Sunday Sep 30, 2012

WebCenter Customer Advisory Board meetings kick off Oracle Open World 2012!

Welcome to OpenWorld! OpenWorld 2012 got underway today with a series of meetings with the members of the WebCenter Customer Advisory Board. Led by the WebCenter Product Management team, these meetings are a great way for the product team and customers to directly interact and discuss real-life business challenges, product details and to discuss upcoming features and functionality.

This year, board members participated in discussions around live demos around product enhancements that will be featured throughout the coming week. Highlights included a variety of new mobile and social solutions, a great new user interface for WebCenter Content plus new Portal and Sites functionality that makes the experience for the everyday user a lot more pleasant.

The day kicked off with Roel Stalman, VP of Product Management, giving a detailed overview of what’s new in WebCenter. Given all the improvements to discuss, this session went over 2 hours! Roel showcased the brand new UI for Content, Portal and Sites. He also gave live demos of the new mobile apps for WebCenter Content, Portal and the Oracle Social Network.  The attendees then broke into sub-groups in order to deep-dive with Product Management for the Portal, Sites, and Content product areas on specific functionality and application integrations.

If you are here in San Francisco this week for OpenWorld, I definitely recommend stopping by the WebCenter area in the Moscone West Exhibition Hall to see some of this new functionality for yourself. And be sure to check out the WebCenter sessions throughout the week as those give us a chance to discuss direction and strategy, answer your questions and get your feedback and ideas.

For those of you could not make it to OpenWorld this year, we miss you! You can stay in touch with what is happening via this blog and by following #oow and #webcenter on Twitter. Additionally, we will be rolling out details on upcoming products and release info over the coming months via this blog and web seminars. Stay tuned!

Friday Sep 28, 2012

Oracle OpenWorld Preview: Let's Get Social and Interactive

On this blog, we often write about getting social and interactive.  Usually, we’re talking about how to create a social business or how to make the customer experience more social and interactive.  Today’s topic is about getting social and interactive as well. But this time we’re talking about getting social and interactive the old fashioned way, face-to-face at Oracle OpenWorld with fellow Oracle WebCenter customers, partners and experts and the broader Oracle community.  Here are some great ways to get social at OpenWorld outside of the exhibition halls and meeting rooms:


Oracle OpenWorld Welcome Reception - Sponsored by Fujitsu
Sunday, September 30, 7:00 p.m.–8:30 p.m.
Yerba Buena Gardens & Howard Street Tent

You’ll definitely want to attend the Opening Ceremonies for Oracle OpenWorld 2012 on Sunday, September 30. Centered in Yerba Buena Gardens (YBG) and shimmying out to other venues, the Opening Ceremonies are not to be missed. Join other attendees for great food and drink, energizing music, networking opportunities, and more. While you’re at YBG (home of ORACLE TEAM USA’s America’s Cup Pavilion), be sure to meet the sailors who will be defending the 34th America’s Cup in 2013. Get a good look at the 161-year old Trophy itself—the oldest trophy still being contested in international sport. And at the AC72 boat display, view a model of the largest wingsail ever built.

Oracle WebCenter Customer Appreciation Reception
Tuesday, October 2, 6:30 p.m.—9:30 p.m.
The Palace Hotel, Rallston Ballroom

Those Oracle WebCenter customers who’ve RSVP’d to attend the Oracle WebCenter Customer Appreciation Reception shouldn’t miss this private cocktail reception at one of San Francisco’s finest hotels. Sponsored by Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream, this evening will provide plenty of time to interact with other WebCenter customers, partners and employees over hors d'oeuvres and cocktails.


Oracle Appreciation Event – Sponsored by CSC, Fujitsu and Intel

Wednesday, October 3, 7:30 p.m.—1:00 a.m.
Treasure Island, San Francisco

On Wednesday night October 3, Treasure Island will be engineered to rock as the Oracle Appreciation Event gets revved up and attendees get rolling. As always at the Oracle Appreciation Event, there will be unlimited refreshments, fun and games, the most awesome views of San Francisco from just about anywhere, and top notch entertainment.  Past performers read like a veritable who’s who of the rock and roll elite. Join us—it's our way of saying thanks to you for supporting Oracle and our flagship conference. Complimentary shuttle service to and from Treasure Island will be provided, so all you have to worry about is having a rocking night of your own.


Oracle OpenWorld Music Festival

September 30-October 4, Check schedule for venues and times.

