By Michael Snow on Apr 18, 2014
Perhaps the biggest win at the enterprise level is standardizing on the Oracle platform. They have seen tremendous benefits by being standardized on a focused set of tools and applications. Their development, testing, administration, and database engineers now have greater flexibility and mobility throughout their enterprise. Since they all have the same relative skill set, they can flex on certain projects in order to get them to market quicker. No more Sys Admins having to learn the ins and outs of a particular system and its idiosyncrasies because everything is now a standard Oracle deployment.
Delivering Moments of Engagement Across the Enterprise
Five Steps for Mobilizing Digital Experiences
Geoffrey Bock, Principal, Bock & Company
Michael Snow, Product Marketing Director, Oracle WebCenter
A Five Step Roadmap for Mobilizing a Digital business
Geoffrey Bock, Principal, Bock & Company
Michael Snow, Principal Product Marketing Director, Oracle WebCenter
Over the past few years, we have been fascinated by the impact of mobility on business. As employees, partners, and customers, we now carry powerful devices in our pockets and handbags. Our smartphones and tablets are always with us, always on, and always collecting information. We are no longer tethered to fixed work places; we can frequently find essential information with just a few taps and swipes. More and more, this content is keyed to our current context. Moreover, we often are immersed in an array of sensors that track our actions, personalize the results, and assist us in innumerable ways. Our business and social worlds are in transition. This is not the enterprise computing environment of the 1990’s or even the last decade.
Yet while tracking trends with the mobile industry, we have encountered a repeated refrain from many technology and business leaders. Sure, mobile apps are neat, they say. But how do you justify the investments required? What are the business benefits of enterprise mobility? When should companies harness the incredible opportunities of the mobile revolution?
To answer these questions, we think that it is important to recognize the steps along the mobile journey. Certainly companies have been investing in their enterprise infrastructure for many years. In fact, enterprise-wide mobility is just the latest stage in the development of digital business initiatives.
What is at stake is not simply introducing nifty mobile apps as access points to existing enterprise applications. The challenge is weaving innovative digital technologies (including mobile) into the fabric (and daily operations) of an organization. Companies become digital businesses by adapting and transforming essential enterprise activities. As they mobilize key business experiences, they drive digital capabilities deeply into their application infrastructure.
Please join us for a conversation about how Oracle customers are making this mobile journey, our five-step roadmap for delivering the moments of engagement across the enterprise.
Editors note: This webcast is now available On-Demand
Author: Ryan Sullivan, Sr. Solution Specialist with Aurionpro Sena
In today’s create-and-share mindset, the production of digital content is nothing short of second nature for most of us. Snapping a photo and sharing it through Instagram. Sending a personal update through Twitter. Publishing a restaurant review on Yelp. On the flip side, a large portion of the business world doesn’t work that way yet. “Old school” processes and industry regulations often dictate that much of our business information still needs to exist (at last for part of its lifecycle) in a non-digital format. Material safety data sheets are often printed and placed on manufacturing floors. Invoices are still faxed to clients. Purchase receipts are commonly attached to paper-based expense reports.
Over the last decade, many enterprises have been trying to handle the management and processing of these non-digital pieces of content more effectively. Many have done a great job doing so, but surprisingly, many are not even close yet. So how would a company approach such a challenge? The first phase of this type of initiative focuses on planning out the process for digitizing non-digital content. For many of the world’s largest corporations, these projects start with Oracle’s WebCenter Enterprise Capture 11g.
After implementing WebCenter Enterprise Capture dozens of times, we find ourselves explaining the tool’s most basic components time and time again. Here’s how we typically break it down:
Oracle’s WebCenter Enterprise Capture is a single, thin-client entity with a separation between the admin “console” and the user “client”. The “console” provides access to all of the security, metadata, classification, capture, processing, and commit configurations while the “client” handles the actual scanning and indexing.
Configuring Capture is quite straightforward, once you understand the constructs. Workspaces are the components used to define commit configurations, metadata, security, users, etc. Multiple workspaces can be defined, and each can be cloned and migrated through dev/test/production environments, which help greatly during the implementation process. Within workspaces live different categories of “processors”. The “import processor” usually starts the process by completing an import from email, folders, and list files. Next, the “document conversion processor” exposes the Outside In Technology (OIT), which actually performs the digital transformation, followed by the “recognition processor”, which provides automated bar code recognition, document separation, and indexing for image documents in a Capture workspace. Finally, the “commit processor” completes the processing and converts the output into TIFF, PDF Image-only, or Searchable PDF formats.
With a little bit of training, and some guidance from Imaging experts, the first step of transforming manual-intensive paper-based activities to efficient and automated processes can be easily accomplished with Oracle WebCenter Enterprise Capture. For more information on WebCenter Enterprise Capture, or any aspect of a WebCenter project, feel free to contact firstname.lastname@example.org.
When we notice great work being done by our Oracle WebCenter customers, we want to strut our stuff like a Peacock and show them off to the world. Last year, we received a nomination for the Oracle Excellence Awards in Fusion Middleware Innovation for our customer, Panduit. The competition was fierce last year for only 2 Award spots and although they ultimately did not win one of the awards, they certainly deserve recognition for their solution.
