Wednesday Apr 20, 2016

Modern Customer Experience: 4 Conferences, 1 Location and the OAUX team

by Geet Singh, Oracle Applications User Experience

Oracle is hosting four co-located conferences in Las Vegas to empower professionals with the insights needed to deliver a personalized customer experience whenever and however a customer interacts with a brand. Sessions will cover topics ranging from industry solutions, best practices, Oracle CX Cloud Suite, the CX marketplace, and Cloud user experience. These sessions focus on the hottest trends and challenges customer experience professionals are facing in 2016.


For the first time, the Oracle Applications User Experience (OAUX) team will be hosting an onsite usability lab during the Modern Customer Experience conference at the MGM Grand in Las Vegas.

This is your chance to: 

  • Meet the user experience team, learn about the future, and walk away inspired by the user experiences in the Oracle Customer Experience Cloud.
  • Attend “Cloud User Experience: The Way Forward,” a session presented by OAUX Group Vice President, Jeremy Ashley
  • Take part in “The Future of Work,” – a panel discussion with UNLV graduate students, in which Killian Evers, Vice President, Applications User Experience for Sales and Service, and the OAUX team will bring some of our latest “hands-on tech” for the students to experience. 
  • Register and participate in the usability feedback sessions at the onsite usability testing lab.

Cloud User Experience: The Way Forward

This cross experience session will reveal how every experience with your brand matters and why it is critical to strive for a unified and seamless CX approach. Jeremy Ashley (@jrwashley), Group Vice President, Cloud Applications User Experience (UX), Oracle talks about how current transitions in the industry and trends in the emerging workforce are shaping the next generation of user experiences in Oracle Customer Experience Cloud. Learn how these modern user experiences move consistently across devices to make the learning curve disappear while boosting participation and productivity for all users. This session also discusses the future of enterprise experiences that capitalize on emerging technologies, including wearables and the Internet of Things, and how they transcend both your work and your personal life.

Date: Thursday, April 28, 2016
Time: 9:00 a.m. - 9:50 a.m.
Location: MGM Grand Conference Center - Level 1, Room 116

The Future of Work – a panel discussion with UNLV graduate students, industry analysts, and the OAUX Team

Join the discussion with students from the UNLV Lee Business School to discuss “the future of work” with Rebecca Wetteman (@rebeccawetteman), Vice President of Research, Nucleus Research Incorporated and Killian Evers (@keversca), Vice President, Applications User Experience for Sales and Service, Oracle.

Learn how sales, marketing, customer service, and commerce change for the next generation. What does the next generation expect from their employers? Are they truly modern and using the latest technology solutions? Experience some of the latest devices and technologies, and hear the panelists’ perspectives as they navigate the future.

Date: Thursday, April 28, 2016
Time: 1:00 p.m. - 2:30 p.m.
Location: MGM Grand Conference Center - Level 1, Room 112 & 113

Onsite Product Usability Testing Lab

Feedback session in progress


Our user experience strategy for Customer Experience Suite is customer driven –the user’s role, tasks and workflows drive our UX decisions. We help users get the things they care about done quickly and efficiently. Our UX decisions are driven by extensive customer research, come check out our research lab set-up at the conference.  

To participate in an onsite feedback session, we recommend you sign up in advance, as space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. To reserve your spot at this private event sign up right away! 

Date: Wednesday, April 27, 2016 and Thursday, April 28, 2016
Location: Conference Room 101, Level 1/South

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.

Tuesday Mar 29, 2016

It’s off to Vegas this April for COLLABORATE16!

By Claire Swarthout, Oracle Applications User Experience


The Oracle Applications User Experience team will be heading to COLLABORATE16: Technology and Applications Forum for the Oracle Community this April, a unique conference produced by three independent user groups: the Independent Oracle Users Group [IOUG] , the Oracle Applications Users Group [OAUG] , and Quest International Users Group [Quest]. This conference brings together Oracle power users and IT decisions makers, with the sole goal of finding practical solutions for today and strategies for tomorrow. Come and learn about the work our team is doing in User Experience – you can find at us either the demo station, or conducting exclusive usability feedback sessions at our traveling lab.

Visit the Demo Grounds

Simplicity, mobility, and extensibility are the major investment areas for the Oracle Applications Cloud User Experience. Come see the latest Oracle Applications Cloud User Experience enhancements for HCM, ERP, and CX, as well as get a first look at our new extensibility tools for modifying the Cloud User Experience. Meet our dynamic usability engineers, designers, and developers at the demo station. Stop by and get inspired by the Cloud!

Date: April 10 — April 14, 2016
Time:
Open during exhibit hall hours of operation
Location:
Oracle Applications Cloud Demo Grounds
, Mandalay Bay Convention Center

Be a part of Virtual Reality research

Come visit the Oracle Applications User Experience Emerging Technologies team to immerse yourself in a possible future user experiences, virtual reality (VR). Take a virtual reality tour and share your feedback and ideas for how VR could help you be more productive.



Date: April 12- April 13, 2016
Time: Open during exhibit hall hours of operation
Location: Technology Systems Demo Grounds, Mandalay Bay Convention Center

Participate in the Onsite Usability Testing Lab

Your suggestions on the previews of upcoming Oracle product releases — including Oracle ERP Cloud, Simplified UI, and emerging technologies— will help us identify changes required to increase user satisfaction, give us an insight into how real users actually interact with their products, and improve the overall interactive experience.

Don't miss this opportunity to test-drive our applications before they go to market. Your feedback will directly affect Oracle’s existing and future usability, helping us develop applications that are intuitive and easy to use.

Participating in our onsite usability testing lab at COLLABORATE16 lets you explore new and innovative ideas around application design.

Sign up today because spaces fill up quickly!

Date: Tuesday, April 12, and Wednesday, April 13
Time: Sessions will be conducted throughout the day
Location: Islander Ballroom A, Mandalay Bay Convention Center

Sign-Up: Pre-registration is required. Sign up here

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.


Friday Mar 25, 2016

New ways of input still on the verge of the enterprise

OAUX team exploring young emerging tech of voice, gesture as input

By Sarah Smart, Oracle Applications User Experience

When the Oracle Applications User Experience (OAUX) team is researching emerging technologies, we want more than just the cool factor. Enterprise use cases can be hard to come by for some technologies, such as voice and gesture as input, but we need to keep up with the latest developments in those fields anyway so that we’re ready when an enterprise use case comes up.

“As [a technology] gets better, we want to be on that edge with them so we can have that solution immediately once the tech is broad enough,” said Thao Nguyen, a director with the AppsLab, the OAUX Emerging Technologies team. Let’s take a look at what that entails.

Voice as input
Ever throw your iPhone across the room because Siri couldn’t understand what you said? The OAUX team is researching voice as input. “It’s come in leaps and bounds, of course, and we see it being used more and more,” OAUX Group Vice President Jeremy Ashley said. 

Speaking of Siri, the iOS virtual assistant was the first voice-as-input technology that captured the interest of Jake Kuramoto, Senior Director with the AppsLab, in 2011. “Siri showed a ton of promise, but it turned out to be a show-and-tell feature, not a sticky one,” he said recently. Then Google introduced passive listening for the “OK Google” assistant, but that feature evolved too slowly. “Plus, I’ve never felt that talking to a phone was all that natural,” Kuramoto said.

The tipping point for him was the Amazon Echo, even in its early stages. “The biggest difference was the natural interaction of just talking into the air vs. to a device,” he said. This device is always listening and waiting for the keyword, so although it wasn’t the first device of its kind, it’s very easy to start using. “The fact that I don’t have to hold the device, be near it, or push a button, makes this cylinder kind of magical,” said Noel Portugal, Senior UX Developer Manager, in an AppsLab post about the Echo.


Noel Portugal demonstrates an Echo integration with email in a video from the AppsLab.

With Release 9 of the Oracle Sales Cloud came Oracle Voice — more or less the Siri of Sales Cloud. It was designed to be a fast, friendly, fun way for sales reps to interact with the application. These sales reps already spend a lot of time talking and using their smartphones, so being able to enter information three times faster through Oracle Voice than typing on a small phone keyboard would allow was a key user experience improvement. Oracle Voice didn’t require users to have any training. And in a recent study, 80% of Oracle field sales reps testing Oracle Voice said the product exceeded their expectations for productivity and ease of use.

The AppsLab team has been investigating voice as an input with the Echo, building integrations into the Oracle Applications Cloud: “start my day” or “open a lead,” for example.

“Commands like this allow the a user to navigate and use Cloud Applications simply by voice,” Kuramoto said. “Our research continues, and as we learn more about people’s expectations, and as our users use voice commercially through their own Amazon Echos and Apple Watches, we’ll be able to build better and more desirable voice integrations.”

Yet potential users set the bar very high for voice. To bring the technology of voice as input to the enterprise, Oracle needs to solve not only context problems but also human problems.

“When we talk to each other, we go back and forth and ask questions,” GVP Ashley said. Even though speaking to a device works most of the time, users remember only the times it doesn’t work. It can only be used in certain settings — for example, in a quiet environment and definitely not during a meeting. Correcting incorrect input can be difficult, too, so a lot of drop-off happens. Unless a voice system is specific to a profession or area, such as in a hospital, it won’t have context for what the user says, so the information is not very useful.

On the bright side, the introduction of a development kit (SDK) has allowed the AppsLab, to build and demonstrate some voice interactions with Cloud Applications. Siri and Google Now, too, have opened more to developers lately. “As their capabilities expand to include devices like smartwatches,” Kuramoto said, “people will find interesting ways to use voice.”

Gesture

Gesture as input is a bit more promising for the enterprise right now. The technology seen in the movie “Minority Report” is not quite within reach, but the OAUX team is hard at work bringing more usable gestures to the Oracle Applications Cloud.

One of the first examples of this kind of technology can be found in video games like the Wii and Xbox Connect. That took further shape with iPod Touch and iPhone, but “the tablet took it to another level with more gesture — the pinch and zoom,” Nguyen said. But with some handheld devices, certain apps took it a little too far, and gestures for gestures’ sake aren’t always appropriate. “It’s more important to stay more natural with what your gestures are,” Nguyen said. That will make it easier for people to participate.

The ergonomics issue means that “Minority Report” style gestures take too much energy. "People aren’t made to stand up all day and wave their arms around,” Ashley said. The burden should not be on the user to learn an elaborate gesture language; they should be minimal and natural.

Anthony Lai, Senior User Experience Architect, began experimenting on the Leap Motion, motion-control hardware, that came out a few years ago. He and his colleagues built a robot arm with infrared detectors and a camera inside of it to detect and mirror hand gestures, and they integrated it with Leap Motion.

That’s cool and all, but where’s the enterprise use case? How can this actually be used by an employee at any company? Lai has a few predictions: operational machinery in manufacturing and medical industries or for use in areas where radiation is a factor.

“For enterprise use cases, we’re not playing with a toy,” he said. “We’re trying to do something sort of serious here, and we want to make sure everything works how a user would expect.”

But don’t forget about the smart office we discussed in our emerging tech article on wearables. You have the keyboard for your normal computer, but how do you interact with the ambient screen? The Leap Motion controller saves the day, allowing users to wipe back and forth on the ambient screen and execute certain commands there, such as “grabbing” a location on the map on the ambient screen and “throwing” it to the working machine to open up specific details, which you can see in action.

Nguyen said, “We always explore capabilities of tech as it is today, but the challenge is always finding enterprise applicability of it. We want to find those durable core problems or tasks that a user has and how we can better enhance it or give them an alternate way to do the task.”

Interested in learning more?
Check out the Emerging Technology page on the Usable Apps website to learn more about Oracle and our research on all types of emerging technology, from wearables and IoT to gestures and voice as input and everything in between. Check back, too, because the field is only going to grow!



