Wednesday Jul 29, 2015

TekStream Reduces Project Admin Costs by 30% with Oracle Documents Cloud

Read this latest announcement from Oracle to find out more about how TekStream Solutions, a solution services company in North America streamlined project management and administration and improved client project delivery with Oracle Documents Cloud Service, an enterprise-grade cloud collaboration and file sync and share solution. Learn how, within the first month of its use, TekStream was able to cut project administration costs by 30% and reduce complexity to not only drive client results faster but also provide a superior project experience to both its consultants as well as its clients.

And here's a brief video with Judd Robins, executive vice president, Consulting Services of TekStream Solutions as he discusses the specific areas where they were looking to make improvements and how Oracle Documents Cloud enabled easy and yet secure cloud collaboration not only among its consultants who are always on the go, but also with its clients.

To learn more about Oracle Documents Cloud Service and how it can help your enterprise visit us at cloud.oracle.com/documents.

Tuesday Jul 28, 2015

Breakthrough Solution for A/R and A/P Automation


Breakthrough Solution for A/R and A/P Automation

Webcast Scheduled July 30th @ 2:00 PM EST | Register

  • Do you need to expedite your A/R Cash Receipt processing and reduce Days Sales Outstanding?
  • Are un-applied payments affecting closure of your accounting period and impacting your cash flow?
  • Are your paying through your nose to process check information through your bank?

===============================================================

Join this complimentary session from Oracle and KPIT to learn about an exciting new solution that is providing Complete Automation and Real Time Visibility to your A/R Cash Receipt process.

KPIT offers an integrated imaging and workflow solution for your Oracle ERP for A/R Cash Receipt Processing called the Accounts Receivable Solution Accelerator

You will Learn How to:

  • Improve your A/R Cash Receipt Processing through automated capture & entry of bank remittance information
  • Automate exception handling (e.g. short payments) through automated workflows
  • Maximize user productivity by minimizing manual data entry
  • Speed payment application through configurable payment application rules
  • Improve visibility into your un-applied cash and process bottlenecks
  • Use business rules to generate appropriate notifications to customers
  • Reduce steep bank charges by avoiding lockbox processing services
  • Avoid heartburn by achieving timely closure of your accounting period
  • Reduce Days Sales Outstanding (DSO) and improve Cash Flow

Do not miss this opportunity. This is the first time a solution like this that has been offered on Oracle Technology! Register now!

Monday Jul 27, 2015

Deadline Approaching: Nominations for Innovation Awards - 2015

Don't delay! The deadline to submit nominations for the most innovative use of technologies such as Oracle WebCenter and Oracle Business Process Management (BPM), Platform as a Service (PaaS) solutions like Oracle Documents Cloud, Oracle Process Cloud, and other Middleware solutions, is fast approaching!

Is your organization using Oracle Fusion Middleware to deliver unique business value? These awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The 2015 awards will be presented during Oracle OpenWorld 2015 (October 26-October 29) in San Francisco at a grand red carpet ceremony.

To share your use of Oracle Fusion Middleware solutions and how they help your organization drive business innovation, please read on to find out more information on the nomination process.

Customers may submit separate nominations forms for multiple categories; The 2015 Fusion Middleware categories are as follows:

Winners are selected by a panel of internal and external judges that score each entry across multiple different scoring categories. The entry with the highest aggregate score wins an award.

  • Nomination deadline: 5:00 p.m. (PT), July 31, 2015.
  • This solution should be in production or in active pilot phase.

Please send any questions regarding 2015 award process to: Innovation-Middleware_us@oracle.com.

  1. Nomination Forms must be completed in their entirety to be considered a valid entry.
  2. Oracle may contact you to collect additional details, if necessary.
  3. If you are a partner or an Oracle representative submitting on behalf of the customer please ensure the customer has approved this prior to final submission.

Thursday Jul 23, 2015

Mobilizing Siebel CRM Documents with Documents Cloud Service

As you know, Oracle Documents Cloud Service is not just an Enterprise File Sync and Share (EFSS) solution in the Cloud but more than that, it offers a cloud platform for documents management, storage and collaboration to drive business processes hooked to business applications.

Today we are going to look at how Siebel CRM users can extend their documents, embed attachments and drive collaboration in the Cloud using Oracle Documents Cloud Service.

Integration between Documents Cloud and Siebel CRM allows Siebel users to store file attachments in the cloud dynamically allowing you to share this content with your team, both internally and externally by defining granular permission privileges. Storing it in the Cloud also means the content is available to you anytime, anywhere and on any device - on the web, desktop or even your mobile devices giving mobility to your content like never before. With inherent granular security controls, leveraging Oracle Documents Cloud for document storage, access and sharing also means security assurance with your information protected at rest, in motion and at access points. Your documents are available to you 24 X 7, in context and are always up to date. Once you have setup Documents Cloud Service with Siebel, you can simply access your relevant files seamlessly from within your application like so:


What's more, Documents Cloud gives you the ability to share these documents amongst other Oracle Cloud solutions such as Sales Cloud and in the future Service Cloud and Oracle Social Network, etc. so that you have a seamless work experience through the business process and that contextual documents are available for your use anytime from within your application of choice. Version control ensures there are not multiple versions floating around leading to erroneous decision making.