Oracle presents the first annual Oracle OpenWorld Musical Festival, featuring some of today’s breakthrough musicians from around the country and the world including Macy Gray, Joss Stone, Jimmy Cliff and The Hives. It’s five nights of back-to-back performances in the heart of San Francisco. Registered Oracle conference attendees get free admission, so remember your badge when you head to a show. With limited space at some venues, these concerts are first-come, first-served. So mark your calendars and get ready for the music to begin. See you there!

I hope this give you an idea of the many opportunities to socialize and interact with the Oracle community at OpenWorld, and if you’re a music lover like me, you’re in for a special treat as we debut our first annual Oracle OpenWorld Music Festival.  Check out the links below for more information on these events and the many featured performers:

Looking forward to seeing you at OpenWorld!

Thursday Sep 27, 2012

Oracle OpenWorld Preview: Get Your Hands Dirty with Oracle WebCenter

Feel like getting your hands dirty with Oracle WebCenter during Oracle OpenWorld next week?  Roll up your sleeves and sharpen you skills sets by mastering Oracle WebCenter technology in one of our Hand-On Labs.  These labs are self-paced, practical learning sessions where you’re guaranteed to discover new ways to derive maximum benefits from Oracle WebCenter.  Experts will be available in person to answer questions and guide you through each lab.



HOL10208 - Add Social Capabilities to Your Enterprise Applications

Monday, Oct 1, 12:15 PM - 1:15 PM - Marriott Marquis - Salon 1/2

Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions.

HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI
Tuesday, Oct 2, 11:45 AM - 12:45 PM - Marriott Marquis - Salon 1/2

Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.

HOL10207 - Build an Intranet Portal with Oracle WebCenter
Tuesday, Oct 2, 1:15 PM - 2:15 PM - Marriott Marquis - Salon 1/2
Wednesday, Oct 3, 3:30 PM - 4:30 PM - Marriott Marquis - Salon 1/2


In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity.

HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience
Wednesday, Oct 3, 5:00 PM - 6:00 PM - Marriott Marquis - Salon 1/2

Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release.


See Your Favorite WebCenter Products in Action

Visit us in the exhibition hall to see demonstrations of WebCenter products.  Demo pod locations are in Moscone South, Right:

  • Oracle Social Network: S-244
  • Oracle WebCenter Content: S-246, S245
  • Oracle WebCenter Sites: S-247
  • Oracle WebCenter Portal: S-249
More Info:


Wednesday Sep 26, 2012

WebCenter Customer Spotlight: Regency Centers Corporation

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

Regency Centers Corporation, based in Jacksonville, FL, is a leading national owner, operator, and developer of grocery-anchored and community shopping centers.

Regency grew rapidly over much of the last decade. To keep up with the monthly and yearly administrative processes required to manage thousands of tenants, including reconciling yearly pass-through expenses, the customer upgraded to Oracle’s JD Edwards EnterpriseOne Version 9.0 and deployed Oracle WebCenter Imaging, Process Management and Oracle BI Publisher, to streamline invoice processing and reporting.

Using Oracle WebCenter Imaging - Regency accelerated and improved vendor invoice accuracy  which increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents.



Company Overview
Regency Centers Corporation, based in Jacksonville, FL,  is a leading national owner, operator, and developer of grocery-anchored and community shopping centers. The company owns 367 centers, totaling nearly 50 million square feet, located in top markets throughout the United States. Founded in 1963 and operating as a fully integrated real estate company, Regency is a qualified real estate investment trust that is self-administered and self-managed, operating from 17 regional offices around the country. 

Business Challenges

  • Ensure continued support of vital business applications that drive the real estate developer’s key business processes, including property management and tenant payment processing
  • Streamline year-end expense recognition and calculation, enabling faster tenant billing
  • Move to a Web-based platform to deliver greater mobility and convenience to employees
  • Minimize system customizations to reduce IT management costs and burden moving forward
Solution Deployed
Recency Centers Corporation worked with the  Oracle Partner ICS to upgrade to Oracle’s JD Edwards EnterpriseOne Version 9.0, migrating to a more user-friendly, Web-based platform and realizing numerous new efficiencies in property management and tenant payment processing. They accelerated and improved vendor invoice accuracy with Oracle WebCenter Imaging, which increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents.

