By combining smart meter data with Behavioral Demand Response, they’re engaging over 1 million households with personalized content that drives reliable peak savings and higher satisfaction. The pros at BGE, ComEd, and Accenture talk three of their key takeaways.
What was E.ON’s secret to success? There wasn’t just one; there were nine. And together, they represent set of critical steps that any utility — regulated or competitive — can take to dramatically elevate the customer experience.
Utilities turn to Opower when they want to deliver a higher level of service for their customers. Our software empowers the world's leading energy companies to elevate every part of the customer experience — from the bill, to the call center, to the Home Energy Report.
Puget Sound Energy's deepened investment in customer care builds on their already impressive record of success in improving the customer experience year-over-year. Since deploying Opower's customer engagement platform in 2008, PSE has seen higher levels of consumer satisfaction, a vast increase in energy efficiency, and millions of dollars in customer bill savings.
At their core, machine learning tools capture lots of complex information, learn from it, then apply what they learn to better estimate unknowns and predict future events. As the keepers of enormous datasets that defy conventional analysis, utilities could benefit from machine learning in a big way. Here are seven fundamental business challenges it could help them solve.