Monday Nov 12, 2012

Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

Oracle Corporation
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Lowers Customer Service Costs with Oracle WebCenter

Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year. LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction.

Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to:

  • Deliver a state of the art customer self-service portal
  • Reduce traffic on high cost, low satisfaction customer service channels
  • Integrate business workflows and legacy applications

Register Now for this Webcast.


REGISTER NOW
Register now for this exclusive event.

Wednesday,
November 14, 2012

10 a.m. PT / 1 p.m. ET
Presented by:
Giovani Dacumos Giovani Dacumos
Director of Systems, Los Angeles Department of Building & Safety
Jing Reyes Jing Reyes
Applications Development Group Manager, Los Angeles Department of Building & Safety
Rajiv Desai Rajiv Desai
CEO, 3Di
Sheetal Paranjpye Sheetal Paranjpye
Project Manager, 3Di
Presented by:
3DI LADBS
Hardware and Software Engineered to Work Together
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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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