Wednesday Mar 23, 2016

Calling all Modern HR Leaders: Get Involved!

by Geet Singh, Oracle Applications User Experience

Will you be at Oracle HCM World 2016 in April in Chicago? It’s an action-packed schedule with a great lineup of speakers and special programs. We are excited to listen to thought leaders like Adam Grant and Peter Cappelli at the conference. 

Oracle HCM World is where human resources, talent management, and business leaders come together to hear from industry influencers, share best practices, and learn how forward-thinking organizations are employing modern HR to transform their organizations.

  • Do you want to improve employee experience?
  • Are you concerned about employee engagement?
  • Do you want your employees to be more productive?
  • Do you worry about adoption when you launch something new?

Oracle Applications User Experience team offers you a simplified UI that will enable your employees and you to use and adopt the Oracle HCM Cloud applications with great ease.

Interested to learn more? This is your chance to:

  • See “the future” - the future of Oracle HCM Cloud applications
  • Attend a UX session, and learn more about trends in Oracle HCM user experience
  • Impact the usability of Oracle HCM Cloud applications with your feedback
  • Help us continue to develop applications that are intuitive and easy to use
  • Test-drive new applications before they go to market

Attend "Oracle HCM Cloud User Experiences: Designed for Work Styles Across Device" session on Thursday, April 7, 2016 between 11:45 am and 12:45 pm and learn how at Oracle, we design the user experience so that the right amount of information appears on each device — whether it’s a laptop, tablet, smartphone, or smartwatch.

Hear from Aylin Uysal (@aylinuysal), Senior Director, Oracle Human Capital Management User Experience and Jake Kuramoto (@jkuramot), Senior Director, Oracle Applications User Experience.


Sign up to participate in an exclusive usability feedback session at Oracle HCM World 2016! The Oracle Applications User Experience team will be onsite for two days during this conference.

When: April 7 – 8, 2016
Location: Hyatt Regency Chicago

We recommend you sign up in advance because space is limited. Once we process your information, you will be contacted by a member of our team who will provide more details on the feedback sessions. Reserve your spot at this private event today.

Never participated in a usability session before? Check out the video to hear what Oracle customers and partners have to say about their experiences. To learn more about our team’s presence at the future events, please visit UsableApps.



Monday Mar 21, 2016

On Customer Connect: OAUX gears up for whirlwind of webinars later this month

By Sarah Smart, Oracle Applications User Experience

gadgets

Late March is looking to be exciting for Customer Connect users. The Oracle Applications User Experience (OAUX) team has a few great webinars planned. Reserve your spot today!

March 22: Oracle's future-focused emerging technologies team 

Speaker: Jake Kuramoto, Senior Director, Oracle, Emerging Technologies

New emerging technologies influence what people want to use at work. Jake Kuramoto, director of the AppsLab, the OAUX Emerging Technologies team, describes how his team focuses on the future, researching, designing, and developing experiences that people will expect and seamlessly increasing user participation by providing modern experiences when the time is right. Attend this session to find out how OAUX leans into the future by following a blended strategy of tactical innovations and outright moonshots.

Register here.

March 24: Oracle's Investment in Cloud Application's User Experience

Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Basheer Khan, CEO, Knex Technologies

Learn how Oracle’s investment in the cloud applications’ user experience is being used to allow for rapid change to accommodate a modern workforce and agile organizations. This webinar will use real-world examples of how Oracle’s investments in user experience and free user experience resources permitted a simple, quick, and powerful move to the cloud with myriad business benefits.  

Register here.

March 31: PaaS4SaaS UX enablement with Cloud UX Rapid Development Kit (RDK)

Speakers: Julian Orr, Senior Usability Engineer, Oracle, and Karen Scipi, Principal User Experience Engineer, Oracle

If you need to extend your current Oracle Applications Cloud capabilities and want to get started the right way with Oracle PaaS4SaaS user experience enablement, then this is the presentation for you! We’ll walk through options for architecting your approach and designing and building your solution. We’ll share OAUX examples of modern, must-have user experiences and stunning simplified UIs and introduce how the free Rapid Development Kit (RDK) can help enable you to build your designs into sleek, modern SaaS integrations and custom PaaS applications that look and feel just like the Oracle Applications Cloud.

Register here. 

Friday Mar 11, 2016

Gaining STEAM in Australia: Applications Cloud User Experience Heads to Sydney

By Misha Vaughan, Applications User Experience


Sydney Opera House in Sydney, Australia
Photo by Misha Vaughan

The Applications User Experience team is back from a jam-packed three days in Sydney, including a partner expo, partner UX strategy presentations, partner deep dives on UX tools, sales training on UX investments, a press tour, and customer deals.

We covered:
  • Oracle's investment in Applications Cloud user experiences for HCM, CX, ERP, and SCM
  • Oracle’s UX tools capabilities out of the box with extensibility
  • Oracle’s UX approach to PaaS4SaaS with our Rapid Development Kit
  • The future of the cloud user experience with IoT, visualizations, and wearables

When we began planning this series of events — the day-one presentations, hands-on demos, and day-two deep dives — I was confident that product development would get a lot of value out of the opportunity to connect with such a dynamic region.


Andrew Gilmour, event mastermind, with Greg Nerpouni, our go-to-UX-extensibility guy, both Oracle, getting settled and ready for the main event

Photo by Brian Geach

So, how did it go?
Tim Ebbeck, Senior Vice President and Regional Managing Director for Australia and New Zealand, spoke about the strengths of the cloud platform, the changing landscape of the partner ecosystem in the cloud, the nature of customer demands for cloud providers, and a new style of business that requires rapid response to change. 


Tim Ebbeck
Tim Ebbeck, addressing the room

“We are working globally to radically simplify the way we operate. We are moving fast. We are moving in the right direction,” he said.

Tim is also a trustee for the Museum of Applied Arts and Sciences and spoke about his firsthand perspective on the importance of integrating technology and design. “Great design is critical to the advancement of society. This is why we are so thrilled to have the team leading the change that makes the cloud easier to use.”  



Sydney Crowd
Ashley addressing the need to view the cloud as the new platform to Oracle partners

Jeremy Ashley, Group Vice President, Applications User Experience, then took the stage and discussed how soon we will have five generations in the workforce along with the pressures of constantly emerging consumer technologies requiring a new strategic focus on design and what that means for partners and customers.


Scott Robinson shows what the ERP Cloud UX R&D looks like during the hands-on portion of the day for partners

Noel and Smart Office
Noel Portugal, setting up the smart office demo to show the future with off-the-shelf technology available today

Ultan and Lancy
Ultan O’Broin and Lancy Silviera, both Oracle, do a deep dive on the UX Rapid Development Kit with partners

One of our local sponsors, Chek Ang, Senior Director, SaaS Applications, Alliances & Channels, Oracle Asia Pacific, said, “We are at the right juncture with the Australia and New Zealand Cloud partner community to focus on the Oracle Cloud user experience. Seeing is believing. Bringing the UX team to the partners accelerates UX adoption and completes the Oracle Cloud story. The partners were very engaged, and they can see how developing UX expertise can help value-add and differentiate their Cloud offering.”

Why do we do it?
In addition to all of the ongoing customer research we do, we pick a key city to visit each year as an investment area for our team. We look for the regions with a lot of Cloud customer action and interest , where we know we can be an accelerator and learn a lot in a short period of time. Our approach allows us to get a full 360 — customers, partners, press, sales — in one event.

We had great attendance, great participation, and now a much better understanding of the regional impact of Applications Cloud user experience strategy decisions. 

A highly competitive submission process gates the privilege of attendance by members of the OAUX team. We do this to ensure that only our best work goes out the door and is shared with the regional community.

We owe a huge thank you to our team on the ground: Andrew Gilmour, John Pisani, Shy Meei Siow, Jenny Chew, Chek Ang, Paul Schlawe, Rebecca English, Scott Dawes, and Angela Colantuano.


Andrew Gilmour, Jenny Chew, Misha Vaughan, Shy Meei Siow, and John Pisani. Thank you guys for an awesome event!

Want to learn more?
•    IT News, Peter Gutierez on the whole deal (pending)
•    Check out a summary by Ultan O’Broin over on the UsableApps blog of the partner UX tools showcase and partner sales training
•    A summary by Jake Kuramoto featuring the innovation showcase his team brought
•    For Partners page on UsableApps
•    Release 10 page on UsableApps

Friday Mar 04, 2016

Brand-Spankin’-New Ebook: Oracle Applications Cloud UX Strategy and Roadmap

By Sarah Smart, Oracle Applications User Experience

Cover art

If you’ve been waiting to get your hands on a hard(ish) copy of the user experience roadmap Oracle introduced at OpenWorld 2015, we’ve got you covered.

Check out the Oracle Applications User Experience team’s new ebook. Did we mention it’s free?

Wondering what you’ll find inside? We begin with a discussion of the enterprise industry as a whole and the trends and transitions it’s facing now as the workforce changes. Of course, we want to transition right along with the industry, so you’ll also get a roadmap of how we plan to do that, from our perspective on innovation and development to our focus on mobility and increasing participation.

It’s all here inside our e-book. Download it now!

Partners: Wow your customers in demos

Newly updated training creates experts in the selling points of Release 10 Cloud User Experience Highlights by product family

By Sarah Smart, Oracle Applications User Experience

To give partners a leg up on selling Release 10, the Oracle Applications Cloud User Experience 2016 Implementation Specialist guided learning path has been updated for sales and presales consultants. The online training provides in-depth information to help Oracle partners knock customers’ socks off with demonstrations that showcase Oracle’s investment in user experience for the cloud.

Debra Lilly and Basheer Khan
Debra Lilley, left, Vice President, Certus Cloud Solutions; and Basheer Khan, Principal, Knex Technology, share Cloud UX competitive strategies at Oracle OpenWorld 2015 in San Francisco, Calif.


“Oracle partners gain tremendous advantage by knowing how to sell and implement the Oracle user experience,” said Jonathan Vinoskey, Director, Oracle Applications Partner Enablement (HCM). “Imagine customers using compelling, tailored applications on their mobile devices — at no additional cost! Knowing the problems being solved, articulating the different options and best solutions and then actually deploying the compelling and innovative user experience solutions provided by the Oracle Applications User Experience team will drive business for both Oracle and the partner. This is what partners will learn in the Oracle Applications User Experience 2016 Implementation Specialist training.”

You’ve watched the Oracle Applications User Experience (OAUX) team develop Oracle’s UX strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9.

In Release 10, Oracle makes its biggest step forward for cloud applications yet. We’re focusing on the second part of our “Simplicity, Mobility, Extensibility” story, and the key to that piece is increasing the participation of users. This is a crucial Release 10 selling point for partners. We know that if users don’t find value in the application, they won’t use it, costing your customers time and money.

The training dives deep into the most important and exciting features of Oracle Applications Cloud Release 10, including the gorgeously updated, consistent, mobility-focused user experience.

We also show you those dead-simple tools for making the experience look like your company for your users and a seamless way to add what is unique for your business or industry with our user interface developer toolkit. Finally, pupils will understand Oracle’s ongoing investment in refining, adding to, and updating the user experience based on customer feedback.

Release 10 Extensibility Screen shot
Extensibility in Release 10 offers more options for visual design and organization in a friendly UI as well as a seamless way to add what is unique for your business or industry with our user interface developer toolkit and Page Integration, which aspiring Specialists will learn.


"We have 750 Oracle Partners certified through our Cloud User Experience Specialist Role up through Release 9,” said Shannon Whiteman, Manager, Communication Operations & Online Training. “Our Release 10 update to the Specialist Role is a must-see for all of our partners who are serious about selling the Oracle Cloud."

Ready to dive in?

Start now to become an Oracle Applications Cloud UX Implementation Specialist.


