Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience...
Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience year-over-year. Since deploying Opower's customer engagement platform in 2008, PSE has seen higher levels of consumer satisfaction, a vast increase in energy efficiency, and millions of dollars in customer bill savings.
Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience year-over-year. Since deploying Opower's customer...
In partnership with Opower, more than 30 utilities worldwide have deployed technology that enhances the customer experience with personalized natural gas usage...
In partnership with Opower, more than 30 utilities worldwide have deployed technology that enhances the customer experience with personalized natural gas usage analysis, insights, and savings advice.
Leading utilities are selectively enriching the customer experience at critical points in the customer lifecycle — delivering a higher level of service at the...
Leading utilities are selectively enriching the customer experience at critical points in the customer lifecycle — delivering a higher level of service at the moments customers care about most.
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict...
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict future events. As the keepers of enormous datasets that defy conventional analysis, utilities could benefit from machine learning in a big way. Here are seven fundamental business challenges it could help them solve.
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict future events. As the keepers of enormous...
Alex Laskey's article from The Hill on March 6, 2015.
As of today, we’ve collected 400 billion meter reads of electric and gas consumption. Our technology platform is now analyzing 40 percent of all residential...
As of today, we’ve collected 400 billion meter reads of electric and gas consumption. Our technology platform is now analyzing 40 percent of all residential energy data generated in the United States. And our data warehouse as a whole, which spans four continents, remains one of the largest in the world.
As of today, we’ve collected 400 billion meter reads of electric and gas consumption. Our technology platform is now analyzing 40 percent of all residential energy data generated in the United States....
75 percent of customers still want to hear more from their utility. However, they aren’t looking for more communications — they’re looking for better...
75 percent of customers still want to hear more from their utility. However, they aren’t looking for more communications — they’re looking for better communications.
As a manager at Baltimore Gas and Electric, she's responsible for designing, implementing, and operating one of the world's largest peak-time rebate programs....
As a manager at Baltimore Gas and Electric, she's responsible for designing, implementing, and operating one of the world's largest peak-time rebate programs. And she's found incredible success: in just two summers, her program has helped BGE's customers save more than $13 million on their energy bills.
As a manager at Baltimore Gas and Electric, she's responsible for designing, implementing, and operating one of the world's largest peak-time rebate programs. And she's found incredible success: in...
Here are the top five questions Opower's been asked about behavioral demand response.
