What was E.ON’s secret to success? There wasn’t just one; there were nine. And together, they represent set of critical steps that any utility — regulated or...
What was E.ON’s secret to success? There wasn’t just one; there were nine. And together, they represent set of critical steps that any utility — regulated or competitive — can take to dramatically elevate the customer experience.
What was E.ON’s secret to success? There wasn’t just one; there were nine. And together, they represent set of critical steps that any utility — regulated or competitive — can take to...
National Grid has meaningfully reduced energy demand across its territory, and its customers have slashed their utility bills by more than $70 million since...
National Grid has meaningfully reduced energy demand across its territory, and its customers have slashed their utility bills by more than $70 million since 2009.
Utilities turn to Opower when they want to deliver a higher level of service for their customers. Our software empowers the world's leading energy companies to...
Utilities turn to Opower when they want to deliver a higher level of service for their customers. Our software empowers the world's leading energy companies to elevate every part of the customer experience — from the bill, to the call center, to the Home Energy Report.
Utilities turn to Opower when they want to deliver a higher level of service for their customers. Our software empowers the world's leading energy companies to elevate every part of the customer...
Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience...
Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience year-over-year. Since deploying Opower's customer engagement platform in 2008, PSE has seen higher levels of consumer satisfaction, a vast increase in energy efficiency, and millions of dollars in customer bill savings.
Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience year-over-year. Since deploying Opower's customer...
In partnership with Opower, more than 30 utilities worldwide have deployed technology that enhances the customer experience with personalized natural gas usage...
In partnership with Opower, more than 30 utilities worldwide have deployed technology that enhances the customer experience with personalized natural gas usage analysis, insights, and savings advice.
Leading utilities are selectively enriching the customer experience at critical points in the customer lifecycle — delivering a higher level of service at the...
Leading utilities are selectively enriching the customer experience at critical points in the customer lifecycle — delivering a higher level of service at the moments customers care about most.
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict...
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict future events. As the keepers of enormous datasets that defy conventional analysis, utilities could benefit from machine learning in a big way. Here are seven fundamental business challenges it could help them solve.
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict future events. As the keepers of enormous...
Alex Laskey's article from The Hill on March 6, 2015.
As of today, we’ve collected 400 billion meter reads of electric and gas consumption. Our technology platform is now analyzing 40 percent of all residential...
As of today, we’ve collected 400 billion meter reads of electric and gas consumption. Our technology platform is now analyzing 40 percent of all residential energy data generated in the United States. And our data warehouse as a whole, which spans four continents, remains one of the largest in the world.
As of today, we’ve collected 400 billion meter reads of electric and gas consumption. Our technology platform is now analyzing 40 percent of all residential energy data generated in the United States....