Sunday Feb 14, 2016

Wearables, IoT push Oracle’s emerging tech development

OAUX team looks to the future to solve challenges behind bringing devices to the enterprise

By Sarah Smart, Oracle Applications User Experience

If a wearable sends out my location but there’s no Internet of Things (IoT) device or beacon around to contextualize my experience, did I ever really go to that location at all? Wearables lay at the center of many IoT discussions, and the possibilities they create when they work in tandem are endless. The Oracle Applications User Experience (OAUX) team has been keeping an eye on both areas for several years and is investing heavily in research and development behind the challenges of interweaving the capabilities of both types of devices and bringing them to the enterprise.

Wearables

Wearables — your Apple Watches, Fitbits, and Misfits — are finally coming out to play in the world of enterprise applications. For Oracle, the focus is not on the device but on the user experience. The framework of our design philosophy (Glance, Scan, Commit), particularly the first step, provides flexibility for users to vary their devices and for the OAUX team to try new approaches.

Since the Oracle user experience is built with familiar patterns and simple paradigms, such as cards and notifications, Oracle Cloud Applications will be just as intuitive to use on a wearable device as on an iPad.

Jake Kuramoto, Senior Director of the AppsLab, the OAUX emerging technologies team, recently proclaimed wearables “a thing.” But wearables first caught our attention, OAUX GVP Jeremy Ashley said, with Pebble launching a Kickstarter campaign in April 2012. Its first smartwatch not only raised its goal amount of $100,000 within two hours of launching, but it also garnered enough comments on the Kickstarter page to communicate use cases.

“It’s not what you read in the media,” he said. “It’s what you get from people using it.”

Oracle’s interest in wearables is a reflection of people adopting the second phase of the OAUX message (simplicity, mobility, extensibility) using the cloud as a destination for their information, said Ultan O’Broin, Director, Oracle Applications User Experience, who has test-driven practically every wearable on the market all over the world.

“With all technology, it arrives before we know what to do with it,” said Oracle ACE Director and Certus Solutions CEO Debra Lilley. “Adoption isn’t until people have use cases.”

OAUX GVP Jeremy Ashley agrees. “Some technologies just aren’t right for the enterprise,” he said, citing Google Glass as an example. “Something about it (like bad battery life) won’t make it stick for certain users.”

Mobility is essential in a world of doing, O’Broin said. “Wearable tech lets the wearer automate the stuff that’s dull and boring, and augment what they love doing, to discover more, do more.”


Thao Nguyen shows off wearables integration via Apple Watch with Oracle Applications Cloud notifications at the OpenWorld 2015 Cloud UX Exchange. She’s using her smartwatch to check into a generic office cube, which in this case is also the OAUX smart office demo.

Oracle’s investment here is in user research into business applications as well as the emotion around wearing a device.

“Just having some device won't win any business. Improving the quality of service or efficiency will,” said Lonneke Dikmans, Managing Partner of eProseed.

“People want beautiful things, to wear beautiful things, to use beautiful things,” O’Broin said. “The design excellence of our apps has to reflect that and the quality of the device ... So in terms of apps, we have to design and build beautiful things, too. Either make your wearable tech beautiful or make it invisible. Nobody wants a crapplication on their Apple Watch.”

“The appearance of wearables matters a lot,” Dikmans said. For example, a wearable that looks great with your outfit might not be safe to wear if you work in a hospital and could injure a patient with it.

“Making business sense of [wearables] requires the ability to filter out the noise and detect the signal. It’s a good time to observe things," O’Broin said.

Internet of Things

IoT is changing the game, so adopting a smart strategy is key. Noel Portugal and the AppsLab team have been experimenting with IoT for the past two or three years. “Personally, for me, it started as a hobby before I even started working with it,” he said.

Jake Kuramoto, who leads the team, has a story to back that up. “Noel introduced me to true IoT in 2009 when he showed me his Christmas hack,” he said. “Basically, he connected Christmas lights and speakers around his house to the Internet. From an Apex web application, anyone could request a song and watch the lights blink in time to the music on a webcam.”

Kuramoto said the AppsLab team stays on its toes as the field evolves with all sorts of back-pocket demos, including an IoT scavenger hunt that uses Raspberry Pis armed with near-field communication readers and an IoT smart office. The availability of cheaper and more accessible (to developers, anyway) hardware has created an explosion of IoT, essentially democratizing such concepts.


Ben Bendig show demos of the OAUX smart office at Oracle OpenWorld 2015 in San Francisco recently.

Context is a huge buzzword when it comes to the smart office. Explicit context — the user uses input to tell the system who they are and where they are going — is becoming a dinosaur. Portugal and the AppsLab team are more interested in implicit context.

In the smart office, the system would observe where the user is, start noticing patterns and habits (such as how long the user usually spends in an office and how often he or she goes to certain places in the application), and provide information that is useful for that point in time, such as pulling up email threads for reference between the two people who are together in the office.

“Once the system knows who you are, it can start making assumptions about what you need,” Portugal said.

The technology has a little ways to go to catch up with this concept, though. “As it is, this doesn’t exist where the system is helping you understand how you interact with the world around you,” Portugal said. We need smarter devices, he said, to fully realize that “walk-up experience” we’re shooting for.

But don’t expect Oracle to start developing such devices all willy-nilly. Ashley advised approaching IoT — and any emerging technology — with caution.

“Generally, my perception is that one has to be very conscious about how they approach any type of emerging tech because it’s so easy to get caught up in the idea of something … that never really pans out,” he said. But in the case of such Oracle endeavors as the Bay Area Heart Walk app, Oracle’s investment is only limited by the creativity of developers and a given idea’s usefulness to the enterprise.

Obsessed yet?

Check out the new Emerging Technology page from the AppsLab team, or read their blog, to learn more about Oracle and all types of emerging technology, from wearables and IoT to gestures and voice as input and everything in between. Check back, too, because the field is only going to grow!

Thursday Feb 04, 2016

Oracle Cloud Analyst Summit: Meet Me at the Clock

By Misha Vaughan, Oracle Applications User Experience

the clock
The World’s Fair Clock at the Waldorf Astoria New York.

Oracle hosted a landmark summit on the Oracle Applications Cloud for industry analysts in New York City on Jan. 19 at the Waldorf Astoria Hotel. It was an honor and a privilege for the Oracle Applications User Experience team’s Jeremy Ashley, Group Vice President, to take the stage along with the likes of Oracle executives such as Steve Miranda, Thomas Kurian, Mark Hurd, Shawn Price, Inderjeet Singh, Dibby Malakar, and Brandon Watson.

Jeremy spent his portion of the agenda laying out how Oracle is using a design and development strategy to address an industry that is very much in transition. Five generations will be in the workforce by 2020, there’s a new reality for companies with mobile workers, and the constant challenges of emerging technology all push enterprise applications in a new direction.

The analysts were also invited to attend a hands-on social hour where they could see for themselves nearly public around our mobile strategy with Tony Orciuoli, cloud UX extensibility strategy with Greg Nerpouni, cloud UX Paas4SaaS strategy with Ultan O’Broin, and emerging technology investment areas with Jake Kuramoto. “We set up all these hands-on examples of our work. We want analysts to hold, touch, and use what we do,” Jeremy said. “We haven’t done this to that level before. It went very well.”

Being able to show our work to important people in the enterprise software industry allows us to share and test our vision and collect feedback on our strategy, in case we’re missing something and need to course-correct. 

So, what did attendees think about the day? Read on for reactions, collected from Twitter.
tweet 1






Read More

We’re heading to Sydney, Australia, next to show our work to customers there. Stay tuned for another report soon!

In the meantime, visit our new Release 10 page on the Usable Apps website.


Wednesday Jan 13, 2016

First Stop for 2016 - Oracle Modern Supply Chain Experience

by Geet Singh, Oracle Applications User Experience

Happy 2016, everyone!


Ready to attend the Oracle Modern Supply Chain Experience conference?

The Oracle Applications User Experience team will be there, too.
We are hosting a session on Oracle Supply Chain Management User Experience and will have a usability lab at the conference.

Attend a UX session, and learn more about trends in Oracle SCM user experience

Creating your conference agenda? Make sure to include the session “Oracle Supply Chain Management and Procurement User Experiences: Trends, Tailoring, and Strategy.

  • Learn how the themes of simplicity, mobility, and extensibility guide the roadmap for the Oracle user experience
  • View a demonstration of the next generation of user experiences in Oracle SCM and Procurement
  • Learn how Oracle is modernizing and unifying the user experience across devices to eliminate the learning curve
Presenters

Killian Evers & Nicole Giovanetti

Date: Wednesday, Jan. 27, 2016
Time: 2:45 – 3:45 p.m.
Location: See agenda



Participate in the usability feedback session at Modern Supply Chain Experience

You can participate in a feedback session on Oracle's supply chain management application offerings at the conference and test-drive the Oracle SCM Cloud.

When: Tuesday, Jan. 26, and Wednesday, Jan. 27
Where: The San Jose Convention Center, Conference Room 230B


5 reasons you won’t want to miss this:

  1. Bragging rights. Help Oracle design the future of supply chain management applications.
  2. Make a difference. Provide the UX team with your in depth feedback.
  3. Test-drive new UI. Experience the latest we have to offer.
  4. Meet with experts. Interact with Oracle usability engineers and designers.
  5. Be a part of the Oracle Applications User Experience community. Learn about future     events and opportunities to provide feedback on our products.

The event fills up quickly, and seats are limited! If you’re ready to participate, sign up in advance.
Participation in the sessions requires your company or organization to have a Customer Participation Confidentiality Agreement (CPCA) on file. Don’t have one? Let us know, and we’ll start the process.

Never participated in a usability session before? Check out this YouTube video to hear what Oracle customers and partners have to say about their experiences at previous usability feedback sessions.

Monday Jan 11, 2016

Top OAUX posts in 2015

By Kathy Miedema and Yen Chan, Oracle Applications User Experience

Wondering what your peers were reading from the Oracle Applications User Experience team in 2015? We wanted to know, too, so we ran the numbers across our communications platforms. 

The two posts that collected the most readers were on two different channels. From Forbes.com, a post in July on an asteroid challenge led by OAUX team member DJ Ursal continues to catch the eye of many of you. More than 100,000 of you had read this post by the end of the year. The asteroid challenge was an innovative project that created a partnership between Oracle and the Minor Planet Center, and resulted in the creation of a user-friendly website where anyone could understand data about asteroids. 

The second most popular post was from the AppsLab by the OAUX Emerging Technologies team. In this article, team member Noel Portugal reported on his Amazon Echo hack. Another post a few months later on the Amazon Echo Official SDK also captured a lot of readers. 

The AppsLab had other posts on research they’d done that also rated highly with you. They included a post on Four Weeks with the Basis Peak and Development on Windows 8.1 Phone and Tablet

Behind the scenes

We’ve made a concerted effort to build material and provide guidance for those interested in PaaS4SaaS and extensibility. Turns out there’s quite an audience for that! These were our top-rated pieces: 

Forward-looking strategy and UX highlights by release

You and other readers definitely want to know what’s in the pipeline for the Oracle Cloud user experience, and the numbers on several key strategy pieces were high in 2015. Did you catch all of these most popular posts?

On the Usable Apps website, these two articles that tackle our design direction continue to have strong readership: 
Three posts on our own Voice of User Experience (VoX) blog helped show how user experience designs are evolving. These three were among the most-read posts on VoX in 2015: 
Also on the VoX blog, we published UX highlights and screenshots from Release 10. Posts on Oracle HCM Cloud and cloud extensibility were among the most popular. 

And a post on the Usable Apps blog on UX highlights in the Oracle ERP Cloud, From Tea 'n' Cakes to Tablets, also got a lot of attention.