Business Results

  • Enabled faster and more accurate tenant billing for year-end expenses, accelerating collections of millions of dollars in revenue
  • Gained full audit and drill-down capabilities that facilitate understanding various aspects of calculations for expense participation generation
  • Increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents
  • Helped to ensure on-time payments to hundreds of vendors, including contractors and utilities

"We have realized numerous efficiencies with Oracle’s JD Edwards EnterpriseOne 9.0, particularly around tenant billings. It accelerates our year-end expense reconciliation process and enables us to create and process billings more quickly.”

James Chiang, Vice President of Real Estate Accounting Regency Centers Corporation


Additional Information

Oracle OpenWorld Preview: Real World Perspectives from Oracle WebCenter Customers

If you frequent the Oracle WebCenter blog you’ve probably read a lot about the customer experience revolution over the last few months.  An important aspect of the customer experience revolution is the increasing role that peers play in influencing how others perceive a product, brand or solution, simply by sharing their own, real-world experiences.  Think about it, who do you trust more -- marketers and sales people pitching polished messages or peers with similar roles and similar challenges to the ones you face in your business every day?

With this spirit in mind, this polished marketer personally invites you to hear directly from Oracle WebCenter customers about their real-life experiences during our customer panel sessions at Oracle OpenWorld next week.  If you’re currently using WebCenter, thinking about it, or just want to find out more about best practices in social business, next-generation portals, enterprise content management or web experience management, be sure to attend these sessions:

CON8899 - Becoming a Social Business: Stories from the Front Lines of Change
Wednesday, Oct 3, 11:45 AM - 12:45 PM - Moscone West - 3000
Priscilla Hancock - Vice President/CIO, University of Louisville
Kellie Christensen - Director of Information Technology, Banner Engineering

What does it really mean to be a social business? How can you change your organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. This session will take a thought-provoking look at becoming a social business from the inside.

CON8900 - Building Next-Generation Portals: An Interactive Customer Panel Discussion
Wednesday, Oct 3, 5:00 PM - 6:00 PM - Moscone West - 3000
Roberts Wayne - Director, IT, Canadian Partnership Against Cancer
Mike Beattie - VP Application Development, Aramark Uniform Services
John Chen - Utilities Services Manager 6, Los Angeles Department of Water & Power
Jörg Modlmayr - Head of Product Managment, Siemens AG

Social and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal.

CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana
Thursday, Oct 4, 12:45 PM - 1:45 PM - Moscone West - 3001
Stephen Madsen - Senior Management Consultant, Alberta Agriculture and Rural Development
Himanshu Parikh - Sr. Director, Enterprise Architecture & Middleware, Ross Stores, Inc.

Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we're not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey.


CON8897 - Using Web Experience Management to Drive Online Marketing Success
Thursday, Oct 4, 2:15 PM - 3:15 PM - Moscone West - 3001
Blane Nelson - Chief Architect, Ancestry.com
Mike Remedios - CIO, Arbonne
Caitlin Scanlon - Product Manager, Military.com

Every year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from customers on how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences.


Your Handy Guide to WebCenter at Oracle OpenWorld

Want a quick and easy guide to all the keynotes, demos, hands-on labs and WebCenter sessions you definitely don't want to miss at Oracle OpenWorld? Download this handy guide, Focus on WebCenter. More helpful links:

* Oracle OpenWorld
* Oracle Customer Experience Summit @ OpenWorld
* Oracle OpenWorld on Facebook
* Oracle OpenWorld on Twitter
* Oracle OpenWorld on LinkedIn
* Oracle OpenWorld Blog


Tuesday Sep 25, 2012

WebCenter Customer Spotlight: College of American Pathologists

Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

 Solution Summary

College of American Pathologists Goes Live with OracleWebCenter - Imaging, AP Invoice Automation, and EBS Managed Attachment with Support for Imaging Content

The College of American Pathologists (CAP), the leading organization of board-certified pathologists serving more then 18,000 physician members, 7,000 laboratories are accredited by the CAP, and approximately 22,000 laboratories are enrolled in the College’s proficiency testing programs.

The business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application.

The solution improves customer services turnaround time, provides better compliance and improves maintenance and management of the technology infrastructure.



