A number of Technical Whitepapers for Oracle Utilities Customer Care And Billing and Oracle Enterprise Taxation Management have now available on MetaLink for your perusal.
Note: You require Oracle MetaLink access to get these whitepapers.
The details are as follows:
- Software Configuration Management - How to manage customizations as migratible objects as well as guidelines on how to manage your numerous copies of the product . MetaLink Id: 560401.1
- Performance Troubleshooting Guides - A number of guides on how to collect and analyze performance data from the product. It also includes common problems and solutions. MetaLink Id: 560382.1
- Best Practices in IT Operations for CCB and ETM - A document outlining the best practices for operating and configuring CC&B/ETM collected from customers, partners and developers. MetaLink Id: 560367.1
- ConfigLab Guidelines - A document outlining how to "design", configure and run a ConfigLab solution for Customer Care And Billing/Enterprise Taxation Management implementations. MetaLink Id: 559880.1
Updates to these whitepaper and others will be posted on a regular basis.