A simple drag and drop interface make document collaboration easy to use and intuitive. You can store attachments for any Siebel entity using Documents Cloud. With the scalable, trusted Oracle Cloud architecture, you significantly reduce your CapEx as well as maintenance and upgrade costs down the line. The service is available as soon as you "switch it on" giving your documents the mobility you need and even offline access.

Implementing the solution into a Siebel CRM deployment is easy with step by step instructions listed in this whitepaper. Leveraging Oracle Documents Cloud with Oracle Siebel means lower TCO, proven integration model, same foundational architecture and one solution partner.

Here's a brief video explaining it all. Take a look and make your Siebel documents mobile with Documents Cloud Service today.

Have some questions? Our colleagues, John Bedford on the Siebel side along with the Documents Cloud product management team, have compiled this FAQ for you. For additional questions and follow up, please do leave us a comment here or contact your Oracle account manager.

Monday Jul 20, 2015

Get to Know the Latest Feature Updates in Documents Cloud Service

While it is seamless for our Oracle Documents Cloud Service users as the updates are automatically pushed out without the users or customer organizations having to do anything at their ends, we thought you may want to learn about what additional features and capabilities we have pushed out with the latest release of Oracle Documents Cloud Service and why Oracle's cloud collaboration solution is fast becoming an industry benchmark. Our product expert and member of the product management team, Ellen Gravina discusses.

by: Ellen Gravina, Principal Product Manager, Oracle Documents Cloud Service

Oracle Documents Cloud Service was upgraded to include the latest features for our web, mobile, and desktop clients. Features include:

Oracle Documents Presenter

Wow your customers and prospects with beautiful presentations that deliver maximum impact and results!
• Present PPTs, review PDF documents, play videos, and use many more presentation formats.
• All your presentations are stored on your tablet–no need to find a WiFi hot spot.
• Author presentations by organizing material in folders on your desktop. Customize the look to your brand by using folder background and icon images.

Multiple Account Support
• Synchronize content from multiple accounts to your desktop.


• Access content from multiple accounts on your mobile device. 



Enhancements to Public Link Policy

• Administrators can set a maximum role allowed for public links.


• Folder owners can disable public links on a per-folder basis.



Customize Oracle Documents with Your Own Branding

• Change the logo in the header.
• Control where users look for help, share feedback, and get information about client downloads.




iOS Touch ID Support
• Make use of your fingerprint to protect access to your content.
• Available in the native mobile app and Oracle Documents Presenter app.


Access Version History from Your Mobile Device
• View old versions of a document.
• Delete old versions.
• Make an old version the current version.


Enterprise Installation Support for Desktop Client
• Roll out the Desktop Sync Client software to multiple client machines with the help of the EXE and MSI installer packages.
• Deploy the MSI installer through Active Directory’s group policy.
• See the Administrator’s Guide for details.

Learn More
Check out the Oracle Documents Cloud Service Getting Started page to learn more. And visit cloud.oracle.com/documents  for additional solution and market information.

Questions?
Please contact Oracle Support for any support questions.  Feedback is always welcome in our Documents Cloud Service discussion forum.


Wednesday Jul 15, 2015

Webcast: Introducing Oracle Mobile Cloud Service

Oracle Corporation
Webcast: Introducing Oracle Mobile Cloud Service
Introducing Oracle Mobile Cloud Service part of the Cloud Platform Webcast Series

As a kickoff to the Oracle Cloud Platform Series: Oracle, Pella Corporation, Xamarin, introduce Oracle Mobile Cloud Service and the value it provides in building engaging apps quickly, while reducing costs and simplifying enterprise mobility.

Mobile computing has experienced explosive growth in the past decade, and this is just the beginning. At the heart of any organizations’ digital strategy, Mobile is the primary screen and engagement channel for everyone – customers, partners and employees. Organizations both IT and business are looking at new ways to embrace enterprise mobility and lead the digital transformation.

You are invited to join this three part webcast: Introducing Oracle Mobile Cloud Service and understand how Oracle is leading this transformation:
  • Introducing Oracle Mobile Cloud Service Part 1: Keeping Mobile Simple
  • Introducing Oracle Mobile Cloud Service Part 2: Pella Creating a Better View
  • Introducing Oracle Mobile Cloud Service Part 3: Go Native Fast with Xamarin
Register Now to attend this exclusive complimentary webcast.