More on emerging technology


Two posts on the Usable Apps blog about smartwatches also hit high numbers:  

On our Storify channel, a post about wearables saw similar interest. One on the Internet of Things and how emerging technology is influencing our design direction got a lot of attention, too. 

For partners and customers
Oracle partners found the For Partners page on the Usable Apps website in 2015, judging by the numbers we saw. We’re glad they did! 

We also saw traffic building throughout 2015 on our Storify posts about Oracle OpenWorld and UKOUG

UX innovation events and developer activities
Looking at emerging technology and thinking creatively about how to use it is a big part of what we do. So it makes sense that we’d participate in hackathons and even hold our own. The AppsLab blog published several popular posts about events in which our team members participated, including: 

More posts on these types of events are on the Apps UX Innovations Blog. The team running these events is charged with providing a venue for innovation and pushing the best ideas into Oracle product. The events have proved very popular with Oracle employees.

Where to go for more 
If you are a customer or partner, you might be interested in reading more about the Oracle Cloud user experience or meeting up with us at an upcoming Oracle event or conference. Thinking about taking a lab tour at Oracle headquarters? Find out what you can see in our usability labs from our lab tour post on Storify. 
We’ve also got a new page on the Usable Apps website on Emerging Technology
Finally, we invite you to join the conversation on Oracle Customer Connect. Hope to catch up with you there!

Tuesday Dec 22, 2015

Oracle provides beacon of hope to American Heart Association event

By Sarah Smart, Oracle Applications User Experience

Oracle’s investment in emerging technology is nothing new. We want to bring the best in user experience to the Oracle Applications Cloud, and emerging technology like wearables and Internet of Things (IoT) are part of that strategy as they come more to the fore.

So it was no accident when Oracle, a major sponsor of the Bay Area Heart Walk in September, looked to the Oracle Applications User Experience (OAUX) team to lead a project to build a smartphone application that used IoT-style beacons around the course. 


Photo by DJ Ursal, Oracle Applications User Experience 

Participants start off on the Bay Area Heart Walk Event. 


Working with Oracle Volunteers, DJ Ursal, Senior Director, Product Management User Experience, led the cross-functional, cross-organizational team that developed the app, which communicated with the beacons placed at strategic points to show users where they were on the course and other pertinent information. He developed the app with constant thought about how user experience translates to the overall business of Oracle. “You have to look in a very strategic way as to where ideas can translate and what use cases we can come across,” he said. “It’s not just coming up with ideas and use cases; the challenge is finding the real value and viability of it.”

Seems simple, right? OAUX Group Vice President Jeremy Ashley takes it a step further, saying the real problem facing potential users of IoT was not being able to set up a beacon easily. “A very simple and direct app like Heart Walk allowed you to get a beacon, place it somewhere, and be able to program it with an iPad,” he said. “Anybody could walk around with the tablet, put [a beacon] in place, program it, and connect it to an enterprise system.”

The team worked off the American Heart Association’s well-received mobile app presented at Oracle OpenWorld 2014, which bounced off a beacon at the OAUX demo station to give customers information about the demos and an interactive map as they walked around the conference. Ursal’s team delivered the components for the beacons to be integrated into the cloud platform for Heart Walk.

Ursal said the AHA complained in previous Heart Walks that participants had difficulty finding the exact route, including locations of the starting point and relief stations. “Wouldn’t it be wonderful if we developed this app that would not only give them an interactive map so they’d know where Heart Walk is but also increase awareness of what Heart Walk is offering among Oracle employees and on social media?” Ursal said he pitched to the AHA and Oracle Volunteers. The immediate reaction? “This is wonderful. When can we have it?”

Colleen Cassity, senior director of Oracle Volunteers (@ORCLCitizenship), said the app was piloted with a select group of Oracle employees participating in the Heart Walk. “These Oracle Volunteers were given a very friendly app with a clean and simple interface that allowed them to map the walking path and receive notifications in real time,” she said. 


Screenshots show Oracle’s Bay Area Heart Walk application, which Oracle participants could use during the event. 

“Not only did we create a campaign around the actual day of the walk, but we also did a lot of things with Oracle to focus on our mission,” said Patty Riddle, the event chair of the Bay Area Heart Walk. That mission involves increasing awareness of cardiovascular disease and stroke, implementing National Eating Healthy Day in Oracle buildings, offering CPR demos, and more, “not just the day of the walk but a lot of things leading up to it.” She added, “What I loved about [the app] is it incorporated the mission piece where we didn’t really have that engagement on our current app.” It motivated, educated, and kept users connected to the “why” of the Bay Area Heart Walk.

Driven by simplicity

Simplicity was, as always, a driving force in the app's development. “If you just give [users] the app and they’re able to use it immediately, then the app speaks for itself in terms of usability,” Ursal said. “We got that exact reaction from people.” He added that the app was easy to use and offered the features of initial choices for finding events, quickly seeing related social media posts and sharing stories, and watching a welcome video from Oracle President Thomas Kurian. Simplicity is how do you do your transaction and the action you’re supposed to carry out. If you have a certain goal in mind, how easily can you perform the action?



Oracle President Thomas Kurian speaks in a video that welcomed participants to the Bay Area Heart Walk. 

Ursal said the app’s development process confirmed the insights into user experience that Oracle has already researched.

“One of the other messages we already have around UX is our message of 'Glance, Scan, Commit,' ” he said. “That’s exactly what this was validating. You could not only use this app on mobile, but if you had an Apple Watch paired to your mobile phone, you could see all of the notifications we were sending come through it also.”



Participants’ favorite feature? Getting notifications of what mile marker they were at because that’s something that was not marked throughout the route. This contextual information augmented the experience they were already having.

Ashley said the app was an example of a captivating idea that actually translates to something that is useful in the enterprise. “This is how we get from an idea and something that’s interesting … to identifying that it had potential by actually playing with actual enterprise use cases,” he said.

Going forward, turning the app into a product could have major implications for Heart Walkers and even the AHA, Cassity said. “Already, these Oracle Volunteer testers have been asking for additional features, such as the ability to donate through the app, track team recruiting, etc.,” she said.

Riddle added, “We’re super-appreciative of all of the time and support the OAUX team lent to this. We hope we can continue to build on it.” 

Ashley said, "The promising items in emerging tech are the ones that capture the imagination of a person.”

Learn more


Friday Nov 20, 2015

Talking design and user experience at the UX Strategies Summit

Contributing author: Aylin Uysal, Oracle Applications User Experience


Jeremy Ashley, Group Vice President for the Oracle Applications User Experience team, spoke recently at the UX Strategies Summit, a conference for designers, in San Francisco about user experience design in the enterprise software cloud. 

Ashley’s presentation, “How I learned to stop worrying and love the cloud,” focused on how the cloud and new trends in mobility for enterprise employees means that designers have an opportunity in looking for different ways to enhance the user experience by designing user interfaces that span devices. 

Ashley also recently authored a post on Forbes.com’s Oracle Voice blog about mobility: Mobile UX: We're No Longer Slaves To The System.



Group Vice President Jeremy Ashley


Ashley describes the cloud as the software platform, creating a bridge between devices to enable mobility and enhance the user experience of enterprise software.

Thursday Nov 19, 2015

We’re ready for UKOUG Applications Conference & Exhibition 2015. Are you?

By Gozel Aamoth, Oracle Applications User Experience 


If you did not have a chance to attend Oracle Applications User Experience (OAUX) events at Oracle OpenWorld in San Francisco in October, please check out our #OOW15 journey on our Storify page. For those Oracle customers and partners who are based in the United Kingdom, we have news to share: the OAUX team is flying there to meet and greet, collaborate, showcase, and simply connect with you at the UK Oracle User Group (UKOUG) conference in Birmingham Dec. 7-9. 

Did you know that the UKOUG Applications Conference & Exhibition 2015 will see the largest gathering of Oracle Applications professionals in the United Kingdom? The conference will deliver three days of content, more than 100 expert speakers, and more than 120 sessions. This is the event every Oracle Apps professional must attend. Apps15 will feature a varied and dynamic agenda with presentations for each community. 

Get the latest scoop on Oracle Applications Cloud User Experience trends, roadmap, and more

We are extremely proud to announce that Jeremy Ashley (@jrwashley), Group Vice President of OAUX, has been selected to host the UKOUG Apps15 keynote session, “Oracle Applications User Experiences: Trends and Strategy.” Come join us, and walk away inspired by the future of Oracle applications.


Here is the list of other sessions by the OAUX team: 

Oracle ERP Cloud User Experiences: Trends, Tailoring, and Strategy
Presenters: Killian Evers (@keversca), Vice President, OAUX; Aylin Uysal (@aylinuysal), Senior Director, OAUX

Oracle HCM Cloud User Experiences: Designed for Work Styles Across Devices
Presenter: Aylin Uysal (@aylinuysal), Senior Director, OAUX

Oracle UX Round Table
Presenters: Killian Evers (@keversca), Vice President, OAUX; Noel Portugal (@noelportugal), Senior Manager of Emerging Technologies, OAUX

Smart Things All Around
Presenter: Noel Portugal (@noelportugal), Senior Manager of Emerging Technologies, OAUX

In addition, join Lancy Silveira (@LancyS), Senior User Experience Architect, OAUX, as he co-presents with our partners Lonneke Dikmans (Oracle ACE Director) and Luc Bors of eProseed (Oracle ACE Director) at Tech15: Enterprise Use Cases for Internet of Things.”



Have you seen the latest UI for Oracle Cloud Apps and E-Business Suite mobile apps? 

Sign up for a one-on-one user feedback session, and take a new UI for a test drive. The OAUX team will be conducting feedback sessions at our Usability & Interface Testing Lab Monday and Tuesday, Dec. 7-8. Across the pond, we will conduct five different flows on topics ranging from voice technology and Oracle E-Business Suite to extensibility of

Oracle Cloud Apps, social relationship management, and more!

If you’re based in the United Kingdom and are not scheduled to attend the conference, you’re still eligible to be a part of this exclusive event. Contact Jeannette Chadwick to find out how you can get involved. If you or your colleagues are interested in participating in one of our usability feedback sessions, RSVP here soon as possible.


Scavenger Hunt

After very successful scavenger hunt at Kscope15, Oracle OpenWorld, and JavaOne conferences, the UKOUG organizing committee asked the OAUX AppsLab team to run a similar game at this year’s conference. This scavenger hunt is a fun way to start dipping your toes into an emerging technology that is going to be a major focus area for Oracle on the road ahead. For more details, visit theappslab.com


And last but not least, join us at the social reception

On the second day of the conference UKOUG will be hosting the social reception. Get a drink, meet some new and old friends, and then stop by the UX demo station to meet Lancy Silveira and Noel Portugal in person and see a demo, “The Future of What Your Employees Will Touch, See, and Hear.”

We do hope to meet many of you in Birmingham in December.

Please visit the Usable Apps Events page to learn more about our team’s presence at future conferences.

Monday Nov 09, 2015

At Oracle OpenWorld 2015 with the Cloud User Experience team

Tuesday Oct 27, 2015

Oracle HCM Cloud Release 10 UX highlights: Increasing worker participation through context

By Sarah Smart, Oracle Applications User Experience

As you may have heard, the Oracle Applications User Experience (OAUX) team is shifting its focus to the second part of our “Simplicity, Mobility, Extensibility” story for Release 10. The linchpin to that part of the story? Increasing the participation of users. We know that if users don’t find value in the application, they won’t use it, which could cost you time and money. You’ve seen how we’ve developed our strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9. Here, we’ll demonstrate the ways in which Release 10 of Oracle HCM Cloud provides that value.