Panduit is a world-class developer and provider of leading-edge Data centers, Connected buildings and Industrial automation solutions that help customers optimize the physical infrastructure and mitigate risk through simplification, increased agility and operational efficiency. Independent leader since 1955 with a Global presence and local focus - 112 countries of operations, 4,000+ employees
Like many companies, their previous website and portals no longer met modern user expectations:
• They Needed to Foster, Support, Engage and Enable their Growing Global Partner Ecosystem with Self-Service Applications and Content• They had 300 System Integrators, 1451 Distributor Partners, 5026 Distribution Locations and 1900 Contractors/Installers to communicate with in a consistent regular manner.• They needed to Modernize, globalize and re-brand the Panduit.com website and Partner Portals to Prevent loss of business due to partner drop-offs• They needed to Create an integrated High Availability solution for all customers and partners, with a single address (www.panduit.com) with Mobile and Social Media Channels• They needed to Develop a catalog of self-service functions that can be assigned based on differentiated role-based services by partner & customer segments and/or tiers
Its always better to hear it directly from the happy customer.
The Solution for Panduit was Oracle WebCenter Digital Experience Platform and Oracle Fusion Middleware AppAdvantage including the following:
Their new integrated website and self-service partner portal was completed in 12 months, starting from ground zero to launch.
Now they are able to:
I'm firmly convinced today that as far as content goes - Puppies have become the newest currency. Here at Oracle - we received a notice today about a new feature on our benefits plan that rivals other company benefit plans. We just started this year with an option for TeleMedicine, which is great, but NONE of my friends have this PuppyBenefit where they work. So... maybe you should consider working for Oracle - great products, great people, awesome benefits and PUPPIES!
Here is their promotional video on the new service below. Check out the links above - you can even select your puppy! I'm already signed up!
Oracle is pleased to announce the call for nominations for the 2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation. The Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value. This year, the awards will recognize customers across nine distinct categories:Customers may submit separate nominations forms for multiple categories; The 2014 Fusion Middleware categories are as follows; subject to change:
If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2014 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Friday, June 20th, 2014, for a chance to win a FREE registration to Oracle OpenWorld 2014 (September 28-October 2) in San Francisco, California. Top customers will be showcased at Oracle Open World 2014, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.
In conjunction with the folks at AIIM, we are developing a new webinar to help everyone better understand the opportunities that can be realized when information is made more accessible within the appropriate business, user and security contexts.
Transactional content comes in many forms, from many places: externally, invoices and loan applications processed from customers; internally, expense reports and purchase orders to process. These are but a few of the many forms of transactional content. Each with specific data you collect for a specific purpose. Each that could be tied to and trigger a backend process. Yet, this information once used for its initial purpose is often overlooked for additional use. Referred to as "dark data", the result is a lost value in the information you have captured.
Bringing this "dark data" to light to connect transactional and textual data improves business intelligence. The result is used to create a more agile organization in decision-making, case management, and operational processes. It helps develop meaningful insight into the available and relevant information. Uniting infrastructures and interfaces that enrich the digital experience, customers and employees gain a clearer, and more complete understanding of the information they are dealing with. In this webinar, join AIIM’s Bob Larrivee as he discusses connecting transactional and textual data so that it can:
The webinar is Wednesday April 23rd, 2014 at 2pm ET, 11am PT, 7pm GMT. Click this link and register today.
We think you will find it insightful and helpful as you look to improve the visibility of the right information across various areas of your business. See you there!
I hope you have the opportunity to attend the AIIM Conference this year and that we have the opportunity to meet you there. This years event is in Orlando, Florida and promises to be a fast and informative three days of sessions.
In particular, if you are there, I hope you will join us for a session on Wednesday at Noon entitled "Information into Action - Moving Beyond Information Governance". I'll be speaking about the importance of extracting value from the information you probably already have locked away somewhere in your organization and suggestions on how to make the changes necessary to do so. Every session is about 30 minutes in length so it will be fast and hopefully informative!
Oracle is a platinum level sponsor of this year's event and we will be exhibiting in the solution showcase as well. Be sure to stop by and speak with us about your business challenges related to information management, process improvement opportunities or even just to stop by and talk about restaurant options for dinner. We will be there!
We hope to see you there.
Earlier this month in the Atlantic magazine, an interview with David Blumenthal was published where he discussed the challenges in getting the American healthcare system modernized. The article sparked some debate amongst the medical community and provoked some interesting questions for all of us in the information management arena.
In healthcare solutions, as with almost every other technical solution out there, it all comes down to the "Digital Experience" provided to the users. If they can see the benefits in an obvious fashion and the software is pleasing to use from any device, they will come running. We hope the next technological advancement in your organization is a great success!
What makes self-service Websites so complex to build? Compelling self-service sites surface multiple backend applications and deliver them as a composite/aggregated view to present it as a unified experience to the user, which makes the Website dependent on not only the availability, but also the connections to those backend applications. Connection in this context refers to the self-service Websites’ ability to both interact with the backend application, as well as securing (authenticate and authorize) those interactions for a given users session.