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Register Now
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Live Webcast

Calendar July 22, 2015
10:00 AM PT/1:00 PM ET
#OraclePaaS
SPEAKERS:

Inderjeet Singh Inderjeet Singh, Executive Vice President, Fusion Middleware Development, Oracle
Kaj Van de Loo Kaj Van de Loo
Vice President, Mobile Development
Oracle
Jim Thomas Jim Thomas
Director of IT Operations and Information Security,
Pella Corporation
Nat Friedman Nat Friedman
CEO and Co-Founder,
Xamarin
Rimi S. Bewtra Rimi S. Bewtra
Sr. Director,
Mobile Product Marketing
Oracle
Integrated Cloud Applications & Platform Services
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Tuesday Jul 14, 2015

Automate Order Receipt & Processing with Oracle WebCenter


Have paper-based methods brought aspects of your business to a grinding halt?  Are manual processes leading to slip-ups, mix-ups and missteps? Not too long ago, my company was in the same jam. In our pursuit of becoming the leading provider of education products to schools across the country, we ran into an issue: Our ability to process such a growing number of orders had created a bottleneck. We were actually printing orders captured electronically and routing them manually for fulfillment. Inefficient to say the least, this led to orders being lost or delayed. View this video created by Oracle partner Redstone Content Solutions (originally posted on their blog) to see how you can Automate Order Receipt & Processing with Oracle WebCenter. 

Thursday Jul 09, 2015

WebCenter & BPM: Adaptive Case Management

By Mitchell Palski, Oracle WebCenter Sales Consultant 

We are happy to have Mitchell Palski joining us on the blog for a Q&A around strategies and best practices for how to deliver Adaptive Case Management with WebCenter and BPM.

Q. So to begin, can you describe for our listeners what case management is?
A case is a collection of activities that support a specific business objective. Each case has a lifecycle, which is essentially a process that delivers a service to a use that includes:
  • Activities
  • Rules
  • Information, content, etc.
Case management defines specific interactions that a case may have with a system and with the actual users who are involved in a case’s lifecycle. In a self-service solution, these cases are typically:
  1. Initiated by a customer or citizen
  2. Routed through workflow based on specific business rules or employee intervention
  3. Resolved by evaluating data and content that is captured during the lifecycle

Q. Why is Case Management important? How does Case Management differ from Adaptive Case Management?
Case management is an important concept in today’s technology because it is a primary means of how services are provided to our end users. Some examples might include:

  • Patient services
  • Traffic violation payments
  • Retirement benefit delivery
  • Building, health, or child safety inspections
  • Employee application, promotion, or incident tracking
Each of these examples ties unique combinations of data and documentation together to provide some meaningful service to an end user. Case management software gives organizations the means to standardize how those services are delivered so that they can be completed accurately, quickly and more efficiently.

Adaptive case management is way of modeling flexible and data intensive business processes. Typically, adaptive case management is needed when a case’s lifecycle includes:
  • Complex interactions of people and policies
  • Complex decision making that require subjective judgments to be made
  • Specific dependencies that may need to be overridden based on the combination of fluid circumstances

Adaptive case management allows your organization to employ the use of standard processes and policies, but also allows for flexibility and dynamic decision making when necessary.

Q. How do Oracle WebCenter and Oracle Business Process Management help to deliver Adaptive Case Management?
The Oracle Business Process Management Suite includes:
  • Business user-friendly modeling and optimization tools
  • Tools for system integration
  • Business activity monitoring dashboards
  • Rich task and case management capabilities for end users
Oracle BPM Suite gives your organization the tools that it needs to illustrate complex case management lifecycles, define and assign business rules, and integrate your processes into critical enterprise systems. Everything from defining your data and process flows, to implementing actual case interactions; BPM Suite has an intuitive web-based interface where everyone on your staff can collaborate and deliver the best solution for your customers possible.

WebCenter Portal serves as a secure and role-based presentation layer that can be used to optimize the way that users interact with the case management system. For case management lifecycles to be effective, they need to be easy and intuitive to access as well as provide meaningful contextual content to end users who are interacting with their case. WebCenter Content supports the document management aspect of a case by managing the complete lifecycle of documents that are associated with cases, organizational policies, or any web content that helps to educate end-users.

Q. Do you have any customer or real-world examples you could share with our listeners?
The Spirit of Alaska is a Retirements Benefit program that faced:
  • Limited resources and funding
  • Out-dated and undocumented processes
  • A drastic and immediate increase in the number of cases being processes
With the help of Oracle, the Alaska Department of Retirement Benefits was able to:
  • Automate and streamline their business processes
  • Reduce the frequency of data input errors
  • Improve customer service effectiveness
The end result was a solution that not only delivered retirements benefits to citizens more quickly and accurately, but also relieved the burden of the state’s business challenges now and in the future.

Thank you, Mitchell for sharing your strategies and best practices on how to deliver Adaptive Case Management with WebCenter and BPM.  You can listen to a podcast on this topic here, and be sure to tune in to the Oracle WebCenter Café Best Practices Podcast Series for more information!

