Happy Friday, everyone!
Our spotlight this week is on a fantastic tool, VISULOX Helpdesk from Amitego. If you’re a user of Oracle Secure Global Desktop
, you have probably heard of Amitego
. They provide tools that extend the feature set of Oracle Secure Global Desktop.
Whereas Oracle Secure Global Desktop is primarily designed for secure remote access to applications and desktops for a single user, Amitego provides extra, complementary tools to control and manage secure access for multiple users to the same session. This is really useful in situations such as where a manager needs to approve a transaction, or if two people with trusted information are needed to complete a task, or, perhaps the most common scenario, providing helpdesk services.
Their new tool, VISULOX Helpdesk, is based on the new VISULOX 3 framework and helps solve this last problem. It allows controlled assisting of a user by another user, without opening up the security risks associated with doing this on your desktop PC. You can do things like assign a group of users that a supervisor can assist with, and then the users can request help from the supervisor, and that supervisor can view their session in tandem. And the user still has control, too -- they can even switch off the cooperation view temporarily to enter a password, for example. And, of course, all of the clients and applications supported by Oracle Secure Global Desktop are supported by VISULOX Helpdesk, so you can even use your tablet device to remotely view and participate in a session.
If you need to do any sort of tandem work or helpdesk services and you’re using or looking at using Oracle Secure Global Desktop, you should go have a look at Amitego
and read about their various offerings. Their tools have recently been updated to work with the latest Oracle Secure Global Desktop 5.1.
Have a great week!