"Innovation” and “sustainability” are so saturating our world that they’re losing meaning as real cultural movements with real cultural benefits, but here's where to spot the real thing in action in the water industry.
Humans have been moving water a good long time—since before actual time, really, since what we like to label “prehistory.” Storing and moving water is, in fact, an early sign of civilization (in infrastructure form). Stone was favored originally for the moving. The ancient Greeks invented pressurized piping and indoor plumbing (of sorts). So, for eons we focused on the moving of water, but that’s not the full snapshot anymore with water systems.
From better knowing the health of your assets, how much they cost to operate and maintain, and ensuring delivery of best value through lower total cost of ownership, there is a clear common thread underlying it all—the data.
Water utilities around the world are demonstrating an aptitude for social media like never before. Here are a few of our favorite Twitter accounts: Northumbrian Water, Southern Water, Detroit Water & Sewage, San Jose Water, Yarra Valley Water, Louisville Water, Manila Water, San Antonio Water, Northeast Ohio Water and Sewer.
At CS Week this year, the Oracle team hosted a networking event in which we invited our customers and partners to build emergency water filtration kits. Through this effort, we delivered 12 emergency filtration kits to those in need and also funded 12 household water systems across the Kyaka II Refugee Settlement Camp in Uganda.
Erin Owen, Contact Center Assistant Manager at Greater Cincinnati Water Works, told a packed room of utility contact center peers at CS Week free ways to drive engagement: communication, conjoining objectives, goal setting and acknowledging achievements.
Josh Bond, Manager of Business Technology with California Water Service, discussed analytics, efficiency and customer satisfaction in the “New Customer Values Through Smart Analytics” session, while Chad Moore, Supervisor of Customer Care at Las Vegas Valley Water District, examined field work and meter data in the “Improving Accuracy and Reducing Costs with Drive-By Data” session.