Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience year-over-year. Since deploying Opower's customer engagement platform in 2008, PSE has seen higher levels of consumer satisfaction, a vast increase in energy efficiency, and millions of dollars in customer bill savings.
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict future events. As the keepers of enormous datasets that defy conventional analysis, utilities could benefit from machine learning in a big way. Here are seven fundamental business challenges it could help them solve.
As of today, we’ve collected 400 billion meter reads of electric and gas consumption. Our technology platform is now analyzing 40 percent of all residential energy data generated in the United States. And our data warehouse as a whole, which spans four continents, remains one of the largest in the world.
As a manager at Baltimore Gas and Electric, she's responsible for designing, implementing, and operating one of the world's largest peak-time rebate programs. And she's found incredible success: in just two summers, her program has helped BGE's customers save more than $13 million on their energy bills.