Monday Jun 29, 2015

Simplify Enterprise Mobility with Mobile Application Framework

By Mitchell Palski, Oracle WebCenter Sales Consultant

We are happy to have Mitchell Palski joining us on the blog for a Q&A around how you can Simplify Enterprise Mobility with Mobile Application Framework.

Q. How can Mobile Application Framework deliver Secure, Seamless Mobile for the Enterprise?
For many years, corporate IT departments looked to the desktop as the only way to present information from their corporate enterprise applications. With the advent and exponential growth in mobile computing, applications are no longer tethered to the desktop; users expect to be able to switch among desktops, tablets, or smartphones anytime, anywhere. Multi-channel, mobile environments are becoming the new normal. Oracle helps simplify your organization’s transition into a mobile offering by providing a comprehensive platform for developing a mobile solution.

Q. Is it possible to Develop Cross-Platform Mobile Applications with Mobile Application Framework?
Based on a hybrid architecture, Oracle MAF lets you build apps that are portable across devices and operating systems while still leveraging the device specific capabilities that deliver a rich user experience. 

Applications developed with Oracle MAF can be designed for phone and/or tablet form factors and packaged for either Apple iOS or Google Android – all from a single code base. Oracle MAF leverages the power of Java, HTML5, and JavaScript in a visual and declarative development environment to provide development teams with a more efficient approach to building on-device mobile apps. 

Oracle MAF end users will realize benefits from native apps that can work in both connected and disconnected mode, access device services, and store data in a local SQLite database.

Q. We’ve been hearing a lot about Digital Experience in the market today. How can Oracle Mobile Application Framework be leveraged to deliver optimized user Experiences?
The key word in the question is “how”. Anyone can develop something using any number of frameworks, but what separates Oracle Mobile Application Framework? How can MAF not only accelerate your development lifecycle, but also enhance the product you are ultimately delivering to your users?

Oracle MAF is designed to increase developers’ productivity and enable intuitive mobile application development by offering extensive out-of-the-box capabilities and a declarative integrated environment. By easing the learning curve of app development, Oracle MAF allows developers to focus on user experience and get the most out of their organization’s mobile offering.

Mobile Application Framework includes a library of more than 80 professionally developed components that can be used to create rich mobile application interfaces in a declarative way. Oracle MAF components were designed specifically for mobile devices, which means they include support for touch and swipe gestures and are “skinned” to look great on mobile form factors. Developers also have the ability to quickly and declaratively integrate with local device services and features, such as camera, phone, SMS, contacts and GPS, through the declarative binding layer.

 Along with UX development, Oracle MAF supports the development of applications that can work offline as well as online. Applications are self-contained and can run on the mobile device in both connected and disconnected mode which means users are never stranded when they lose internet access.

In addition to the component based user interfaces, Oracle MAF can incorporate local HTML5 pages into the same application. This enables developers who prefer direct coding of the UI to incorporate their expertise along with third party components and code-libraries to create features in the application while keeping the ability to leverage the Oracle MAF container’s services.

Q. Integration is a common concern among business and IT today. Can you Integrate Data and Services across the Mobile Enterprise?
Integration is one of the leading challenges of mobile application development. Oracle Mobile Platform supports and utilizes standard technologies and tools to expose many data formats and back-end business systems for exchange with any mobile application, primarily through the use of web services.

Web services provide the ability for a publisher of business services or content to provide that content and data to a consumer in a standardized and loosely coupled manner. In this case our MAF-developed mobile app is the consumer. SOAP or REST services can both be used by Oracle MAF through the use of data controls. Data controls create a level of abstraction over a business service that gives developers a consistent interface into all available business services, whether they are web-services or not.

They key to integration with an Enterprise is having those consumable services available to your mobile application. Many customers rush into mobile development without focusing on the business functions that their app will actually provide. A slick-interface that incorporates HTML5 and CSS3, ties into mobile device tools, and has offline functionality, still serves little to no purpose without the availability of a meaningful service-oriented architecture. The only case this might not be true is when you are developing a dictionary or glossary type app that is used purely an index for uses to reference.

Q. What about Connectivity? Can you Simplify Mobile Connectivity in the Cloud?
Separate from Mobile Application Framework, Oracle Mobile Cloud Service provides you with the tools you need to develop a strategy for supporting your mobile development. It provides out-of-the-box services that every mobile app requires, plus the ability to define and implement new enterprise-ready APIs quickly and cleanly. All API calls from your client applications are made via uniform REST calls, creating a cohesive development environment that’s easy to control and maintain.

