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Opower Blog Series | #OpowerOWN

Do nudges crowd each other out?

Robert Metcalfe, Assistant Professor of Markets, Public Policy, & Law at Questrom School of Business with Boston University, dissects the results of his work...

Robert Metcalfe, Assistant Professor of Markets, Public Policy, & Law at Questrom School of Business with Boston University, dissects the results of his work with Oracle Utilities/Opower behavioral economics data.

Sometimes simple isn’t simple: leading customer program concepts from frontrunner utilities

So, we know, as an industry, that we will conquer the complex to keep things simple and easy for our all of our customers, but where do we start?Take to heart...

So, we know, as an industry, that we will conquer the complex to keep things simple and easy for our all of our customers, but where do we start?Take to heart these lessons from other utilities.

2 forward-thinking forecasts on innovation speculation in the utility industry

Oracle Utilities talks innovation, the future, the cloud, data, analytics, AI, demand-side management and energy efficiency in this recent bit of thought...

Oracle Utilities talks innovation, the future, the cloud, data, analytics, AI, demand-side management and energy efficiency in this recent bit of thought leadership for the utilities industry.

Your thinking, your customers and your grid, too: looking for tomorrow in today

Tomorrow is so yesterday. We’ve been talking about the future for so long, surely we must be knee-deep in it by now. But the problem with tomorrow is this: It’s...

Tomorrow is so yesterday. We’ve been talking about the future for so long, surely we must be knee-deep in it by now. But the problem with tomorrow is this: It’s always in flux. It always needs planning for. It always need another look at strategy before it all comes rushing into today. For today’s utility looking to get a handle on tomorrow, knowing what to plan for (and how) can be a conundrum. There’s a wealth of items to tackle and a plethora of information to wade...

Demand-side management grows up

DSM encompasses a wide array of new options including one of our favorites: energy efficiency—making the same things work smarter with less energy.

DSM encompasses a wide array of new options including one of our favorites: energy efficiency—making the same things work smarter with less energy.

Crafting a better home energy report for all—that’s you and me and the utility, too

I was reminded of that first experience with the home energy report (or HER, as they are commonly nicknamed in the industry) when chatting with Oracle Utilities...

I was reminded of that first experience with the home energy report (or HER, as they are commonly nicknamed in the industry) when chatting with Oracle Utilities coworkers about the latest version of the Opower-signature home energy report product, which recently saw a few upgrades as well—all the shinier, easier, more helpful and prettier pieces that worked on me and a few more practical options, too.

What does it take to be a customer experience leader?

CX professionals like Stacy Derstine are changing that. As Arizona Public Service’s CCO and VP of Customer Service, she’s marshalling teams across the company...

CX professionals like Stacy Derstine are changing that. As Arizona Public Service’s CCO and VP of Customer Service, she’s marshalling teams across the company to elevate every part of the customer experience. How does APS measure success? Here’s how Stacy put it:

It pays to be proactive: How two utilities cut their cost to serve

Utilities around the world are turning to proactive energy alerts.

Utilities around the world are turning to proactive energy alerts.

Everything you need to know about the future of DSM, according to a top utility expert

It's Brett Feldman's job to pinpoint those trends before the rest of our industry does. As a principal research analyst at Navigant, he's focused on separating...

It's Brett Feldman's job to pinpoint those trends before the rest of our industry does. As a principal research analyst at Navigant, he's focused on separating the wheat from the chaff — digging deep into utility data sets to offer the best possible forecast of what tomorrow's market will actually entail. Brett shared his vision for DSM with Opower in an interview, which we've transcribed below.