Company Overview
The College of American Pathologists (CAP), celebrating 50 years as the gold standard in laboratory accreditation, is a medical society serving more than 17,000 physician members and the global laboratory community. It is the world’s largest association composed exclusively of board certified pathologists and is the worldwide leader in laboratory quality assurance. The College advocates accountable, high-quality, and cost-effective patient care. The more than 17,000 pathologist members of the College of American Pathologists represent board-certified pathologists and pathologists in training worldwide. More than 7,000 laboratories are accredited by the CAP, and approximately 23,000 laboratories are enrolled in the College’s proficiency testing programs. 

Business Challenges
The CAP business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application. 

  • Bring more flexibility to systems and programs in order to adapt quickly
  • Get a 360 degree view of the customer
  • Reduce cost of running the business
Solution Deployed
With the help of Oracle Consulting, the customer implemented Oracle WebCenter Content as the centralized E-Business Suite Document Repository.  The solution enables to capture, present and manage all unstructured content (PDFs,word processing documents, scanned images, etc.) related to Oracle E-Business Suite transactions and exposing the related content using the familiar EBS User Interface.

Business Results
The CAP achieved following benefits from the implemented solution:

Managed Attachment Solution

  • Align with strategic Oracle Fusion Middleware platform
  • Integrate with the CAP existing data capture capabilities
  • Single user interface provided by the Managed Attachment solution for all content
  • Better compliance and improved collaboration

 Account Payables Invoice Processing Imaging Solution

  • Automated invoice management eliminating dependency on paper materials and improving compliance, collaboration and accuracy
  • A single repository to house and secure scanned invoices and all supplemental documents
  • Greater management visibility of invoice entry process
Additional Information

Oracle OpenWorld Preview: Oracle WebCenter Sessions You Won’t Want to Miss

The beginning of Oracle OpenWorld is only a few short days away. This week on the WebCenter blog, we’ll focus in on the sessions you definitely don’t want to miss while you’re in San Francisco next week.  Monday, October 1 will be a day focused on strategy.  Here are the sessions you want to add to your calendar:

CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business

Monday, Oct 1, 10:45 AM - 11:45 AM - Moscone West – 3001

Start things off with Oracle WebCenter’s Christian Finn, Senior Director of Evangelism and Roel Stalman, VP of Product Management to learn more about the Oracle WebCenter strategy, and to understand where Oracle is taking the platform to help companies engage, customers, empower employees, and enable partners. This session will also feature Richard Backx, Business IT Architect/Consultant, for the Dutch telecom, KPN. Richard has played a key role in the roll-out of WebCenter products for KPN’s multibrand portals with a specific focus on creating the best customer journey platform for all the company’s digital channels. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can!

Dig deeper into WebCenter’s strategy for its ECM, portal, web experience management and social collaboration in the following sessions:

CON8270 - Oracle WebCenter Content Strategy and Vision

Monday, Oct 1, 12:15 PM - 1:15 PM - Moscone West – 3001

Oracle WebCenter Content provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free.

CON8269 - Oracle WebCenter Sites Strategy and Vision

Monday, Oct 1, 1:45 PM - 2:45 PM - Moscone West - 3009

Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward.

CON8271 - Oracle WebCenter Portal Strategy and Vision

Monday, Oct 1, 3:15 PM - 4:15 PM - Moscone West - 3001

To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from Oracle WebCenter Portal customers like the Los Angeles Department of Water and Power, extend the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources.

CON8272 - Oracle Social Network Strategy and Vision

Monday, Oct 1, 4:45 PM - 5:45 PM - Moscone West - 3001

One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.


Attention WebCenter Customers: Last Day to RSVP for WebCenter Customer Appreciation Reception

Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream invite Oracle WebCenter customers to a private cocktail reception at one of San Francisco's finest hotels. Please join us and fellow Oracle WebCenter customers for hors d'oeuvres and cocktails at this exclusive reception. Don't miss this opportunity to meet and talk with executives from Oracle WebCenter product management and product marketing, and premier Oracle WebCenter partners. We look forward to seeing you! RSVP today.

    Monday Sep 24, 2012

    WebCenter Customer Spotlight: Marvel

    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

     Solution Summary

    Marvel Entertainment, LLC (Marvel) is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years.

    The customer wanted to optimize their brand licensing process, so Marvel worked with Oracle WebCenter partner Fishbowl Solutions and implemented a centralized Content Hub based on Oracle WebCenter Content. The 100% web based secure Intranet/Partner Extranet solution is now managing the entire life cycle of the brand licensing process.