Technology and Tools for Building Self-Service Websites
The surest way to mitigate the overall project complexity and risk is to first understand the entire scope of the project – not only the capabilities of the site, but also any dependencies that those capabilities may have. For example, if you have a requirement to allow a customer to view and update their account information, then you will not only need to build the visual component which will be seen by the user, but you also need to identify where the customers data resides (e.g. Customer Relationship Management application, Mainframe, etc.) and how that data can be integrated.
Security and Identity Management play a big part in delivering information. They do so by delivering information that is relevant, creating a secure connection to backend applications that are being surfaced within the self-service site. At a minimum, directory services (LDAP) and access management (Single Sign On and Federation Management) integration are required, but more sophisticated access control policies are becoming commonplace and require integration of specialized tools for security auditing, compliance, role management, and policy administration.
Application Integration is critical to exposing useful transactional functionality into the experience. The challenge here is that a typical self-service application will require data from multiple application sources, which means the organization will need to determine which application sources are accessible from existing Application Programming Interfaces (API), and which will require integration layers/adapters. Additionally, self-service Websites will often increase the demands on backend applications because it extends application functions directly to a large user base, which was previously only available to a small number of key individuals (e.g. internal support group, human resources, accounts receivable, etc.) Organizations will often utilize Service Oriented Architecture (SOA) technologies to help with orchestration, scaling, and data integration of backend applications and/or Mainframe.
Development Frameworks are key to building a rich consistent experience across the Website. They provide developers with core libraries that are used for accessing data, building visualizations, and session management. Given the amount of investment and effort that goes into them, self-service Websites tend to live for many years once they are established; much longer than many development frameworks. The lack of support and new features makes it very difficult for an organization to evolve or maintain their site. It can also become extremely cost prohibitive to maintain resources that are familiar with older frameworks.
Content is the core unifying technology. Most self-service scenario's have demanding requirements for editorial control of Web content that is being added or modified on the site. Additionally, large volume of documents will be linked off of the site which will typically require Enterprise Content Management (ECM) capabilities for creating, maintaining, and publishing those documents.
Virtually all self-service Websites require extensive customization, but to reduce the overall risk and long-term cost of the project, organizations need to be certain that the core technology requirements are being met by the platform they choose. This ensures the organization can focus their development efforts on the core value add of the site versus maintaining and taking responsibility of the underlying platform, to allow them to instead focus on the core business function of the site, which will drive the most business value for their organization.
Portal server products have long been the tool of choice for self-service projects because they deliver the core technology platform capabilities that are needed for personalization, user access control, application user experience management, component development, and site administration. Portal technology allows organizations to move away from providing traditional purpose-built transactional Web applications to a more rich, dynamic, and streamlined user experience.
Author: Steven Sommer, Director of WebCenter Sales, Aurionpro Sena
Soon after the launch of Great River Energy’s fully redesigned WebCenter-based corporate intranet, an unfortunate weather event put the new solution to the test.
A large storm blew through the Midwest just weeks after the new Connect the Dots intranet was rolled out. The storm wreaked havoc on the region and was the cause of several power outages. Turning to the new intranet as a channel of communication to the organization’s almost 900 employees, the corporate communications team published a news story that described the events that had taken place. And that’s when an amazing sequence of events unfolded…
Almost immediately, employees across various divisions started sharing information and interacting through the new WebCenter-based platform. The first feature that individuals took advantage of was the ability to comment on the news story. Field crews provided real-time outage updates. Questions were posted…and actually answered by the “right” employees – subject matter experts. YouTube videos were linked to, delivering visual context to what was happening in the field. And executives not only observed the collaboration that was happening in real time, they also contributed to the conversation.
By the time power was restored to Great River Energy’s customers, the corporate communications team was able to digest the remarkable turn of events. Although the storm was an unfortunate incident, it turned out to be a catalyst that rapidly accelerated employee adoption of the new intranet. The vision and hard work that was invested in the solution enabled the company to achieve a level of collaboration never before realized. The tool clearly accomplished what the project team had set out to do: connect employees to the business, their members (customers) and each other.
As the implementation lead on Great River Energy’s Connect the Dots intranet project, it was a very satisfying experience to watch the use of the platform expand so rapidly, validating the WebCenter technologies and the set of features that were deployed. For more information on this success story, feel free to get in touch with Steven Sommer at email@example.com.
Oracle WebCenter Portal: A Comprehensive and Pre-Integrated Portal Platform
Self-Service Websites have become an integral element of a Web user's interface with organizations they conduct business with. Whether they are customers, partners, or employees - these users expect to interact with the organization from the Web anytime, anywhere, and from any device.
Oracle WebCenter Portal provides IT with a comprehensive and flexible platform which can be used to quickly build portals and composite applications. This common user experience architecture is based on ADF and combines run-time and design time customization of applications in one unified platform.
Oracle WebCenter Portal can help your organization:
Oracle WebCenter is the center of engagement for business—powering
exceptional experiences for customers, partners, and employees. It connects
people, process, and information with the most complete portfolio of portal,
Web experience management, content, imaging and collaboration technologies.