The Water Works Program is a project which is operated by an organization called the Helping Hands Program Pty Ltd. Their main goal is to maximize their impact in the world by getting involved in and funding life-changing charity projects, and Water Works, especially, has one of the most life-changing, as it offers clean water.
“You have to think big,” Quiniones said. “And then figure out a path to get those big things done. That’s what we’re doing here in New York. That’s all that REV is really—a methodical, all-stakeholders-involved process to getting that big thinking (about customers and disruption and the future) done.”
All utilities wrestle with customer communication issues. It’s a new world for this industry, but we’re all getting better at the task. At American Water Works Association’s (AWWA) annual conference, one session tackled how well water utilities, specifically, are working to put together best practices for these important communiques.
1. Listen to these 6 words of water wisdom. Here are some of the best bits of advice, culture building and strategy we heard at a recent water conference. “No water. No coffee. No water. No beer. No water. No wine,” joked AWWA CEO David LaFrance, but the elemental truth of it can’t be escaped. “Can you imagine an urban society that doesn’t exist without clean water?” added Sue McCormick with Great Lakes Water Authority later in the program. She answered her own question...