Desktop Virtualization for Contact Centers at ICMI ACCE
By Chris Kawalek-Oracle on Jun 10, 2011
If you're involved with contact centers, I'm sure you know about the ICMI ACCE Conference & Expo going on next week in New Orleans. Oracle will be there showing our customer relationship management and contact center technologies, including desktop virtualization. In fact, all of the demos at the booth will be done on Sun Ray Clients using Oracle Virtual Desktop Infrastructure.
Desktop virtualization and thin client devices such as Sun Ray Clients are a perfect match for contact centers where security of data and mobility of the user are key requirements. With integrated smart card readers on our Sun Ray Clients, contact center users can instantly move their sessions between locations, which is a boon for the fast paced, over subscribed environments of most contact centers.
Have a look here for more info on our presence at the show and we hope to see you there!