Q. Finally, security is also a common concern when deploying anything on multiple devices. Can Mobile Application Framework deliver Secure Mobility Across All Layers?
Security is a top priority for mobile application development given that mobile devices have higher risks of loss or theft. Oracle Mobile Application Framework comes with built in security that can limit access to your applications and ensure encryption of sensitive data. Oracle Mobile Application Framework enforces Communication Encryption, On-device Encryption, and SQLite Database Encryption. At the presentation layer, Developers can build single user interfaces that meet the needs of users with different privileges and provide role-based access to various features and pages.

Thank you, Mitchell for sharing your insight into how to Simplify Enterprise Mobility with Mobile Application Framework.  You can listen to a podcast on this topic here, and be sure to tune in to the Oracle WebCenter Café Best Practices Podcast Series for more information!

Thursday Jun 25, 2015

Is Cloud File Sharing Enough for Your Business?

As a consumer, we have gotten accustomed to the convenience of file sync and share (FSS) solutions like DropBox, WeTransfer, et al. Gone are the days when we would email files, videos and pictures to our friends and family. Using free consumer services we are now sending our files into ether and those get in the hands of our loved ones. In fact, I have noticed that I am even agnostic about such consumer cloud solutions. So long as those are free and sign up is not a hassle and my size limits are permissible, I just go for it.

In the enterprise world though, it is a bit different. The key differences are:

- File sharing is a means to an end. We don't simply send a file in ether or wait to receive those. The real need is around work collaboration. The idea is to not "send" but "share" files with work colleagues - either within our office, in a different location or sometimes even with a vendor, supplier or external company partner.

- Clearly the cloud solution needs to be scalable to allow for file storage and sharing not just among employees but also be able to accommodate the company's ecosystem.

- Because the goal is collaboration, the work needs to be real time. We would need the ability to be able to chat, converse or discuss as we share these files with others working on the same project or working off the same files. And wouldn't it be nice if it tied to the work productivity tools we have installed or are using like Office 365 and others? Oh, and while we are talking about what would be nice, it would be great if the cloud solution could figure out patterns of collaboration and recommend people to be added to the folder for sharing the documents, or based on usage pattern, discover relevant content.

- Again, because it is a means to an end, file sharing is likely part of a business process. So, it NEEDS to be tied to the business process where sharing is triggered as part of a process, and the end result on the documents further triggers off the next steps.

- While this would be cool to have in the consumer world too, in the enterprise world it is more of a need to be able to see/review/work on documents from within the application it is related to. So, for example, if I am working with my colleagues on a Request for Proposal (RFP) response, I would rather that it be embedded in my CRM as part of the opportunity so that my colleagues supporting me on that opportunity have ready access and automatic access to it and the document is related to other files I have on that account.

- One of the biggest advantages of a FSS solution is the ability to have access to documents we need anytime, anywhere on any device. But when the ecosystem is as big as we have for a company, when the breach/hacking/security risk is as big as it is for a company, the security stakes go way up than a consumer solution or even a feeble enterprise version of it. You need to be able to enforce security for your data sitting in the cloud, during transit and at access points (like mobile devices). Plus, there are obvious compliance requirements to be able to track and audit document access trails. And if your company has global presence then data residency policies come into play as well for compliance.

- And when working in an enterprise, we play different roles. We work at times with sensitive documents, and other times with less rigorous ones. The company itself may need to be able to segregate cloud instances by user or by content and still provide users the flexibility of toggling between multiple accounts keeping it just as easy as a consumer solution to be able to share, send and collaborate on documents.

These are just a few reasons why consumer FSS pedigree solutions would not fit the bill for an enterprise. And because point cloud solutions lead to governance and management challenges, even some enterprise solutions fail the litmus test for most enterprises. Net-net, simple file sharing or sending is not enough for an enterprise. Collaboration in a digital workplace goes way beyond that. Here is an infographic (or simply click on the picture above) that summarizes these challenges. Take a look and let me know what you think?

Wednesday Jun 24, 2015

PaaS Launch and Cloud File Sharing and Collaboration

Thanks for joining us for the big PaaS launch on Monday, June 22nd with Larry Ellison, Thomas Kurian and other senior Oracle and customer executives. Ellison announced more than 24 new services to Oracle Cloud Platform which is a comprehensive, integrated suite of services that make it easier for developers, IT professionals, business users, and analysts to build, extend, and integrate cloud applications and drive co-existence with the existing on-premise infrastructure. For more details on the announcement, cloud services and customer videos, you can catch the on demand online replay of the event.

One of the key areas for PaaS is cloud content and collaboration that drives frictionless user collaboration, content sharing and business process automation anywhere, anytime and on any device. As an enterprise, you will well recognize the need to drive workforce productivity and operational efficiency by enabling secure availability and access to content on any device, within and beyond the firewall and connecting it to the business processes and the applications (SaaS and on-premise) to well, get work done. So, beyond just cloud file sharing which is what current Enterprise File Sync and Share (EFSS) solutions do, you need to be able to share and access content in context and then be able to drive business processes using that content. That is true cloud content and collaboration and that is what will drive output and improve productivity in a digital workplace.

