and drive personal, contextual, and multichannel interactions.
Oracle WebCenter & BPM Customer Appreciation Reception
Our 8th annual Oracle WebCenter & BPM Customer Appreciation Reception was held for the second year at San Francisco’s Old Mint, a National Historic Landmark. This was a great evening of networking and relationship building, where the Oracle WebCenter & BPM community had the chance to mingle and make new connections. Many thanks to our partners Aurionpro, AVIO Consulting, Bezzotech, Fishbowl Solutions, Keste, Redstone Content Solutions, TekStream & VASSIT for sponsoring!
Oracle Fusion Middleware Innovation Awards
Oracle Fusion Middleware Innovation honors Oracle customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners were selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. This year’s winners for WebCenter were Bank of Lebanon and McAfee.
This year’s winners for the BPM category were State Revenue Office, Victoria and Vertafore.
Oracle Appreciation Event at Treasure Island
We stayed up past our bedtimes rocking to Aerosmith and hip-hopping to Macklemore & Ryan Lewis and Spacehog at the Oracle Appreciation Event. These award-winners—plus free-flowing networking, food, and drink—made Wednesday evening magical at Treasure Island. Once we arrived on Treasure Island, we saw that it had been transformed and we were wowed by the 360-degree views of Bay Area skylines (with an even better view from the top of the Ferris wheel). We tested our skills playing arcade games between acts, and relaxed and enjoyed ourselves after a busy couple of days.
Cloud was one of the OOW shining spotlights this year. For WebCenter and BPM, we had dedicated hands-on labs for Documents Cloud Service and Process Cloud Service @ the Intercontinental. In addition, we had live demos including Documents Cloud Service, Process Cloud Services and Oracle Social Network (OSN) throughout the week. Documents Cloud Service and OSN were featured prominently in the Thomas Kurian OOW Keynote (from the 46 minute mark) and the FMW General Session (from the 40 minute mark).
The Oracle WebCenter & BPM Community
Oracle OpenWorld is unmatched in providing you with opportunities to interact and engage with other WebCenter & BPM customers and experts from among our partner and employee communities. It was great to see everyone, make new connections and reconnect with old friends. We look forward to seeing you all again next year!
Oracle WebCenter is the center of engagement for business—powering
exceptional experiences for customers, partners, and employees. It connects
people, process, and information with the most complete portfolio of portal,
Web experience management, content, imaging and collaboration technologies.