We're preparing for Customer Edge in Austin next week. To prep properly, we've made a lot of lists—of lessons learned and problems to avoid and topics into which we all need to grab a spade and dig a little deeper.
It’s inevitable that we’re going to lose a few of our ill-timed revolutionary and evolutionary utilities industry sprints. So, since we’re not always going to get the gold medal, what can we take away from this race? Here are three lessons that losing can teach every utility.
That path to cloud nirvana for utilities, specifically, admittedly has a few hurdles. Despite the obvious rewards waiting at the end of the journey, that doesn’t make getting there simple. Here are the top 7 problems you need to plan for—and plan a way around (or through).
Southern Company, a large electric and natural gas utility in the US, has taken a new approach. They embedded a business readiness coordinator into their IT and business teams at the onset of their transformation project. Part of the newly formed Enterprise Readiness and Enablement Office, the coordinator designs learning plans that will manage the impacts of change on back office staff.