Check out this video that we recently released. While it discusses a specific use case tracking the lifecycle from marketing to sales to service, imagine the power of enabling real time collaboration among employees, remote workforce, external vendors and partners and being able to drive output from anywhere, anytime and any device. And let us know what use case do you come across often in your workplace; we look forward to hearing from you.



Monday Jun 22, 2015

Now Launching Oracle Process Cloud Service

Announcing Oracle Process Cloud Service
-       Empowering Business Users with Process Automation

Oracle Process Cloud Service equips your line of business to deliver on digital automation of process applications - independent of IT. In a zero-code, cloud based infrastructure, Oracle Process Cloud Service empowers the business user to manage the entire lifecycle of business processes and gain actionable insight on process health and SLAs. This takes business empowerment to a new level of automation and efficiency.

Join us in Making History

We are excited Larry Ellison will be breaking ground with Oracle Process Cloud Service on Monday June 22. Join us online or on the web – we have an exciting lineup of customers, hands on demos, product experts and more.

[Event |Redwood Shores] Jun 22 Integrate, Accelerate, Lead with Oracle Cloud Platform (link
[Event |Webcast] Jun 22 Larry Ellison Unveils New Oracle Cloud Platform Services (link)

How to Learn More on Oracle Process Cloud Service?

[BPM-CON Webcast] Rapid Process Automation on the Cloud (link
[Solution Brief] A New Approach to Digital Transformation (link)
[Datasheet]  Productive Work Management in the Cloud (link)
[Video] Introducing Oracle Process Cloud Service (link)
[Infographic] Empowering the Business to Deliver at Market Speed (link)
[eBook] Rapidly Design, Automate and Manage Processes on the Cloud (link)
[Video] Technical dive into Process Cloud Service (link)

Testimonials: PCS Customers and Partners in Action 

[Video] Land O Lakes Extends SaaS with Oracle Process Cloud Service (link)
[Video] Flextronics Speeds up BPM with Oracle Process Cloud Service (link)
[Video] Avio Empowers Business with Oracle Process Cloud Service (link)
[Video] eProseed Digitizes with Oracle Process Cloud Service (link)
[Video] Sofbang Extends SOA with with Oracle Process Cloud Service (link)
[Video] Hitachi Manages Contracts with Oracle Process Cloud Service (link)

Publications

[Analyst Report] Ovum: Oracle Brings Process to the Cloud (link)
[Byline] Forbes: What IT Pros Must do to Survive, Thrive Amid Rapid Change (link)

Events

[Event |Webcast] Jun 19  Oracle Public Cloud: Platform as a Service (link)
[Event |Webcast] Jun 22  Larry Ellison Unveils New Oracle Cloud Platform Services (link)
[Event |Redwood Shores] Jun 22 Integrate, Accelerate, Lead with Oracle Cloud Platform (link)
[More Events]  BPM Events: Click here

To learn more join us at cloud.oracle.com/process Follow us on twitter @OracleBPM

Wednesday Jun 17, 2015

The Role of Today's CIO in Business Transformation

CIOs are extremely important to their executives and businesses, and the cloud empowers them to take the lead. The best CIOs in the industry are beginning to grasp that and train their staff to become experts in cloud technologies.

Epectations of business-driven IT are higher than ever before.  Words like agility, mobility, digital, data, cloud and customer centricity are common and constant from Line of Business (LOBs) executives like CMOs. Today’s business must move at the pace of – scratch that – ahead of the pace of today’s consumer. Businesses must anticipate customers’ needs to be truly customer-centric organizations.  Innovation through the cloud is a big force driving customer experience and customer centricity.

Kurian believes the CIO will play a pivotal role with analytics, integration, security and privacy, and ultimately business transformation. In this video he states “cloud actually empowers CIOs to take the lead with innovation.” He goes on to say that today’s CIO role is not diminished just different, requiring a new business mindset. The CIO is very much essential to this new digital, customer-centric business revolution.

Watch the video here.

Tuesday Jun 09, 2015

Creating Engaging Customer Experiences Across Multiple Channels

By Srinivasan Sankaran, Principal Product Manager, Oracle WebCenter Sites

Delivering seamless and consistent visitor experiences across channels is a significant challenge for marketers. In part, this is hindered by silos of disparate data and content in marketing departments and across organizations: All too often the data needed to effectively engage and personalize customer and anonymous visitor interactions, is stored in silos -- inaccessible to the tools and people that need it most... the marketers. The same is typically true of the content used on the website and in emails: it is often in separate repositories, or worse, file systems and is not shared between the different channels, creating an inconsistent user experience across email, web and mobile.

