"Innovation” and “sustainability” are so saturating our world that they’re losing meaning as real cultural movements with real cultural benefits, but here's where to spot the real thing in action in the water industry.
“Everybody’s talking about digital. You name it; it is digital. It’s a magic word,” said Zarko Sumic, VP, Distinguished Analyst, Gartner in the “Building a Customer Experience Digital Technology Platform for Utilities” session during CS Week 2019.
We sat down with utilities from across the U.S. in our Oracle Utilities Synergy Group meeting at CS Week 2019 and discussed lessons learned and lessons yet to be learned with data, cloud, culture and strategy.
We sat in on a few of the executive tracks today at the Oracle Utilities Customer Edge conference. Here’s what those 30 or so CEOs, CCOs and CIOs were talking about (and how it applies to you), from data to customer care to developing partnerships.
Humans have been moving water a good long time—since before actual time, really, since what we like to label “prehistory.” Storing and moving water is, in fact, an early sign of civilization (in infrastructure form). Stone was favored originally for the moving. The ancient Greeks invented pressurized piping and indoor plumbing (of sorts). So, for eons we focused on the moving of water, but that’s not the full snapshot anymore with water systems.