The top takeaways for Oracle HCM Cloud Release 10 user experience?
  • A gorgeously updated, consistent, mobility-focused user experience
  • Dead-simple tools for making the experience look like your company for your users
  • A seamless way to add what is unique for your business or industry with our user interface developer toolkit
  • An ongoing investment in refining, adding to, and updating the experience based on customer feedback

A simplified, unified user experience
Now that we think of the cloud as our platform, making the HCM UX experience seamless across devices and applications is imperative.

One-stop shopping
The clean, modern, contemporary entry experience for Oracle HCM Cloud provides everything the user needs in one stop. The user experience still focuses heavily on the “Glance, Scan, Commit” design philosophy: The home experience allows you to take a quick glance at your device to see what you need to know, then scan if you need more information, and finally commit to a work task if necessary.


This is the tablet- and laptop-friendly home experience in Release 10 of Oracle HCM Cloud. With just a few clicks, we styled it up.

Glanceable, scannable, convenient access
A grouping (such as “My Team” for HCM managers) allows users to combine areas and access them directly from the home page. The icons in groupings are organized in logical, related categories that are still glanceable. 

Groupings are at work in HCM Cloud R10, under My Team. 

Accessing groupings is convenient from anywhere in the user experience via the filmstrip at the top of the screen when you are in a work area. Only icons specific to a grouping are shown in the scannable filmstrip at the top. Icons are even more scannable because the user experience design clusters them and places them under category icons when appropriate.


The filmstrip view of groupings provides convenient access to what you need to work productively.

Increasing context for workers
Infolets allow users to get context -- necessary additional information about a task -- in an efficient, timely, and engaging way. You can scan My Team’s Goals to determine goal-completion status or My Reputation Profile for current reputation scores and roles. If something needs your attention, it’s easy to commit and dig a little deeper into the task.


Context goes even deeper on the HCM Cloud Release 10 home screen with infolets.

Information tiles allow users to scan information in greater detail, all from a single page. They encourage participation from those users who need to orient themselves quickly on intense, repetitive, highly focused tasks. They can glance to see what is going on, then scan for details, no matter the size or complexity of the data.


As users navigate through information tiles, the supporting in-context data is refreshed accordingly.

Conversations in context
Time for everyone’s favorite application-spanning feature: Social. In Release 10, a convenient slide-out panel lets users easily view conversations or lists of activities without leaving the application, and they can also view integrated conversations in the context of the current task. Just like in other social conversations, you can view your flags and those you’ve assigned to other users. You can also see your flags from any screen in the global header.

Design Your Cloud, Your Way
Visual design is such an integral part of the Oracle Applications Cloud user experience, so we’ve paid particular attention to it in Release 10.








Now it’s even easier to configure your cloud visual design to match your branding and identity for a consistent user experience.


There are now even more options for matching your business’s color scheme and logo in Appearance.

Customers have more flexibility to define the logo, the background, and the color scheme according to your branding, using either files or URLs. You can also modify button colors and add corner rounding.


You’ll recognize flat dark, flat light, matte, rich, and shiny icon styles from previous releases, but the dot style is new.

Oracle has also enhanced general usability and provided some updated visuals in Release 10, such as icon style. The icon styles are the same, but they have received a different visual treatment. You can now exactly match your organization’s color palette to enforce consistency across applications, because modifying the logo or color schemes applies the changes everywhere.

What’s Unique to Your Business, Your Industry:  Designing Your Own User Interface
We know there are pieces of functionality that you want that are custom to your business and industry. You also want them to look and feel like the rest of your cloud. The Oracle cloud user experience strategy has included a toolkit for just this need since Release 8, and now it’s being updated for Release 10. Sketch the user interface in an hour using our tools, get the buy-off you need, and then use the prepackaged tools to build it and deploy it. 

Page Integration allows your administrators to add a new page containing an iframe. This allows external applications to be integrated seamlessly into the Oracle Applications Cloud, creating a consistent user experience. Administrators can conveniently manage all new pages from a single location. You can even pick a matching icon.



Core features updated in Oracle HCM Cloud Release 10
Oracle has continued to invest, based on ongoing customer feedback, in updating, adding to, and enhancing core HCM Cloud functionality. Updated candidate designs, updated goals designs, and updated performance designs are all examples of our ongoing commitment to providing a superior user experience.

Fresh designs promote end-user adoption
Remember that card metaphor from previous releases? Well, it’s back and better than ever in Hiring. This concept is deployed throughout the design for glanceability and consistency, as users can take action right from this screen. You can find all relevant information for a qualified application in one place, and scanning is even easier with the redesigned Talent Timeline.


Examine the new candidates matching open requisition in your organization with the Requisitions card view.

The goal management pages have been redesigned in Release 10. In these pages, you can decode the progress of your team, a single employee, or your entire organization at a glance and take new goal-related actions in context from this single page. Managers can approve or reject changes to multiple goals at once.



Timely updates from the list view eliminates drilling into goal details.

Performance pages have also been redesigned in Release 10. This new, pared-down page lets managers see the most important information at a glance. Drilling down is easy with the information tiles on the left.


The supporting information included on the page in previous releases has been moved to easily accessible information tiles.

Broader options for employee development
Self-service transactions, such as promotion and termination, streamline and simplify the manager’s experience in Release 10 of Oracle HCM Cloud. You can promote, terminate, or transfer from a single page as the user experience is unified across tasks, functions, and devices.

New to HCM Cloud in Release 10, Career Development encourages employees to get involved. The engaging, employee-focused experience makes participation in creating and maintaining a development plan a must.

Pulling it all together
Release 10 of Oracle HCM Cloud demonstrates some real ground gained as the OAUX team gets fully into the mobility chapter of the user experience strategy. Users want to participate when the experience is consistent and convenient, as in the easy-to-use home experience and the goals and performance features. And contextual information, as in integrated social and the Talent Timeline, helps keep employees in the “Glance” or “Scan” steps of the design philosophy as much as possible, providing more control over how and when the user chooses to work as well as streamlining the work process and increasing productivity.

Find out More
Release 10 of Oracle HCM Cloud demonstrates Oracle’s ongoing commitment to users who want to participate when the experience is consistent and convenient.



Sunday Oct 25, 2015

Oracle ERP Cloud Release 10 UX Investments: Increasing participation through context

By Sarah Smart, Oracle Applications User Experience

In Release 10 of Oracle ERP Cloud, the Oracle Applications User Experience (OAUX) team is now focusing on the second part of our “Simplicity, Mobility, Extensibility” story for Release 10. The linchpin to that part of the story? Increasing the participation of users. We know that if users don’t find value in the application, they won’t use it, costing you time and money. 



You’ve seen how we’ve developed our UX strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9. In Release 10, Oracle makes its biggest step forward for the ERP Cloud yet.  If you are paying attention to OpenWorld 2015, you will see even more.  Here, we’ll demonstrate the ways in which Release 10 of Oracle ERP Cloud provides that value.

The key takeaways for the ERP Cloud Release 10? 

  • A consistent, unified user experience across the ERP Cloud
  • Dead-simple tools for making the experience look like your company for your users
  • A seamless way to add what is unique for your business or industry with our user interface developer toolkit
  • An ongoing-investment in refining, adding to, and updating the experience based on customer feedback

A simplified, unified user experience
Now that the cloud is our platform, we understand the imperative to make the ERP Cloud user experience seamless across devices and applications.

One-stop shopping
The clean, modern, contemporary entry experience for Oracle ERP Cloud provides everything the user needs in one stop. The user experience still focuses heavily on the “Glance, Scan, Commit” design philosophy: The home experience allows you to take a quick glance at your device to see what you need to know, then scan if you need more information, and finally commit to a work task if necessary.


The icon design is now unified in Release 10 of Oracle ERP Cloud

Glanceable, scannable, convenient access
A grouping (such as ”General Accounting”) allow users to combine areas and access them directly from the home page. The icons in groupings are organized in logical, related categories that are still glanceable. Accessing groupings is convenient from anywhere in the user experience via the filmstrip at the top of the screen when you are in a work area. Only icons specific to a grouping are shown in the scannable filmstrip at the top. Icons are even more scannable because the user experience clusters them and places them under category icons when appropriate.


Groupings provide convenient access to what you need to work productively.

The new design of the search function in Release 10 makes finding what you need more convenient. We have expanded the number of searchable categories and filters to yield better search results. If you find yourself searching for the same thing over and over again, save your frequently used searches for later.

Get what you need -- from anywhere
Much like the home experience, the unified global header in Release 10 makes the most important tools available in one stop -- but from any screen in ERP Cloud. It contains a new home icon, search, favorites, watchlist, notifications, accessibility, help, and a settings and actions drop-down -- the icons needed for the “Glance” step in the OAUX design philosophy.

As though the header and home weren’t enough, the navigator provides yet another way to access all work areas in one place. And now it’s even better in Release 10: According to our research, placing the navigator on the left side of the page improves usability.


The order of the groupings in navigator remains intact for a consistent user experience.

Design Your Cloud, Your Way
Visual design is such an integral part of the Oracle Applications Cloud user experience, so we’ve paid particular attention to it in Release 10. Now it’s even easier to configure your cloud visual design to match your branding and identity for a consistent user experience.


There are now even more options for matching your business’s color scheme and logo in Appearance.

Customers have more flexibility to define the logo, the background, and the color scheme according to your branding using either files or URLs. You can also modify button colors and add corner rounding.


You’ll recognize flat dark, flat light, matte, rich, and shiny icon styles from previous releases, but the dot style is new.

Oracle has also enhanced general usability and provided some updated visuals in Release 10, such as icon style. The icon styles are the same, but they have received a different visual treatment. You can now exactly match your organization’s color palette to enforce consistency across applications because modifying the logo or color schemes applies the changes everywhere.

What’s Unique to Your Business, Your Industry:  Designing Your Own User Interface
We know there are pieces of functionality that you want that are custom to your business and industry. You also want them to look and feel like the rest of your cloud. The Oracle cloud user experience strategy has included a toolkit for just this need since Release 8, and now it’s being updated for Release 10. Sketch the user interface in an hour using our tools, get the buy-off you need, and then use the prepackaged tools to build it and deploy it.  



Page Integration allows your administrators to add a new page containing an iframe. This allows external applications to be integrated seamlessly into the Oracle Applications Cloud, creating a consistent user experience. Administrators can conveniently manage all new pages from a single location. You can even pick a matching icon.



Core features updated in ERP Cloud Release 10
Oracle is steadily growing its investment, based on ongoing customer feedback, in updating, adding to, and enhancing core ERP Cloud functionality. Financial reporting, mass select, and team calendar are all examples of our ongoing commitment to providing a superior user experience.

Financial reports -- simplified


Preview your reports in real time with the HTML view of ERP Cloud Financial Reports Quarterly Income Statement.

The Financial Reports Center is now so easy to navigate, users just might run a report in their free time. No more getting lost between reports, and no more searching through email threads for attachments: Users can make changes to and share reports conveniently and securely from the cloud. Reports can be viewed in real time or exported as PDFs so that they can be attached to conversations and annotated for increased context.

Data even more scannable


Sunburst view of ERP Cloud Account Groups allows users to navigate Big Data in a whole new way.

Some ERP users might prefer those reports in a column-based format, but the more visual users will find the Sunburst view highly engaging. This view helps you navigate Big Data in an intuitive, visual manner. The convenient toolbar makes drilling down into greater levels of detail simple.  And you really have to try it on an iPad to see just how much fun it is to use.

Unified usability for the power user


Period Close Summary view provides everything power users need in one convenient place.

Some features of ERP Cloud were designed specifically for financials power users. All of the important tools are conveniently at your fingertips. With Period Close, users can evaluate the general ledger close status for the current accounting period in context -- including all of the supporting modules and subledgers -- all at a glance. But if the summary view doesn’t provide those power users with enough information, they can drill down to the next level of detail by selecting Close Monitor. Navigate visually through your most important ledgers as you evaluate or close an accounting period, and make the visualization even more convenient with the unified toolbar. Here, you can also attach and annotate PDF reports to any conversation. 