To help marketers deliver more personalized and effective campaigns and engaging customer experiences across digital channels, content and data need to be easily shared and utilized by all the channels. The latest integration of WebCenter Sites and Eloqua enables marketers and business users to easily deliver experiences for the web and email channels respectively. Rather than considering email and web channel independently, this integration provides the much needed continuity between email campaigns and web channel  by sharing content, theme and branding. This allows marketers to ensure a seamless and consistent visitor experience when crossing between campaign channels and the main website. In addition to content and branding, by sharing the visitor profile information across channel, marketers can retain the context of visitor interaction and serve targeted content to the visitor. This is achieved in the following ways:
  • Simplified lead generation: Eloqua can now share lead generation forms directly with WebCenter Sites. Marketers simply drag and drop the Eloqua forms directly into WebCenter Sites web pages and visitor data is passed back to Eloqua. Now, when a prospect comes to the website through organic search, provides their email address or other information to access some gated content, Eloqua is made instantly aware of the visitor journey during the website session. Sharing both forms and visitor responses provides insight into the visitor’s digital body language, and creates a unified engagement experience. 
  • Content and experience sharing: Using the new WebCenter Sites Cloud Connector, marketers creating campaigns in Elqoua can utilize the same content in WebCenter Sites across web pages, landing pages, and emails. By sharing and reusing the content from WebCenter Sites to unify the customer experience and consistency across channels, marketers can deliver higher conversion rates. 

  • Personalizing and targeting across channels: Both WebCenter Sites and Eloqua provide personalization. Now visitor profile data can be shared between the two, enabling a highly personalized and consistent experience email, landing pages, and the visitor’s entire web experience. When a visitor lands on a WebCenter Sites page, WebCenter Sites can utilize Eloqua visitor profile data to target specific content and information to the visitor by personalizing not only their visit to a landing page, but on any page wherever they navigate around the web site.  Now, by sharing both content and visitor profile data across Eloqua and WebCenter Sites, the visitor is guaranteed a consistent personalized experience, one that leads to higher conversions. 
Bringing together WebCenter Sites with the Eloqua marketing automation platform provides:
  • Marketers with a unified, enterprise ready, engagement platform that gives them a robust suite for increased customer acquisition
  • Enhanced customer journey management to create a consistent and unified visitor experience that leads to increased conversions
  • Faster time-to-market with the ability to quickly and easily find, utilize and publish content, across emails and websites, without IT involvement

Tuesday Jun 02, 2015

Partner Corner: TeamInformatics on What Oracle Documents Cloud Service Means for You?

Thanks to all who attended our last month's executive webcast on Introducing Documents Cloud Service. We appreciate your feedback and all the follow up. For those who missed it or would like a replay of the webcast, you can watch it here.

To follow up on the discussion of Oracle Documents Cloud Service and what that means for your organization, one of our valued partners, TeamInformatics recently published an educational post on what the solution offers and how it can be leveraged to solve your day to day content needs. Given the informational value of the post, we are re-posting their original piece here in the hope that you find it useful. Looking forward to hearing your comments and questions.

Originally published on TeamInformatics blog

What Oracle’s Documents Cloud Service Means for You

By: Jon Chartrand - Solution Architect, TeamInformatics

The sphere of influence that is Enterprise Content Management has been steadily expanding to encompass areas such as records, digital assets, web content, and others. This has meant your ECM solution suite has had to grow and mature to support and maintain these activities. The newest is cloud-based document management, sharing, and collaboration. Now, I bet you’re thinking, “We don’t need that nor do we support that in our enterprise.” Here’s the trick though: Your users are already doing it and they’re very likely making it happen with software that’s not a part of your enterprise ecosystem. That means it’s probably unsupported, potentially insecure, and generally out of your control – not a good combination.

The rapid growth of this field has led to many solutions which attempt to enhance the consumer-level products and businessify them by offering a few more features at a wildly increased price. While these options can seem appealing, they still represent a gap in enterprise coverage as they aren’t themselves enterprise applications. Oracle, however, has expanded their Public Cloud offering – already the largest in the world – to not only fill the gap of Enterprise File Sync & Share, but also to expand cloud content management to your on-premises solutions, as well as mesh seamlessly with other applications. Now it’s possible to keep your users happy and productive while maintaining control and even expanding the capabilities of your enterprise. Introducing Oracle’s Documents Cloud Service, also known as DOCS.

DOCS for File Sync & Share

DOCS represents a trident of capability, the first tine of which is as an enterprise-grade file sync and share replacement for the consumer-grade applications your users may already be utilizing. Before you can sync or share content, however, you have to manage it and Oracle provides a modern, intuitive web interface, for access across every device, to do just that. From here users can upload, preview, revision, delete, and share content and folders with ease making this the front line in our EFSS battle.

On the syncing front, native desktop applications for both Windows and MacOS allows users to seamlessly sync folders of their choosing with the local file system. This means files are available for viewing and editing when and where users demand them and without the need for an Internet connection. When connectivity is restored the sync application automatically updates the cloud with any changes, removing a step for the user.

