Utility executives and industry insiders descended on the Mouse House in Orlando in March to share ideas, problems (and hopefully solutions, too)—and even a funny story or two. Networking happened in every corner of Walt Disney World Dolphin Conference Center. But, if you couldn’t be there in person (or if you were there but couldn't make magical copies of yourself to sit in on every session you wanted to), here are a few of our favorite juicy tidbits to share.
From digital anthropologist Brian Solis:
- If you're waiting for someone to tell you what to do, you're not innovating.
- Figure out what customers actually value, not what you think or assume they value.
- Innovation isn't iteration. It's doing new things.
- How do you actually change a company? It’s all psychology. Even digital change.
- We can't keep trying to conform people to the way things were. We have to build them a bridge to the future.
From Oracle Utilities' Rodger Smith:
- Disruption was driven by customers in retail. The same will happen—is happening—in the utilities world.
- Today IT is an enabler to enhance customer experience & reliability in the utilities industry.
- We're on the cusp of change in this industry. It's going to be dramatic.
From Edison Electric Institute’s Dr. Lawrence Jones:
- Nowhere do we see tech integration as in the smart city where multiple infrastructures come together.
- Analytics for what? Know the answer to that. What is it that you want to analyze? So, now, what information mix do you need? Analytics needs to start with a solution.
- In the end, rather than discussing which cities are smart, it would be easier, really, to just tell us which cities are dumb. Then I can work forward and make the dumb cities smarter.
From Southern Company’s Kim Greene:
- Want to survive and even thrive in the changing energy and utilities future? Be agile.
- Our customers want more control, more tech, more convenience, more comfort.
- If we are there for the customer, everything else will work out.
From National Grid’s Carlos Nouel:
- If people feel you are a part of the community & take their interests to heart, you will be successful.
- Customers are thinking about more than energy; they're thinking convenience, safety, service.
From ComEd’s Carol Bartucci:
From Oracle Utilities' Bob Weiler:
- Customers are demanding that we be more agile.
As a bonus to this overheard round-up, we’re sharing a final snippet from one of our favorite panels. Here are four tips from them ( them being Matthew Ketschke at Con Edison, Dan Lipschultz with Minnesota Public Utilities Commission and Louis J. Hutchinson, III from Washington Gas):
- Engage the customer to be part of the solution
- Update interconnection standards.
- Partner. With. Each. Other. From utilities to government to vendors & beyond.
- Be more flexible (and this note is aimed at both utilities and regulators, too).
Read all the insights from Oracle Industry Connect 2017:
Come join us for the next Oracle Industry Connect. Save the date for 2018: April 9-11 in NYC.