Conversations in context
Time for everyone’s favorite application-spanning feature: Social. In Release 10, a convenient slide-out panel lets users easily view conversations or lists of activities without leaving the application, and they can also view integrated conversations in the context of the current task. Just like in other social conversations, you can view your flags and those you’ve assigned to other users in context. You can also see your flags from any screen in the global header.

Pulling it all together
Release 10 of Oracle ERP Cloud demonstrates the progress the Oracle team has made launching into the mobility chapter of the UX strategy story. The consistent, convenient, easy-to-use home experience and Financial Reports Center will encourage users to participate. And contextual information, as in Social for the General Ledger and Period Close, helps keep employees at a high level, streamlining the work process and increasing productivity for the financials power user.

Find out More
Release 10 of Oracle ERP Cloud demonstrates Oracle’s ongoing commitment to users who want to participate when the experience is consistent and convenient.


Oracle Sales Cloud Release 10 User Experience Investments: Increasing participation through consistency, context, and tools

By Sarah Smart, Oracle Applications User Experience

As you may have heard, the Oracle Applications User Experience (OAUX) team is shifting its focus to the second part of our “Simplicity, Mobility, Extensibility” strategy for Release 10. The linchpin to that part of the story? Increasing the participation of users. We know that if users don’t find value in the application, they won’t use it, which could cost you time and money. You’ve seen how we’ve developed our strategy since Release 7, and we’ve had a mind to increase participation even more with Release 8 and Release 9. Here, we’ll demonstrate the ways in which Release 10 of Oracle Sales Cloud provides that value.

The top takeaways for Oracle Sales Cloud Release 10 user experience?
  • A gorgeously updated, consistent, mobility-focused user experience
  • Dead-simple tools for making the experience look like your company for your users
  • A seamless way to add what is unique for your business or industry with our user interface developer toolkit
  • An ongoing investment in refining, adding to, and updating the user experience based on customer feedback

A simplified, unified user experience for the Oracle Sales Cloud

Now that we think of the cloud as our platform, making the Sales Cloud user experience seamless across devices and applications is imperative.

One-stop shopping

The clean, modern, contemporary entry experience for Oracle Sales Cloud provides everything the user needs in one stop. The user experience still focuses heavily on the “Glance, Scan, Commit” design philosophy: The home experience allows you to take a quick glance at your device to see what you need to know, then scan if you need more information, and finally commit to a work task if necessary.


This is the tablet- and laptop-friendly home experience in Release 10 of Oracle Sales Cloud.

Glanceable, scannable, convenient access

A grouping (such as “Sales” for Sales Cloud users) now allows users to combine commonly used areas and access them directly from the home page.


Grouped icons in Release 10 of Oracle Sales Cloud.

The icons in groupings are organized in logical, related categories that are still glanceable. Accessing groupings is convenient from anywhere in the user experience via the filmstrip at the top of the screen when you are in an area. Only icons specific to a grouping are shown in the scannable filmstrip at the top. Icons are even more scannable because the user experience design clusters them and places them under category icons when appropriate.


The filmstrip view of groupings provides convenient access to what you need to work productively.

Increasing context for workers

Begun in Release 8, Infolets continue to allow users to quickly access context -- necessary additional information about a task -- in an efficient, timely, and engaging way. You can scan Actual vs. Quota to check on your deal pipeline or Top Open Deals to see where you might want to spend your time. If something needs your attention, it’s easy to commit and dig a little deeper into the task.


Context goes even deeper on the Sales Cloud Release 10 home screen with infolets.

Style your cloud, your way

Visual design is an integral part of the Oracle Applications Cloud user experience, so we’ve paid particular attention to it in Release 10. Now it’s even easier to configure your cloud visual design to match your branding and identity for a consistent user experience.


There are now have even more options for matching your business’s color scheme and logo in Appearance.

Customers have more flexibility to define the logo, the background, and the color scheme according to your branding using either files or URLs. You can also modify button colors and add corner rounding.


You’ll recognize flat dark, flat light, matte, rich, and shiny icon styles from previous releases, but the dot style is new.

Oracle has also enhanced general usability and provided some updated visuals in Release 10, such as icon style. The icon styles are the same, but they have received a different visual treatment. You can now exactly match your organization’s color palette to enforce consistency across applications because modifying the logo or color schemes applies the changes everywhere.

What’s unique to your business, industry:  Designing your own user interface

We know there are pieces of functionality that you want that are custom to your business and industry. You also want new applications to look and feel like the rest of your cloud. The Oracle cloud user experience strategy has included a toolkit for just this need since Release 8, and now it’s being updated for Release 10. Sketch the user interface in an hour using our tools, get the buy-off you need, then use the prepackaged tools to build it and deploy it. 



Page Integration allows your administrators to add a new page containing an iframe. This allows external applications to be integrated seamlessly into the Oracle Applications Cloud, creating a consistent user experience. Administrators can conveniently manage all new pages from a single location. You can even pick a matching icon.


Core features have been updated in Oracle Sales Cloud Release 10.

Oracle has continued to invest, based on ongoing customer feedback, in updating, adding to, and enhancing core Sales Cloud functionality. White space analysis, mass select, and team calendar are all examples of our ongoing commitment to providing a superior user experience.

Convenience at the core

White Space Analysis provides the ultimate in convenience. It’s a simple way to increase selling with visuals for potential deals, all from within one convenient view. Easily scan each square within the grid to identify Opportunities, Leads, Assets, and Recommendations in context. It’s easy to edit an account when you need more detail, too.


The clean, graphic view of White Space Analysis in Oracle Sales Cloud Release 10 sets you up for easy scanning while making it convenient to drill down for more detail.

Directly from White Space Analysis, a sales professional can select a square in the grid to review opportunities, and they can also create a Recurring Schedule, which allows you to review or modify the schedule for a product. The quantity and amount entered will be repeated for each transaction for consistency, or you can edit them to ensure accurate sales forecasts.


Cards like you’ve never seen them before: Now it’s easy to consolidate all of your contacts in Oracle Sales Cloud Release 10.

The contacts card view has also been redesigned to include mass select, making it more convenient for you to merge and enrich your contact information.


At a glance, users can get a sense of their schedules with Team Calendar in Oracle Sales Cloud Release 10.

The simplified design increases participation with quick and easy access to your team’s calendar. It offers multiple calendar viewing options -- one for everyone! -- and leverages resource hierarchy to help your sales teams close deals.

Partner deals and Sales Predictor increase context

Now you can count partner deals! Extend the cloud to your partner network through the Deal Registration work area. Channel managers can manage deals from their partner communities easily, all from one convenient view. Partners can create new deals and review or edit their existing ones, including those pending approval, returned, expiring, and drafts. Allowing partners to enter their deals into your sales pipeline will increase visibility, helping you make the right decisions in context.

The Sales Predictor in Oracle Sales Cloud Release 10 offers an attractive visual display of the information you need to evaluate trends and activity. The Sales Predictor contains enhanced tools and reports to help analysts and power users evaluate sales trends and activities. Insight from asset and buying patterns analysis gives sales analysts the context to create and manage rules to promote targeted products.

Find out more

Release 10 of Oracle Sales Cloud demonstrates Oracle’s ongoing commitment to users who want to participate when the experience is consistent and convenient.



Oracle Applications Cloud Release 10 UX highlights: Enhancing your cloud through extensibility

By Sarah Smart, Oracle Applications User Experience

We want you to be able to run your business your way, including making your Oracle Applications Cloud look like your business. Changing the user experience to reflect your business needs is easier than ever with Oracle’s modern cloud extensibility tools. These tools are tools designed with simplicity and ease of use in mind.

Our goal is to increase your users’ participation through a familiar and relevant experience, deliver tailored productivity to your employees, and extend the value of your cloud. We’ve covered how the extensibility features have evolved, from Release 7 to Release 8 to Release 9, and we’ll show you below how these imperatives translate to the extensibility features of the Oracle Applications Cloud Release 10.

The key takeaways in Release 10 Cloud User Experience Extensibility:
  • Even more visual design options, in a friendly UI
  • Even more options for organizing the UI
  • A seamless way to add what is unique for your business or industry with our user interface developer toolkit and Page Integration

Appearance: See the difference

Visual design is an integral part of the Oracle Applications Cloud user experience, so we’ve paid particular attention to it in Release 10. Now it’s even easier to configure your cloud visual design to match your branding and identity for a consistent user experience.


Customers now have more options for matching your business’s color scheme and logo in Appearance.

Administrators have more flexibility to define the logo, the background, and the color scheme according to your branding using either files or URLs. There are 6 different homepage icon styles delivered out-of-the-box. There are 8 different themes, or color and style combinations, delivered out-of-the-box. But we know that sometimes that is not enough; you can make an almost infinite number of changes to tailor the visual style for your users. You can even modify button colors and add corner rounding.


You’ll recognize flat dark, flat light, matte, rich, and shiny icon styles from previous releases, but the dot style is new.

Oracle has also enhanced general usability and provided some updated visuals in Release 10, such as icon style. The icon styles are the same, but they have received a different visual treatment.  Can’t decide? Save all your themes for later use. You can now exactly match your organization’s color palette to enforce consistency across applications because modifying the logo or color schemes applies the changes everywhere.

Streamline your layout in Structure

Structure helps you configure the layout of the user experience for consistency with your business requirements. You have the ability to drill down into landing pages and make edits to the pages, hide or unhide applications to streamline user roles, reorder applications, create new page entries or categories, and set system options.


Admins have the power to create and edit landing pages, hide, expose, or re-sequence items, and move them to other categories to streamline user roles for convenience.


Protecting Your Cloud

All of these features would be useless without the protection of sandboxes. We’ve made it easier not only to configure the applications but also to make and test changes before pushing them live. The administrator must deploy a sandbox session to make any changes. The new sandbox header appears on every UI where configuration changes are being applied, so those changes are metadata-store-enabled (MDS-enabled) and upgrade- and patch-proof.


What’s unique to your business, industry:  Designing your own user interface

We know there are pieces of functionality you want that are custom to your business and industry. You also want them to look and feel like the rest of your cloud. Page Integration lets administrators add a new page containing an iframe. This allows external applications to be integrated seamlessly into the Oracle Applications Cloud, creating a consistent user experience. Administrators can conveniently manage all new pages from a single location.


Bridging the gap between the Oracle Applications Cloud and a third-party application couldn’t be easier with Page Integration, which seamlessly loops in external applications.

You have so many new options for icons in Release 10. An administrator can easily select one that feels intuitive and best fits your needs from the included icon library to ensure a consistent user experience.


This is an example of editing a landing page icon for your integrated application.

Partners can seamlessly integrate their PaaS-deployed applications that emulate the Oracle Applications Cloud user experience through Page Integration. You can select from the Oracle Marketplace or design your own. The Oracle cloud user experience strategy has included a toolkit for just this need since release 8, and now it’s being updated for Release 10. Sketch the user interface in an hour using our tools, get the buy-off you need, then use the pre-packaged tools to build it and deploy it. 



Improve support with Record Issue


This is an example of navigation to Troubleshooting: Record Issue in the Oracle Applications Cloud, which can help you keep records of problems relayed by your help desk.

Improve your support ticket accuracy, help shorten issue time, and reduce support costs with a feature called Record Issue. Organizations working with Oracle Support or managing their internal help desks can use Record Issue to help reproduce and document any errors or performance issues.

Administrators can collect page diagnostics and performance statistics from the Oracle Applications Cloud, and recordings can be configured to focus on selected modules with various levels of detail.