On the sharing front, sharing content internally and externally has been rendered both simple and secure. Internally, named users can be shared to folders as one of four roles; Manager, Contributor, Downloader, or Reader. This means you have control over who has access and what kind of permissions they receive. When sharing to an external, non DOCS, user Oracle has provided several capabilities to make the process simple and safe. First, public link accesses are carefully tracked and an audit trail is provided. Each public link can also be assigned an expiration date so you don’t have to worry about forever managing every link that’s been distributed. Even more, each public link can be created with a required passcode so that even if the link is improperly distributed, the materials remain secure. Finally, each public link can be assigned a role which is granted to those who use it. All these features combine to allow incredibly granular control over who can access what content when and with what privileges.

The last point is for those on-the-go. For mobile users Oracle provides native applications for both Android and iOS which enable feature-parity between the mobile and web platforms. This means users can access their content from virtually any device, at any time, and maintain the full suite of capabilities no matter what method they’re using. This represents an unprecedented level of access to and control over enterprise content for your users.

DOCS for Hybrid Content Management

File Sync & Share is a great step forward in content management, however we’re still potentially left with a cache of content that stands apart from your Enterprise Content repository. DOCS addresses this through a process whereby your ECM repository is “tethered” to your DOCS repository through a 3rd party solution and content is shuttled between the two applications when edits are made, ensuring both repositories have the appropriate version available. This process allows your current ECM solution to remain the single point of truth in your enterprise for all content but enables users to access that content from beyond the firewall in a safe and secure manner.

The use cases for this method are almost endless but imagine a contract package being worked on by a CMO, a salesperson in the field, and a client with contributor access via a shared link. The CMO, working from within the company, can make edits to the documents and upload them to the ECM system. The salesperson in the field accesses the documents via DOCS and can also make changes and suggestions. As revisions are made, the CMO is kept in the loop as the document updates back to the ECM system as well. Finally, when complete, the client can access the documents, digitally sign them, and upload new versions to DOCS. Within moments of uploading the CMO has access and can move them to the appropriate next step.

Hybrid Content Management takes the premise of EFSS and keeps it a truly enterprise endeavor by ensuring that content is reflective of only one repository. This ensures that all users are working with the same materials without fear of unknown changes or missing versions. It also guarantees that content owned by the enterprise is continually merged into the enterprise so there’s reduced anxiety over content ownership and location.

DOCS for PaaS Application Integration

Finally, DOCS takes an even longer and wider view of its role in the enterprise by enabling you to integrate other Software as a Service (SaaS) applications. The idea here is that any application to which users are uploading content represents another repository in the enterprise. Why should contracts uploaded to SalesForce live in that application? It’s not a content management application and it doesn’t have the metadata, workflows, and processes that your ECM system has. Documents Cloud Service works to solve this issue by providing a rich API foundation and an accessible embedded interface to allow you to merge applications with it and utilize its capabilities as a content platform. This Platform as a Service (PaaS) functionality allows you to keep your enterprises’ content in a single location – especially if you’re utilizing the Hybrid CM capabilities and merging your DOCS repository with your ECM platform.

With the embedded interface method you can add a simple iframe to any updateable UI to create an almost seamless merging of the two applications. While it looks like a user is uploading documents to the primary application, in reality they’re uploading to DOCS. With the API method, much more elaborate services can be written to customize the functionality of virtually any application, creating a background integration with Documents Cloud Service that is completely transparent to users. In either case, you’re removing another disparate cache of content and centralizing management into a single location. Ultimately this means less storage overhead for your SaaS applications and more complete control over your enterprise content.

Bringing It All Together

Consider a purchase order document uploaded to a contact entity in SalesForce. Though an integration with Document Cloud Services, the content item is actually seamlessly uploaded to DOCS. With the DOCS repository linked to your on-premises platform, the content is replicated to the appropriate folder in the ECM system and an automatic workflow is started, alerting the Director of Sales to the new purchase order and requesting approval. The Director makes a small edit and approves the content. This sends a notification to the sales agent and ends the workflow. The content, now being newer in the ECM system than on DOCS, then flows outward to the cloud, updating the version there. The sales agent happens to also use the desktop client to sync DOCS content with their laptop and so the version there is updated automatically. On receiving the notification, the agent goes to their Oracle Documents folder on the desktop and opens the purchase order to review the Director’s changes. Satisfied, the agent closes the document and then right-clicks on it to access DOCS’ sharing. The agent creates a public link with downloader privileges and sends this link to the purchaser.

In this scenario, the content is available through the SalesForce site, the DOCS site, the DOCS mobile apps, synced to the desktop, and through the on-premises ECM platform. Instead of having two, three, even four different copies of the content across various systems and on various workstations, all versions are centrally managed and maintained in the system of record. This degree of centralized control is precisely what Enterprise Content Management seeks to achieve and Documents Cloud Services bring us all one step closer to that goal.

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