    Marvel and their brand licensees have  now complete visibility of brand license operations including the history of approval request and related content. 



    Company Overview
    Marvel Entertainment, LLC (Marvel) a wholly-owned subsidiary of The Walt Disney Company, is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years.  Marvel utilizes its character franchises in entertainment, licensing and publishing.

      Sample  characters:

        - Spider-Man
        - Iron Man
        - Captain America
        - X-MEN
        - Thor
        - Avengers
        - And a host of others 

    Business Challenges
    Marvel wanted to optimize their brand licensing process for their characters and had following business requirements :

    • Facilitating content worldwide
    • Scalable and flexible infrastructure to manage multiple content types and huge file sizes
    • Optimize the licensing process workflow trough automatic notifications, tracking reviews, issuing approvals, etc.
    Solution Deployed
    Marvel worked with Oracle WebCenter partner Fishbowl Solutions and implemented a centralized Content Hub based on Oracle WebCenter Content. The 100% web based secure Intranet/Partner Extranet solution is now managing the entire life cycle of the brand licensing process.


    The internal users can now manage all digital assets related to a character trough proper categorization of all items, workflow based review and approval of branding styles and a powerful search and retrieval service. The licensees of Marvel brands can now online develop and submit  concepts and prototypes which are reviewed and approved using a collaborative process.


    Business Result
    Marvel and their brand licensees have now complete visibility of brand license operations including the history of approval request and related content.

    The character brand related content is now in the right place, at the right time at the user's fingertips with highly improved quality.

    Additional Information

    Oracle OpenWorld Preview: Oracle WebCenter Customer Appreciation Reception

    Attention Oracle WebCenter Customers!  Don't Miss the Oracle WebCenter Customer Appreciation Reception

    Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream invite you to a private cocktail reception at one of San Francisco's finest hotels. Please join us and other Oracle WebCenter customers for hors d'oeuvres and cocktails at this exclusive reception.

    Don't miss this opportunity to meet and talk with executives from Oracle WebCenter product management and product marketing, and premier Oracle WebCenter partners. We look forward to seeing you!

    If you are an Oracle WebCenter customer, please RSVP to surveymonkey.com/s/OOW12 by September 26, 2012. You will receive an e-mail notification from oraclewebcentersuite@gmail.com confirming your attendance for this event.

    Sponsored by:

    If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

    Friday Sep 21, 2012

    WebCenter Customer Spotlight: Fundação Petrobras de Seguridade Social

    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

    Solution Summary

    Fundação Petrobras de Seguridade Social (PetroS) is a Brazilian nonprofit organization pension fund serving 152 private companies with more then 145,000 plan participants and  managing a portfolio of  US$35.9 billion in equity.

    PetroS business objective was to implement a robust and flexible online solution to enable the foundation to successfully compete in the pension marketplace.

    PetroS implemented a robust, flexible and highly available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite.

     The solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily.



    Company Profile
    Fundação Petrobras de Seguridade Social (Petrobras Social Security Foundation)—better known as PetroS—is a pension fund founded in the 1970s to pay supplementary retirement benefits to Petrobras employees. Later, the foundation expanded its market to include 152 private companies, including Sanasa, Repsol YPF and Alesat. The Foundation, a nonprofit organization, has more than 145,000 plan participants, US$35.9 billion in equity, and a loan portfolio of US$730 million.

    Business Challenges
    PetroS business objectives were to implement a robust and flexible solution to enable the foundation to successfully compete in the pension marketplace without affecting its monthly payments to 60,000 beneficiaries and to extend service delivery through the Web to better serve the fund’s more than 145,000 participants.

    Solution Deployed
    PetroS worked with Oracle Consulting to implement a robust, flexible and high available database solution based on Oracle Database 11g, Enterprise Edition and modernized the company’s Web portal using Oracle WebCenter Suite, enabling PetroS to deliver more flexible services to pension plan participants.

    Business Results
    The solution enables PetroS to make an average of 5,000 online loans per month to its 110,000 qualifying participants and supports 2,000 online consultations daily.

    “The combination of Oracle Database 11g and Oracle WebCenter Suite has helped us deliver faster and better service for over 130,000 clients who participate in the 96 supplementary pension plans we currently offer. It has certainly helped to fuel our growth.”