Pulling it all together

Of course, you could use the Oracle Applications Cloud right out of the box. But we know customers must continually find ways to differentiate themselves, internally and externally. In Release 10, we’re offering you tools in Appearance, Structure, and Page Integration to grow a familiar user experience organically, to keep the focus on what makes you unique, and to safeguard the value of your cloud. Since it’s so easy for you and powerful for your employees, the latest features make extensibility a must for meeting your business needs with the Oracle Applications Cloud.

Find out more



Friday Oct 16, 2015

OpenWorld 2015 Breaking News: Catch Your PaaS4SaaS Train Here!

By Misha Vaughan, Oracle Applications User Experience

platform

How do you close the gap between what your customers want from the Oracle Applications Cloud and what Oracle Partners need to make that happen? Talk to our partner experts, who used the Oracle user experience (UX) strategy of enabling Platform-as-a-Service for Software-as-a-Service (PaaS4SaaS) to deliver easy-to-implement solutions.


Connect with a hand-picked selection of partner experts who have each had specialized training in user experience, the Applications Cloud, Oracle Application Development Framework, and Oracle PaaS.  They each have an awesome PaaS4SaaS story to share at Oracle OpenWorld 2015 in San Francisco. They will be at the Oracle Applications User Experience Cloud Exchange, an open house demo and networking event, on Monday, Oct. 26, from 1-7pm.  

You’ll find our partner experts at the Cloud Exchange at the following times:

  • 1 p.m.: Sona Manzo, Vice President, US Oracle Solutions, Hitachi Consulting
  • 2 p.m.: Basheer Khan, Principal, Knex Technology
  • 3 p.m.: Debra Lilley, Vice President, Cloud Solutions, Certus Solutions
  • 5 p.m.: Lonneke Dikmans, Managing Partner, and Luc Bors, Managing Partner & CTO, eProseed
  • 6 p.m.: Sten Vesterli, Senior Principal Consultant, Scott/Tiger
If you haven't registered, here's the link.  A non-disclosure agreement is required to attend, but we can help you with that.

See you at Oracle OpenWorld 2015!


Wednesday Oct 07, 2015

Walking the Talk: OAUX takes on the Internet of Things

By Sarah Smart, Applications User Experience

The concept of the Internet of Things (IoT) might seem like an open-and-shut application. IoT is all about the services: transforming data from disparate devices into valued insights and actions. The recent task at the Oracle Applications User Experience (OAUX) IoT Design Jam was to get over that gut reaction to simply throw a chip into everything and come up with some enterprise apps use cases for the Oracle Applications Cloud.

Laurie Pattison, Senior Director, User Experience, and her team put the design jam together at Oracle headquarters. Her challenge to the OAUX team? To develop an IoT pitch, value proposition, and wireframes demonstrating the usefulness of sensors connected to the Internet and showcasing an enterprise apps use case. “I found the experience invaluable to learn what people’s perspectives are on IoT,” Pattison said, “and for getting IoT into the DNA of people.”


The OAUX team gets warmed up for the day.
Photo by @lsptahoe

“IoT is an area of strategic investment for Oracle,” said Misha Vaughan (@mishavaughan), Senior Director, OAUX Communications & Outreach. “They've announced an IoT cloud service (just for storing IoT data for now). It's time for us to start talking to customers and partners about it. So we needed to start getting up to speed on what [IoT] means for enterprise users.”


Pattison works with Yen Chan and Kathy Miedema of the OAUX team to refine their use cases.
Photo by @mishavaughan

Participants in the design jam first received an overview of IoT so that all teams were starting on the same page. “The only way [to internalize IoT] is to spend some time with it and come up with a solution that works for you,” Pattison said. “People get the cloud story. Less obvious is what IoT can bring to the table.”
Teams then took most of the day to develop and refine their pitches using Raspberry Pis as the sensors. Finally, they pitched their ideas, and a panel consisting of the AppsLab’s Tony Orciuoli, Vaughan, OAUX GVP Jeremy Ashley, and Pattison voted for the winning use case, which happened to be Sarahi Mireles and Andrew Gilmour’s supply chain solution.

The design jam winners pose with the judges and their new swag.

Oracle has made enormous investments in enterprise user experience and IoT devices, both in their infancy, and the intersection of the two could enable enterprises faster and with lower risk, Oracle’s key value proposition. Since the devices are capable of providing so much data, the smart IoT pitch will drown out the noise and make that data meaningful to an enterprise user. For example, more specific data about workflow generated by motion detectors could help improve business process applications and perhaps hone HR policies.

“Everyone on a team needs to understand IoT because they are still responsible for different parts of the IoT approach,” Pattison said, but it was especially useful for the OAUX team “because they are going to be on the front line of partner, customer, and sales interactions in FY16,” Vaughan said. “Internet of Things is definitely on the menu of emerging technologies we will be talking about in this next year, and I wanted my team to be up to speed on the concepts, issues, and how to help relate it to nontechnical audiences.”

Learn More
If you’re wondering what’s happening Oracle’s IoT front, check out these other links to recent IoT events and posts:

Wednesday Sep 23, 2015

See the future of the Oracle Applications User Experience at our demo station at OOW 2015

By Sarah Smart, Oracle Applications User Experience


Danlu Fu and Ivy Leung, Oracle Applications User Experience team


If our daylong sessions still don't entice you (let's face it: we know you're busy), stop by our demo station to get a taste of the future of what your employees will touch, see, and hear in their Oracle Applications Cloud UX. Simplicity, mobility, and extensibility -- the three focus areas Oracle has identified for the future of the Oracle Applications Cloud UX -- are informing us as we watch the work world changing. Along with our customers, our team is doing heavy research and development on what this transformation means -- and what to do about it. If you need a lightweight user interface to complete important tasks efficiently and manipulate data elegantly through gestures on a tablet, come and see us at the OAUX demo station.

Want to go?
Where:  Moscone West Exhibition Hall — Oracle Demo Grounds
When:  Open during hall hours of operation

Who: HCM, ERP, and CX professionals

Tuesday Sep 15, 2015

Celebrating 5 years in Oracle's Mexico Development Center

By Sarahi Mireles, Oracle Applications User Experience

As you may know, Oracle has a couple Development Centers around the globe, and one of them is in Guadalajara, México. The Oracle Mexico Development Center, aka Oracle MDC (where I work), was 5 years old on Aug. 18, and the celebration was just as tech-y and fun as it can be for a development center.


Oracle staff hang out at the event before lunch.


Staff from the 9th floor of Oracle MDC have fun and celebrate 5 years of Oracle in Mexico (hurray!)

The celebration was split in two events, an open event called "Plug in" and a private event (just Oracle staff). Topics were related to what we love: Database, Cloud and, of course, User Experience. Some of the guest speakers were Hector García, who was chairman of the Computer Science Department at Stanford University; Javier Cordero, Managing Director of Oracle México; Jeremy Ashley, Group Vice President, Applications User Experience, and Erik Peterson, General Manager of Oracle MDC.


Hector García Molina starts with his talk, "Thoughts on the Future Recommendation Systems," with students and Oracle staff.


Andrew Mendelsohn, Executive Vice President, Database Server Technologies, gives a talk at the event.


Cheers at the conference. It was a really fun event. Geeks knows how to have fun!

Late in the afternoon, the real celebration started! We got to celebrate with all of our friends, colleagues, mates and the whole staff of Oracle MDC, and we all got to be in the anniversary picture of this awesome team, team Oracle!


Members of different teams (UX, UAE) hang out at the celebration.


This year, we all received this fun, handmade airplane as a gift to remember the 5th anniversary of Oracle MDC.


All of the crew of Oracle MDC pose in the annual photo taken at the event. 

If you want to know more about life at Oracle MDC, check our Facebook page! And if you're a student, don't miss our post about student visits on the Usable Apps blog.

Monday Sep 14, 2015

If you build it, they will come: Applications Cloud UX Tools sessions at OOW 2015


by Misha Vaughan, Applications User Experience

Greg Nerpouni
Greg Nerpouni, Senior Manager, Cloud UX Extensibility, showing off the latest capabilities of the Oracle Applications Cloud user experience

If you are an IT manager or business systems analyst trying to get a view into how the IT skill set is evolving, you will want to check out these sessions.

Greg Nerpouni, the shepherd of our Cloud UX Extensibility strategy and roadmap, and Tim Dubois -- standing in for our own Ultan O’Broin (@usableapps), who has spearheaded our PaaS4SaaS UX rapid development kit - will be sharing the road ahead.

By attending the sessions below, attendees will understand that admin personalization of the Oracle Sales Cloud, Oracle Service Cloud, and HCM Cloud user experiences include a range of tools. The spectrum runs from a simplified approach for rebranding the applications to match your company's culture and image and page-level admin personalization and extension to building your own simplified Cloud application in a platform as a service and integrating it with your Cloud application with PaaS4SaaS.

We will also be offering a preview of the soon-to-be released Release 10 Rapid Development Kit that @Ultan and @LancyS have been hard at work on.  There are some outstanding upgrades coming along with a surprise OAUX Advocate who has been helping to vet our partner enablement training material. You can expect to hear about an updated design patterns ebook, updated and easier to use wireframing tools, and a rockin' new code kit.

Tailoring Your User Experience in Oracle Sales Cloud and Oracle Service Cloud

Presenters:
Greg Nerpouni, Senior Manager, Applications User Experience, Oracle
Tim Dubois, Senior Director, User Experience Product and Program Management, Oracle
Session ID: CON9132
Date: Thursday, Oct. 29, 2015
Time:
2:30 - 3:15 p.m.
Location:
Moscone West—2000

Tailoring Your User Experience in the Oracle HCM Cloud 

Presenters:
Greg Nerpouni and Tim Dubois 

Session ID: CON8011
Date: Wednesday, Oct. 28, 2015
Time:
3 - 3:45 p.m.
Location:
Palace—Gold Ballroom

Want the latest info?
Check the OAUX Events page for any last-minute changes and the full list of what you can see and do to soak up every bit of that Cloud UX goodness at OOW 2015.

Saturday Sep 05, 2015

Building your agenda for OOW? Find your Applications Cloud UX strategy sessions here

By Misha Vaughan, Applications User Experience


Photo by Rob Hernandez

If you are making plans to visit Oracle OpenWorld 2015 this year, make sure you block out some time to drop into the Applications Cloud product family user experience strategy sessions. Whether you work with HCM Cloud, CX Cloud, or ERP Cloud, in a quick hit, you’ll have the big-picture vision of where the design is headed.

You’ll learn how the themes of simplicity and mobility guide the roadmap for the Oracle user experience. Since this is the UX team, you will, of course, see demos of the next generation of user experiences.  Discover how the unified user experience moves consistently across devices to address the needs of the changing workforce, making the learning curve disappear while boosting participation and productivity for all users. These sessions will also show you the future of user experiences we consider most relevant to each product family. Take your chance to glimpse the future, and walk away inspired by the Oracle Applications Cloud.

Oracle Applications Cloud User Experiences: Trends and Strategy for FY2016
Presenters:
Jeremy Ashley (@jrwashley), Group Vice President, Cloud Applications User Experience (UX), Oracle

Jake Kuramoto (@jkuramot), Senior Director, Emerging Technology

Jatin Thaker, Senior Director, Cloud Applications UX Development

Session ID: CON8419
Date:
Tuesday, Oct. 27, 2015
Time: 5:15 - 6 p.m.
Location: Moscone West—3002/3004

Oracle ERP Cloud User Experiences: Trends, Tailoring, and Strategy in FY2016

Presenters:
Jeremy Ashley, Oracle; 

Killian Evers (@keversca), Vice President, Applications User Experience for Sales and Service, Oracle; 

Aylin Uysal (@aylinuysal), Senior Director, Applications User Experience for HCM and ERP, Oracle

Session ID: CON9337
Date: Thursday, Oct. 29, 2015
Time:
12 - 12:45 p.m.
Location:
Moscone West—3005

Oracle Sales Cloud and Oracle Service Cloud User Experiences: Strategy for Mobility in FY2016
Presenters:
Jeremy Ashley, Killian Evers, and Jake Kuramoto, Oracle

Session: CON9219
Date: Wednesday, Oct. 28, 2015
Time: 11 - 11:45 a.m.
Location: Moscone West—2016

Oracle HCM Cloud User Experiences: Trends and Strategy in FY2016
Presenters: Jeremy Ashley and Aylin Uysal
Session ID: CON8981
Date: Thursday, Oct. 29, 2015
Time: 2:30 - 3:15 p.m.
Location: Palace—Gold Ballroom

Want the latest info?
Check the OAUX Events page for any last-minute changes and the full list of what you can see and do to soak up every bit of that Cloud UX goodness at OOW 2015.

