There are no Mr. Frowny Faces. None. Zero. Those evil twins have never returned—just a shadow in the Opower history forgotten by most except the most die-hard Opower fanatic or academic business historian.
We surveyed a group of utility stakeholders gathered at the Oracle Utilities partner group during CS Week 2019 in Phoenix, and asked this question: As you explore CX investments, what are you most looking forward to?