    Newton Carneiro da Cunha, Diretor Administrativo, Fundação Petrobrás de Seguridade Social          

    Additional Information

    Thursday Sep 20, 2012

    WebCenter Customer Spotlight: JD Williams

    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

     Solution Summary

    JD Williams & Company Limited, is the UK's leading direct home shopping company, operating over 20 successful catalogue brands, serving  more then 2 million customers and has 4,000 employees.

    Their business challenge was to manage and deliver a large amount of content through multiple channels while integrating with their legacy systems and processes.

    JD Williams implemented a  Multi-Channel architecture using Oracle WebCenter Sites and Service Oriented Architecture (SOA) approach to integrate with their legacy systems and processes.

    With the implemented solution, JD Williams is now managing over 200,000 products with 1,7 millions options, 12 millions offerings and over a million images and can now  focus on the quality of the content which has a significant impact on their ability to deliver good quality to their customers.



    Company Overview
    JD Williams & Company Limited, is the UK's leading direct home shopping company, operating over 20 successful catalogue brands. The company was founded in 1875 by James David Williams, who in 1882, was the first to make use of the UK's parcel post service to send his company's products direct to his customers. JD Williams is the most successful direct home shopping company in the UK today, with over 2 million customers and 4,000 employees.

    Business Challenges
    The business challenges were to:

    • Manage and differentiate content of a large number of products and delivery it trough multiple channels 
    • Increase the pace at which data gets onto the Web
    • Create the right processes between Merchandising and e-Business teams to reduce effort of deploying content
    • Integrate with the existing legacy system

    Solution Deployed
    JD Williams implemented a Multi-Channel architecture using Oracle WebCenter Sites. The architecture is based on a Service Oriented Architecture (SOA) concept of a highly reusable Business Service for Content.

    They use a restful Web Services approach for the integration of data. Content data is supplied via RESTful templates for use by the customer facing live shop application. This data is returned as structured data as XML, and is generated using  Oracle WebCenter Sites templates accessing asset data using  Oracle WebCenter Sites tags, plus Java classes.


    Business Results
    With the implemented solution JD Williams is now managing over 200,000 products with 1,7 millions options, 12 millions offerings and over a million images.

    According to Gareth Samuel, Head of IT Architecture, JD Williams has got much more control over the content and can now more focus on the quality of the content which has a significant impact on their ability to deliver good quality to their customers.

    Additional Information

    Wednesday Sep 19, 2012

    WebCenter Customer Spotlight: Azul Brazilian Airlines

    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

     Solution Summary

    Azul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) is the third-largest airline in Brazil serving  42 destinations with a fleet of 49 aircraft and employs 4,500 crew members.

    The company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns.

    To this end, Azul implemented Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform.

    Azul can now complete the Web site content updating process—which used to take approximately 48 hours—in less than five minutes.



    Company Overview
    Azul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) has established itself as the third-largest airline in Brazil, based on a business model that combines low prices with a high level of service. Azul serves 42 destinations with a fleet of 49 aircraft. It operates 350 daily flights with a team of 4,500 crew members. Last year, the company transported 15 million passengers, achieving a 10% share of the Brazilian market, according to the Agência Nacional de Aviação Civil (ANAC, or the National Civil Aviation Agency).

    Business Challenges
    The company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns.
    • Provide customers with an  innovative Web site with a simple process for purchasing flight tickets
    • Bring dynamism to the Web site’s content updating process to provide autonomy to the airline’s strategic departments, such as marketing and product development
    • Facilitate integration among the site’s different application providers, such as ticket availability and payment process, on which ticket sales depend
    Solution Deployed
    Azul worked with the  Oracle partner TQI to implement Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Previously, at least three servers and corporate information environments had directed data to the portal. The single Oracle-based platform now facilitates site updates, which are daily and constant.

    Business Results
    • Gained development freedom in all processes—from implementation to content editing
    • Gathered all of the Web site’s key information onto a single platform, facilitating its daily and constant updating, whereas the information was previously spread among at least three IT environments and had to go through a complex process to be made available online to customers
    • Reduced time needed to update banners and other Web site content from an average of 48 hours to less than five minutes
    • Simplified the flight ticket sales process thanks to tool flexibility that enabled the company to improve Website usability

    “Oracle WebCenter Sites provides an easy-to-use platform that enables our marketing department to spend less time updating content and more time on innovative activities. Previously, it would take 48 hours to update content on our Web site; now it takes less than five minutes. We have shown the market that we are innovators, enabling customer convenience through an improved flight ticket purchase process.”

