Opower’s CEO, Dan Yates, put it best. "As utilities face evolving load profiles driven by the introduction of solar and other forms of distributed generation, BDR empowers utilities with a flexible, scalable solution to address their needs now and into the future."
Opower’s Consumer Insights team is fresh off another round of research into the needs and motivations that drive utility customers’ behavior. The latest survey dug deep into 175,000 consumers’ attitudes toward their energy bills. The key takeaway: the billing experience is full of moments that matter to utility customers.
By combining smart meter data with Behavioral Demand Response, they’re engaging over 1 million households with personalized content that drives reliable peak savings and higher satisfaction. The pros at BGE, ComEd, and Accenture talk three of their key takeaways.
What was E.ON’s secret to success? There wasn’t just one; there were nine. And together, they represent set of critical steps that any utility — regulated or competitive — can take to dramatically elevate the customer experience.
Utilities turn to Opower when they want to deliver a higher level of service for their customers. Our software empowers the world's leading energy companies to elevate every part of the customer experience — from the bill, to the call center, to the Home Energy Report.
Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience year-over-year. Since deploying Opower's customer engagement platform in 2008, PSE has seen higher levels of consumer satisfaction, a vast increase in energy efficiency, and millions of dollars in customer bill savings.