Saturday Aug 29, 2015

Emerging technologies and the 'Glance, Scan, Commit' design philosophy

By Jake Kuramoto (@jkuramot), Oracle Applications User Experience

Behind the Oracle user experience goals of designing for simplicity, mobility, and extensibility is a core design philosophy guiding the Oracle Applications User Experience (OAUX) team’s work in emerging technologies: “Glance, Scan, Commit.”

It nicely boils down a mountain of research and a design experience that shapes the concepts you can see from us.

The philosophy of “Glance, Scan, Commit” permeates all of our work in the Oracle Applications Cloud user experience, especially when investigating emerging technologies.

On your wrist

Some projects fit the “Glance, Scan, Commit” philosophy like a glove. The smaller screens of smartwatches like the Apple Watch and Android Wear watches require the distillation of content to fit.

Consumers demand glance and scan interactions on their wearable devices. The Oracle user experiences provide just the right amount of information on wearable devices and enable the ability to commit to more detail via the accompanying smartphone app.

On your ‘Things’

How else does the OAUX team apply the “Glance, Scan, Commit” design philosophy?

Let’s look at another example: The “Things” in the Internet of Things (IoT) represent a very broad category of Internet-connected devices, and generally speaking, consumers can’t rely on these things to have large screens, or even screens at all. This reduces the experience down to the lightest “glance” of proximity, and in some cases a sonic “glance.”

Sometimes we tap into the user’s context such as micro-location, provided by Bluetooth beacons or Near Field Communications (NFC) tags, to capture a small chunk of information. The “glance” here is the lightest touch of a beacon coming within range or a near field tag brushing up against a sensor.

In some cases, we use the philosophy to build sound “glances,” by capturing chunks of information that are then dictated by a personal assistant, like Amazon Echo. These are simple, small, discrete tasks powered by the human voice and Internet-connected devices.

For the eyes

We are also actively exploring and building visualizations to provide “glance” and “scan” experiences that allow users to consume report data quickly and easily, without poring over tables of information.

Video Storytelling, for example, permits complicated and detailed reports to be animated and delivered via audio and video. Think about the intricacies of a quarterly financial statement; video storytelling does the thinking for you by producing the information in very scannable, organized buckets of audio and video.

The “Glance, Scan, Commit” philosophy becomes even more important when building new experiences. As users are exposed to new experiences, data from the Oracle Applications Cloud provides a constant that helps them embrace these new technologies. Delivering the data in a particular way, using designs shaped by “Glance, Scan, Commit,” increases that consistency.

If the Oracle user experience can provide customers with the information they need to do work every day, in a meaningful way, then new technologies are tools to increase user participation, not barriers.

In the not-so-distant past, “walk up and use” was the bar for experiences, meaning that the interactions should be easy enough to support use without any prior knowledge or training. The user would simply walk up and use it.

The rise of smartphones, ubiquitous connectivity, and IoT -- and the emerging technology that enables their use -- make our new goal as close to simply “walk up” as possible. Workers can use the system without interacting with it directly, because context collected from phones, combined with smart things around them and enterprise data in the cloud, allow the environment to pass useful information to users without any interactions. This removes more barriers and also works to increase user participation. The more users are engaging with an enterprise system, the more data goes in – and the more value our customers can get out of their investment.

And that, in the end, is the overarching goal of the Oracle user experience.

See it for yourself

If you want to put hands-on what we do, we will be at Oracle OpenWorld participating in the OAUX Cloud Exchange.  Attendance requires a non-disclosure agreement, so please register early.

Thursday Aug 20, 2015

More Oracle UX fun planned for Oracle OpenWorld 2015

By Sarah Smart, Oracle Applications User Experience

In case you missed it, the OAUX team has lined up a few events for attendees at Oracle OpenWorld 2015. But now we’ve got a few more in the works. Add them to your list now!

Tour the new Oracle Cloud User Experience Lab


Jeremy Ashley (@jrwashley), OAUX Group Vice President and designer of the new Cloud User Experience Lab at HQ in Redwood City, Calif.

The OAUX team will be offering usability lab tours at our state-of-the-art Cloud User Experience Lab during Oracle OpenWorld 2015 on Thursday and Friday, Oct. 29-30, 2015. Here, Oracle customers and partners can get a preview of Oracle’s newest user experiences in Oracle HCM Cloud, Oracle Sales Cloud, and Oracle ERP Cloud. Plan to spend four hours (including free round-trip transportation from San Francisco) watching demonstrations of how we developed software based on the most exciting emerging technology.

Space is limited, so sign up in advance by sending an email to Alisa Hamai.


A customer feedback session on a mobile app takes place at the on-site lab.


Photo by Rob Hernandez


Visit the Onsite Product Usability Testing Lab @ OOW 2015

You won’t want to miss this. When you visit this lab Oct. 26-28, 2015, you can participate in a fun one-on-one usability feedback session or get involved in a great focus group. This is an exclusive opportunity for you to contribute to and influence application design and direction by offering feedback while test-driving Oracle’s next-generation applications. Your feedback can directly affect the existing and future usability of the Oracle Applications Cloud and help us continue to develop applications that are intuitive and easy to use. The OAUX team will only be onsite for three days during OpenWorld 2015, so reserve your spot now at this private event!


Monday Aug 17, 2015

Saying Farewell to a UX Icon: Oracle bids adieu to Dr. Joe Dumas

By Sarah Smart, Applications User Experience

We’re sorry to report the doctor is out. Dr. Joe Dumas, aka “Dr. Usability,” retired from his consulting role with Oracle recently to pursue other projects.


Above: Oracle honored Dr. Dumas’ contributions to usability at a retirement luncheon.
Photos by Rob Hernandez

As the “father of usability,” Dr. Dumas has worked with Lotus, Microsoft, Hewlett-Packard, and Digital. His several books seek to demystify user experience methods. His 1993 book, "A Practical Guide to Usability Testing," is considered the Bible of user experience, and he has also authored dozens of articles on usability. He is the editor-in-chief of the Journal of Usability Studies, and in 2012 he was awarded the Lifetime Achievement Award by the User Experience Professionals Association. He continues to teach and consult, and user experience experts the world over continue to find inspiration in his work. At Oracle, Dr. Dumas conducted the company’s very first research on the partner ecosystem and enabling partners to build well-designed solutions. When Oracle moved into the cloud, he continued that research helping to refine, tailor, and deliver a successful program teaching partners how to design and build their own simplfied UIs for the Cloud. “In industry terms, we call this PaaS4SaaS -- or Platform-as-a-Service for Software-as-a-Service,” said Misha Vaughan, Senior Director, Oracle Applications User Experience.

Dr. Dumas joined Oracle’s team as a user interface consultant in 2000 after almost 20 years of user experience research and immediately made an impression on Jeremy Ashley, Group Vice President of the Oracle Applications User Experience (OAUX) team. “With usability, you don’t know if they’re going to be very serious or not,” he said, adding that he found Dr. Dumas to be dedicated, knowledgeable, and very funny and he heavily influenced his own management style. He educated (“never lectured,” Ashley stressed) and mentored key OAUX team members, who have succeeded within and outside of Oracle, including Vaughan. “My career has taken a very non-traditional path, but a path that has been very successful for Oracle,” she said. “Joe provided a sounding board for me each step along the way to make decisions that were innovative, where there was no roadmap, and where courage and creativity were required.”

Catherine Courage, Senior Vice President, Customer Experience at DocuSign, who met Dr. Dumas in the first year of her first job at Citrix, said, “My manager said, ‘I think Joe would be a great mentor.’ I thought, ‘Mentor? Why do I need a mentor?’ I quickly learned why.” Ashley said, “It wasn’t just the contribution of his deep knowledge; it was the approach and attitude he took to it as well.”

Misha Vaughan, Joe Dumas, Anna Wichansky, Jeremy Ashley
Above: Dr. Misha Vaughan, Dr. Dumas, Dr. Anna Wichansky and Group Vice President Ashley pose for a photo at the luncheon.

He also exerted a guiding hand on former Oracle usability engineer Mick McGee, now CEO of EchoUser. “I aggressively charged forward [in usability testing] and was taken to task a bit to explain what I was doing,” he said. “… Out of that I was asked to talk to Joe about what I was doing and how it could be more pragmatically applied. Joe is a bit of a rebel himself who was/is constantly thinking of new usability methods, so we very quickly got along very well.” The two were involved in what they called the “Underground Research Team.” McGee said, “We used our user experience toolkit to experiment on ourselves, researching how we could better do research and design. … We worked on lots of fun new research and design techniques that I still utilize to this day.”

Some of Dr. Dumas’ other projects involved interviewing developers to understand the user experience design pattern requirements (available through the Usable Apps website) and answering the question of whether a new user-interface design made its users more productive. His calming, level influence came second only to his methodical approach to research: Getting the most accurate results depended on advance planning and being as gentle as possible with the experiment to avoid exerting his own will on the tests and their outcomes. “The attitude and approach will always have an effect on the result,” Ashley said.

Ashley described an early incident with the good doctor as putting everything into perspective. “He said, ‘The current results are what they are. Just because people don’t agree now doesn’t mean the outlook is bleak … You don’t have to be so reactionary. You have time to understand what’s important and what to do about it. Calm down, and stick to actual facts.’” McGee echoed this admiration of Dr. Dumas’ character: “[He is] always easygoing, always able to quickly drive you toward the most important thoughts. … I remember lots of conversations where Joe would listen, then say, ‘Well,’ and away we’d go,” McGee said.

“Any project, initiative, or idea that I brought to him always starts with a long pause while he considers the problem in front of him,” Vaughan said. “Then comes the zinger, the question or comment that he then puts in front of you that forces you to reconsider your assumptions or approach and make it 100% better. That insight, that perspective, and that approach are what I try to model my own approach on.” But Dr. Dumas did a fair amount of receiving input as well. “You've never met a better listener,” Courage said. “He's patient, calm and asks questions to help you solve your own problems.”

Joe and Martie
Dr. Joe Dumas, with his longtime supporter, guidance counselor, problem-solver, and wife, Martie.

Dr. Dumas leaves lasting memories at Oracle of not just his work in the usability field but also his leadership and generous spirit. “He always had the attitude of a multiplier,” Ashley said. “The ‘Father of Usability’ may be a fun nickname, but there’s a whole lot of truth there,” McGee said. “But I think the bigger legacy of Joe is all the people he’s generously offered his time to throughout his career to make them better professionals and people. Every time I talk about Joe, I hear of someone else or some other time he helped someone in whatever they were doing or thinking about.” Courage said, “He has touched so many in our field directly or through his publications of editorial work. He is a pioneer in our field and certainly has earned the title ‘father of usability.’ ... He has helped shape, form and guide my career over the past decade and a half and I am forever grateful.”

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Misha Vaughan
Misha Vaughan, Senior Director, Applications User Experience
@mishavaughan on Twitter

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