    Kleber Linhares, Information Technology and E-Commerce Director, Azul Linhas Aéreas Brasileiras


    Additional Information

    Monday Sep 17, 2012

    Webcast Q&A: Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter

    Last Thursday we had the third webcast in our WebCenter in Action webcast series, "Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter", where customer Sean Mattson from HDS and Rob Vandenberg from Oracle Partner Lingotek shared how Oracle WebCenter is powering Hitachi Data System’s externally facing website and providing a seamless experience for their customers.

    In case you missed it, here's a recap of the Q&A.  

    Sean Mattson

    Sean Mattson, Hitachi Data Systems 

    Q: Did you run into any issues in the deployment of the platform?
    A: There were some challenges, we were one of the first enterprise ‘on premise’ installations for Lingotek and our WebCenter platform also has a lot of custom features.  There were a lot of iterations and back and forth working with Lingotek at first.  We both helped each other, learned a lot and in the end managed to resolve all issues and roll out a very compelling solution for HDS.

    Q: What has been the biggest benefit your end users have seen?
    A: Being able to manage and govern the content lifecycle globally and centrally and at the same time enabling the field to update, review and publish the incremental content changes without a lot of touchpoints has helped us streamline and simplify the entire publishing process.

    Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?
    A: I wouldn't say resistance as much as skepticism that we could actually deploy an automated and self publishing solution.  Even if a solution is great, adoption of a new process can be a challenge and we are still pursuing our adoption targets.  One of the most important aspects is to include lots of training and support materials and offer as much helpdesk type support as needed to get the field self sufficient and confident in the capabilities of the system. 

    Rob

    Rob Vandenberg, Lingotek 

    Q: Are there any limitations regarding supported languages such as support for French Canadian and Indian languages?
    A: Lingotek supports all language pairs. Including right to left languages and double byte languages such as Chinese, Japanese and Korean

    Q: Is the Lingotek solution integrated with the new 11g release of WebCenter Sites? 
    A: Yes! In fact, Lingotek is the first OVI partner for Oracle WebCenter Sites 

    Q: Can translation memories help to improve the accuracy of machine translation?
    A: One of the greatest long term strategic benefits of using Lingotek is the accumulation of translation memories, or past human translations. These TMs can be used to "train" statistical machine translation engines to have higher and higher quality. This virtuous cycle is ongoing and will consistently improve both machine and human translations. 

    Q: We have existing translation memories from previous work with our translation service provider. Can they be easily imported in to the Lingotek solution for re-use? 
    Q: Yes, Lingotek is standards compliant. We support TM import in both the TMX and XLIFF formats.

    Q: If we use Lingotek as a service to do our professional translation and also use the Lingotek software solution, do we get the translation memories to give us a means of just translating future adds and changes ourselves? 
    A: Yes, all the data is yours, always. Lingotek can provide both the integrated translation software as well as the professional translation services. All the content and translation memories are yours.

    Q: Can you give us an example of where community translation has proved to be successful?
    A: The key word here is community. If you have a community that cares about you, your content, and the rest of the community, then community translation can work for you. We've seen effective use cases in Product User Groups content, Support Communities, and other types of User Generated content, like wikis and blogs.  

    If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!  

    Thursday Sep 13, 2012

    WebCenter Customer Spotlight: Texas Industries, Inc.

    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter

     Solution Summary

    Texas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. TXI is based in Dallas and employs around 2,000 employees.

    The customer had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements.

    TXI implemented a centralized solution leveraging Oracle WebCenter Imaging, a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and Oracle WebCenter Forms Recognition to send  the invoices through to Oracle Financials for approvals and processing. 

    TXI significantly lowered resource needs for payable processing,  increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average.




    Company Overview
    Texas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. With operating subsidiaries in six states, TXI is the largest producer of cement in Texas and a major producer in California. TXI is a major supplier of stone, sand, gravel, and expanded shale and clay products, and one of the largest producers of bagged cement and concrete  products in the Southwest.

    Business Challenges
    TXI had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements.

    Their business objectives were:

    • Increase the efficiency of core business processes, such as invoice processing, to support the organization’s desire to maintain its role as the Southwest’s leader in delivering high-quality, low-cost products to the construction industry
    • Meet the audit and regulatory requirements for achieving Sarbanes-Oxley (SOX) compliance
    • Streamline entry of 180,000 invoices annually to accelerate processing, reduce errors, cut invoice storage and routing costs, and increase visibility into payables liabilities
    Solution Deployed
    TXI replaced a resource-intensive, paper-based, decentralized process for invoice entry with a centralized solution leveraging Oracle WebCenter Imaging 11g. They worked with the Oracle Partner Keste LLC to develop a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and then uses Oracle WebCenter Forms Recognition and the Oracle WebCenter Imaging workflow to send the invoices through to Oracle Financials for approvals and processing.

    Business Results

    • Significantly lowered resource needs for payable processing through centralization and improved efficiency 
    • Enabled the company to process invoices faster and pay bills earlier, allowing it to take advantage of additional vendor discounts
    • Tracked to increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average
    • Achieved a 25% reduction in paper invoice storage costs now that invoices are captured digitally, and enabled a 50% reduction in shipping costs, as the company no longer has to send paper invoices between headquarters and production facilities for approvals

    “Entering and manually processing more than 180,000 vendor invoices annually was time and labor intensive. With Oracle Imaging and Process Management, we have automated and centralized invoice entry and processing at our corporate office, improving productivity by 80% and reducing invoice processing cycle times by 84%—a very important efficiency gain.”

    Terry Marshall, Vice President of Information Services, Texas Industries, Inc.


    Additional Information

    Wednesday Sep 12, 2012

    Introducing the First Global Web Experience Management Content Management System

    By Calvin Scharffs, VP of Marketing and Product Development, Lingotek

    Globalizing online content is more important than ever. The total spending power of online consumers around the world is nearly $50 trillion, a recent Common Sense Advisory report found. Three years ago, enterprises would have to translate content into 37 language to reach 98 percent of Internet users. This year, it takes 48 languages to reach the same amount of users. 

    For companies seeking to increase global market share, “translate frequently and fast” is the name of the game. Today’s content is dynamic and ever-changing, covering the gamut from social media sites to company forums to press releases. With high-quality translation and localization, enterprises can tailor content to consumers around the world. 

    Speed and Efficiency in Translation
    When it comes to the “frequently and fast” part of the equation, enterprises run into problems. Professional service providers provide translated content in files, which company workers then have to manually insert into their CMS. When companies update or edit source documents, they have to hunt down all the translated content and change each document individually. 

    Lingotek and Oracle have solved the problem by making the Lingotek Collaborative Translation Platform fully integrated and interoperable with Oracle WebCenter Sites Web Experience Management. Lingotek combines best-in-class machine translation solutions, real-time community/crowd translation and professional translation to enable companies to publish globalized content in an efficient and cost-effective manner. WebCenter Sites Web Experience Management simplifies the creation and management of different types of content across multiple channels, including social media. 

    Globalization Without Interrupting the Workflow
    The combination of the Lingotek platform with WebCenter Sites ensures that process of authoring, publishing, targeting, optimizing and personalizing global Web content is automated, saving companies the time and effort of manually entering content. Users can seamlessly integrate translation into their WebCenter Sites workflows, optimizing their translation and localization across web, social and mobile channels in multiple languages. The original structure and formatting of all translated content is maintained, saving workers the time and effort involved with inserting the text translation and reformatting. 

    In addition, Lingotek’s continuous publication model addresses the dynamic nature of content, automatically updating the status of translated documents within the WebCenter Sites Workflow whenever users edit or update source documents. This enables users to sync translations in real time. The translation, localization, updating and publishing of Web Experience Management content happens in a single, uninterrupted workflow. 

    The net result of Lingotek Inside for Oracle WebCenter Sites Web Experience Management is a system that more than meets the need for frequent and fast global translation. Workflows are accelerated. The globalization of content becomes faster and more streamlined. Enterprises save time, cost and effort in translation project management, and can address the needs of each of their global markets in a timely and cost-effective manner. 

    About Lingotek
    Lingotek is an Oracle Gold Partner and is going to be one of the first Oracle Validated Integrator (OVI) partners with WebCenter Sites. Lingotek is also an OVI partner with Oracle WebCenter Content. 

    Watch a video about how Lingotek Inside for Oracle WebCenter Sites works!


    Oracle WebCenter will be hosting a webinar, “Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter," tomorrow, September 13th. To attend the webinar, please register now!

    For more information about Lingotek for Oracle WebCenter, please visit http://www.lingotek.com/oracle.
    About

    Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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